After Feb 4 Maintence, Game Wont Load.

Good Morning!

Game was working fine yesterday, But after the Launcher Updated for the Maintenance of Feb 4th, the Game freezes while try to load,

Press "Play" from the launcher the the game launches and freezes right away at a black screen.

Please help..

Any suggestions anyone?

I have a similar problem since yesterdays update;
My game loads up to the Main Menu, when i click the start button i get the box that says connecting to data center. Then i get a black screen with a box that says The Lobby Server connection has encountered an error. 2002. I hit OK and the game closes.

Try re-install yet?

Same here, unable to find any further information as to when this will be fixed.

2002 is the error seen or just a blank screen? Is there a play button? Does it display a crash log? Can you pull the crash log and post it?

I can't even download the update. :(

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Originally Posted by Ralidan

I can't even download the update. :(

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Why? What's the error? What's the configuration and setup? Anything odd happen? Be as descriptive as possible so we can lend a hand (pull logs and post them if you can)

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Originally Posted by Marishi-Ten

Why? What's the error? What's the configuration and setup? Anything odd happen? Be as descriptive as possible so we can lend a hand (pull logs and post them if you can)

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Same problem other people are having in this thread: http://forum.square-enix.com/ffxiv/t...-Version-Check

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Originally Posted by Ralidan

Same problem other people are having in this thread: http://forum.square-enix.com/ffxiv/t...-Version-Check

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K ... But there are numerous reasons that the version check fails. It's not just one thing all the time.

Corrupted boot folder, firewall/antivirus, ICMP throttling on the router/ISP, UAC I/O issues with Program Files x86 folder, Permissions bug in Windows, NIC turning itself off, etc.

Though you get the same error, your root issue may not be the same. In order to TS, every issue has to be addressed as if it it has never occurred before.

By the way, this goes for any diagnostic support in any field.

I'm having 2002 issues too.
A google search suggested that these were congestion errors, but 7 hours later I'm still having them, meanwhile my FC mates are all logging on perfectly fine.

Launcher boots up correctly. Game launches correctly. Hit the start button at the main menu and it'll try to connect to a data center.
2002 error pops up before it connects.

Edit: I can't see any crash log in the FF14 program files, was there another place they should be?
Edit2: I'm on Balmung and I'm trying to connect from New Zealand if that's helpful

Quote:

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Originally Posted by Kazralar

I'm having 2002 issues too.
A google search suggested that these were congestion errors, but 7 hours later I'm still having them, meanwhile my FC mates are all logging on perfectly fine.

Launcher boots up correctly. Game launches correctly. Hit the start button at the main menu and it'll try to connect to a data center.
2002 error pops up before it connects.

Edit: I can't see any crash log in the FF14 program files, was there another place they should be?

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tracert 199.91.189.30

Post here with findings.

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Originally Posted by Marishi-Ten

tracert 199.91.189.30

Post here with findings.

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http://i.imgur.com/LxYBGMy.png
Really struggled to get out of the modem it seems.

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Originally Posted by Kazralar

http://i.imgur.com/LxYBGMy.png
Really struggled to get out of the modem it seems.

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That an Airport Extreme router? Are you running dual NAT? Open your ports or DMZ your machine to see if it helps.

Quote:

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Originally Posted by Marishi-Ten

That an Airport Extreme router? Are you running dual NAT? Open your ports or DMZ your machine to see if it helps.

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I honestly have no idea what any of that means, but the issue just fixed itself moments ago.

Saw a mention in http://forum.square-enix.com/ffxiv/t...07#post1850007 that someone checked their Norton then suddenly it worked. I just noticed mine wasn't showing on the taskbar so I booted Norton up.
Suddenly FF14 is working perfectly. No idea why.

Quote:

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Originally Posted by Kazralar

I honestly have no idea what any of that means, but the issue just fixed itself moments ago.

Saw a mention in http://forum.square-enix.com/ffxiv/t...07#post1850007 that someone checked their Norton then suddenly it worked. I just noticed mine wasn't showing on the taskbar so I booted Norton up.
Suddenly FF14 is working perfectly. No idea why.

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Airport Extreme is Apple's router. I ask due to the 10.0.x.x IP address of your LAN.

Airport Extremes have a nasty habit of operating in a dual NAT mode (two LAN gateways. Makes it difficult for some data to transfer).

Port forwarding can sometimes help (done on your routers local page)

DMZ would do the same thing (port forwarding you're still behind a firewall. DMZ is a rule set so your computer operates completely outside of it).

I'm not a fan of Norton. It's a hog for CPU and will override whatever settings you have in place. I have Windows Defender (I'm a mac user by default) and I've never had an issue.

I'm having that issue too D= It's giving me a script error every time I try to open the Launcher, then the Launcher is just a black screen giving me only language settings...

EDIT: Anyone know if I have to reinstall the game or what?!

Quote:

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Originally Posted by Erefes

I'm having that issue too D= It's giving me a script error every time I try to open the Launcher, then the Launcher is just a black screen giving me only language settings...

EDIT: Anyone know if I have to reinstall the game or what?!

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... What's the script error number?

Sorry I accidently deleted my previous post, anyways I keep getting this script error message saying Line: 20 Char: 2 App: App is undefined Code: 0

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Originally Posted by Erefes

Sorry I accidently deleted my previous post, anyways I keep getting this script error message saying Line: 20 Char: 2 App: App is undefined Code: 0

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json error. Javascript. Uninstall/reinstall java and make sure it's enabled in IE. Should be good to go

okay, I did all that, even reinstalling the game... still giving me that script error

EDIT: I think it's safe to assume I got a bad update. I'm not entirely sure, but I hope it'll get fixed soon... Also, when I tried to open the launcher today the first time my computer immediately went completely blank.

EDIT: Wait a minute.. does this have anything to do with it?

FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local

Quote:

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Originally Posted by Erefes

okay, I did all that, even reinstalling the game... still giving me that script error

EDIT: I think it's safe to assume I got a bad update. I'm not entirely sure, but I hope it'll get fixed soon... Also, when I tried to open the launcher today the first time my computer immediately went completely blank.

EDIT: Wait a minute.. does this have anything to do with it?

FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local

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When you opened the launcher your monitor went dark, or did the computer freeze/shut off?

Proxy info is nominal. It's just the client saying that you aren't behind a proxy subnet.

The first time yesterday, yeah the monitor went dark. I shut off and restarted the computer after that and then I started getting that script error even after reinstalling the game.

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Originally Posted by Erefes

The first time yesterday, yeah the monitor went dark. I shut off and restarted the computer after that and then I started getting that script error even after reinstalling the game.

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So the actual monitor went dark, like turned off? Did it have the power/standby light on it? I imagine you had to "hard boot" the computer (didn't use shutdown, but turned off/on using the computers power button) correct?

Well, it's safe to say that's the cause. You may want to chkdsk /F c: and scf /scannow.

yeah the monitor went dark... so I just need to run a scan? Using Windows 7 btw

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Originally Posted by Erefes

yeah the monitor went dark... so I just need to run a scan? Using Windows 7 btw

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It's odd that your monitor would just ... Turn off. To me, that signifies a loss of power to the monitor which wouldn't impact the computer at all (unless you're on a laptop).

If it went blank but could tell it still had power, that would indicate a driver/software freakout and hard booting the machine could have corrupted the panicked file/folder/exe. I would check your drives for any bad files and/or sectors. Also scan your computer for any kind of virus/bloatware/malware/missing dlls or C++ corruptions.

yeah it was weird... the monitor just shut off but the computer was still running. I thought the cable got loose but that wasn't the case. I might consider restoring it back to Feburary 4th if scanning and defragging doesn't work.

Quote:

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Originally Posted by Erefes

yeah it was weird... the monitor just shut off but the computer was still running. I thought the cable got loose but that wasn't the case. I might consider restoring it back to Feburary 4th if scanning and defragging doesn't work.

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Clear your bad sectors before you try a rollback. Don't restore first. You could be in a worse situation than you're in now.

A surge is the only thing I can think of that would do something like that (power supply may have protected the tower, but the monitor could have GFCI'd).

right now I'm running a defrag and anti-virus scan to see if that'll fix it...

EDIT: Okay, so I defraged and did the scan, still not working... Still keeps giving me that script error.

I am having the same problem. time warner ultimate (server originates in NYC). takes 16 hops from NYC to any NA server. hops 12-14 consistently disconnect resulting in 2002 error. can't log in at all. will post a tracert later. have MULTIPLE ports forwarded. disabling firewall or using a VPN does not solve the issue. on the rare occasion i'm able to get in the game i get 90ked within minutes

Quote:

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Originally Posted by Erefes

right now I'm running a defrag and anti-virus scan to see if that'll fix it...

EDIT: Okay, so I defraged and did the scan, still not working... Still keeps giving me that script error.

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You could pull your Squareenix folder onto an external drive, reformat and drop the folder back in Program Files x86 and try to load it. That would tell us if the issue is OS related, or a corrupted file in XIV itself.

I don't really have that option actually, and rolling back is no longer an option either because the scan erased my restore points... I even tried uninstalling the game from my PC completely and reinstalling it, but it still gave the error messages... and I also read that there were similar issues in the past regarding the Launcher giving script errors. Sorry, there's not much else I can say or do at this point.

your dskchk killed off your restore points? So you did have bad files that it tried to clear.

You're going to need to reformat at this point. The issue is in the OS and will persist until you ntfs format.

well crap... well, I tried to reinstall again, made sure I erased everything about the game on this computer... after it finished, I opened the launcher then it prompted to update. didn't do it the first time so I clicked again, prompted again, and now back at the script error... ugh am I really going to have to completely restore my computer?

Quote:

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Originally Posted by Erefes

well crap... well, I tried to reinstall again, made sure I erased everything about the game on this computer... after it finished, I opened the launcher then it prompted to update. didn't do it the first time so I clicked again, prompted again, and now back at the script error... ugh am I really going to have to completely restore my computer?

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Sadly, I think that's our only option.

You uninstalled and reinstalled and it just hang. JSON call out probably initiated but couldn't complete it's loop and go stuck. That you uninstalled and reinstalled the program is pretty solid evidence that there is a java corruption in your OS itself causing the root issue.

Pull as much over as you can to an eternal HDD, reformat, and drop it back in.