An unexpected error has occurred. Exiting Final Fantasy XIV

Since 4.1, I've been getting the following errors upon exiting the game:

An unexpected error has occurred. Exiting FINAL FANTASY XIV.

ffxiv_dx11.exe+285A1E
ffxiv_dx11.exe+94364
ffxiv_dx11.exe+5C3D5
USER32.dll+B85D
USER32.dll+219C3
ntdll.dll+A3B14
win32u.dll+23C4


An unexpected error has occurred. Exiting FINAL FANTASY XIV.

KERNELBASE.dll+13FB8
dxgi.dll+2BC23
dxgi.dll+5ADC
dxgi.dll+58B4
dxgi.dll+4819
dxgi.dll+58F7
d3d11.dll+3529D
d3d11.dll+3AEDA

Same here. Two pop-up windows stating the errors would show up, then a Windows pop up would try to troubleshoot it, but then it would fail, forcing me to just click the 'Close Program' button.

Because it's not hindering me from playing the game, I didn't bother trying to reinstall the game and see if that would fix it. Still, it's pretty annoying.

Last night I reinstalled and the problem persists, so don't bother doing that. I hope we can get a solution.

Hi there, this is my first post here on the forums and sadly not for a nice reason. :(

Following Windows 10 23rd November 2017 update, I can't play FFXIV in DirectX11 anymore... I have tried countless solutions and I've been reading tons of threads regarding this issue but I can't find a way to get this work, sadly.

Simply put, following said W10 update, when I press Play in the FFXIV Launcher I get this message on top of a black screen: "A fatal DirectX error has occurred (10000000)" following the client closure.

Before this update, I had no problems at all, I played 3 weeks with a Free Trial and then bought the full game from SE store to keep playing, no crashes, no FPS drops, everything was cool.

After W10 update, I can't even launch the game, everytime I press Play I get the message above... what I tried so far is:

- updating my GPU drivers to the latest (my GPU is Nvidia GeForce 960 GTX btw) with a clean installation;
- switching my GPU settings around (energy saving, etc.) as suggested in other threads;
- reinstalling FFXIV client;
- reverting W10 update (which actually worked, confirming this was what broke the game for me)

The only way I have to get in-game right now is either switching off DX11 mode and play with DX9, or revert W10 update, still, both of them are not real solutions and I would like to know if anyone had better luck than me in fixing this issue.

Please help!

I just uninstalled my directX and reinstalled it. Worked for me.

Quote:

---

Originally Posted by ManuelBravo

I just uninstalled my directX and reinstalled it. Worked for me.

---

How do you "uninstall" the DirectX? In Windows10 they come as a unique package and I can't touch them at all, I tried to download the webinstaller from Microsoft and the result was that my DirectX are up-to-date and correctly installed, no option to remove or repair them. Care to elaborate the process?

Quote:

---

Originally Posted by RyogoKusama

How do you "uninstall" the DirectX? In Windows10 they come as a unique package and I can't touch them at all, I tried to download the webinstaller from Microsoft and the result was that my DirectX are up-to-date and correctly installed, no option to remove or repair them. Care to elaborate the process?

---

https://www.wikihow.com/Uninstall-Directx try this. Simple terms is using a system restore point for it and is safest route or search online for videos if you don't want to do it through restoration point.

Quote:

---

Originally Posted by ManuelBravo

https://www.wikihow.com/Uninstall-Directx try this. Simple terms is using a system restore point for it and is safest route or search online for videos if you don't want to do it through restoration point.

---

The problem is I can't do it via restoration point, or it will revert the Windows Update back, thus resolving the issue in itself, and representing it when I do the update again!
Also, the 2nd method explained in that guide isn't doable either because as I said, in the DirectX installer made by Windows, you have no way to uninstall/repair the DirectX, it will simply update them if they're old or if there is any error detected (and there are none). :/

Also, I would like to add that the other games I have installed run perfectly fine even after the Windows Update, no issues at all, FFXIV only. :(

Quote:

---

Originally Posted by RyogoKusama

The problem is I can't do it via restoration point, or it will revert the Windows Update back, thus resolving the issue in itself, and representing it when I do the update again!
Also, the 2nd method explained in that guide isn't doable either because as I said, in the DirectX installer made by Windows, you have no way to uninstall/repair the DirectX, it will simply update them if they're old or if there is any error detected (and there are none). :/

Also, I would like to add that the other games I have installed run perfectly fine even after the Windows Update, no issues at all, FFXIV only. :(

---

Odd I was getting same error on Battlefront2 and FFXIV, after I did this everything is running fine. Unless you have something conflicting with your system. Sorry was not much help just said what worked for me. Good luck. By the way are you using steam version or regular? I use regular and try to stay away from steam. Seems they have some issues as of late.

Make sure Game Mode isnt on as well....

This last windows update was wonky for me with my voice/sound settings. Took forever to get it to work again through discord.

Quote:

---

Originally Posted by ManuelBravo

Odd I was getting same error on Battlefront2 and FFXIV, after I did this everything is running fine. Unless you have something conflicting with your system. Sorry was not much help just said what worked for me. Good luck. By the way are you using steam version or regular? I use regular and try to stay away from steam. Seems they have some issues as of late.

---

Are you under Windows10 too? How did you "uninstall" the DirectX?
If you used the Restore Point method, sadly that can't be done for me, it will just remove the last Windows Update and reinstall it again the next time I update my system (I tried it already) giving the same error again.
I'm using the regular version of the game, no steam attached, I've been reading that the game behaves badly with overlays so I tried to stay away from Steam (also, I bought the game during a SE discount).

Honestly, I tried everything and with FFXIV being the only game on my PC facing this issue, makes me even more confused. :(

Quote:

---

Originally Posted by silverlunarfox

Make sure Game Mode isnt on as well....

This last windows update was wonky for me with my voice/sound settings. Took forever to get it to work again through discord.

---

Game mode is off! Same result, I can't play in DirectX11 as I've been doing before this WindowsUpdate. :(

Quote:

---

Originally Posted by RyogoKusama

Are you under Windows10 too? How did you "uninstall" the DirectX?
If you used the Restore Point method, sadly that can't be done for me, it will just remove the last Windows Update and reinstall it again the next time I update my system (I tried it already) giving the same error again.
I'm using the regular version of the game, no steam attached, I've been reading that the game behaves badly with overlays so I tried to stay away from Steam (also, I bought the game during a SE discount).

Honestly, I tried everything and with FFXIV being the only game on my PC facing this issue, makes me even more confused.

---

Windows 10 Pro 64bit. Not sure what to tell you then. Other choice is to revert to Direct X 9 manually and re updated to 11. The only other thing I can think of is if your driver and settings are clashing with the system after the update or your port might be a bit damaged or worn. Do you use HDMI or Display port? I had a few crashes do to direct X on HDMI, I switched to Display port and it just happened to me with that "A fatal DirectX error has occurred (10000000)". After I did the update again works fine. You could try that as well.

Quote:

---

Originally Posted by ManuelBravo

Windows 10 Pro 64bit. Not sure what to tell you then. Other choice is to revert to Direct X 9 manually and re updated to 11. The only other thing I can think of is if your driver and settings are clashing with the system after the update or your port might be a bit damaged or worn. Do you use HDMI or Display port? I had a few crashes do to direct X on HDMI, I switched to Display port and it just happened to me with that "A fatal DirectX error has occurred (10000000)". After I did the update again works fine. You could try that as well.

---

Uhm, but there is no way to "revert" DirectX on Windows 10, manually... unless you recently updated them and then you used a Restoration Point to go back (which again, I can't use, or the next time W10 updates, I will face the same error) there is no other way to manually untinstall them, DirectX 12 comes together as a package with Windows10 and it includesall the previous DirectX versions already, you don't install them separately, nor you can uninstall them or touch them at all.
If anything is damaged, you run the WebInstaller that should detect any DX issue and repair them, but I have done this first thing and no errors were detected.
I don't understand how you managed to do this under Windows10, unless you used the Restore Point method yourself. :/

About the ports, I tried for the sake of it, but of course it made no difference, it would make no sense, if the hardware was damaged then it would give the same error for every other application, not only for FFXIV... same with drivers, I tried my old ones first, and then the latest, both made no difference, and again only for FFXIV... every other game I have runs with no issues, and they have heavier performance requirements. :(

I am also getting very similar errors when attempting to exit the client. Even if I have only just logged on from the updater/launcher the errors occur.

Just a few days ago, I completely reinstalled everything on my laptop, starting with a clean install (with all previous partitions removed from the devices to start the install of Windows 10 version 1709). The error had not occurred prior to the reinstall, but it has occurred every time I exit the client since the install under specific conditions:

1. The client is running the game Full Screen.

2. The client is running the game with DirectX 11.

If I turn off the DirectX 11 switch in the updater/launcher prior to selecting the Play button, the error does not occur.

If I leave the DirectX 11 switch turned on, but change the System configuration over to Windowed mode before selecting Exit, the error does not occur.

When the error occurs, it always occurs twice... the second time it is still trying to exit the client software in reaction to the first time.

After the second error (once I click the OK button), the next message is that "Final Fantasy XIV ... has stopped working". There is a small delay before this final message, but it does come up.... after clicking the button to close the program, I am returned to the Desktop.


I have also done a similar complete reinstall starting with a clean install of Windows 10 Version 1709 on another PC I have (A Desktop tower type instead of a laptop).. and the error does not occur on that machine. I have no clue on why I am getting differing results.

I am also having this issue but only when i first start up my PC after that it works fine.

Hello! Thank you for playing Final Fantasy XIV!

We apologize for any inconvenience you may be experiencing. The crashing of Direct X may be caused by a variety of issue. We would suggest lowering the graphic settings in game, as the intense graphics in dungeons can cause the crashing. We also suggest that the graphics card are using the latest drivers for the card. Should you be using Direct X 11 and experiencing the issue, we would suggest reverting back to Direct X 9 to see if the issue still persists.

Thank you for posting in the Final Fantasy XIV Technical Support Forums.
Please let us know if your issue gets resolved and what resolved it, So we can further assist other players.

Quote:

---

Originally Posted by SigSauer

Since 4.1, I've been getting the following errors upon exiting the game:

An unexpected error has occurred. Exiting FINAL FANTASY XIV.

ffxiv_dx11.exe+285A1E
ffxiv_dx11.exe+94364
ffxiv_dx11.exe+5C3D5
USER32.dll+B85D
USER32.dll+219C3
ntdll.dll+A3B14
win32u.dll+23C4


An unexpected error has occurred. Exiting FINAL FANTASY XIV.

KERNELBASE.dll+13FB8
dxgi.dll+2BC23
dxgi.dll+5ADC
dxgi.dll+58B4
dxgi.dll+4819
dxgi.dll+58F7
d3d11.dll+3529
d3d11.dll+3AEDA

---

Hello! Thank you for playing Final Fantasy XIV!

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer. Other times it occurs when an application that is running in the background is causing interference, such as Anti-virus software, firewalls, media players, web browsers, etc.

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.
Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

*You may learn how to do this by visiting http://www.portforward.com/
Find your specific router's brand and model number from the 'List of Routers' and you will be provided a step-by-step guide on how to access these port settings.
Otherwise, your ISP may forward these ports for you.*

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your computer directly to your modem. Please ensure that you power down both the modem and the computer for at least five minutes before attempting to connect to FINAL FANTASY XIV.

If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting them and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on these ports.

Thank you for posting in the Final Fantasy XIV Technical Support Forums.
Please let us know if your issue gets resolved and what resolved it, So we can further assist other players.

Well I thought I had a fix.. but it turns out when I tested it, the DirectX 11 switch had been left off, and I have already noted above that the problem doesn't occur in that situation..... when I turned it back on, the problem returned.

So if you read this post prior to my having re-edited it, I'm sorry... It didn't fix the problem.

I was playing just fine this morning then i had to get off for a min i went to get back on now im just getting Direct X error (40000010) every time i hit play.

really ? no one can tell me what this means ?

https://www.reddit.com/r/ffxiv/comme...rror_40000010/

If you google it you find it a fairly common problem for AMD card users. May or may not be related to FFXIV but the drivers and or the GPU

Quote:

---

Originally Posted by Reygoonx

I was playing just fine this morning then i had to get off for a min i went to get back on now im just getting Direct X error (40000010) every time i hit play.

---

Hi Reygoonx,

We apologize for any inconvenience you may be experiencing. The crashing of Direct X may be caused by a variety of issue. We would suggest lowering the graphic settings in game, as the intense graphics in dungeons can cause the crashing. We also suggest that the graphics card are using the latest drivers for the card. Should you be using Direct X 11 and experiencing the issue, we would suggest reverting back to Direct X 9 to see if the issue still persists.

http://www.nvidia.com/Download/index.aspx
http://support.amd.com/en-us/download

Thank you for playing Final Fantasy XIV and for posting in the Official Technical Support forums!

yea i wasn't in a dungeon or a raid i was just trying to log in. I also all ready updated everything still didn't work.

Thank you for the reply.

Has anything on your PC updated recently, you said everything was working fine the other day?

I'm assuming you are using Direct X 11 mode correct? Have you tried switching it to Direct X 9 to see if there are any changes? This can be changed on the launcher under Config, simply turn Direct X 11 mode off.

Let us know if you are able to get into the game with these settings.

Quote:

---

Originally Posted by Dsherman

Well I thought I had a fix.. but it turns out when I tested it, the DirectX 11 switch had been left off, and I have already noted above that the problem doesn't occur in that situation..... when I turned it back on, the problem returned.

So if you read this post prior to my having re-edited it, I'm sorry... It didn't fix the problem.

---

HI Hello Dsherman, Thank you for posting here in the technical support forums.
I would like to encourage you to create your own thread regarding this issue so, that we we can assist you on a more personal level.

Thank you

You missed my point, I'm not crashing in-game or having low FPS, I'm not able to even log in-game if DirectX11 option is checked!

This happened after Windows10 Update on 23rd November, before I was playing just fine with DirectX11 on and details on High.

I have tried everything to fix this, and nothing works, to be able to play I have to un-check DX11 and play with DX9 (which, again, it's NOT a solution) or revert Windows10 Update back, which is something I totally won't do, I'm not gonna keep my OS outdated for one game.

Again, this has been happening to me only with FFXIV, every other game I have on my PC which uses DX11 run just fine with high/ultra settings, only FFXIV broke.

I tried:

- Reinstalling GPU drivers (clean install), from previous version to the latest version -> it didn't work;
- Checking if my DirectX are broken or corrupted -> they are not;
- Reinstalling FFXIV client -> it didn't work;
- Reverting back Windows10 Update and then install again -> it didn't work;

Again, playing with DX9 is not a solution, I have been able to play with DX11 just fine till that update, now the game doesn't even start if DX11 is ON, every other game I have works fine!

I have browsed around this issue, I know its happened often in the past and the only other things that seem to cause it are in game overlays (i.e. Game Mode which you said you didnt have on) or overclocked cards (or bad updates/drivers). All of which seems silly, but thats FFXIV for you.

I installed that same update but can still play (Max settings) but I don't OC or use in game overlays (aside from Nvidia's on occasion)

Windows and FFXIV just never plays nice.... I'm sorry, I wish I could help more :(

Quote:

---

Originally Posted by Ariellendera

snip

---

Hello Ariellendera,

Thank you for your assistance. Unfortunately, none of the alternatives provided solved the issue. I would like to mention that prior to 4.1, this issue did not happen and the game was working properly. At the time of patch 4.1 release, I was living in Canada and could not configure a router as I was living in college campus and the internet was provided without one. I just recently moved to Peru (different ISP) and the issue persists, therefore I do not think the problem is on the ISP side. The only thing I have not done is format my laptop and do a clean installation, but I will not try to attempt that at the moment. At the moment, I do not have a router AND a modem, just a router.

I am not tech savvy but maybe the problem is that patch 4.1 brought some kind of incompatibility with Windows 10 (that's my OS) or a windows update after 4.1 is causing the issue?

No worries, every help is much apprecciated!

Sadly I have tried those solutions but with no luck, my Game Mode in W10 is disabled already and my GPU card isn't OC'ed (neither by me or factory), about overlay I got none, I stayed away from Steam client exactly because of that, and I have disabled my Nvidia GeForce Experience Overlay, nothing works... :(
I don't really understand what troubles FFXIV client, I could play just fine before the W10 update and now, boom, no DX11 for me, while every other games run just fine... I wish I could check some Crash Log atleast but I didn't find any in FFXIV client files, and the Launcher Crash isn't reported in W10 Events Log either... I don't know what to do. :(

Throw your computer out the window....no....wait...don't do that....maybe a hammer.... >.>

I think just looking at the client troubles the client. Can always hope for a new windows update to replace the old one perhaps (they should be due for December updates soon I believe). but those Direct X errors just have zero information to them... The fact its only affecting your FFXIV game makes you think its just a SE problem, but at the same time, Windows has broken Direct X in the past too... so... maybe that hammer is looking like an option... :/

Good Morning SigSauer,

For a crash like this, you can also try disabling the Direct X 11 mode. On the Final Fantasy XIV launcher, select 'Config' and turn Direct X 11 off. If this still does not let you play, you can try to reinstall the game. Make sure to delete any remaining Final Fantasy XIV files from your computer, including any potential files in your ‘Documents’ folder. Then reinstall the game from scratch. If you need a digital version of this, it can be found here: http://www.finalfantasyxiv.com/playersdownload/na/. Any updates or expansions will be downloaded to your computer once logged into the appropriate account.

It is important to now that the game predates the launch of Windows 10 and thus it was never intended for that platform. We strive to update the game to improve compatibility with Windows 10, however, because of the ever-changing nature of the new platform, we cannot resolve all issue immediately.

If any of these suggestions resolve your problem, please let us know so we can further assist others with similar issues.

Quote:

---

Originally Posted by RyogoKusama

No worries, every help is much apprecciated!

Sadly I have tried those solutions but with no luck, my Game Mode in W10 is disabled already and my GPU card isn't OC'ed (neither by me or factory), about overlay I got none, I stayed away from Steam client exactly because of that, and I have disabled my Nvidia GeForce Experience Overlay, nothing works... :(
I don't really understand what troubles FFXIV client, I could play just fine before the W10 update and now, boom, no DX11 for me, while every other games run just fine... I wish I could check some Crash Log atleast but I didn't find any in FFXIV client files, and the Launcher Crash isn't reported in W10 Events Log either... I don't know what to do. :(

---

Hello Ryogokusama,

I am very sorry you are still experiencing this issue. Have you tried running the launcher in Administrator mode or Compatibility mode? You also can try reverting back to an older graphics card driver, not just reinstalling them.

I hope this can help! Thank you for playing Final Fantasy XIV!

Quote:

---

Originally Posted by Einmimiria

snip

---

Hello Einmimiria,

Thank you for your response.

I already tried doing a clean installation, but that did not solve the issue. I have not tried disabling DirectX11. Something that came with patch 4.1 created the issue, because prior to that, I had no problems. This is a small inconvenience, because the crash only happens after I exit the game, not while I'm playing.

I am currently receiving a fatal exception for DirectX. I did look at the other thread where the person was having an issue with Win10/DirectX 11.

I checked the game and it says I have DirectX 11, however, I don't recall ever installing that.

I have a downloaded version from SE so no Stream for me. I do not have the DirectX 11 running, that option is greyed out so I cannot even slide it on. I almost positive I am or was running DirectX 9.

I do not know if I have game mode on or not (not sure how to check that).

I am currently in the process of doing a system restore, however, like the previous person stated its not a long-term solution as when the next update comes I am going to be back to the same issue.

I think the only thing that was updated was my Nvidia drivers. if I can trust the scan, but this restore is taking an awfully long time to just roll back 3 video drivers.

So what can I do to permanently fix this issue since I am running DirectX9.

Thank You

Yes, I have tried running the game in Administrator mode and Compatibility Mode with Windows7, sadly it didn't work... about the GPU drivers, that was one if the first things that I tried, I used the older version before trying the latest ones but it doesn't fix the issue... the only thing that fixed it was reverting Windows10 Update (which, again, it's not a real solution) right now I'm playing the game in DX9 mode to avoid losing my game time, but the difference is quite noticeable since I've been playing with DX11 before :( (loading screens are also longer, while before they were almost non-existant, this is what is bothering me the most actually)

Good Morning, and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did you start having this issue? Is it a recent development?

When you first log into the game it will say the direct x version in the green 'Play' button (either 9 or 11). If you cannot change the Directx mode in the config on the launcher, then something is interfering with the Directx on your computer or it is not installed correctly. DirectX 11 comes with Windows 8 so make sure your Operating System is completely up to date.

Also make sure your Graphics card drivers are updated to the latest version (alternatively, if you feel the graphics driver update caused the issue, you can try to install an older, more stable version). Also make sure that any program that provides and overlay is also disabled. For example, if you have an Nvidia card, the drivers may suggest installing Geforce Experience. As this may interfere with the game, we suggest leaving this disabled or uninstalled. Also, try disabling or closing all background applications/programs (this can be done from the Task Manager. Press CTRL + ALT + DEL to bring up the Task Manager in Windows 8).

You can try a complete reinstall of the game as well. Make sure to delete any remaining FFXIV files from your computer, including any potential files in your ‘Documents’ folder. Then reinstall the game from scratch. If you need a digital version of this, it can be found here: http://www.finalfantasyxiv.com/playersdownload/na/. Any updates or expansions will be downloaded to your computer once logged into the appropriate account.

A system restore may not be necessary for something like this, however if you have already done it, let us know if it solves your issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

This first happened this morning. I was running Direct x9.c, I think DirectX11 wasn't available because I was getting the DirectX issue which was discovered after I hit the play button.

I believe it was a graphic's card issue since that was what came in the update for my machine on 12/7.

I will have to figure out how to restore or use a previous version software for my video card.

I believe I have had GeoForce Experience loaded since I got the computer so I will have to also figure out how to unistall or disable that.

The system restore did work, however, when my computer gets its next update I am sure I am going to run into the issue again. Additionally, after the restore I was able to select DirectX11 (tried it out but seemed a bit laggy to me although some of it moved faster so I went back to DirectX9.c).

Ever since the new update I have been getting DX11 crashes --with the newest drivers for my amd R9 card they were happeneing so often that I could not even attempt to do anything so I rolled back my driver. I am currently at driver 16.12 .1 and am still getting crashes but not as often. I am using the windows 10--64 drivers for your information. please find out the problems and repair them as soon as possible.

Hello Aedria, Thank you for playing Final Fantasy XIV!

We apologize for any inconvenience you may be experiencing. The crashing of Direct X may be caused by a variety of issue. We would suggest lowering the graphic settings in game, as the intense graphics in dungeons can cause the crashing. We also suggest that the graphics card are using the latest drivers for the card. Should you be using Direct X 11 and experiencing the issue, we would suggest reverting back to Direct X 9 to see if the issue still persists. Also make sure your Graphics card drivers are updated to the latest version (alternatively, if you feel the graphics driver update caused the issue, you can try to install an older, more stable version). Also make sure that any program that provides and overlay is also disabled. As this may interfere with the game, we suggest leaving this disabled or uninstalled. Also, try disabling or closing all background applications/programs.

http://support.amd.com/en-us/download

Please let us know if you resolve your issue and what resolved it so, that we can further assist other players.
Thank you again.

Thank you for the reply.

It's good to hear that you got it to work, even if it seems like just a temporary resolution.

If you are having trouble uninstalling the Geforce Experience (or any other program for that matter) simply go to the control panel and select 'uninstall a program.' You can also check the Task Manager and check under the 'Startup' tab. This will show which programs will start automatically when your computer starts up. If you find any programs that aren't necessary, try disabling them, then restart the computer.

To install a different driver version for your graphics card, download them from Nvidia's website and install them. Simply find an older version of your card's drivers and install them. The driver website can be found here: http://www.nvidia.com/Download/index.aspx

I hope one of these will help you find a more permanent solution.