PSA/ALERT: Houses are getting demolished when they shouldn't. SE needs to see this!

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Originally Posted by Dio_Tiferet

Just found out that i also lost my house i had a medium plot in the goblet on Phoenix hope it will be recovered.

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When did you last enter your house?

Dear Bayohne,

Thank you for responding. For the inevitable complaints and comments in poor taste that you'll receive in response to your post on here and Reddit, I wanted to say thank you on behalf of us reasonable players. Please don't get discouraged by this community. Some of us appreciate the work you do.

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For everyone ready to take pitchforks to SE headquarters, read the response again. SE can't do anything or look at anything if there are no reports submitted. How can they possibly check to see if someone lost their home, but was in it recently, if they don't have a name? At this point in time, the alleged people that had their houses dissapear before the 45 days or their timers not show, have actually NOT posted proof. I saw reddit posts of an alleged convo with SE support but then no follow-up. Ask yourself, have you been personally affected or are you just listening to hearsay?

SE is directly engaging you right here, right now. Bayohne is one of our community reps that can get something done! You have his attention, don't waste it!

If you have proof, SUBMIT IT so that this very important bug can get fixed if it does exist. None of us want to randomly lose our houses. We need to come together at this time, and show the devs that there is in fact a problem so they can fix it. This thread really needs to focus on providing proof instead of people looking for any chance to sheep out and complain.

Turning this thread into a complaint thread is going to get us ignored. For once in your lives be a constructive community that gets stuff done. If none of the victims are willing to put proof forward, just remember this is not SE ignoring the NA community. It's us crying wolf and doing nothing.

Please for the sake of getting something important fixed, be constructive and let's solve this together.

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Originally Posted by Dio_Tiferet

Just found out that i also lost my house i had a medium plot in the goblet on Phoenix hope it will be recovered.

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This "Me too" post doesn't offer anything except from more water in the rumour mill.
Fill in the bug report and submit it to SE.
Also take screenshots of everything concerning this bug from in game logs and screenshots to mails and support conversations.

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Originally Posted by ErysNight

Dear Bayohne,

For everyone ready to take pitchforks to SE headquarters, read the response again. SE can't do anything or look at anything if there is no reports submitted. How can they possibly check to see if someone lost their home, but was in it recently, if they don't have a name? At this point in time, the alleged people that had their houses dissapear before the 45 days or their timers not show have actually NOT posted proof. I saw reddit posts of an alleged convo with SE support but then no follow-up. Ask yourself, have you been personally affected or are you just listening to hearsay?

SE is directly engaging you right here, right now. Bayohne is one of our community reps that can get something done! You have his attention, don't waste it!

If you have proof, SUBMIT IT so that this very important bug can get fixed if it does exist. None of us want to randomly lose our houses. We need to come together at this time, and show the devs that there is in fact a problem so they can fix it. This thread really needs to focus on providing proof instead of people looking for any chance to sheep out and complain.

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While I agree that proof would be the best thing to do here, the challenge is that there is no logging available to players about : house enter/exit, house changes, placement dates, etc. So not really sure how to have proof beyond having screenshots dated with you standing in your house that is no longer there within 45 days? I for one am not in the habit of doing that. To the point of raising bug reports, there was a bug report that I raised a few days ago that has recently moved to "Working as intended". I am worried about forum ban for stating too much, but I have no more information than I had when I submitted a ticket/bug report and have not received any direct contact aside from a canned "please submit a bug" reply.
The reason for posting in this thread is not really for sympathy or for others to believe me really. The challenge I am having is that any other service I pay for I am able to dispute if I do not feel that I have received the level of service I pay for. While I said above it would be great to have some sort of proof, the service provider does not enable it's users to have this type of information. As such, I would simply like a response to the issue. I believe that is the main thing a lot of people are asking for. The thread has moved more towards "change the 45 day timer rule", but the original intent was saying that some players (such as myself) believe there is an issue with the game as our houses were removed in error and would just like the matter to be researched and addressed.

Update:
Bug Report was moved to Accepted Bugs, meaning SE is reviewing.

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Originally Posted by Anghri

While I agree that proof would be the best thing to do here, the challenge is that there is no logging available to players about : house enter/exit, house changes, placement dates, etc. So not really sure how to have proof beyond having screenshots dated with you standing in your house that is no longer there within 45 days? I for one am not in the habit of doing that. To the point of raising bug reports, there was a bug report that I raised a few days ago that has recently moved to "Working as intended". I am worried about forum ban for stating too much, but I have no more information than I had when I submitted a ticket/bug report and have not received any direct contact aside from a canned "please submit a bug" reply.
The reason for posting in this thread is not really for sympathy or for others to believe me really. The challenge I am having is that any other service I pay for I am able to dispute if I do not feel that I have received the level of service I pay for. While I said above it would be great to have some sort of proof, the service provider does not enable it's users to have this type of information. As such, I would simply like a response to the issue. I believe that is the main thing a lot of people are asking for. The thread has moved more towards "change the 45 day timer rule", but the original intent was saying that some players (such as myself) believe there is an issue with the game as our houses were removed in error and would just like the matter to be researched and addressed.

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Hello, I think your concerns are incredibly viable and while I wish you luck for your bug report that is of a differrent topic, I'll clarify my point about proof. SE has the ability to see way more of our in-game activity than we think. Everything we do is tracked in logs. "You enter a Sanctuary" is a note that pops up and I am certain there is basic gaming information being logged about each character. It's how they identify trends that help them develop going forward.

If this has happened to you, I am pleading with you to put in a very specific ticket that states "I lost my house before the 45 day demolition timer, I was physically in my house within this timeframe." The "proof" will be in the tickets exisiting, which will allow the NA team the specific ability to investigate an account instead of some blanket statement.

Trust me, I get that it's not easy to track these things, but every single thing helps. If this has happened to you personally, even if you want to keep it quiet, please put in a ticket with a very clear title and as much descriptive information as you can.

If this is a real bug, it is a severe one and we really need to do what we can to flush it out early.

I want to make a bonus note here.

The more information on when you last went into your house, the better. If you know you were just in it last night, at say roughly 8 pm, tell them that. That way, for the logs Erys mentions, they know where to look. Try to make Sqaure's job finding it as easy as possible so they can fix it, should there actually be an issue with houses vanishing.

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Originally Posted by Anghri

While I agree that proof would be the best thing to do here, the challenge is that there is no logging available to players about : house enter/exit, house changes, placement dates, etc. So not really sure how to have proof beyond having screenshots dated with you standing in your house that is no longer there within 45 days? I for one am not in the habit of doing that. To the point of raising bug reports, there was a bug report that I raised a few days ago that has recently moved to "Working as intended". I am worried about forum ban for stating too much, but I have no more information than I had when I submitted a ticket/bug report and have not received any direct contact aside from a canned "please submit a bug" reply.
The reason for posting in this thread is not really for sympathy or for others to believe me really. The challenge I am having is that any other service I pay for I am able to dispute if I do not feel that I have received the level of service I pay for. While I said above it would be great to have some sort of proof, the service provider does not enable it's users to have this type of information. As such, I would simply like a response to the issue. I believe that is the main thing a lot of people are asking for. The thread has moved more towards "change the 45 day timer rule", but the original intent was saying that some players (such as myself) believe there is an issue with the game as our houses were removed in error and would just like the matter to be researched and addressed.

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Buy or craft an indoor message book. Fill in an entry once a day. Screenshot yourself doing so. It's a hassle, but could be used as proof.


I would hope if someone can produce all that then y'all might stop being skeptical. There's far too many people claiming they'd entered within the last week or last 24 hours for it to be "people losing track of time". That really only leaves the Mass Trolling option as far as it not being made up.. I would hope anyone reading this who has a house and is the least bit concerned will do the same.

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Originally Posted by DelSolstice

I would hope if someone can produce all that then y'all might stop being skeptical. There's far too many people claiming they'd entered within the last week or last 24 hours for it to be "people losing track of time". That really only leaves the Mass Trolling option as far as it not being made up.. I would hope anyone reading this who has a house and is the least bit concerned will do the same.

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I've only seen two that claimed they were in it less than a week ago, and I don't consider either one credible. They could even be the same person.

So from what I've understood from all this, this issue has not been officially acknowledged/confirmed yet. As of this moment, none of those who were (allegedly) directly affected have posted any concrete evidence.

However, if you own a house and are afraid that something like that might happen to you, then you could always take a screenshot of your character inside of your house with your Timers window (default CTRL+U) open. If you do that every time before logging out, you'll have somewhat concrete evidence to back up your claim.

I really hope this issue isn't real, though.

Not sure if anyone else remember, but a few years ago there were someone went on this forum alleged they were ignored/mistreated by the GMs. The thread went on for a while until a community rep came out and called out that person that the story was fabricated, and provided a log of what actually happened. In all of my years here, I saw that happened once. The point here is that anyone posting about a claim on their account on this forum, the staffs can trace and vet the content for authenticity. In a way, if the situation is genuine, the victims do not need evidences, things like time stamp is only bonus to help expedited the process, it's not a requirement. The reason GMs don't accept them because anything outside of the game can be tampered, they only need you to tell them where to find the proof in game so they can find it quickly themselves, they will never ask you to provide said proof.

I saw the original thread on reddit that raise two problems, serious problem if it is indeed true:

1 - The house is gone even though they were INSIDE of it just as recent as the day before.
2 - The GM told them to just suck it up because there is nothing they can do.

However, it is these very 2 problems that have not seen any concrete evidence as to actually happened. In fact, as these thread going, each time a person come forward with the "me too" comment, the story becomes more vague, not clearer. As everyone know Housing is a rare resource, and often emotional. Hang around the Housing sub-forum and posts about "someone just lost their house and feel devastated" is not a rare kind of post. The reasons varies from forgetting the timer, not getting email, thought they were in there before ...etc... Again, most people care deeply when they lost the house. This bug however, have a strange pattern, so far most of the victims who came forward for one reason or another, did not post on the official forums:

- Was banned from the forum.
- Was too emotional devastated to log on and make a report.
- Don't care enough about housing to make a report.
...etc...

Adding the fact that half of the claim are the "this happened to someone I know, who doesn't post on the forum" type. I find this a really strange coincidence. Again, when people lost their house even to legitimate reason, they go at length on "how they don't deserve to lose it". Even in this thread, the few people who claim it happened to themselves seem to be very nonchalant about it (just a one liner), with the exception of Anghri, who's the only one who bothered to fill out a bug report. But even then, there is a slight problem and that is for him, it's also been a while since he last entered the house. Again, thread about losing the house because people think they still have time, or because they thought they was in the house not long ago are pretty common. Personally unless it's an event, I'm only confident about miscellaneous activities tracking for a maximum of two weeks, beyond that and my mind starts getting confused on "when was the last time I did it?".

I'm not accusing of anyone lying of course, but call it skeptical if you want, or even playing the devil advocate but I have few reasons to believe the stories as being claimed. Esepcially right now, the higher emotion seems to come from the people who are afraid of this may happen to them, then those who actually claimed it happened. Adding the fact the topic got hijacked/deluded into people opinion about the length of the reclaimation, and no doubts some also try to piggy back their issue into this unverified bug. Again, my interest in this topic is specifically on the 2 original claims:

1 - The house is gone even though they were INSIDE of it just as recent as the day before.
2 - The GM told them to just suck it up because there is nothing they can do.

Until I see an actual verification of this, I will reserve the right to be skeptical. And to everyone else who genuinely want to find out the truth about this, I suggest you to stay on topic and talk about this issue and this issue only, so that when a community rep come in here they will only see and address that one specific (and most important) issue. Don't try to ride on it to promote your own opinion/agenda.

That’s what people seem to be overlooking.. if there was reports sent to SE by now they would have at the very least shut off the auto demo while trying to figure out what the problem was. It’s been far too long without SE themselves responding to this to prove it’s actually happening. Like everyone I’m hoping this is a hoax or confusion on the part of a few people and the story just happened to spread fast

I've asked the person, iShirozaki if they ever followed up with the EU rep who frequents reddit, no response. They were banned from the Official Forums, and their claim is that they were in the house from what they can screencap on July 15 2018 and the house was demolished on August 7 or just before/during maintenance for the patch. https://imgur.com/a/rEsWL2W Those are the in-game report return screenshots.

I don't think SE really gives a care about the players if they keep getting there subs. Have 2 family accounts and a week ago tried to login to play and said someone suspicious tried to login but was same pc they always used to play with. And still waiting for them to send thing to email to reset the password. 2 weeks later still nothing. That is how much SE cares about players. So far we turned in 10 tickets on it and nothing.

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Originally Posted by ExKage

I've asked the person, iShirozaki if they ever followed up with the EU rep who frequents reddit, no response. They were banned from the Official Forums, and their claim is that they were in the house from what they can screencap on July 15 2018 and the house was demolished on August 7 or just before/during maintenance for the patch. https://imgur.com/a/rEsWL2W Those are the in-game report return screenshots.

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First, A Reddit user name can not be verified. Second, that image has been posted several times, and it proved nothing related to the claim.

- It does not prove the players lost the house they were just in before.
- It does not prove the gm 'admit' that the error exist, which is another important claim in that thread.
- It actually dismissed the claim that the gm told the victim to suck it up.

If anything, the text seems to indicate that the gm found nothing unusual with the in game report, and told the sender that if they still "insisted" there is an error, then it's above the power of the gm to solve, and the player should go make a report on the forum. Which actually, diminish another claims about "SE is trying to sweep this under the rug". While pretty much everyone proclaimed victim had said they're referred to the forum, for some reason no report is made. Yet there are people claim they're told to go the forum by the gm, and then told by the rep here to fill an in game report. Yet we neither see a report of that nature on here, and neither that seems to be the usual protocol.

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Originally Posted by Anghri

To the point of raising bug reports, there was a bug report that I raised a few days ago that has recently moved to "Working as intended". I am worried about forum ban for stating too much, but I have no more information than I had when I submitted a ticket/bug report and have not received any direct contact aside from a canned "please submit a bug" reply.

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You report is actually in the "Accepted Bug" forum as the time of me writing this post. This does NOT mean they verify the bug is true (it would be moved to the verified sub-forum if that's the case). However this proves that they ARE actively looking at your report and not dismissing it. Again, everyone should try to keep this thread focus, we will have an answer in due time. On the other hand, if anyone have a ligitimate case on this issue, instead of posting a rant on this thread (or reddit, unless for some reason the majority of people with this problem are all banned from this forum by coincidence), you should go file individual official report. If the bug exists, the more cases the dev has to look at, the faster than can find the problem.

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Originally Posted by Raven2014

First, A Reddit user name can not be verified. Second, that image has been posted several times, and it proved nothing related to the claim.

- It does not prove the players lost the house they were just in before.
- It does not prove the gm 'admit' that the error exist, which is another important claim in that thread.
- It actually dismissed the claim that the gm told the victim to suck it up.

If anything, the text seems to indicate that the gm found nothing unusual with the in game report, and told the sender that if they still "insisted" there is an error, then it's above the power of the gm to solve, and the player should go make a report on the forum. Which actually, diminish another claims about "SE is trying to sweep this under the rug". While pretty much everyone proclaimed victim had said they're referred to the forum, for some reason no report is made. Yet there are people claim they're told to go the forum by the gm, and then told by the rep here to fill an in game report. Yet we neither see a report of that nature on here, and neither that seems to be the usual protocol.

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Of course it can't prove it because no one thought before they actually lost their house that they need to actually have some way to date their presence in their house (perfect way to do that now is a message in your message book with you in it). I never said it was fact. If you notice, I said "no response" to their follow up and used the words "claim".

Here's a report, moved to insufficient information, http://forum.square-enix.com/ffxiv/t...before-45-days, which I've posted earlier in this thread. I've asked SE_Kahuna on reddit previously what these people could submit so that it wouldn't be moved.

Your use of double "neither" is highly confusing. Being told to use the forum or use in-game reports is usual protocol.

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Originally Posted by hynaku

I don't think SE really gives a care about the players if they keep getting there subs. Have 2 family accounts and a week ago tried to login to play and said someone suspicious tried to login but was same pc they always used to play with. And still waiting for them to send thing to email to reset the password. 2 weeks later still nothing. That is how much SE cares about players. So far we turned in 10 tickets on it and nothing.

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Sounds like you need to use the SE token for One Time Password. That happens when different consoles/IPs are used. For example, it always had issues when I logged in at home and when I logged in while I was on college campus visiting friends until I got the Token app.

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Originally Posted by Raven2014

First, A Reddit user name can not be verified. Second, that image has been posted several times, and it proved nothing related to the claim.

- It does not prove the players lost the house they were just in before.
- It does not prove the gm 'admit' that the error exist, which is another important claim in that thread.
- It actually dismissed the claim that the gm told the victim to suck it up.

If anything, the text seems to indicate that the gm found nothing unusual with the in game report, and told the sender that if they still "insisted" there is an error, then it's above the power of the gm to solve, and the player should go make a report on the forum. Which actually, diminish another claims about "SE is trying to sweep this under the rug". While pretty much everyone proclaimed victim had said they're referred to the forum, for some reason no report is made. Yet there are people claim they're told to go the forum by the gm, and then told by the rep here to fill an in game report. Yet we neither see a report of that nature on here, and neither that seems to be the usual protocol.



You report is actually in the "Accepted Bug" forum as the time of me writing this post. This does NOT mean they verify the bug is true (it would be moved to the verified sub-forum if that's the case). However this proves that they ARE actively looking at your report and not dismissing it. Again, everyone should try to keep this thread focus, we will have an answer in due time. On the other hand, if anyone have a ligitimate case on this issue, instead of posting a rant on this thread (or reddit, unless for some reason the majority of people with this problem are all banned from this forum by coincidence), you should go file individual official report. If the bug exists, the more cases the dev has to look at, the faster than can find the problem.

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I agree to keep the thread focused. I updated my original post as the status of the bug report has been changed. I would like to re-iterate I am in no way implying anything but feel that it is in error and want to make others aware so that if there is a concern they can simply check on their homes and make sure they are not impacted. As I said before not trying to fearmonger.

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Originally Posted by MomomiMomi

I've only seen two that claimed they were in it less than a week ago, and I don't consider either one credible. They could even be the same person.

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I looked into two of the people's post history. One seemed to be an account with a very short history, but the other seemed to be a longtime low-drama redditor on a number of subreddits and also a long-time FFXIV player too. Seemed pretty credible to me. On top of this you have to rule out all the people that said it was definitely under 45 days ago and that there was no warning, and SE rep has already said right here in this thread there was no problem with notification emails. That leaves either a whole bunch of people lying/trolling, or FFXIV having a legitimate and disastrous bug with an ongoing investigation. Not one or two people.

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Originally Posted by DelSolstice

On top of this you have to rule out all the people that said it was definitely under 45 days ago and that there was no warning, and SE rep has already said right here in this thread there was no problem with notification emails. That leaves either a whole bunch of people lying/trolling, or FFXIV having a legitimate and disastrous bug with an ongoing investigation. Not one or two people.

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Not receiving an e-mail is not the same thing as an e-mail not being sent. Bayohne said e-mails were sent. Anything after that is out of their hands. That's why they say to make sure you don't have some kind of spam filter that's preventing you from receiving it.

There are multiple reasons a person might not be receiving their e-mail. They haven't updated their e-mail address, they entered the wrong one, it's going to some kind of junk folder, it's getting caught in a spam filter, etc.. Sure, there could be a problem with e-mail notifications, but it's still quite likely that those e-mails were sent and simply not received.


And as far as post history of people posting about this issue, I don't think the first person who posted this issue is very credible. As I implied in my first post in this thread, I actually don't think they're even subscribed to the game. I have no proof of that, but I think it's quite likely.

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Originally Posted by Odstarva

Calm down, miqo'te.

I said I've never seen the issue, I've never experienced it, none of my friends have experienced it and it's never come up on my server at all.
I don't need to browse every board ever to be able to give my opinion, do I?


Why is everyone so angry all the time.

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It's a fact that there are several post all over the place with people's showing responses from SE about losing their house. Facts are facts and you can't ignore them and say "oh it's trolling". It's like not getting educated about Earth and space and when people say the Earth is round you just say "I've never seen or heard of this before. Must be trolling"

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Originally Posted by DelSolstice

On top of this you have to rule out all the people that said it was definitely under 45 days ago and that there was no warning, and SE rep has already said right here in this thread there was no problem with notification emails. That leaves either a whole bunch of people lying/trolling, or FFXIV having a legitimate and disastrous bug with an ongoing investigation. Not one or two people.

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Sometimes e-mails get eaten up half way to the location. It happens and is nothing the sender controls. I've had plenty of cases where emails didn't actually get sent to me, which caused issues such as verification of accounts, or losing important information for something.

As Momomi already put it, they were SENT, but that doesn't mean they were RECIEVED. It is also possible these mails could be sent to spam too, meaning you wouldn't get alerted unless you went out of your way into the spam folder to check. That case though is, again, nothing Square technically can control. Least I don't think. Things get put in spam if your email registers the mail as being sent to too many people I think.

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Originally Posted by MomomiMomi

Not receiving an e-mail is not the same thing as an e-mail not being sent. Bayohne said e-mails were sent. Anything after that is out of their hands. That's why they say to make sure you don't have some kind of spam filter that's preventing you from receiving it.

There are multiple reasons a person might not be receiving their e-mail. They haven't updated their e-mail address, they entered the wrong one, it's going to some kind of junk folder, it's getting caught in a spam filter, etc.. Sure, there could be a problem with e-mail notifications, but it's still quite likely that those e-mails were sent and simply not received.


And as far as post history of people posting about this issue, I don't think the first person who posted this issue is very credible. As I implied in my first post in this thread, I actually don't think they're even subscribed to the game. I have no proof of that, but I think it's quite likely.

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EDIT: yes I did quote the wrong person originally fml

Okay, so your entire counter argument is "these couple people are lying/might be the same people and all these other people are just really incompetent with their emails."

Let's even say you have a 90% chance of being correct, which I would say is waaaaay too high considering SE's ridiculous handling of the Ungarmax bug (and I like SE). Let's say there's only a 10% chance this is true. Let us, in fact, give your argument every benefit of the doubt.

If there is a 10% chance that houses are being autodemolished as a bug they should still pause the timers a a couple weeks just to be safe, that shouldn't even be a question.

I can't believe you are arguing against safety here because you have a gut feeling or whatever. Even if this was all not true, pausing the timers would immediately quell the panic, and believe me there is a pretty severe state of panic, and that alone is enough to pause things. If it turns out that it was all bs, then great. A few people trolled SE into pausing autodemolish. Big whoop. But either way, this is not a risk that people should be taking. Are you seriously giving zero credence to all this? Because at this point that's not being skeptical, it's having a religious level of faith in Square Enix's competence in this area, which they have very much not earned.

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Originally Posted by Bayohne

Greetings everyone,

Apologies for the delay in sharing a response regarding this matter.

From our investigations, we have not found cases where housing demolition warning emails were not sent to users who were approaching an estate demolition deadline. To ensure that important notifications such as these are received, we ask you to confirm that your email address is up to date in your Square Enix account settings.

However, if you feel there was an issue regarding your estate being demolished erroneously then it is imperative that you submit a detailed bug report (either via the official forum, (NA) Support Center/(EU) Support Centre, or an in-game GM call) so that the team can do a thorough investigation. We would need information from those affected directly to ensure we gather as much pertinent information as possible.

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Hello Bayohne, thank you very much for the response.

There have been two kinds of reports that we have been seeing posted on reddit and the official forums: 1) Cases of houses being demolished prematurely, 2) Cases of the demolition timer being triggered earlier than scheduled. May I ask what kind of information proves to be most useful for the devs to verify these cases? Particularly for players whose houses have already been demolished, I believe there's not much evidence that they can provide after the fact apart from dates (or approximate dates) of when then they last entered the house and when the house was demolished (or when they first noticed it being demolished). Will this be enough information for the devs to go by to be able to investigate thoroughly?

I believe that the more information we have on what would help the devs look into this matter best, the better we'll be equipped to inform the playerbase on what steps to take. I think I speak for every homeowner here that the prospect of this bug existing is a big concern for all of us and we'd like to do what we can to help the process along.

There are possible ways that Square Enix had sent out emails but that it's not the receiver's email that is the issue but the back end of the sender's. I'm also not saying that's the case. I'm not saying this is the exact case either, but I've had issues with the sender being unable to actually get an email to me because of a pdf. Some setting with the pdf, the fact that it was a pdf, the file size, anything. There just might be an issue on that end. I had issues with someone else's work email not sending to me or them not receiving anything which led to my sending and receiving from their personal email.

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Originally Posted by DelSolstice

Okay, so your entire counter argument is "these couple people are lying/might be the same people and all these other people are just really incompetent with their emails."

Let's even say you have a 90% chance of being correct, which I would say is waaaaay too high considering SE's ridiculous handling of the Ungarmax bug (and I like SE). Let's say there's only a 10% chance this is true. Let us, in fact, give your argument every benefit of the doubt.

If there is a 10% chance that houses are being autodemolished as a bug they should still pause the timers a a couple weeks just to be safe, that shouldn't even be a question.

I can't believe you are arguing against safety here because you have a gut feeling or whatever. Even if this was all not true, pausing the timers would immediately quell the panic, and believe me there is a pretty severe state of panic, and that alone is enough to pause things. If it turns out that it was all bs, then great. A few people trolled SE into pausing autodemolish. Big whoop. But either way, this is not a risk that people should be taking. Are you seriously giving zero credence to all this? Because at this point that's not being skeptical, it's having a religious level of faith in Square Enix's competence in this area, which they have very much not earned.

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Did you quote the wrong person?

Anyway, I never said they shouldn't stop timers. And I'm pretty much the last person to believe in Square Enix's competence. I'm probably one of the most critical people of them on these forums.

What I am saying is that people should calm down and be reasonable. A lot of people have made mistakes in their panic, which has led to false information being spread around. And a lot of information is getting mixed up. And most of it is hearsay.

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Originally Posted by MomomiMomi

Did you quote the wrong person?

Anyway, I never said they shouldn't stop timers. And I'm pretty much the last person to believe in Square Enix's competence. I'm probably one of the most critical people of them on these forums.

What I am saying is that people should calm down and be reasonable. A lot of people have made mistakes in their panic, which has led to false information being spread around. And a lot of information is getting mixed up. And most of it is hearsay.

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Yes I did quote the wrong person, fml, since corrected.


Fair enough that people should be reasonable and try not to spread exaggerated rumors. There's probably been a fair amount of that. But at the same time, this is an extremely serious issue (at least as far as this videogame goes), and caution absolutely trumps skepticism here. Once SE has actually taken precautions, then I would agree with you that yes, people should calm down. Until then, given SE's uneven track record and de-prioritizing the non-Japanese datacenters, I'm all for banging pots and pans about this. I don't care if we get some false noise, that's a secondary priority.


And also until then, I'm taking precautions so if it happens to me, I at least have everything documented. I don't have a super strong attachment to my house but I love my plot to death. I'd be horrified if I lost it.

No housing demolition
Increase instances
Add Ishgard housing
Allow movement of your complete house for a punitive fee (if any)
Allow your character to retire in your house as per an inn room

Get it done SE

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Originally Posted by Bayohne

Yes, as I mentioned, we are asking users who feel that there was an error outside of the normal housing demolition procedure to fill out a bug report so we can investigate the claims case by case.

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I have to ask, how does this help people who have already lost their houses or those fearful of losing them? There are numerous reports of houses being demo'd mere days after the owner stepped inside them. A bug isn't report give them their house back.

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Originally Posted by Bourne_Endeavor

I have to ask, how does this help people who have already lost their houses or those fearful of losing them?

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Eh ... it would help addressing the problems (if exists or doesn't exist) so people don't have to fear any more for once?

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There are numerous reports of houses being demo'd mere days after the owner stepped inside them. A bug isn't report give them their house back.

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For two, it helps to verify if the report is factual. If they can verify that it is, they can both stop it and find a way to compensate the affected players. It seems you're asking the questions already assuming what people are claiming are true. But until it's verified as factual, there is nothing else to do really. And like I said, if people are interested in seeing the issues come to light/resolves quickly, then it's their interests to make the reports.

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Originally Posted by ErysNight

Dear Bayohne,

Thank you for responding. For the inevitable complaints and comments in poor taste that you'll receive in response to your post on here and Reddit, I wanted to say thank you on behalf of us reasonable players. Please don't get discouraged by this community. Some of us appreciate the work you do.

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For everyone ready to take pitchforks to SE headquarters, read the response again. SE can't do anything or look at anything if there are no reports submitted. How can they possibly check to see if someone lost their home, but was in it recently, if they don't have a name? At this point in time, the alleged people that had their houses dissapear before the 45 days or their timers not show, have actually NOT posted proof. I saw reddit posts of an alleged convo with SE support but then no follow-up. Ask yourself, have you been personally affected or are you just listening to hearsay?

SE is directly engaging you right here, right now. Bayohne is one of our community reps that can get something done! You have his attention, don't waste it!

If you have proof, SUBMIT IT so that this very important bug can get fixed if it does exist. None of us want to randomly lose our houses. We need to come together at this time, and show the devs that there is in fact a problem so they can fix it. This thread really needs to focus on providing proof instead of people looking for any chance to sheep out and complain.

Turning this thread into a complaint thread is going to get us ignored. For once in your lives be a constructive community that gets stuff done. If none of the victims are willing to put proof forward, just remember this is not SE ignoring the NA community. It's us crying wolf and doing nothing.

Please for the sake of getting something important fixed, be constructive and let's solve this together.

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Finally someone saying what i been saying for days.

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Originally Posted by Riardon

This "Me too" post doesn't offer anything except from more water in the rumour mill.
Fill in the bug report and submit it to SE.
Also take screenshots of everything concerning this bug from in game logs and screenshots to mails and support conversations.

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Agree. On the forum and Reddit combined we've seen dozens of people claiming they affected but only 1 person reported it (granted they might filed in game GM calls or chat) but normally people are really vocal about this stuff and it been pretty low on that part and no ss of conversations, nothing. At this point I kinda lean towards people just wanted attention.

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Originally Posted by DelSolstice

EDIT: yes I did quote the wrong person originally fml

If there is a 10% chance that houses are being autodemolished as a bug they should still pause the timers a a couple weeks just to be safe, that shouldn't even be a question.

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If SE don't get any reports it like a needle in a haystack to even troubleshoot or investigate a alleged bug.

So we have 2 aspects of this alleged catastrophic bug.
E-mails won't reach the house owners for various reasons.
And houses being demolished earlier than the 40smth days limit despite of the owners' recent activity in the house.
These are 2 different things.
The second one is what gives me chills down my spine as I own a mid plot and spent too much time and gils decorating not to mention the stress to hunt down this specific plot.
I wish those people who said they are affected would post more proof like screenshots etc of the conversations they had with SE support and GMs be it here on the OF or Reddit.
Up until now I saw no solid confirmations or valid clues that indeed this thing happens. That doesn't mean it's not real but we need more proofs for that.
If this would happen to me I would bombard the OF forums and Reddit and would never return to the game unless they would give the house back to me.
One thing is certain I wouldn't let this go in peace and you would see me posting screenshots of everything I could.
SE should cancel the auto demolish system until they are 100% certain there isn't such a bug.
The whole housing system needs to be looked into again and they should change some things.

Catastrophic bug? LOL nonsense.

So far I just saw NO REAL evidence. All happened to friends, friends of friends, my cousin, and (why not?) my cat too had its house demolished in error.

Nobody shown here his/her face and character name with HIS/HER own issue.

Feels like an orchestrated campaign against autodemolition timers.

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Originally Posted by LalaRu

Catastrophic bug? LOL nonsense.

So far I just saw NO REAL evidence. All happened to friends, friends of friends, my cousin, and (why not?) my cat too had its house demolished in error.

Nobody shown here his/her face and character name with HIS/HER own issue.

Feels like an orchestrated campaign against autodemolition timers.

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My friends uncles dads cat's kitten's cousin got the house auto demolished

If this has been some kind of orchestrated campaign, then I am truly sorry for assisting those who started spreading this false information so much by making this thread and it helping their (potentially) false story go much farther and wider in the community. I was just a concerned player who wanted to get to the truth of what I was hearing because it made me really worried about my plots and everyone else who plays this game that has an attachment to them.

I thought making this thread would bring much needed attention to the potential issue where there before was very little and that by now we'd have some actual evidence rather than people just saying "it happened to me or my friend's friend" too. I am truly surprised we have not had any concrete evidence, and have started to doubt this bug myself. Sigh, I felt it was best to be better safe than sorry than just waiting around to see what happens in case there WAS a bug and then more plots getting lost when they shouldn't have been.

If the truth is this bug does not exist, and it turns out I just fell for their trick by panicking like many others here have now done, then I am truly sorry for mistakenly being part of the problem of false information - there just was no way of knowing for sure, so I was wanting to do the best thing I could about it, to do the right thing. I am so very sorry if this has all just been a prank I fell for and dragged others into. At the very least in that scenario, we can rest easy knowing our plots are safe.

It's up to SE and those who were supposedly affected to prove if this bug really exist or not.
I personally don't think this bug really exists but I won't claim this is orchestrated bad mouthing campaign targeting SE yet.
There is a chance that is real and as long as I don't see proofs from the one or the other side I can't claim that it is real or not.
It's not a bad thing to discuss something.
Remember what happened with Ungramax. The bug was being exploited for months and SE acknowledged it and acted kinda late.
That has also been discussed in Reddit and it proved real. Though there we had actual hard evidence.
For this supposedly housing bug we need proofs like actual videos/screenshots/emails/character names/server names/logs/screenshot of the discussions between the player and GMs/Customer Support.
If those players fear that they might get banned for the OF Forums or they already got a ban and they can't post here well there is Reddit.

Good old mass paranoia, it's like the 2000s internet rumors spreading but now that we can have way to prove things it doesn't work anymore, lol :V

+ I like the fact that every person who declared to have a close experience with the subject just vanishes out of existence on every message board related to FFXIV when people are asking precisions about it.


If there is ONE big problem, a REAL problem, is that Outlook/Hotmail and AOL/Yahoo, and certainly others, tend to put housing mails into the junk box automatically, or is just blocking them completely. (FFXIV-HOUSING@square-enix.com)

+ SE not notifying clearly in game, you have to check the calendar, we need a bit ol' "WARNING, HOUSE DEMOLITION ENGAGED"

https://i.imgur.com/ZQRymGD.png

I was close to lose my house on Ragna because i didn't checked my junk mails from awhile.

Already happened, but last month, i didn't even got the 10 days warning, just the 3 days. I got very, very lucky (i checked the junk mails because i was registering to a forum), because i was kind of not very intensively playing the game and i completely forgot about going in the house that month.

https://i.imgur.com/O6vzRCZ.png (you can see the previous warning, with another house)

So yeah something doesn't work with the warning system. I think the problem start from there and difficulties of people remembering when was the last time theiy entered their house (i include myself there), it happens sometime.

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Originally Posted by Luxyn

If the truth is this bug does not exist, and it turns out I just fell for their trick by panicking like many others here have now done, then I am truly sorry for mistakenly being part of the problem of false information - there just was no way of knowing for sure, so I was wanting to do the best thing I could about it, to do the right thing. I am so very sorry if this has all just been a prank I fell for and dragged others into. At the very least in that scenario, we can rest easy knowing our plots are safe.

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There have been plenty enough voices in here and in other channels reminding people that this bug is unconfirmed but nevertheless something to watch out for. Even your first post says as much. I don't think there's anything to apologize for. This thread is here so we can investigate the validity of the reports and that's exactly what we're doing.

If this was all a hoax, then great, no harm no foul. I can't say the same for the contrary. Many people value their homes and if this bug truly exists like many reports suggest then it's worth looking into.

Should any more affected players come forward the best thing we can do is urge them to file a bug report with the necessary information.

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Originally Posted by LalaRu

Nobody shown here his/her face and character name with HIS/HER own issue.

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Ok, you want an actual issue? One of the issues happening happened to ME.

Not the issue of timers being wrong, but definately the one of emails not being sent out. My old house (I have recently reacquired one) was demolished without a single email being sent. I have done as Bayohne said and checked the email linked to my service account and everything is correct on my side. As a result, I no longer trust the demolition system in the slightest, and I am constantly fearful of losing my house to another error on SEs part, like the one we are currently discussing.

What I'm trying to say is that SOMETHING is going wrong on SEs side, and that the response of "Our investigation showed that nothing is wrong" is also flat out wrong, and you shouldn't assume that its just an orchestrated campaign.

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Originally Posted by Eidi

If there is ONE big problem, a REAL problem, is that Outlook/Hotmail and AOL/Yahoo, and certainly others, tend to put housing mails into the junk box automatically, or is just blocking them completely. (FFXIV-HOUSING@square-enix.com)

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I can vouch for emails not being sent to a Gmail account. I also checked the spam folder and there was nothing there.

Better save then sorry right? If those people are not lying then you brought all of our attention to this and might have stopped some demolishing on the way. And if somehow all these people just lied or remember the information wrong we might have had some panic for a bit but at least we know that our houses are save.

I just want to finally know which side is true.

(And as someone that has not received a mail from SE about my timer and do receive other mails from them I remain a bit skeptic about this.)

In the end I just wish that if someone talks about a bug like that, that SE reacts a bit faster and halts the timer until its sorted out. This way nobody needs to fear it, nobody would be angry at them if the bug truly exists and they can take their time to investigate it.

So we need to PSA and spread about the mails problem, not houses supposedly vanishing. If this is the heart of the problem.

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Originally Posted by nranola

There have been plenty enough voices in here and in other channels reminding people that this bug is unconfirmed but nevertheless something to watch out for. Even your first post says as much. I don't think there's anything to apologize for. This thread is here so we can investigate the validity of the reports and that's exactly what we're doing.

If this was all a hoax, then great, no harm no foul. I can't say the same for the contrary. Many people value their homes and if this bug truly exists like many reports suggest then it's worth looking into.

Should any more affected players come forward the best thing we can do is urge them to file a bug report with the necessary information.

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There been plenty voices here? All I seen is "me too" and "that happend to a friend" but no follow ups or post from these supposedly affected people. Even on Reddit it been pretty silent for 3 days.

I have been skeptic but given people benefit of the doubt IF it was true but there hasn't been any clear indication people got their houses removed in error.. Apart from that 1 guy that made a bug report.

Quote:

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Originally Posted by Eidi

If there is ONE big problem, a REAL problem, is that Outlook/Hotmail and AOL/Yahoo, and certainly others, tend to put housing mails into the junk box automatically, or is just blocking them completely. (FFXIV-HOUSING@square-enix.com)

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MSN, Hotmail, Livemail, Yahoo and Aol is notorious they block email like this or anything really coming from a company. It been a problem for years. Gmail all day long and you're safe. It not SE fault they get blocked or junk mail'd. It the user responsiblity to whitelist and allow email from SE.

I have never had a problem with Gmail and I've got both notification about FC houses and personal across my alts.