what takes so long

Why does a hot fix that takes 10 seconds to download and another 10 seconds to install take an hour on SE's end?

Maybe the reboot of the servers , if they need to patch the servers too.. who knows.

So much fail in so few posts...exempting wolfsspirit.

just so you know, restarting a server cluster isn't like restarting your pc

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Originally Posted by syntaxlies

well i was just curious, but now that you mention entitlement, i guess you could say we are entitled to be able to play and not watch a maintenance screen since, oh , you know, since we payed...

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Welcome to every MMO ever.

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Originally Posted by Amherst

Welcome to every MMO ever.

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inb4GuildWars2

NOoooooooooooooooooooooo 1 hour without FFXIV!!! I'm going to die!
(Raise) (Can I have it?)

was hoping maybe someone who knows something about these things could give some input, guess not.

I'm a living being! Therefore I'm entitled to being awake 24/7! This "8 hours of sleep a night" stuff is bulls***!

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Originally Posted by syntaxlies

Why does a hot fix that takes 10 seconds to download and another 10 seconds to install take an hour on SE's end?

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Really man?

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Originally Posted by Xquiel

NOoooooooooooooooooooooo 1 hour without FFXIV!!! I'm going to die!
(Raise) (Can I have it?)

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You aren't entitled to a raise for another 3hrs.

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Originally Posted by Denmo

I'm a living being! Therefore I'm entitled to being awake 24/7! This "8 hours of sleep a night" stuff is bulls***!

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OMG I know! Not to mention eating! Speaking of eating it feels good to feed a troll every now and again.

Honestly the OP was just asking a question. Do you guys really need to attack someone just because they didn't already know the answer ?

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Originally Posted by Delsus

You aren't entitled to a raise for another 3hrs.

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its funny how people cant resist posting in a thread like this,lol.

they don't know the answer so they just rage

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Originally Posted by syntaxlies

well i was just curious, but now that you mention entitlement, i guess you could say we are entitled to be able to play and not watch a maintenance screen since, oh , you know, since we payed...

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You're right, they should never take the game down for maintenance ever. No patches, no updates, no hotfixes, nothing. We payed and we are entitled to every single hour, minute and second!

I think what adds to the rage is Diablo 3 US servers just went into Emergency Maintenance also lol.

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Originally Posted by Zetsumei_Tsunarashi

Honestly the OP was just asking a question. Do you guys really need to attack someone just because they didn't already know the answer ?

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Originally Posted by syntaxlies

its funny how people cant resist posting in a thread like this,lol.

they don't know the answer so they just rage

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I would think the answer was pretty obvious. It takes an hour to reboot servers and make sure everything's running properly.

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Originally Posted by Denmo

I would think the answer was pretty obvious. It takes an hour to reboot servers and make sure everything's running properly.

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maybe it really only takes 30 mins and they round up to an hour to be safe

I detect trollbait.

Oh look another QQ thread. I am SO surprised! /sarcasm . All MMOs out there have maintenance for hrs usually. This maintenance is only an hr. Relax!

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Originally Posted by DeadlySwordz

Oh look another QQ thread. I am SO surprised! /sarcasm . All MMOs out there have maintenance for hrs usually. This maintenance is only an hr. Relax!

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it would only be a QQ thread if i was complaining, which im not. was just asking why it takes 1 hour

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Originally Posted by syntaxlies

well i was just curious, but now that you mention entitlement, i guess you could say we are entitled to be able to play and not watch a maintenance screen since, oh , you know, since we payed...

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Eh?
You know you payed for the maintenance, too? Whether you want them or not, they are in the price included.

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Originally Posted by syntaxlies

maybe it really only takes 30 mins and they round up to an hour to be safe

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I've worked in a custom frame shop. When we took orders, we told the people that it takes 2 weeks to finish their order. This is because supplies need time to ship and there are other orders we've already taken that are in line waiting as well.

In reality, it took maybe 5-7 days for their supplies to ship. Once we had everything in the shop, we could finish their order right then and there in about 15-30 minutes. So why didn't we tell them 7 days instead?

Several reasons: We wanted to not be rushed all the time. We wanted to have enough time to finish other orders in case we got behind (and we did a lot). We wanted the customer to be surprised when their order took less time than we told them it would take, rather than disappointed that it took longer than expected.

It's human psychology. Better to have low expectations on things, than to have high expectations and be disappointed all the time.

TLDR: By rounding up the time to an hour or several hours on maintenance, SE is covering their own asses from gamer rage in the event that something goes wrong.

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ill make a pointless thread and see how many stupid post show up in it

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http://static.tumblr.com/subis5z/zuB...fc8c2dd9c5.png

You got me, good sir.

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Originally Posted by syntaxlies

Why does a hot fix that takes 10 seconds to download and another 10 seconds to install take an hour on SE's end?

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Despite the personal enjoyment you derive from it, trolling does not really endear you to a community. One as small as this especially remembers.

I'll address the elephant in the room:

paid*

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Originally Posted by Denmo

I've worked in a custom frame shop. When we took orders, we told the people that it takes 2 weeks to finish their order. This is because supplies need time to ship and there are other orders we've already taken that are in line waiting as well.

In reality, it took maybe 5-7 days for their supplies to ship. Once we had everything in the shop, we could finish their order right then and there in about 15-30 minutes. So why didn't we tell them 7 days instead?

Several reasons: We wanted to not be rushed all the time. We wanted to have enough time to finish other orders in case we got behind (and we did a lot). We wanted the customer to be surprised when their order took less time than we told them it would take, rather than disappointed that it took longer than expected.

It's human psychology. Better to have low expectations on things, than to have high expectations and be disappointed all the time.

TLDR: By rounding up the time to an hour or several hours on maintenance, SE is covering their own asses from gamer rage in the event that something goes wrong.

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Careful man, common sense doesn't enter into many peoples mind when they have to have something now! o.o

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Originally Posted by Jokerz

I detect trollbait.

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Yeah, we know. We're all just bored and waiting for maintenance to end too. Either for this or D3.

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Originally Posted by syntaxlies

ill make a pointless thread and see how many stupid post show up in it:)

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Fun times....

Anyway. We can play.

I dont get why it cant be done live, downloaded in background or something, like WoW can do and GW2 XD.

Unless of course it does need a reboot, maybe they have to restart the whole server software just to reload patch fixes..

they need to feed the hamsters and let them take a nap dude. those wheels don't spin on their own.

You also have to take into account the inevitable employee who trips over the power cord to the server...

servers all setup and have multiple nodes connected to them take along time to shutdown and reboot. were talking maybe 10mins for each then they have to let the server fully boot before it goes online.

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Originally Posted by viion

I dont get why it cant be done live, downloaded in background or something, like WoW can do and GW2 XD.

Unless of course it does need a reboot, maybe they have to restart the whole server software just to reload patch fixes..

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Maybe in 2.0, but we're still running on the bad servers.

I think the only valid complaint about maintenance is that it is always in GMT prime time is so annoying. FFXI was always the same. Oh home from school/work/college ill enjoy the game for a couple of hours. No wait MAINT!

Spread the timescales around so each playing timzone gets hit equally.

It not as simpel as offer the download.

They patch the servers. WHich means aspects patched and changed have to be inputed into the databases runnign world mechanics, player, mechanics, economy mechinics. Watchign for errors at that point, a quick test of changes, distribution of patch, then reboot of servers. An hour isn't that much time in reality to the changes.

Typically databases are slow to insert, change lines, and run the rebuild process.

Other first-world problems:

We're also out of coffee.

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Originally Posted by syntaxlies

Why does a hot fix that takes 10 seconds to download and another 10 seconds to install take an hour on SE's end?

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Maybe due to testing to make sure everything still works after the patch. Maybe the deployment includes a bunch of other code that's seemingly unrelated. Or maybe they have to deploy the whole back end every time they make a change. There's really no telling without some inside knowledge of SE's deployment process. (And yes, I have knowledge of these things, I test software for a living and am often involved in the deployment process at work.)

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Originally Posted by WinnipegJet

Despite the personal enjoyment you derive from it, trolling does not really endear you to a community. One as small as this especially remembers.

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all i did was ask a question. I would like to have a better understanding of what takes place on SE's end. The trolls are the people leaving the the stupid comments.

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Originally Posted by Denmo

Maybe in 2.0, but we're still running on the bad servers.

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its my understanding that 1.0 is now running on the 2.0 servers.

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Originally Posted by syntaxlies

its my understanding that 1.0 is now running on the 2.0 servers.

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New hardware, still the same crappy server structure.