I ordered pizza, paid over $15 as the limit said applied ENDWALKER manually by typing it out, flashed green said applied. Got to the reciept in email no promo code 0.00 on reciept.
Go to customer service grubhub chat was told they can do nothing except cancel the order and try again (but it'd take 5 days to refund on card so if you don't have more money you're SoL). I said just keep the food then and I'll try again. They gave me a link to click to apply it. Refunded me 5 dollars.
I order Dunkin's, grab a matcha and coffee and donuts $15+, order, it shows very clearly across the top of the site that the code was applied at check out. Get to reciept, no promo 0.00.
Customer Service After The Dunkin Order:
Quote:
Chat started
TP - A joined the chat
TP - A
Hello! Thank you for contacting Customer Care! My name is Ari and I will be happy to assist you. Please give a moment to look into your request.
Me- I am sick of this. I play FFXIV, I ordered Marco's used the code ENDWALKER on my order, it said applied but did not show on receipt.
I was told RUDELY that there was nothing you can do but cancel and try again.
I ordered Dunkin's clicked the link it literally said in green above on check out that it was applied.
Still no promo code on my receipt.
The only reason I am even ordering food on your service is for the emote from that code, and yet you have failed both times to apply it.
I am not going to order again, I want you to fix it and apply it manually for me to Squareenix
TP - A
I'm sorry for the trouble, unfortunately we are not able to apply that code manually.
Me- So then I just wasted what amounted to 60 dollars with both orders for nothing?
The food wasn't what I wanted it was the damn code
TP - A
I understand this wasn't the experience you expected and I deeply apologize for the inconvenience. We will work to improve the service.
Me- I want a refund
I didn't even want to order food
I literally only did this for the code
TP - A
Unfortunately we are not able to cancel since restaurant is already preparing your order.
Me- You don't get it
No one would use this crappy service or would have if not for being bribed by the game they play
I only literally am using this for that code
So you've wasted my time, money, and patience
TP - A
Alright! Thank you for chatting! Please be sure to rate this chat once this interaction has ended within the chatbox. Have a wonderful rest of the day!
TP - A. left the chat
Type a message here...
GRUBHUB BE DAMNED!
Printable View
-
12-11-2021, 10:34 AMNekaru_InfitimaGRUBHUB BE DAMNED!
-
12-11-2021, 10:37 AMGreyhawk
Item Code Delivery Period
Eat Pizza emote item codes will be sent to eligible participants starting on Friday, December 17, 2021. The code will be sent to the email address associated with the Grubhub account that participated in the campaign.
https://na.finalfantasyxiv.com/lodes...f22a3b04ce87d8 -
12-11-2021, 10:40 AMNekaru_InfitimaQuote:
Originally Posted by Greyhawk
I'M NOT TALKING ABOUT THE EMOTE CODE.
People who it worked for got 'promo code 0.00' on their receipt.
I did not on either email or physical.
Learn to read or you're as bad as grubhub.
Not in a good mood right now having just wasted $60 I didn't want to waste. -
12-11-2021, 10:44 AMGreyhawk
... And here is where I part ways with you before I get banned for replying to me in the fashion you did.
Good luck. -
12-11-2021, 10:57 AMRalseitaleQuote:
The Dunkin Order:
Not addin upQuote:
just wasted $60
-
12-11-2021, 11:03 AMNekaru_InfitimaYou had to order $15+ before fees/taxes/tips/delivery to get the emote. Once those others are added on here, it gets expensive. Then you have to do the math and get the numbers exact or order things slightly under or over. Point being the two orders came out to about $30 both. You want to see the dang receipt?Quote:
Originally Posted by Ralseitale
THIS IS NOT THE POINT. -
12-11-2021, 11:17 AMAvidria
I feel bad for the customer service dude. This promo is a mess and they're the ones getting the heat for it. Yikes.
-
12-11-2021, 11:17 AMNekaru_Infitima
Either way, I have learned that apparently the codes for emotes (not delivery) are limited.
In the end I finally got refunded, but apparently the emotes are limited. OR at least for my Grubhub they are.Quote:
TP - E
One moment, please.
Is there anything else I can do for you?
Just the manager
TP - M joined the chat
TP - M
Hello! Thank you for contacting Customer Experience Team. My name is Manuel P. supervisor on duty. I will be happy to assist you.
TP - En
Thank you for chatting! Please be sure to rate this chat once this interaction has ended within the chatbox.
TP - E left the chat
Yes, Square Enix at here https://na.finalfantasyxiv.com/lodes...f22a3b04ce87d8
Had a promotion with you lasting till the 15
For the emote (not the free delivery I know that part is over)
I have ordered 2 orders tonight
Applied it both it said it applied but didn't apply to my reciept
Now I'm being told it's limited despite Square themselves never sayingit was limited
The only reason I even ordered food was for that code
TP - M
You have every right to be upset, this is not the experience we expect for you. Let me check on the orders to see what I could find out.
Yes the information is correct they where limited and on first come first serve terms, so that would explain why it didn't go through, we apologize that the information wasn't clear enough for you to see, we will take the feedback on that aspect moving forward, but for now what I could offer is a full refudn on both orders considering you only wanted the emote.
Alright then, that works so I can do it when you guys fix it
TP - M
Your order has been adjusted. We've processed the refund on our end in the amount of $29.65, and your bank has it from here. Some financial institutions can take up to 5 business days to process a refund.
Your order has been canceled. We've voided the charge in the amount of $31.80 on our end, so you may see this charge removed from your statement, instead of appearing as a credit. Some financial institutions can take up to 5 business days to process a refund.
-
12-11-2021, 11:22 AMJadedPurity
Glad you didnt get your promo code, you dont deserve one. Learn how to talk to customer service representatives.
-
12-11-2021, 11:27 AMNekaru_InfitimaI could say a few choice words to you. Glad you don't run my life. Thank god.Quote:
Originally Posted by JadedPurity
-
12-11-2021, 11:40 AMRalseitale
No I was just wondering how you totaled $30 on dunkin donuts but that's off topic anyway
-
12-11-2021, 11:43 AMRanakuSo you should be nice to people which scam you, huh?Quote:
Originally Posted by JadedPurity
And yes i get it that the customer service has to take all the flak and basically is not at fault but heck they are getting paid for this, it's their job to deal with customers and especially unhappy ones.
They just gave OP the corpo speech of "we will improve" "we can't cancel cause XYZ" "We are so deeply sorry" and expected them to just take it like the good little customer. I am glad OP gave them heck and good they got a refund in the end.
But yeah you are right, we should just all take it and never complain and let the corps do whatever with us! Would also make all the customer service employees happy since they would be jobless in that case. -
12-11-2021, 11:45 AMNekaru_Infitima
[Removed, I take my apology back.]
Either way, apparently the codes are limited even outside delivery. The emote codes themselves are first come first serve. For all who waited or didn't have the funds last night to jump in on it. Good luck. -
12-11-2021, 11:50 AMCaladirAgreed.Quote:
Originally Posted by JadedPurity
What a sad, sad person. -
12-11-2021, 11:58 AMAvidriaDouble yikes. Random customer service dude #324242 didn't scam you, the higher ups doing a poor job of running this event are... doing a poor job of running the event. Rando service rep's job is to help resolve problems for customers, but quite frankly they don't get paid anywhere near enough to put up with the crap some people give them. Being frustrated and complaining is one thing. Being outright nasty and rude to some random dude who 9 times out of 10 has exactly zero control over whatever problem that customer is having? Completely unnecessary and, in a lot of cases, actively counterproductive. They're just a guy trying to do their job, not every dissatisfied rando's punching bag.Quote:
Originally Posted by Ranaku
-
12-11-2021, 11:59 AMJkap_Goat
step back and breath for a bit
all of this work and power for a emote... and it's not even a good one at that
if I was going though those issues with GrubHub, I would have gotten my refund and wouldn't even bother trying with this promotion.
this game ain't worth no stress -
12-11-2021, 11:59 AMHaydenThis.Quote:
Originally Posted by JadedPurity
You were rude. -
12-11-2021, 12:05 PMValkyrie_LennethNo, only the free delivery was first come first serve. You have to order THROUGH THE APP to get the promotion.Quote:
Originally Posted by Nekaru_Infitima
-
12-11-2021, 12:07 PMMaxilor
This thread in summary: Don't abuse customer service reps, they are people too. Especially over a stupid Pizza Emote.
-
12-11-2021, 12:09 PMNekaru_InfitimaTell that to my customer service. I told it to two employees, and the manager. They sent me to their page and quoted where it literally says in the full terms and fine printQuote:
Originally Posted by Valkyrie_Lenneth
"Limited supply available (expect high demand). FINAL FANTASY® XIV Online “Eat Pizza” emote item codes will be assigned on a first come, first served basis while supplies last. " -
12-11-2021, 12:10 PMsupertinkers
I think we have to wait for 2 weeks. here is the terms and conditions of the promo. also you cant order with alcohol just in case you where trying apply the code with said item.
https://lp.grubhub.com/game-awards-p...nd-conditions/
"Please allow up to two (2) weeks for FINAL FANTASY® XIV Online “Eat Pizza”emote item codes to be sent via email. Valid for delivery orders placed only on the Grubhub platform." -
12-11-2021, 12:11 PMAvidria
I will say, if it is limited, that is kinda silly seeing as it's a digital code. I do genuinely hope they add another way to get this eventually - hopefully a much more accessible way, seeing as Grubhub has somewhat limited availability even within NA.
-
12-11-2021, 12:14 PMPoporito_PopotoThe fine print does say it may be available by other means in the future.Quote:
Originally Posted by Avidria
-
12-11-2021, 12:45 PMSilverObiLike most of the promotions of this nature, it will be made available through another promo or on the mogstation in a year or two. A bit bummed I couldn't jump in on this myself but it is what it is. I can wait for another shot at a silly emote I didn't even know existed anyway until they advertised it.Quote:
Originally Posted by Poporito_Popoto
-
12-11-2021, 01:39 PMExosapienYou're really out here talking to customer service people like it's their fault.Quote:
Originally Posted by Nekaru_Infitima
Any sympathy I had for you is gone.
Don't say you refuse to use them as excuses and then IMMEDIATELY use them as an excuse. You're not the only one out here with mental health problems.Quote:
Originally Posted by Nekaru_Infitima
-
12-11-2021, 01:41 PMMezzoforteIf you are having money issues while being unemployed but are borrowing money from your sister to get an emote for a video game that doesnt matter. You can only be mad at yourself.Quote:
Originally Posted by Nekaru_Infitima
-
12-11-2021, 02:09 PMY2K21
Sounds fake. $60 order from Dunkin Donuts sounds borderline fantasy.
-
12-11-2021, 02:19 PMCatwho
We ordered dinner for two people and the total was $36 after all the taxes, tips, and fees. Not sure how a dozen donuts beats it, but I suspect the delivery cost is higher if the restaurant is farther away.
Note, I did have massive issues with the app myself, but that's because it imported the wrong address based on my GPS location, and wouldn't let me change it on the phone app or the website, entailing a talk with two CS reps and the poor delivery driver who only got the first half of the address as a result. I still rated everyone five stars even as I begged the CS team to escalate it to their developers, because their new and edit address save functions are both very very broken. -
12-11-2021, 02:53 PMGothicsharkBefore being rude to others, you should read the fine print. You used the promo code, you were not in the first 2000 users to use it, so all you get for the code is an email on the 17th. The first 2k users got an additional bonus of a Free delivery. Promo Code "0.00" is what you see if you get free delivery from GrubHub, and is unrelated to the promotion, unless you were in the first 2k users.Quote:
Originally Posted by Nekaru_Infitima
btw, you will know this if you use grubhub often, and use promocodes regularly, as you would be quiet familiar with the 0.00 by now. -
12-11-2021, 02:58 PMNihility
Mine had the 0.00 on it as well but the customer service person told me it showed that the code was applied on their end and the code should arrive in 2 weeks. Then apologized that the free delivery didn't happen and offered to do it manually.
wonder why i got such a different response than most. makes me wonder if my response was just full of lies lol -
12-11-2021, 05:31 PMJuunAlways amazes me how people react to customer service they way like OP did. If people start by giving attitude you already lost vs customer support, theres no way around it. Because they aren't the ones who screwed up and you gain a lot more goodwill to go out of their way if you are friendly.Quote:
Originally Posted by Avidria
-
12-11-2021, 06:38 PMKrotoan
Nice to see you throw tantrums at absolutely everyone and not just us.
The grubhub thing is confusing and badly done, there is no reason to take this out on the customer service people though.
Quote:
Originally Posted by Ranaku
Tell me you've never worked a service job without telling me you've never worked a service job.
There are entirely civil ways to complain without abusing customer service people. They are paid to help you, not to take abuse. -
12-11-2021, 07:06 PMwereotterI noticed the same thing... and speaking as someone who worked in that field thought college, I gotta say I did a whole lot more to try to help people who were pleasant than the people who were nasty. If you came across as rude, then I just wanted you off my line.Quote:
Originally Posted by Juun
If things go south with a company, you can always get upset and forceful later, but if you start out the gates swinging, you're just going to get met with pushback. It's not surprising to see the customer service rep just dismissing it.