Locked out.

@OP: use the authenticator.com

dont have one? get one, nuff said.

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Yeah, except the email never came. There's no option to resend the email. The email JUST came this morning around 10am. And it's gmail, not some half-ass email provider either.

I'm all about security, however all access attempts come from in the same house, with the exception of one, which hasn't even happened yet because she hasn't started. If you could use multiple tokens on one account, sure that might be easier, but a single token for 5 people to share is ridiculous.

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Use Hotmail then, that's what I use.
The thing that happenned to you, happens to me like 20 times a month everytime I sit in a new PC to play the game (I play this in a net caffe) and EVRY TIME the e-mail comes instantly to me.

Diablo 3 has the same exact system only it requires more steps and it locks your account if you answer a question wrongly by some mistake.
FFXIV's version is like 1 min easy stuff so either G-mail sucks for this or you did something wrong.

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Originally Posted by Mirage

Of course, the simplest way for SE to solve this would be to let each user validate specific computers and IP ranges permanently via the account management web page. If you could add all your own laptops and possible login locations there, the problem would be solved.

If you commonly log in from work/school and at home, add your home IP range and your workschool IP range in the control panel, and that would be it.

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I wish I could play this game at work... it would make me sooo happy

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Originally Posted by Elexia

Or just get a token which is even easier. If you're trying to share accounts (which it sounds like the OP is) you're not even supposed to be doing that, based on the ToS/EULA, even if it's family/friends.

Otherwise getting locked out isn't a problem just because "5 people are logging in from the same IP" like i said, excluding me there's 2 other people in this house who gets onto XIV which makes it 3 total people playing at once sometimes and we never get locked out without a token, so the issue is likely the sharing which is what SE is going after rather than the IP/machine changes.

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Please tell me where it says it's a violation of the ToS/EULA. Because I've read it, and it's not there. A husband/wife can't share the same account? My 8 and 9 year old daughters need to figure out how to pay for ffxiv? That's absolutely absurd. And even with the friend, it's not account sharing, each person has their own ffxiv account, which all roll up to my square enix account, which has my billing information.



Holy_Dragoon: Yes, that's the first thing I tried, and it didn't work. Then I tried it another 4-5 times with no success. My complaint wasn't getting locked out, it was the fact that the restoration of the account process doesn't work.

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Originally Posted by Funky

@OP: use the authenticator.com

dont have one? get one, nuff said.

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How is this relevant at all?

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Originally Posted by nasomi

How is this relevant at all?

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Try it and you will find out.

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Originally Posted by Funky

Try it and you will find out.

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I already did. It generates strong passwords. However this is not and was never the problem. That's why i don't understand how it's relevant.

So, congratulations on getting your e-mail finally.

Your problem is solved right?

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Originally Posted by nasomi

Please tell me where it says it's a violation of the ToS/EULA. Because I've read it, and it's not there. A husband/wife can't share the same account? My 8 and 9 year old daughters need to figure out how to pay for ffxiv? That's absolutely absurd. And even with the friend, it's not account sharing, each person has their own ffxiv account, which all roll up to my square enix account, which has my billing information.

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While I agree that this rule is rather silly, it is in there:

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The sharing or lending of account or login information (such as your Square Enix ID and password) to another player is strictly prohibited by the FINAL FANTASY XIV User Agreement. Sharing or lending your account may cause you to unexpectedly lose access to your account to a third party.

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They're not going to do anything about it if you do, though. It's just there so they can throw their hands in the air and say "we told you not to do that" if someone gets their account stolen. For the purposes of this thread though, saying that you shouldn't be sharing an account in the family is a pretty silly argument.

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Originally Posted by Raldo

While I agree that this rule is rather silly, it is in there:
Granted, I don't think this is technically the ToS or EULA.

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The question is though does said people have access to his SE account now say if husband/wife gave id and password for their account to husband/wife that would be in violation of TOS or EULA

or I should say it would be like me giving you my login information and letting you play or create a char on there

if you used a different IP just go to SE account and login from that IP adress then it will work again. it happened to me when i used my laptop & cell phone for internet. looks like it counts mac addresses too since it happened when you got a new laptop.

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This is absolutely inexcusable.

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well i would rather have my account locked then have it banned anyday or have my my character inventory empty.

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Originally Posted by Rannie

The question is though does said people have access to his SE account now say if husband/wife gave id and password for their account to husband/wife that would be in violation of TOS or EULA

or I should say it would be like me giving you my login information and letting you play or create a char on there

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As far as a lawyer would concerned? Yes, that is the literal interpretation of what is written.

Should anyone actually care though? No, they're not going to do anything about it. Like I said before, it's just there so they can deny any responsibility if something happens to your account due to someone sharing account info. I'm not even sure why it was brought up.

Do you use a security token? By popular demand SE started doing this, so if you don't like it blame everyone else, not SE. Using a security token should fix this problem, otherwise you should probably play this game on the same MAC each time or chances are you will run into this allot.

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Originally Posted by Raldo

As far as a lawyer would concerned? Yes, that is the literal interpretation of what is written.

Should anyone actually care though? No, they're not going to do anything about it. Like I said before, it's just there so they can deny any responsibility if something happens to your account due to someone sharing account info. I'm not even sure why it was brought up.

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Granted it shouldn't matter but also se's a company that wants to make it's own money. He's/she very good if he's paying for 5 accounts instead of just saying f that and letting the kids and gf play on same account but that makes it less fun since they can't play together.


dude op could you tell us if you are atleast male or female in rl it's getting odd i keep wanting to say he but then you might be a she. If you're so inclined... lol

That is weird Pocket, me and my bro swap PC and Laptop and have no problems.

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Originally Posted by Forerunner

That is weird Pocket, me and my bro swap PC and Laptop and have no problems.

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I believe once it's done you're fine, just once you add a completely new computer or something like that.

And my interpretation of that SE rule is "don't let your ls mates or something like that borrow your character, if you do and your crap disappears, we told you so." Family and stuff like that I think is a different story.

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Originally Posted by nasomi

I believe once it's done you're fine, just once you add a completely new computer or something like that.

And my interpretation of that SE rule is "don't let your ls mates or something like that borrow your character, if you do and your crap disappears, we told you so." Family and stuff like that I think is a different story.

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What if an ls mate is your brother? O.o

I agree with other posters; get the security token.

At least then if you are still being locked out you know you've chased the normal avenues down, and it's time to email SE a letter asking 'wtf?'

I am not sure why you would refuse to use the best security feature for your account that would also solve your problem. In my house, We use security tokens not because of problems like this, but because it is just smart and secure to do so.

If you are worried about people losing their tokens/getting them mixed up it is easy, put on a key chain or sticker to identify each one per person. (My husbands has nothing on it but mine has a keychain with angel wings on it)

Buy a packet of blue tac and stick the tokens to a set area (in our case we stick them to the base of our monitors each.

No mixed or lost tokens. Yay!

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Originally Posted by Niqote

I am not sure why you would refuse to use the best security feature for your account that would also solve your problem. In my house, We use security tokens not because of problems like this, but because it is just smart and secure to do so.

If you are worried about people losing their tokens/getting them mixed up it is easy, put on a key chain or sticker to identify each one per person. (My husbands has nothing on it but mine has a keychain with angel wings on it)

Buy a packet of blue tac and stick the tokens to a set area (in our case we stick them to the base of our monitors each.

No mixed or lost tokens. Yay!

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The thing here is that you can have only one token per SE account. So that one token would have to be used by me, my 2 kids, my girlfriend, and my other friend, that is how you lose a token.

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Originally Posted by nasomi

Holy_Dragoon: Yes, that's the first thing I tried, and it didn't work. Then I tried it another 4-5 times with no success. My complaint wasn't getting locked out, it was the fact that the restoration of the account process doesn't work.

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At that point then, I would be submitting a ticket. That sounds like a bug in their intended system. See if you can manage to get a live-chat with them to fix your account up. I had to do that once to get my account restored for FFXI after a long hiatus.

Ah, so you registered all characters on the same account...

Even then, it is your own actions that are getting in the way. I can only offer methods to ease you.

Still, keeping hold of one token would actually be easier then keeping track of 5 etc. You use it, and you put it back in it's designated place straight away.

The security token is not all that inconvenient. You just hit a button and type in a few numbers in addition to your password. How hard is that? Plus I'd much rather they have a policy of preventing suspicious logins than allow me to get hacked.

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Originally Posted by nasomi

Here SE, take my $50/mo, but give me endless account problems, poor customer service, account management that simply doesn't work, and random lockouts.

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Holy crap, you pay $50 a month?!?

do what other are syaing spend the few bucks on the token it will save you from getting screwed in the long run. then you'll be like my account was stolen.

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Originally Posted by Rannie

Ok i'm done now

actually No I have to say this

...

Now, I'm done.

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So true! Well said!

But remember, if it weren't for ignorant people, you and I would have to get real jobs. :)

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Originally Posted by Rannie

Ok i'm done now

actually No I have to say this it's people like you, that make people like me who are in customer service loath their jobs half the time. I dread answering the phone with people demanding for answers not knowing the policies and intricacies that go into them being able to assist you with your case and or questions. The company decided that their hours of operation were only monday through friday that's wonderful that means that their people get 2 days off a week and it's on the weekend which most people want. There's a reason as to why they keep suspending the account and it's not just to piss you off or to ruin your weekend. They are seeing something suspicious happening and instead of you getting fucked over they lock the account to protect you and keep out the bad from happening. You refuse to buy a token for your account but if you keep getting locked out then you might just want to think about buying a security token since you have to have that token to be able to even log in. Also with that security token you probably won't worry much about the lock outs as well but that's only a possibility since I don't own one myself.

Now, I'm done.

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I had my account locked when i took my laptop to a freinds house due to 'suspiciuos activity'. I was using the same computer just a different ip. Why? I'm now running it on a new laptop and the problem didn't happen so that shows some flaws in their system. They shut down the account when I change ip, but not a new computer? Sounds like they just shoot in the dark to 'catch' account hackers... pretty low imho.

I have a security token. I have the game on my desktop and my laptop, and I'll occasionally log on using my laptop at work to check my retainers or do some crafting during slow times. I've never gotten locked out.

Trust me, it's worth it to get a security token for several reasons.

I think that you simply cannot get locked out when you use a token. The system is only a backup security layer for players who have no token. I logged on XIV with tons of different IPs (different countries), on different computers, never had issues.

Just have to post that the security token is really worth the cost. I'm still using the one I bought for XI when it first came out and I have never had a problem like the one the OP is describing, even after having lived at several different addresses and taken my computer to many lan parties to show off XIV.

Just because OP uses 5 accounts doesnt mean OP deserves different treatment when it comes to service (which is actually better then most dev companies). If you get flagged for suspicious activity then find out why and stop doing whatever you are doing. This only happens to me when changing the IP address, which I got resolved in less then 5 min. Got a token and its never happened since.

If you refuse the security options then its your own problem because like it or not sometimes people get hacked and Id rather have this then nothing.

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Originally Posted by Raagnar

Just because OP uses 5 accounts doesnt mean OP deserves different treatment when it comes to service (which is actually better then most dev companies). If you get flagged for suspicious activity then find out why and stop doing whatever you are doing.

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Based on his latest post it's all tied to his one SE account. Without a token that can definitely flag it for suspicious activity due to so many logins onto one singular SE account under 1 billing info.

It's not strange for someone to do that, just you're not supposed to be sharing accounts per terms of use which is why it can't be surprising if it gets locked without a token.

As much as one may not want to get it..just have to break down and get it if you want the lockouts to end.

Quote:

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Originally Posted by nasomi

So I bought a new laptop and installed ffxiv and now my account is locked. Exact same thing happened a few months ago when I bought another laptop, and 8 months ago when I bought another laptop.



Based upon recent suspicious activity, we have identified that your account may potentially be at risk. For your protection, we have temporarily suspended login access to this account.
Instructions for lifting this restriction have been sent to the email address registered to your Square Enix Account.
For more information about the login restriction, please refer to the following page:
http://support.na.square-enix.com/j/lbna


This is absolutely inexcusable. I have dealt with this for the 3rd time. It's been hours and I've not received an email on how to reactivate my account. I went to the link and reset my password, but nothing has changed, I still cannot get in.

And I can not and will not use a security token. I have 5 accounts, myself, gf, 2 kids, and other friend. There's absolutely no reason why I should be forced to use a token. All accounts are accessed from in my home with the same external ip. I'm really pissed off about this crap.

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Keeping in mind I haven't read any posts in this thread so your question may have already been answered.

Basically it's a security measure they implemented that sets up a red flag every time your account accesses the SE servers from a new/different IP/MAC address as a just in case measure the computer has been stolen or your account info has been compromised. I had a similar issue when I moved to Alabama back in May and when I took my computer over to my mother in laws, all I had to do was reset my PW and after the 2nd or 3rd time I went back and forth from home and my mother in laws it stopped asking me.

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Originally Posted by Amyas

I had my account locked when i took my laptop to a freinds house due to 'suspiciuos activity'. I was using the same computer just a different ip. Why? I'm now running it on a new laptop and the problem didn't happen so that shows some flaws in their system. They shut down the account when I change ip, but not a new computer? Sounds like they just shoot in the dark to 'catch' account hackers... pretty low imho.

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there system lock outs are IP driven, just like every other company.

there's are several reason most don't block/ban by mac addresses. its easier to spoof mac than ip, some cable company's and Satellite net providers still allocate MAC @ the Node. Hotels use Massive Hubs Banning/blocking the mac of the hub bans/blocks every one in the hotel, same for Companies and schools.

in short MAC bans/blocks can have a wider effect than IP's which are always One per machine, unless your running under NAT.

If it's ip driven then there's no reason to lock me out, since i was logged in on my account, then i logged in with my laptop and got locked out moments after I logged in with my main. I closed down and re-opened to see if i could get in on my main computer and bam, no good.

And for the record, I have 4 CE's and one standard. So I have 4 security tokens already. I had one in use for a while, but after it getting handed off a hundred times, you never know who had it last, and so on, it became more of a hassle than it was worth, by far. I'm not worried about my account being compromised, everyone handling login credentials either only ever plays the game exclusively, no web or otherwise, or they know not to give out login and password information.

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Originally Posted by Raldo

Does anyone know if you can connect a single security token to multiple accounts?

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Yes you can. Your Token is associated with your Account Management. I use the same token for 2 accounts on FFXI and my FFXIV account.

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Originally Posted by nasomi

If it's ip driven then there's no reason to lock me out, since i was logged in on my account, then i logged in with my laptop and got locked out moments after I logged in with my main. I closed down and re-opened to see if i could get in on my main computer and bam, no good.

And for the record, I have 4 CE's and one standard. So I have 4 security tokens already. I had one in use for a while, but after it getting handed off a hundred times, you never know who had it last, and so on, it became more of a hassle than it was worth, by far. I'm not worried about my account being compromised, everyone handling login credentials either only ever plays the game exclusively, no web or otherwise, or they know not to give out login and password information.

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If you check I think that you will find that your laptop uses 1 IP address and your PC uses another. Just the way it works. SE instituted this policy due to the number of accounts being hacked on FFXI by people stripping them and selling the account and items for money to unscupules RMTs. You say you have 4 tokens. I would recommend the you deregister your old 1 and register one of the new 1 and use it exclussively yourself. This should take care of all accounts linked together under the Account Management system. As I have said I have been using the same token since they were first introduced by SE for 2 accounts on FFXI and 1 account for FFXIV

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Originally Posted by Raldo

Does anyone know if you can connect a single security token to multiple accounts?

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You can link it to multiple FFXIV/POL accounts, but only to one SE account. Ergo anything linked to your SE account is linked to the same token, and once you unlink it, the token's done - there's no reusing it.

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Originally Posted by Rizon

If you check I think that you will find that your laptop uses 1 IP address and your PC uses another. Just the way it works. SE instituted this policy due to the number of accounts being hacked on FFXI by people stripping them and selling the account and items for money to unscupules RMTs. You say you have 4 tokens. I would recommend the you deregister your old 1 and register one of the new 1 and use it exclussively yourself. This should take care of all accounts linked together under the Account Management system. As I have said I have been using the same token since they were first introduced by SE for 2 accounts on FFXI and 1 account for FFXIV

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Everyone behind the same modem has the same external IP address, even if you had a million connections behind that single modem - every single one would be flagged as part of the same IP address. He should talk to his ISP if they use dynamic or static IP setups, cause SE's system is intended to flag anyone based on IP change, as Mac addresses can be easily duped.

That said, the guy's just complaining about something that's how things ought to be more often. (Never mind the fact he's complaining about never receiving an automated email, which he should try looking for again and then reapplying for it if he doesn't find it!)