1 month since a Community Manager has posted anything

The last post on the English forum from a community manager was 1 month ago. I thought they were supposed to do something around here, like passing on feedback etc. to people who can do something, but it doesn't seem like it?

Last time this happened to a square game it immediately collapsed in on itself.


lmao.

The managers are scared to speak with us "karens"

I thought Titanman was our community manager. xD

afaik its the same person whos the community manager for xi, so maybe hes just busy with the anniversary this month

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Originally Posted by Lihtleita

afaik its the same person whos the community manager for xi, so maybe hes just busy with the anniversary this month

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Time to make a XI account and post in their forums about community interaction.

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Originally Posted by Nethereal

Time to make a XI account and post in their forums about community interaction.

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GL, it's even more convoluted than making a xiv account. By a gross order of magnitude.

The community managers are more active on other social media channels like Twitter.



Cheers

I mean I wouldn't want to moderate the forums, this is a hellhole. I can totally see them avoiding this place.

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Originally Posted by Atreides

I mean I wouldn't want to moderate the forums, this is a hellhole. I can totally see them avoiding this place.

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This forum here is harmless. ;) I am a moderator in another forums. We have a section for political discussions an the current happenings in east europe generate much moderation efforts. ;)




Cheers

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Originally Posted by Larirawiel

This forum here is harmless. ;) I am a moderator in another forums. We have a section for political discussions an the current happenings in east europe generate much moderation efforts. ;)




Cheers

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I mean politics is another thing entirely. It will always end in disaster the second someone disagrees with you.

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Originally Posted by Larirawiel

The community managers are more active on other social media channels like Twitter.

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People say this a lot but I don't really see it as true. I follow FF14 on twitter and, sure, they do actually post stuff there but it's mostly your expected PR stuff and links to new lodestone posts but they don't really interact or engage with anyone there any more than they do here. So I suppose if you want to just take "Post Count" as a measure of activity then I guess they are more active there but they still don't really seem to do much. Heck, most of their Twitter output could easily be handled by an autoposting bot as opposed to an actual person.

I think SE wants to save money and Community Managers are CM for multiple games at a time, hence why they can't be very active - they have to please multiple crowds.

Oh snap! I suppose we can substract 1 from their 10 posts/year quota. :rolleyes:

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Originally Posted by StriderShinryu

People say this a lot but I don't really see it as true. I follow FF14 on twitter and, sure, they do actually post stuff there but it's mostly your expected PR stuff and links to new lodestone posts but they don't really interact or engage with anyone there any more than they do here. So I suppose if you want to just take "Post Count" as a measure of activity then I guess they are more active there but they still don't really seem to do much. Heck, most of their Twitter output could easily be handled by an autoposting bot as opposed to an actual person.

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The only time I ever see them interact with anyone on that account, it's either with another verified company or a verified content creator. And when they do say something, it's almost always a meme.

Also if SE's social media account is anything like Amazon's (because I have worked for Amazon's social media account on Twitter before). Their posts would have to be verified by a superior operator before they can be submitted and the ones behind the screen are almost certainly not GMs capable of handling actual GM issues. Hence why they often only post PR and memes. Private Messages involving things like harassment that the account receives are forwarded to an entirely different department that addresses them that specializes in addressing them. They usually have bots but it's less for posting and more for moderating the operator on media account.

One of the rules we had on Amazon page is that if someone made a comment like "Are you guys made to pee in bottles?", those are the comments we were tasked with to reply with "No". We also had to address any comments that says anything bad about Bezos. But one thing we almost certainty do not do is collect actual feedback there. As that was not our job. We're hired just to basically say "Thank you for choosing Amazon" and comment on a pet pic or a baby picture now and then that was occasionally posted. Negative comments were either often ignored, deleted, made hidden. or reported to Twitter directly if it was that extreme.

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Originally Posted by Soge01

I thought Titanman was our community manager. xD

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/thread
/10char

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Originally Posted by Henji

The last post on the English forum from a community manager was 1 month ago. I thought they were supposed to do something around here, like passing on feedback etc. to people who can do something, but it doesn't seem like it?

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what feedback? the topics about recent events got buried badly by the necromancers they refuse to stop. Its almost like the bots from the game spill over into the forum! xD

You've all been spoiled by Blue posts on the WoW forums. Or saved from them. It's kinda hard to tell at times.

Let me ask this, if the community manager DID talk to you would it suddenly fix the game? At this point I would have admitted defeat and give up providing feedback to people who at best pick and choose what they believe is an issue and at worst don't even bother and just relay to the devs what THEY think is an issue. The only way to talk to the devs is through the JP channels and even then the JP community thinks they pay attention to the west more than the JP community. That makes me think SE is pulling a "We understand, we are listening" on us. Oh well, at least the music is pretty sweet.

Title feels like a song... lol:
It's been one month since you talked to me
Checked in on me and said. "I'm listening"

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I can see a lot of negatives to talking to people too much, and that might be why, but yet still it would be nice to feel a bit more interactions somehow.

By negatives I mean the sort of lose lose, hostage situations.

• They say they got the feedback, now everyone is wondering why they haven't done what the thread said (to which they never agreed).
  
• They give a nice detailed response to why they disagree or think for the greater whole it's not a good move, to which everyone roasts them for.
  
• They give a not well detailed response, roast.
  
• They respond to most threads but not yours, roast.
  
• They said they'll do something but for some reason they haven't been able to yet, jail.
  
• They give a reason why there is a delay, more jail.
  
• They actually agree and will try to implement a feature, idea, request, etc- and it isn't done exactly like the person wanted. The biggest gaol.

A lot of roasting and jail lol, and probably all of it feels a bit stressful (classic customer service vibes).

___



Alternatively instead they just work on compiling feedback, making community events, etc. Probably for a lot of employees this situation is nicer. Still would be nice to have more interactions. But I'm not sure how you could ensure it was going to be a net positive for everyone.


Perhaps if we all wear subligars we can coax the old forum user out. Line the path with posts that need urgently translated for us. lol.
Reinheart do you need to see me in my underwear, is this how this works? ;)

https://www.twitch.tv/finalfantasyxiv

They play the game at the moment. :) So they are active. :)


Cheers

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Originally Posted by Shougun

Alternatively instead they just work on compiling feedback, making community events, etc. Probably for a lot of employees this situation is nicer. Still would be nice to have more interactions. But I'm not sure how you could ensure it was going to be a net positive for everyone.

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While I don't think you're wrong about how players will likely take any kind of response at all (heck, look at the forum regulars who still routinely dig up things YoshiP said 7 years ago as "proof" of how he's just a blatant, intentional liar) I do think there's a middle ground that can and should be achieved.

I don't really expect the community team to actually, directly speak as if they are the developers. I do, however, expect them to actually engage with the player base in a meaningful way more than once every 6+ months. They should, for instance, be able to clearly state exactly what information is being put forward to the developers, as well as in what format it's being put to them. They should be seeking clarification if any of the information they've gathered is either incorrect or lacking in detail/context. They should be able to gather any feedback or pushback on decisions the developers make and be sure to take that to the developers to get some sort of response. They should also be much, much more proactive in actually making sure messages from the developers get to the players in a timely (and official) manner so that non-Japanese players aren't left trying to piece together information that was released only in Japanese and then subsequently translated by fans because no one official is bothering to do it. As much as I respect and appreciate the fans who do fan translations, there is no excuse for them having to do it when it should really fall into the job description of those literally employed to engage with the non-Japanese audience.

So, yeah, the community engagement team are not developers and they shouldn't be speaking as if they were, but there's plenty they can do as community-developer liaisons and middle men that they clearly aren't doing.

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Originally Posted by Henji

The last post on the English forum from a community manager was 1 month ago. I thought they were supposed to do something around here, like passing on feedback etc. to people who can do something, but it doesn't seem like it?

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I see them still routinely deleting posts but they hardly post anything themselves lol.

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Originally Posted by EagleDynamics

I see them still routinely deleting posts but they hardly post anything themselves lol.

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Well when a majority of the posts are ppl insulting the devs or more recently making excuses to not follow the ToS is there actually a need to post anything? A response from them is more likely to just make the problem worse.

Remember when they randomly deleted the Male Viera megathread out of nowhere prior to their reveal at fanfest? Man was that a wild time.

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Originally Posted by RitsukoSonoda

Well when a majority of the posts are ppl insulting the devs or more recently making excuses to not follow the ToS is there actually a need to post anything? A response from them is more likely to just make the problem worse.

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theyre moderators. they can control what gets posted and what doesnt. they can absolutely make a post saying to "stop insulting devs" if they wanted to and they can even add new rules restricting whats said on these forums. they just need to put in the effort into doing so lol.

Community Manager and Forum Moderator are two different positions. Better not to confuse one with the other.

Lack of a post from a Community Manager doesn't mean they aren't reading and passing on feedback. There's also a lot more to their job than just collecting feedback.

Imagine all the "give me attention, senpai" posts that would appear if the Community Managers were posting in here regularly.

The problem with a lot of feedback from this forum is that it offers hundreds of different solutions to the same problem, and if the devs ever actually chose one and used it then there would be thousands of complaints from people whose solutions they didn't use. The only thing that seems to have any kind of real unity is the recent SAM changes.

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Originally Posted by EagleDynamics

theyre moderators. they can control what gets posted and what doesnt. they can absolutely make a post saying to "stop insulting devs" if they wanted to and they can even add new rules restricting whats said on these forums. they just need to put in the effort into doing so lol.

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I don't think you understand how to moderate. Bless the stars then that you're a random nobody. Your post reeks of power trip potential.

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Originally Posted by SieyaM

The problem with a lot of feedback from this forum is that it offers hundreds of different solutions to the same problem, and if the devs ever actually chose one and used it then there would be thousands of complaints from people whose solutions they didn't use. The only thing that seems to have any kind of real unity is the recent SAM changes.

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Aside from being hilariously wrong, that's not the point of this thread.

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Originally Posted by BrokentoothMarch

I don't think you understand how to moderate. Bless the stars then that you're a random nobody. Your post reeks of power trip potential.



Aside from being hilariously wrong, that's not the point of this thread.

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hmm this reeks of bait. to bite or not to bite. that is the question.

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Originally Posted by Jojoya

Lack of a post from a Community Manager doesn't mean they aren't reading and passing on feedback. There's also a lot more to their job than just collecting feedback.

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Sure, but they should really listen to some of that feedback also, like the feedback that CMs aren't involved with the community enough.

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Originally Posted by BrokentoothMarch

I don't think you understand how to moderate. Bless the stars then that you're a random nobody. Your post reeks of power trip potential.



Aside from being hilariously wrong, that's not the point of this thread.

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Alright then, was it the one solution for healer design that this forum has agreed upon that will satisfy everyone?

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Originally Posted by kpxmanifesto

Sure, but they should really listen to some of that feedback also, like the feedback that CMs aren't involved with the community enough.

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looking at what people say on these forums about square listening to feedback i wouldnt count on it.

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Originally Posted by RicaRuin

I think SE wants to save money and Community Managers are CM for multiple games at a time, hence why they can't be very active - they have to please multiple crowds.

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Is that true? With FFXIV as big as it is, can't they afford a dedicated CM for FFXIV?

Also is Foxclon CM for another game? I met him at fanfest and he was cool and also signed my FFXIV book (and we were able to communicate even though he was still learning English, but that was better than my nonexistent Japanese. Now he self-translates on producer letters.)

The point about them having responsibilities besides posting on these forums is probably correct though.

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Originally Posted by Avenger

Is that true? With FFXIV as big as it is, can't they afford a dedicated CM for FFXIV?

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I think they don't want fudge it up and lose they re job if they misinformed the player base. Japanease company can be very rough with there policies on there employees. However, they should more events with community and try keep up to date with certain subjects they can say without no problems.

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Originally Posted by Zarkovitch

I think they don't want fudge it up and lose they re job if they misinformed the player base. Japanease company can be very rough with there policies on there employees. However, they should more events with community and try keep up to date with certain subjects they can say without no problems.

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Even still, they could at least say things like "we'll pitch the idea to the devs and see what they say" or keep us updated with something like "we haven't heard anything back yet from the devs regarding the feedback." The near-total silence is just silly at this point.

They just posted in the LGBTQ thread to shut it down. Something about people bickering over non-game related matters.

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Originally Posted by Ath192

They just posted in the LGBTQ thread to shut it down. Something about people bickering over non-game related matters.

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Yes!
Our, Glittering Glorius Godspeakers, have shown themselves to us!
Cower!
Fear!
Flee! Run! Run! Run!

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Originally Posted by Ath192

They just posted in the LGBTQ thread to shut it down. Something about people bickering over non-game related matters.

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I mean it kind of went off-topic at some points and it should have been closed way sooner than that.

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Originally Posted by Veranolth

I mean it kind of went off-topic at some points and it should have been closed way sooner than that.

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True... but you have to admit, it was funny at times, lol.