Regarding Destrier Beret Redemption Issues

[Eital]

I'm using Bastok, myself. Maybe we have to go to San d'Oria.

[Vik_Justice]

I'm using Bastok, myself. Maybe we have to go to San d'Oria.

Haha, I wish. I've been trying in San d' Oria for about a month now. This is freaking ridiculous.

[Valle79]

To be totally clear, you guys are doing it like this, right?

0) Turn off NoScript if you are using Firefox.
1) Log in to Account Services
2) Select Service below the "Services and Options" header on the left.
3) Select FFXI.
4) Select "Add a service account"
5) Enter your code
6) Pick the account and character
7) Visit the Festive Moogle in game to claim your reward.
* Port Bastok (J-13)
* Port Sandy (J-10)
* Windy Walls (C-14)

There are several steps there that are easy to miss (like not turning off NoScript, expecting the beret to be in your D-box, and not being able to figure out that "Add a service account" actually means "Redeem my reward code.")

Have you all done this?

Of course. Mooglestolemyberet! Reviewing reward codes show the code as entered and used on the correct character, trying to input it again tells me the code has been using, but the moogle says he's got nothing. Bastard. Again, wish they'd never "fixed" this.

[Sparkfire]

I called square enix and they confirmed that I have correctly applied the Beret code to my main character (only have one) and still nothing. EXTREMELY DISAPPOINTING SE!!

[Kittypurry]

Server: Slyph
Player: Kittypurry

My friend was able to get her hat right after the patch where as I am still waiting. She entered her code before the patch like I did which was about...2 weeks ago. I entered my code about a day before her. So I'm still waiting.

[Lucid]

I've got the same problem. Registered the code for the item before the patch (23rd July) but the Festive Moogle is still telling me that he has nothing for me.

Character: LucidBlaze
Server: Odin
Country: Windurst
Moogle: Windurst Walls

It's not a game-ruining experience or anything, but it's an item that was promised to me upon purchase of the game. As a low-level adventurer the buffs would be quite handy. :/


By posting here, will Squenix look into my character or do I need to make a report thread as well?

[buritoslicer]

UPDATE: 7/30/12

I called support today after the announcement the problem has been fixed and asked the operator about it, he told me there still isn't an ETA and that the problem is still an active one. Right now it's an issue of the customer's patience, whether we are willing to make a big deal about a small pivotal item.

[AndiiC]

Uh for paying it yea I am going make a big deal. Starting completely fresh in this game is not an easy task and many of us returned to the game with completely blank slates expecting to have some help out. SE needs to compensate us for the money we payed.

[buritoslicer]

Uh for paying it yea I am going make a big deal. Starting completely fresh in this game is not an easy task and many of us returned to the game with completely blank slates expecting to have some help out. SE needs to compensate us for the money we payed.

I started out fresh with you a few weeks ago, while juggling my time with work and FFXIV (my primary game), I've managed to level to the point where the Beret isn't useful for me. Of course I would have loved to have the item while leveling, but ideally that wasn't possible due to SE having issues with this.

[Gires]

I started out fresh with you a few weeks ago, while juggling my time with work and FFXIV (my primary game), I've managed to level to the point where the Beret isn't useful for me. Of course I would have loved to have the item while leveling, but ideally that wasn't possible due to SE having issues with this.

But some people plan on taking a lot (if not all) jobs past level 30. I've taken 2 jobs past the use of the Beret so far since starting a week and a half ago, and I plan on leveling many more.