Regarding Destrier Beret Redemption Issues

[Lucid]

If nothing else it would be nice to have a bit more feedback from Squenix about how they're getting along with a fix. Even if there isn't an ETA it'd be nice from a paying customer point of view to know that they're actually working on a fix.

[buritoslicer]

If nothing else it would be nice to have a bit more feedback from Squenix about how they're getting along with a fix. Even if there isn't an ETA it'd be nice from a paying customer point of view to know that they're actually working on a fix.

It's already embarrassing that they announced a fix that didn't work.

[angryempath]

Yeah, I still can't retrieve it on my character either. Is the "investigation" over?
This definitely wasn't fixed on the 26th, maybe you should start issuing refunds, I've been waiting a month.

[Lucid]

It's already embarrassing that they announced a fix that didn't work.

Well I think the patch did fix it, just not for people who already entered the codes. My friend entered his code yesterday and it worked fine. Not sure how half the problem can be fixed whilst half of it isn't, though. Seems kinda like our codes are stuck in a pipeline or something. :/

Wouldn't it be possible to just send the hats out manually to people who ask on here until the problem is sorted out? Or to revoke the codes already entered and issue new ones?

I'm currently trying not to level up too much 'cos I'd like to use that on my current job class before getting to level 30. Don't really want to start levelling other jobs yet... Sort of boring killing low level monsters for no EXP for the extremely slim chance that they might drop a treasure chest that doesn't contain a useless temporary item.

[Vik_Justice]

How about we just get new codes? I don't see why that wouldn't work.

[AndiiC]

Exactly. Problem would be solved that way.

[Goegtoe]

Been waiting a while as well. Hoping for a solution soon.

[Tsuda]

I've been waiting since July 8th, still no hat, still crap support on the issue, and that leave me with SE doesn't really care about the issue. If they had their fix would have worked. So the game time I have is set to renew by Tuesday next week, I will not pay a company anymore then I have for poor support.

I left this game the first time cause it was slow progression, now I leave due to false advertising and poor support.

[Lucid]

Do Squenix staff ever actually check these forums? It really would be nice to be acknowledged at the very least...

Even if it's not to announce a fix, just being here to listen to customers and answer some questions could mean the difference between customers gained and customers deciding not to renew their subscriptions.

C'mon, Squenix.

[Zersch]

Still no fix? This is enraging. I bought the game with the promise of an item that was going to make the leveling/skilling up less of a time sink, and what I find is a complete stonewall of silence on the issue? As someone else said, why don't you just give us new codes? There's no reason this should be taking so long. We should be able to post the code that didn't work for us here and get a new code that will work in response. This is pretty bad customer service. How many people do you honestly think will renew once their free month runs out after this?

Upon noticing that the Destrier Beret is RARE-EX, why don't they just reset all codes that have already been redeemed? Sure someone who already has their Beret could apply their code to a second character, but... is that really such a big deal if it gets the rest of us our one single Beret?