Yea the CS sucks phone wise. But Thier flash based chat sessions work wonders. But yea once a few thousand odd pissed off people start calling in on monday at the same time they will have to take notice. If not then see a few calls to some attorneys will happen. We really need to do something to get Thier attention. This problem is NOT fixed and that people CAN'T even log into POL to even do the steps they posted to resolve it.