Regarding the legacy campaign announcement- New deadline?

Agent Londin G: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Londin G: How may I help you?
You: Hello
You: I am just seeking assistance about the Final Fantasy XIV Legacy Campaign.
You: The original announcement was somewhat vague, but said that a customer needed to pay for 90 days of service before 2.0 launches.
You: Since I started playing in the middle of May, I should qualify.
You: However, an announcement came out today that in order to qualify, I would have to use the 90 day billing cycle.
You: I was signed up for the 30 day and was just billed yesterday for it
You: I changed my account to the 90 day cycle, but then I read that that will be discontinued on the 30th of this month.
You: So, will I be billed for the 90 days next month or will I automatically be switched to the 30 day again and therefore be disqualified?
Agent Londin G: So long as you register for the Legacy Campaign before June 30, 2012 you should be fine.
Agent Londin G: 90 days of service must be paid for prior to the launch of the Legacy Campaign beta.
You: Is there a separate Legacy Campaign signup that I'm not seeing somewhere?
You: In other words, is it something that I have to actively sign up for? Or is it automatic?
Agent Londin G: It's automatic.
Agent Londin G: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
You: What about the billing cycle?
You: This is a quote from the clarification announcement from today:
You: Players who began playing as of May 2012 and have registered for a 90-day period before June 30, 2012 will be able to fulfill the requirements needed to qualify for the Legacy Campaign.
Agent Londin G: Okay.
Agent Londin G: Right.
Agent Londin G: Where's the confusion?
You: So, I signed up for the 90 days one day after being billed for my first 30 day cycle. But the 90 day cycle is discontinued on June 30. So, even though I have signed up for the 90 day cycle BEFORE June 30, the option to be billed for 90 days will no longer be available once the next cycle begins.
You: So, it's impossible for me to have paid for 90 days of service by the end of June
Agent Londin G: Switch to a service that keeps your account active.
You: Okay, so the announcement today is essentially saying "If you started paying for this game before June 30th and you keep paying for service for at least 90 days from that point, you will qualify?"
Agent Londin G: So long as 90 days of play are paid for prior to the start of the beta.
Agent Londin G: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
You: I think my confusion comes from the use of passive phrasing is what caused the confusion.
You: Thanks

So, according to that person. If you registered before the end of May 2012 and you pay for 90 days of service before the 2.0 beta begins, you will qualify. I just wish they thought about the phrasing of things because today's "clarification" made it sound like anyone who didn't sign up for the soon-to-be-defunct 90 day billing cycle was SOL.

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Originally Posted by TheVedis

you dont qualify, your situation is very straightforward

you were not registered and on your free trial before the end of may.....

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That's right, Felix. Unfortunately, until second warning, you are not eligible for the Legacy Campaign. I really doubt they will exclude anyone who came running for it until June 30th. That will mean losing a LOT of subscribers (including me, in case they gave us only wrong info until now).

Yeah, I'm hoping they correct this. It seems silly and arbitrary to have 2 specific conditions/dates that must be met. It should just be "Anyone who pays/signs up for 90 days before June 30th, gets Legacy"

I don't see the need to have registered before May 31, as that leaves new players like myself very frustrated :/

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Originally Posted by herozeromes

So, according to that person. If you registered before the end of May 2012 and you pay for 90 days of service before the 2.0 beta begins, you will qualify. I just wish they thought about the phrasing of things because today's "clarification" made it sound like anyone who didn't sign up for the soon-to-be-defunct 90 day billing cycle was SOL.

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The actual Legacy Campaign page also still says "between January 6th and the start of the 2.0 beta" so I don't think anything's changed with this.

It would be nice to get clarification from one of our reps though, the wording in the 90-day subscription post is really vague and makes it seem like June 30th is the new cut-off date for everyone. I don't understand why payment information always has to be so complicated with these guys. :(

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Originally Posted by FelixTrapper

Yeah, I'm hoping they correct this. It seems silly and arbitrary to have 2 specific conditions/dates that must be met. It should just be "Anyone who pays/signs up for 90 days before June 30th, gets Legacy"

I don't see the need to have registered before May 31, as that leaves new players like myself very frustrated :/

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Well honestly the Legacy Campaign isn't really for new players anyways. I wish it would have been strictly for people that had registered the game within 2 months of the first launch.

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Originally Posted by Kowen

The actual Legacy Campaign page also still says "between January 6th and the start of the 2.0 beta" so I don't think anything's changed with this.

It would be nice to get clarification from one of our reps though, the wording in the 90-day subscription post is really vague and makes it seem like June 30th is the new cut-off date for everyone. I don't understand why payment information always has to be so complicated with these guys. :(

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The way I understand this is, if you don't pay for the 90 days up front before the end of june there won't be enough time to pay for 90 days (1 month at a time) before the start of beta. If you already have paid 1-2 months you can safely ignore the entire post and just continue on with your single month billing.

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Originally Posted by FelixTrapper

Yeah, I'm hoping they correct this. It seems silly and arbitrary to have 2 specific conditions/dates that must be met. It should just be "Anyone who pays/signs up for 90 days before June 30th, gets Legacy"

I don't see the need to have registered before May 31, as that leaves new players like myself very frustrated :/

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My understanding is you don't pay before your 30 day trial is up, so if you don't register by may 31, your trial won't end in time.

I /just/ bought a 90 day block for the game last week. I just returned having not played since before the free time ended.
This week I logged on to see the Legacy tag next to my character.
So my guess is, as long as they opt for the 90 day block in one go before the 30th, they should be legacy members.

I'm starting to wonder if I'll be able to get into the legacy campaign too.

I bought the game in 2011 and stopped playing a few months before they started charging fees, and now recently reactivated in may 2011. I have paid for one month of subscription and this subscription will run out near the end of June.

Going by what has been said by customer service and other announcements, will I have to pick a 3 month subscription when my current sub runs out, or is it fine to keep paying monthly and still get into legacy?

This is what kills me about the whole thing. I came back may 3, 2012. I paid for 30 day sub the same day. now June 3rd I paid another 30 day sub. thats 60 days of sub time. Now I'm screwed out of my legacy because I cant purchase a new sub until July 3rd. which that 3rd payment would have been my 90 days. So basaically because theres no option to pay for more game time I have no way of getting legacy status.

The the way I wread it in my case.

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Originally Posted by Sephrick

As I understand it, if you started before May 30 but are still in the free trial you need to pay for a 90-day sub to qualify for Legacy.

After June 30 they're revoking Multi-month subs likely to avoid any headaches for when they take down the servers for the 2.0 transfer.

Given that Alpha is to start in September and October marks Beta it leaves them some wiggle room.

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Alpha? There isn't going to be an alpha. The Beta is for PS3. Technically you could call the reinstated free period a "beta," but that's not what they're calling it.

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I normally hate to ask for a community rep response, but can we PLEASE get a clarification on this issue?

First and foremost, to help clarify one of the main points of confusion that is popping up:

To be eligible for the Legacy campaign, you must pay for 90 days cumulative between January 6th and the start of version 2.0 beta testing. (As stated in the Legacy Campaign announcement)

Today's announcement was to notify players that the 90-day subscription option will be removed at the end of this month. Since that option may affect how some qualify for Legacy, we listed a few examples in the announcement.

It seems that those may have been unclear, so we prepared a more in-depth FAQ for all.

I have paid for 90 cumulative days of subscription since the start of billing; does that mean I qualify for the Legacy campaign?
Yes. You can confirm your Legacy status using one of three methods:

• We will periodically send out notification emails to those that qualify for the Legacy campaign.
• The Legacy logo will be displayed when logging into the Square Enix Account Management System and visiting the "FINAL FANTASY XIV" service account section found within the "Select Service" menu.
• The Legacy logo will be displayed in the upper left corner of the Character Select screen when logging into the game.

I've paid for 30 cumulative days of subscription since the start of billing, what do I need to do to qualify for the Legacy campaign?
You will need to pay a further 60 days of subscription before the start of the version 2.0 beta test to be able to fulfill the requirements needed to qualify for the Legacy Campaign.

I have paid for 60 cumulative days of subscription since the start of billing, what do I need to do to qualify for the Legacy campaign?
You will need to pay a further 30 days of subscription before the start of the version 2.0 beta test to be able to fulfill the requirements needed to qualify for the Legacy Campaign.

I played before the start of billing and I am no longer in my 30-day Free Trial period. What do I need to do to qualify for the Legacy campaign?
You will need to register a 90-day subscription option to your account before June 30th, 2012 to be able to fulfill the requirements needed to qualify for the Legacy Campaign.

I started playing in May 2012 and I am currently in my 30-day Free Trial period. What do I need to do to qualify for the Legacy campaign?
You will need to register a 90-day subscription option to your account before June 30th, 2012 to be able to fulfill the requirements needed to qualify for the Legacy Campaign.

Hopefully this will clear up any questions that you all might have!

Well it seems like I'm in the "I've paid for 30 cumulative days of subscription since the start of billing" category, so that means I can just keep paying as before. This cleared things up for me, at least.

Thank you, Bayohne. Are you really a malboro?

look at his avatar. of course he is.

Yeah I think this announcement was just the saying that the 3 months option will be removed so that noone will cheat there way into Legacy campaign by subscribing AFTER June 30th for the 90 Day Option.

I think this removal is smart as it is to prevent people from going "OMGWTF Why did I not get Legacy when I paid the 90 days!" and start rampaging on the forums and looking like a idiot.

But what about those of us who are on 180 day subscriptions? Our first one expires the first week of July, we're obviously all Legacy members by now... Does this still mean we will not be able to subscribe for 180 days again and will have to move on in 30 day increments?

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To be eligible for the Legacy campaign, you must pay for 90 days cumulative between January 6th and the start of version 2.0 beta testing.

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Since the announcement seems to imply that people who have not bought any time yet must get the 90 day plan before it's removed, does this confirm that 2.0 testing will begin less than 90 days from June 30th?

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Originally Posted by Alhanelem

Since the announcement seems to imply that people who have not bought any time yet must get the 90 day plan before it's removed, does this confirm that 2.0 testing will begin less than 90 days from June 30th?

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Basically thats what it means and they are cutting off the 60/90 day plans, so the Countdown begins @ 115 days today! :O

i just started the game last week so i am still in my trial period but i already set up the 90 day payment option that begins next month.will i lose the 90 day package at the end of the month since i still didnt pay for it yet?

Ok so a friend of mine just bought FFXIV a couple weeks ago and his 30 day trial period wont end until Beginning of July. Obviously it'll be passed the Deadline. I see a similiar FAQ but not exactly. Is he gonna be ok with a 90 day paid subscription?

I would hate for him to find out it's not gonna work. He was waiting for PS3 Version but he wants to get grandfathered in at a better price.

Any DEVS would be great to respond to this. or if anyone else has Sent an Email to SE and they replied.


THANKS!

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Originally Posted by urtv

i just started the game last week so i am still in my trial period but i already set up the 90 day payment option that begins next month.will i lose the 90 day package at the end of the month since i still didnt pay for it yet?

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If I read it right you will. The only thing your opting for the 90 day subscription does now is qaurentee your registration for the Legacy Campaign. Your 90 day plan will revert to the 30 day plan and pricing

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Originally Posted by SpringLeaf

Ok so a friend of mine just bought FFXIV a couple weeks ago and his 30 day trial period wont end until Beginning of July. Obviously it'll be passed the Deadline. I see a similiar FAQ but not exactly. Is he gonna be ok with a 90 day paid subscription?

I would hate for him to find out it's not gonna work. He was waiting for PS3 Version but he wants to get grandfathered in at a better price.

Any DEVS would be great to respond to this. or if anyone else has Sent an Email to SE and they replied.


THANKS!

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The last FAQ appears to answer this. Have your friend opt for the 90 day plan now. Though it will change to a 30 day plan on 1 July, having set up for 90 days prior to that should qualify him/her for Legacy

Can you not add to your subscription without your time being up?

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Originally Posted by Mudd

Can you not add to your subscription without your time being up?

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Not under the current billing procedures

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Originally Posted by Colino

But what about those of us who are on 180 day subscriptions? Our first one expires the first week of July, we're obviously all Legacy members by now... Does this still mean we will not be able to subscribe for 180 days again and will have to move on in 30 day increments?

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I mentioned this earlier in the thread and it appears that it was overlooked. Tried to ask the support center but got kicked out just as I became next for an agent. I am afraid that the 180 day option will also be dropped and as usual they overlooked it with their need to cut off registration for Legacy. Hope I am wrong.

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Originally Posted by Alhanelem

Alpha? There isn't going to be an alpha. The Beta is for PS3. Technically you could call the reinstated free period a "beta," but that's not what they're calling it.

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I normally hate to ask for a community rep response, but can we PLEASE get a clarification on this issue?

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Yoshi has said in E3 interviews that in September there will be a PC Alpha phase and in October a PC beta phase then from November on the PS3 beta/PC free trial.

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Originally Posted by Bayohne

I played before the start of billing and I am no longer in my 30-day Free Trial period. What do I need to do to qualify for the Legacy campaign?
You will need to register a 90-day subscription option to your account before June 30th, 2012 to be able to fulfill the requirements needed to qualify for the Legacy Campaign.

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So this applies to a friend of mine that just came back 2 days ago but we was under the impression that as long as you started paying before the end of this month everything would fine. He chose 30 days and planned on just paying for 3 months in a row. Is this still case or did he HAVE to of picked the 90 days? Is the legacy still available for him?

This is really the only scenario that isn't made crystal clear with their wording of it or I'm misunderstanding it.

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Originally Posted by Lum

So this applies to a friend of mine that just came back 2 days ago but we was under the impression that as long as you started paying before the end of this month everything would fine. He chose 30 days and planned on just paying for 3 months in a row. Is this still case or did he HAVE to of picked the 90 days? Is the legacy still available for him?

This is really the only scenario that isn't made crystal clear with their wording of it or I'm misunderstanding it.

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I think the part you're quoting only refers to past players who AREN'T playing right now, AND haven't played at all since billing started.

Your friend should fall under the I've paid for 30 cumulative days of subscription since the start of billing category because he's already had to pay one time.

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Originally Posted by SpringLeaf

Ok so a friend of mine just bought FFXIV a couple weeks ago and his 30 day trial period wont end until Beginning of July. Obviously it'll be passed the Deadline. I see a similiar FAQ but not exactly. Is he gonna be ok with a 90 day paid subscription?

I would hate for him to find out it's not gonna work. He was waiting for PS3 Version but he wants to get grandfathered in at a better price.

Any DEVS would be great to respond to this. or if anyone else has Sent an Email to SE and they replied.


THANKS!

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if his 30 days doesnt expire until july, then he didnt start in maty, thus he didnt qualify

Is it just me or does no one else have a 180 day subscription on their account?

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Originally Posted by Darte

Is it just me or does no one else have a 180 day subscription on their account?

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It was removed a while ago...and now so does the 90-days sub.

Strange, I've still got it set on my account. I wonder if it'll automatically change on the billing date or i can keep the 180 day deal.

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Originally Posted by Darte

Strange, I've still got it set on my account. I wonder if it'll automatically change on the billing date or i can keep the 180 day deal.

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Mine is set as 180 too, but because the current 180-days one didn't expire still. If you try to change it, like changing to 30 and then trying to change back to 180 the option wil not be available anymore.

I just came back to the game, and as I understood the Legacy campaign I'd be fine with a 30-day recurring sub so long as I subscribed for 3 months (went for a 30 day because I wasn't sure how much I'd enjoy the game, having only played shortly after launch).

Now, I read this, and, freaking out, bought 90 days. But, because the 90 days don't "kick in" until the end of my 30 days (Jul 10) I don't seem to have Legacy status yet. So despite the rep's post I still feel nervous about all the confusion with this -- mostly because I convinced two friends to come back with me and they read this bit of news on various sites and are all >:| at me.

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Originally Posted by Darte

Is it just me or does no one else have a 180 day subscription on their account?

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i have it also

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Originally Posted by Alhanelem

When I first read this I figured this simply meant that you had til the end of the month to take advantage of the 90 day option to fufill the campaign requirement. When I read it again, it sounds more like june 30th is the last day to qualify for the legacy campaign.

Some clarification here is vital, as it may influence my ability to persuade someone to subscribe at all.

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Comprehension, it's a good thing.

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Originally Posted by TheVedis

i have it also

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Me too. I guess now I can be one of those 7up tards lol.

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Originally Posted by squidbunny

I just came back to the game, and as I understood the Legacy campaign I'd be fine with a 30-day recurring sub so long as I subscribed for 3 months (went for a 30 day because I wasn't sure how much I'd enjoy the game, having only played shortly after launch).

Now, I read this, and, freaking out, bought 90 days. But, because the 90 days don't "kick in" until the end of my 30 days (Jul 10) I don't seem to have Legacy status yet. So despite the rep's post I still feel nervous about all the confusion with this -- mostly because I convinced two friends to come back with me and they read this bit of news on various sites and are all >:| at me.

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I'm in this exact same situation. I'm thinking though the beta won't even start til I'd say earliest september, probably October or even later... so that means even with 30 day option, we will have paid for June, July, and August, so we can still get it.

Hi Bayohne,

Thanks for clarifying things. I had a followup as a few people brought up:

* Will those of us on the 180-day Subscription (already Legacy), need to do anything when our 180-subscription is up? Will the Account System automatically switch us over to the New Maximum-day Subscription, or do we have to manually track when our 180 is up and go in and manually pick another Billing option (since it looks like the 180 is going away)?


* Also, will you be sending out an update / instructions on how you'll be handling Automatic Billing / Subscriptions when 2.0 Beta / Final 2.0 Launches? Do we just let our subscriptions automatically renew (I hope so), or do we have to manually go in and sign up again after Beta, etc.?

Thanks~

If it helps anyone.

-- I had an account I had registered before May but it has been cancelled since December.
-- I logged in today, paid for a 90 day sub.
-- Instant legacy status.

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Originally Posted by squidbunny

I just came back to the game, and as I understood the Legacy campaign I'd be fine with a 30-day recurring sub so long as I subscribed for 3 months (went for a 30 day because I wasn't sure how much I'd enjoy the game, having only played shortly after launch).

Now, I read this, and, freaking out, bought 90 days. But, because the 90 days don't "kick in" until the end of my 30 days (Jul 10) I don't seem to have Legacy status yet. So despite the rep's post I still feel nervous about all the confusion with this -- mostly because I convinced two friends to come back with me and they read this bit of news on various sites and are all >:| at me.

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I'm in almost the exact situation you are. I had activated my game last June and did the free trial in February. I wanted to come back at the beginning of this June, so I paid for 30 days on June 5th without knowing about the Legacy campaign. When I had learned about it a few days later, I thought I could just buy 90 days in July and I would have Legacy. Since they're discontinuing it, I switched my 30 days continuous to 90 days, but it won't be active until July 5th, and there's no way to immediately cancel my 30 days so I can pay for 90 days before the cut off.

Reading the new FAQ, I interpreted this section:

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Originally Posted by Bayohne

I started playing in May 2012 and I am currently in my 30-day Free Trial period. What do I need to do to qualify for the Legacy campaign?
You will need to register a 90-day subscription option to your account before June 30th, 2012 to be able to fulfill the requirements needed to qualify for the Legacy Campaign.

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as meaning the 90 days needs to be registered, not paid, before June 30th. So hopefully if you go in and change your 30 days to 90, even though the "kick in" date is after the cut off, it will still work? Or is the section that covers our situation this one?:

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Originally Posted by Bayohne

I've paid for 30 cumulative days of subscription since the start of billing, what do I need to do to qualify for the Legacy campaign?
You will need to pay a further 60 days of subscription before the start of the version 2.0 beta test to be able to fulfill the requirements needed to qualify for the Legacy Campaign.

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Could a rep confirm? I would really like a definitive, "If you are currently in the middle of a purchased 30 days, you will have enough time to purchase two more 30 day cycles to qualify for Legacy."