House was wrongly flagged for auto-demolition.

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Originally Posted by Ravenblade1979

i believe if you paruse back through stuff. they did make a couple announcements about said bug happening. its rare but it does happen.

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If you say so, it's hard for me to verify since they made a great many announcements :)

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Originally Posted by KawaKagon

1) Yes it was a private house
2) I entered it on the character that owns the estate, indeed.
3) This is why I listed it as a technical issue but then the forum Mods moved this thread to general discussion ¯\_(ツ)_/¯
4) I'm sure I didn't misremember because I had entered it to shift furniture around and show my friends my home. I received no email notification in any of my inboxes. Spam, trash, social, etc on any account I own.

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You'll have to forgive me for being skeptical but somehow I feel something is missing from the story here but sucks that you lost if everything you claim is true.
In-game ticket is probably only say to go, a forum GM won't be able to be much assistance or email/call them.

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Originally Posted by KawaKagon

1) Yes it was a private house
2) I entered it on the character that owns the estate, indeed.
3) This is why I listed it as a technical issue but then the forum Mods moved this thread to general discussion ¯\_(ツ)_/¯
4) I'm sure I didn't misremember because I had entered it to shift furniture around and show my friends my home. I received no email notification in any of my inboxes. Spam, trash, social, etc on any account I own.

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"on any account i own". so i have to ask this: are you absolutely sure it was the proper character and you didn't actually go into a seperate characters private house. Like i need you to really think on this because saying "on any account i own" tells me you own multiple characters/houses which means it could have been any of them you went into. if you are 100% sure you logged in on that character and entered then its possible you got hit by the bug. in which case yeah, maybe direct contact them if you can. however, keep in mind they got logs on that end and if it shows you indeed didn't enter as you said then you lost it from lack of going in plain and simple and you down one house.

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Originally Posted by Ravenblade1979

"on any account i own". so i have to ask this: are you absolutely sure it was the proper character and you didn't actually go into a seperate characters private house. Like i need you to really think on this because saying "on any account i own" tells me you own multiple characters/houses which means it could have been any of them you went into. if you are 100% sure you logged in on that character and entered then its possible you got hit by the bug. in which case yeah, maybe direct contact them if you can. however, keep in mind they got logs on that end and if it shows you indeed didn't enter as you said then you lost it from lack of going in plain and simple and you down one house.

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I own multiple characters, but only one owns a home (not including apartments). Or owned a home I suppose. However I'm sure that it was the owner character that entered the home. My FC member pointed me towards another thread saying that if a house you're a tennant of gets auto demolished sometimes you might become collateral damage in the system. Idk how true that is but it is worth noting as a possibility.

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Originally Posted by TomsYoungerBro

Not sure why you are getting upvoted, as this would insinuate square is flat out lying in their official documentation.

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Originally Posted by Ravenblade1979

your info is dead wrong and not sure why people liked what you said.

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because these are the official forums and saying stuff like "square is evil/incompetent" is an automatic upvote to half the people that can even be bothered to go through these threads at this point.

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Originally Posted by KawaKagon

I own multiple characters, but only one owns a home (not including apartments). Or owned a home I suppose. However I'm sure that it was the owner character that entered the home. My FC member pointed me towards another thread saying that if a house you're a tennant of gets auto demolished sometimes you might become collateral damage in the system. Idk how true that is but it is worth noting as a possibility.

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then if you 100% sure. contact support and just keep contacting but they got their own methods into looking into this including logs. could very well be you got hit by a bug. could very well be you didn't go in with the owner of that property. like theres variables. forums won't help you much in this case.

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Originally Posted by Ravenblade1979

then if you 100% sure. contact support and just keep contacting but they got their own methods into looking into this including logs. could very well be you got hit by a bug. could very well be you didn't go in with the owner of that property. like theres variables. forums won't help you much in this case.

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I only went to the forums hoping to get a real GM's attention tbh. As the original post said I already went through direct communication and just got relegated to auto responses that had nothing to do with my issue.

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Originally Posted by KawaKagon

I only went to the forums hoping to get a real GM's attention tbh. As the original post said I already went through direct communication and just got relegated to auto responses that had nothing to do with my issue.

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keep trying.

It's not within a GMs power to roll back housing changes, they even need to escalate it for character rollbacks. It's a situation that takes months where you cannot progress. And for a house, someone else may pick it up and start using it. It's unfair to them who legitimately bought a house to have it taken out from under them.
I'm sorry this happened to you, be it something you missed or some crazy glitch that isn't affecting anyone else.

bright side you lost no housing items. they goto the housing enthusiast on the ward

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Originally Posted by Canadane

It's not within a GMs power to roll back housing changes, they even need to escalate it for character rollbacks. It's a situation that takes months where you cannot progress. And for a house, someone else may pick it up and start using it. It's unfair to them who legitimately bought a house to have it taken out from under them.
I'm sorry this happened to you, be it something you missed or some crazy glitch that isn't affecting anyone else.

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I agree, it is unfair for someone who legitimately bought a house to have it taken away from them. :).

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Originally Posted by KawaKagon

I agree, it is unfair for someone who legitimately bought a house to have it taken away from them. :).

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i love how you trying to include yourself in what canadane was telling you.

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Originally Posted by Ravenblade1979

"on any account i own". so i have to ask this: are you absolutely sure it was the proper character and you didn't actually go into a seperate characters private house. Like i need you to really think on this because saying "on any account i own" tells me you own multiple characters/houses which means it could have been any of them you went into.

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An account can't own multiple private estates. If your main/alt owns a house, the other characters you have cannot own a house. Alts cannot be tenants of your personal house because tenants must be on your friends list.

Without any proof we can't know if OP is lying or not. Maybe he was late, house got demo'd. Made a story to complain that makes him look like an innocent victim. We just don't know. And given most people's houses don't just disappear. You would have to bring compelling evidence to convince the skeptics here so I don't see that happening.

Sorry you lost your house though, I lost a medium once. It sucks.

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Originally Posted by TomsYoungerBro

An account can't own multiple private estates.

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An account can own multiple houses but not on same server/world.

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Originally Posted by Avatre

Technically they can, if they are grandfathered in from before the changes to the rules.

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I own multiple houses and was not grandfathered on that account. It's one personal house per server, unless that rule changed during my break between 6.1 until a month ago.
So, for example.

Let's say I have a character on World 1 and have a personal house
Then let's say I have another character on World 2, I can have a personal house cause it's not on the same world/server.

But I wouldn't be able to have 2 personal houses on 2 different characters on World 1 or 2 in this example.
AFAIK there isn't a limitation placed where you can only own 1 personal house per account and world.

A final note on grandfathered, then you could own multiple houses on same character, which hasn't been possible for a very long time.

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Originally Posted by Sotaris

An account can own multiple houses but not on same server/world.

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Technically they can, if they are grandfathered in from before the changes to the rules.

Yall people have homes?

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Originally Posted by LianaThorne

I can actually verify the housing bug as someone in my life recently lost theirs after only stepping inside and then leaving again (within the last week or two). Thankfully they were able to get another house fairly quickly but yeah, that bug does exist. I didn't think it did either until it happened to someone I'm shared on.

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Putting on my programmer hat for a second. Question for others who have experienced this. Is it always on a shared house? Maybe that's the pattern. Anytime I've ever had to reset my trigger when it was up for demo I just had to walk in. I've had my house since before prices were equalized across all servers so it's been a lot of years. I can't even remember when they did that. But I have never shared it with anyone and have never had to interact with anything.

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Originally Posted by TaleraRistain

Putting on my programmer hat for a second. Question for others who have experienced this. Is it always on a shared house? Maybe that's the pattern. Anytime I've ever had to reset my trigger when it was up for demo I just had to walk in. I've had my house since before prices were equalized across all servers so it's been a lot of years. I can't even remember when they did that. But I have never shared it with anyone and have never had to interact with anything.

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Of my friend group, we all have houses. We all have them shared with each other, and no one has lost a house to this "bug." I've only ever seen the demo timer once, when I had to take a break from the game due to an extended vacation out of the country with no access to the game.

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Originally Posted by KawaKagon

3) This is why I listed it as a technical issue but then the forum Mods moved this thread to general discussion ¯\_(ツ)_/¯

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Forum: Technical Support > Technical Support is not for general bug reporting. It's specifically for problems like the game not accepting keyboard input, network issues, game crashing. Stuff like that. General bug reporting goes in Forum: Bug Reports > In-Game Bugs Each forum has a Sticky: Welcome to the "FORUM NAME" Forum! thread that tells you what the forum is for. Always read the Welcome sticky before posting to a new forum.

The bug report forum also includes templates that they want you to follow. If you don't follow those templates, they'll move your thread to Forum: Bug Reports > Insufficient Information and ignore it. They still might move it to Insufficient Information even if you do use the template, if they don't think you gave enough detail to reproduce the issue. If you gave them all the information they wanted but they still can't reproduce the issue then your thread goes to Forum: Bug Reports > Unable to Verify. Given that this issue isn't easily reproduced by players, giving them enough information to avoid Insufficient Information and Unable to Verify is going to be tough.

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Originally Posted by Renalt

Yall people have homes?

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Yes even on **cough** Balmung!

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Originally Posted by LaylaTsarra

Yes even on **cough** Balmung!

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I wanna visit your house.

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Originally Posted by KawaKagon

My FC member pointed me towards another thread saying that if a house you're a tennant of gets auto demolished sometimes you might become collateral damage in the system. Idk how true that is but it is worth noting as a possibility.

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Don't know about this one. I shared a house with someone who let their house get demo'd and my actual house stayed just fine. Only theirs was given up, as intended. Very strange sounding issue. I don't deny its possibility, only because they had demo turned off for so dang LOOONNNNNNNNNNNNNNNNNNGGGGGGGGGG like...itd just make sense that it might come back with some issues. Hopefully it gets looked into seriously.

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Originally Posted by TaleraRistain

Putting on my programmer hat for a second. Question for others who have experienced this. Is it always on a shared house? Maybe that's the pattern. Anytime I've ever had to reset my trigger when it was up for demo I just had to walk in. I've had my house since before prices were equalized across all servers so it's been a lot of years. I can't even remember when they did that. But I have never shared it with anyone and have never had to interact with anything.

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This happened to me as well on or around March 30th.

This was a shared house. I am/was not the owner, but made an admin. The actual owner of the house is taking a hiatus from the game

I would enter the house once a week or so, but not actually interact with anything in the house.

I entered the house the day it was demolished too. Had gone in, and a few hours later got a popup that the house had been demolished. Spoke with the actual owner and we both chalked it up to not having actually interacted with anything in the house but really have no way of knowing.

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Originally Posted by Renalt

I wanna visit your house.

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Wanna see a cool house? Visit my good fc friends house in Brimming Heart in the Goblet designed in a club style, Ward 17 Plot 46! Lunar Cry! Serenity FC (I'm the FC Master), plot 47 future bath house addition, is just next door and is under construction... hopefully she'll get back to finishing the deco inside and out soon! She is redoing the FC mansion on Siren at the moment and sadly even there is very busy doing things her main and alts needs everywhere.

Owned by crazy alts on the best server in Eorzea!

And I enter my houses pretty much daily to reset timers although currently finishing up Island Sanctuaries for my girls on Balmung. Hair styles for Viera are a priority!

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Originally Posted by texas_boy

This happened to me as well on or around March 30th.

This was a shared house. I am/was not the owner, but made an admin. The actual owner of the house is taking a hiatus from the game

I would enter the house once a week or so, but not actually interact with anything in the house.

I entered the house the day it was demolished too. Had gone in, and a few hours later got a popup that the house had been demolished. Spoke with the actual owner and we both chalked it up to not having actually interacted with anything in the house but really have no way of knowing.

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If that was a personal house and the owner made you tenant, then it was working as intended. Tenants cannot reset the demolition timer on a personal house. Only the owner can.

If that was a FC house and you were a FC member, then it sounds like the bug.

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Originally Posted by texas_boy

This happened to me as well on or around March 30th.

This was a shared house. I am/was not the owner, but made an admin. The actual owner of the house is taking a hiatus from the game

I would enter the house once a week or so, but not actually interact with anything in the house.

I entered the house the day it was demolished too. Had gone in, and a few hours later got a popup that the house had been demolished. Spoke with the actual owner and we both chalked it up to not having actually interacted with anything in the house but really have no way of knowing.

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It's pretty clear that the owner of the house has to go in, and not a tenant. And is made clear in the page about auto demolition.

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Originally Posted by Jojoya

If that was a personal house and the owner made you tenant, then it was working as intended. Tenants cannot reset the demolition timer on a personal house. Only the owner can.

If that was a FC house and you were a FC member, then it sounds like the bug.

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Aha! Then the mystery is solved. Good info to have if I ever decide to try and get a house. heheheh

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Originally Posted by ICountFrom0

The help info is wrong, the key word is "use", just entering isn't enough, you have to move an object, use an object, do a thing, interact with a retainer, or otherwise cause the server to notice you exist. It's an intentional trap to make more houses available faster.

GM's won't admit this to you, that's why your in a loop with them.

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Frankly I just know about this today from you ... I always just zone into my house.

Any GM confirmation on this?

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Originally Posted by KawaKagon

About 5 days ago my house was demolished (April 2nd 2023), which confused me as I distinctly remembering entering my home (entering the house itself, more than just stepping on the property) a week prior. I've been in touch with "GM's" through email support since then, which as devolved into getting the same auto-responses again and again with no regard to questions or additional information I supply. I've checked in game as well, no changes or communication.

EDIT: To clarify a few things, I am NOT making this post as a tenant of the estate, but rather the actual owner. I didn't enter the home on an alt, but rather my main character. No I am not making this to dodge the auto-demolition system as people have just assumed (although I don't blame them fully since I'm sure there's plenty of that going around the forums.) I do in fact use my home for social meetings or just to have a place to relax in and decorate to unwind after raiding. I don't own the house as a status symbol or some kind of prestige token.

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I have been told by bug report forum admins a few times to use the in-game "Harassment" to report bugs that actually will reach a GM or someone else with more powers, sitting outside these forums. Maybe you should try that avenue, although I'm not certain you could prove you have entered your estate, I suppose they could check it. And if this was in a US server, well, we just had our hardware replaced and a few elements weren't working right off the bat so... who knows.

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Originally Posted by TomsYoungerBro

An account can't own multiple private estates. If your main/alt owns a house, the other characters you have cannot own a house. Alts cannot be tenants of your personal house because tenants must be on your friends list.

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would have responded to this yesterday but only so many posts per day lol. yes, as per the rules you are right. one private and one fc per service account per world but you have people who also have multiple service account, grandfathered in housing from stormblood changes or up to 8 fc's per world using the alt loophole.

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Originally Posted by LaylaTsarra

Wanna see a cool house? Visit my good fc friends house in Brimming Heart in the Goblet designed in a club style, Ward 17 Plot 46! Lunar Cry! Serenity FC (I'm the FC Master), plot 47 future bath house addition, is just next door and is under construction... hopefully she'll get back to finishing the deco inside and out soon! She is redoing the FC mansion on Siren at the moment and sadly even there is very busy doing things her main and alts needs everywhere.

Owned by crazy alts on the best server in Eorzea!

And I enter my houses pretty much daily to reset timers although currently finishing up Island Sanctuaries for my girls on Balmung. Hair styles for Viera are a priority!

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I'm out getting lunch right now but plan to be on an hour from when I reply to this. I'll walk through and take in the sights.

I believe my house is also wrongfully demolished. No one believes me. I think a lot of people don't care enough to talk about this. It is a real thing.

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Originally Posted by keichirou

gotta love mods when they just move things and thats it....at least give them some sort of answer, you guys have direct communication with GMS and probably devs

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Mod pretty much confirms general is a dumping ground for things nobody wants to deal with.

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Originally Posted by NevaehQuest

I believe my house is also wrongfully demolished. No one believes me. I think a lot of people don't care enough to talk about this. It is a real thing.

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Elaborate?

And it's not that people don't necessarily believe, it's just that 9/10 it was an error on the other person's part with the other 1/10 going to a bug that isn't confirmed to exist by any of the devs.

If you want to elaborate can try to see what case it is.

GM's most likely cant help you with such an issue, or they could send the request to overlord GMs in Japan, but until they look at it, the house is gone.

Had it happen once that the timer of the house showed it is up for demolition soon, eventhough I entered it a few days before. Not sure how that event was triggered. Didn't lose it, but still was strange.

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Originally Posted by Shialan

If you know that your house is in danger of demolition, freaking make sure that you get the clearance message in your chat? Is it really that hard? Also, there should be zero empathy

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Yes it is hard, a game shouldn't make you check for bugs and workarounds lol. It would be nice to see the timer display the days every time too, instead of only when it is the last days.

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Originally Posted by Renalt

I'm out getting lunch right now but plan to be on an hour from when I reply to this. I'll walk through and take in the sights.

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Poor Renalt. No has house. Renalt always welcome to visits Mao house.

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Originally Posted by Renalt

I wanna visit your house.

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https://media.tenor.com/Iype-weWE-MA...-creepyguy.gif

RUN AWAY!! THE CREEPY PIZZA GUY IS COMING!!

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Originally Posted by LianaThorne

And it's not that people don't necessarily believe, it's just that 9/10 it was an error on the other person's part with the other 1/10 going to a bug that isn't confirmed to exist by any of the devs.

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It's hard to believe when there hasn't been a single case where a player has proof that they definitely entered the house within 45 days. No screenshots taken in a house with their character equipped with gear that was released less than 45 days ago. No pictures of someone picking up new event furnishings from the resident caretaker npc less than 45 days since the event started. And no pictures of the demolition warning persisting whilst inside the house in question.

When you try and get more details, either the OP goes silent or ends up confirming it wasn't a bug.

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Originally Posted by Boblawblah

https://media.tenor.com/Iype-weWE-MA...-creepyguy.gif

RUN AWAY!! THE CREEPY PIZZA GUY IS COMING!!

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That's my secret Captain...I'm always...

Wait. No. Someone can take this out of context.

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Originally Posted by Reinha

It's hard to believe when there hasn't been a single case where a player has proof that they definitely entered the house within 45 days. No screenshots taken in a house with their character equipped with gear that was released less than 45 days ago. No pictures of someone picking up new event furnishings from the resident caretaker npc less than 45 days since the event started. And no pictures of the demolition warning persisting whilst inside the house in question.

When you try and get more details, either the OP goes silent or ends up confirming it wasn't a bug.

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Not having a screenshot makes sense considering the player usually isn't going to be aware when the bug happens. A screenshot after the house is already lost doesn't give useful information.

I've encountered it twice now as a tenant in 2 other players' houses. I know for certain that the players had entered their house and that demo timer did not reset because it continued to appear as pending in both their and my Estate timers a couple of days later. Most players just assume that entering has successfully reset the demo timer and so don't think to double check it at that time. It's only when they see later that demo is still pending that they play closer attention.

One thing I would add would be that the bug (as far as we can tell) should only be negatively affecting players who enter their house infrequently and not those that are entering it on a regular basis. In the cases of both of my friends, they hadn't been able to play regularly due to RL issues. One had just finally gotten a replacement for his PS4 after a storm caused a leak in his roof that led to a lot of his electronics being destroyed by water damage. The other was dealing with the estate of a family member and had to make frequent trips out of state. Fortunately we caught the second one just before he was going back out of town for another 2 weeks.

When the last one happened, there were a few other players reporting their demo timers didn't reset after entering on the same day as my friend and as best we could tell within a couple of hours when he did. I suggested that they file a bug report with everyone affected adding their information to the report but I don't know if anyone ever did or what came of it if so. Being a tenant, I couldn't do much more than confirm I had witnessed my friend in his house a couple of days before he re-entered to reset the timer.

That's why some of us give the advice to not just enter the house (though that should be enough) but to also interact with something in it if you don't frequently enter your house. Interacting with an object seems to force the system to acknowledge entry.

Submitting the bug report still isn't going to help those who might have already lost their house to the bug, but at least it is information that SE can review for similarities if they get enough reports of houses lost after recent entry.