UCS-5024 Not Resolved

[Kresaera]

Just posting to add into the amount of people still experiencing these problems.

[Catnipthief]

So from what I read about someone contacting a GM is that we will have to call them for THEM to fix THEIR screw up?


Yeah... SO. NOT. HAPPENING.

They need to autofix this crap.

[Ohji_Lunartail]

Yea the CS sucks phone wise. But Thier flash based chat sessions work wonders. But yea once a few thousand odd pissed off people start calling in on monday at the same time they will have to take notice. If not then see a few calls to some attorneys will happen. We really need to do something to get Thier attention. This problem is NOT fixed and that people CAN'T even log into POL to even do the steps they posted to resolve it.

[Catnipthief]

Yea the CS sucks phone wise. But Thier flash based chat sessions work wonders. But yea once a few thousand odd pissed off people start calling in on monday at the same time they will have to take notice. If not then see a few calls to some attorneys will happen. We really need to do something to get Thier attention. This problem is NOT fixed and that people CAN'T even log into POL to even do the steps they posted to resolve it.

The only thing i'm worried about is I don't know where the paper with my original key code is for the game and 50% of the time they ask you for that, which means i'll have to go digging around for a few hours just to find it (I started playing on the xbox... and I sold my xbox and games minus xi of course)

I'd rather do it through the chat since they are a little bit more cordial and nice (not to mention faster >.> last time I had to call SE it took me a whooping 6 hours on the phone ON HOLD :O)

[Ohji_Lunartail]

The only thing i'm worried about is I don't know where the paper with my original key code is for the game and 50% of the time they ask you for that, which means i'll have to go digging around for a few hours just to find it (I started playing on the xbox... and I sold my xbox and games minus xi of course)

I'd rather do it through the chat since they are a little bit more cordial and nice (not to mention fast

er >.> last time I had to call SE it took me a whooping 6 hours on the phone ON HOLD :O)

Yea lol I used a cell phone so dropcallja... But I keep my codes in the game case. Plus they are printed in the booklet as well.





Could go for some sushi ATM tho...

[Catnipthief]

Yea lol I used a cell phone so dropcallja... But I keep my codes in the game case. Plus they are printed in the booklet as well.





Could go for some sushi ATM tho...

The book is somewhere here but I honestly shouldn't have to go looking for it due to them screwing up, i'm a paying customer, I have kept up to date on all my payments and have never got in trouble with them so why should I now be punished?

There should be a way to autofix this, or at least figure out why we are getting the error code so we can just reactivate ourselves (since we kinda ... should be able to anyway :O)

The fact that they may be forcing us to call is an ultimate slap to the face to us in which it is basically saying "sorry guys, we don't know how to run our system even though we own it"

[Ohji_Lunartail]

The book is somewhere here but I honestly shouldn't have to go looking for it due to them screwing up, i'm a paying customer, I have kept up to date on all my payments and have never got in trouble with them so why should I now be punished?

There should be a way to autofix this, or at least figure out why we are getting the error code so we can just reactivate ourselves (since we kinda ... should be able to anyway :O)

The fact that they may be forcing us to call is an ultimate slap to the face to us in which it is basically saying "sorry guys, we don't know how to run our system even though we own it"

No ones being punished as much as it seems, just some glitch they over looked Several ways. It will be resolved but we should get something out of this for all this frustration. Like a lvl90 empy. Wep or sumthing not just a refund of the money spent to reactivate the shit.

[zanosuz]

Well it's 6:40 am in Japan right now, so maybe we'll here something soon......*doesn't hold his breath*

[Darton]

Just adding my name to the growing list of it being unresolved. My Alt Character worked fine and was charged (just started him 3 weeks ago) but my main is still UCS-5204, might try to reinstall Playonline on a computer I don't use see if that works, will let you know if it does

[Catnipthief]

Hmm, maybe tonight i'll just try to use my laptop... out of curiousity... might need to be updated BUT if it allows me on... I don't care... at least I can update my info.