Regarding Destrier Beret Redemption Issues

[Lucid]

Is it official that any codes claimed after the fix announcement have worked?

A friend of mine entered his code after the fix and got his beret straight away.

[AndiiC]

My gf was able to claim hers the day after the patch and got hers, I entered mine before the path and I was unable to claim it in game, and am still unable to claim it in game.

[Alamalexia]

Would be nice to get an update. Been over a month without the beret.

[Aller]

Still no hat! What gives SE?

[Senders]

I repurchased this game for this item, and its been a month and still nothing.

Kelzitu:Fenrir is the character I added it too. Everything has been registered according to the site, but I check every day at the Windhurst Festive Moogle and nothing at all. I've noticed some threads a Moderator posts:

Qeepel's Avatar

Join Date
Mar 2011
Posts
263

Greetings!

Thank you for making this report regarding your being unable to receive your Destrier Beret! We have added your character to the investigation list for you. This is a known issue and it is already being reviewed, please review this thread for more information!

Thank you for your report and apologies for any inconvenience!

-SQUARE ENIX MODERATOR

- I was wondering if they go through these threads for the people having issues. This whole ordeal is ridiculous and horrible PR. I Hope you can sort out this before we all pass level 30.

[buritoslicer]

I repurchased this game for this item, and its been a month and still nothing.

Kelzitu:Fenrir is the character I added it too. Everything has been registered according to the site, but I check every day at the Windhurst Festive Moogle and nothing at all. I've noticed some threads a Moderator posts:

Qeepel's Avatar

Join Date
Mar 2011
Posts
263

Greetings!

Thank you for making this report regarding your being unable to receive your Destrier Beret! We have added your character to the investigation list for you. This is a known issue and it is already being reviewed, please review this thread for more information!

Thank you for your report and apologies for any inconvenience!

-SQUARE ENIX MODERATOR

- I was wondering if they go through these threads for the people having issues. This whole ordeal is ridiculous and horrible PR. I Hope you can sort out this before we all pass level 30.

I'll be level 99 before they fix this...

[Vik_Justice]

You guys. SE. Seriously. We've all been patient. I've had the game for over a month now and still no beret. I'm not even going to have any level 30 jobs by the time it's fixed at this rate. Can we at least get an update on what's going on? Because right now it just feels like you guys don't care.

[Saralisa]

I've been unable to get the beret, It's been a month, and so far, I'm on my second genkai quest and I have four classes past 30 now...

Some of my old friends were using the hat and bragging about how much help it was in lower levels and how it can really help.

Only about 2 of my weapon skills aren't past the level 30 cap, so that weapon skill bonus won't work for me much until I do katanas and throwing... (unless it works on magic, definately need that!)

[Zersch]

I seriously can't believe the lack of resolution to this issue. This is one of the worst cases of ignoring the customer that I've ever seen. I wanted the hat that I was promised I would get upon buying the game. Thanks for completely killing the magic of returning to the game with a nice little item to make the doldrums of the low level game faster. This is unacceptable. Not even a single post from anyone "in the know" for how long now? I'm seriously dumbfounded by the stonewall of information.

Have I mentioned I'm flabbergasted by this? The hat is never coming to us - what they're telling us by not saying anything is "lay down another 20 dollars and you can get the hat we promised you the first time."

I do realize it's kind of petty for me to say this "ruined" the game for me - it's more the lack of updates/information despite the constant reminder that this problem PERSISTS that has turned me off.

[Gires]

Have I mentioned I'm flabbergasted by this? The hat is never coming to us - what they're telling us by not saying anything is "lay down another 20 dollars and you can get the hat we promised you the first time."

Actually, even paying for the game again to get a second code will not work, as you can't attach a second Destrier Beret to the same character, as far as I know.