Why is there no refund for the 48 hours maintenance?

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Originally Posted by Xylira

Pretty much every other subscription based MMO I've played has at some point in the past credited actively subscribed members for lost playtime when an extended service outage occurs. I recall it not being uncommon for Blizzard when it came to WoW, even when the outages were expected due to extended maintenance periods or patches that took a while.

So while SE is technically within their right to do nothing, in my opinion I find it distasteful from a customer service perspective for them to just pocket the difference. Especially when they're expecting us to fork over $40 for Dawntrail at the same time.

I'm not by any means mad about it, I just think it's poor form for a service provider.

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There were a very very rare few times where Blizz has done that. Most infamously during the Lizard Squad DDoS debacle. However, they have never actually given any credit for actual maintenance scheduled or Emergency.

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Originally Posted by Azureskies01

Back in the day in vanilla servers would shit themselves randomly and you could count on just about ever Tuesday being a full maintenance day. Never remember them giving us 4 days for free a month.

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Servers crashing wasn't uncommon, but they were rarely down for long periods. I remember most of the time they'd be back up within 15 minutes. Sure the weekly maintenance wasn't great either, but it was rare that things were unplayable for a full 24 hours, let alone 48 hours, but it was those rare cases where they did actually take that long that active subs were credited.

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Originally Posted by Vrankyl

There were a very very rare few times where Blizz has done that. Most infamously during the Lizard Squad DDoS debacle. However, they have never actually given any credit for actual maintenance scheduled or Emergency.

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You sure about that? I distinctly remember a few times where they did credit people. It might have only been for certain servers that were particularly finicky, I played on one of the more populated ones.

Either way, as I mentioned every other MMO I've played that had extended downtimes has credited active subscribers as compensation.

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Originally Posted by Sotaris

Bait used to be good on this forum.

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it's never been good, people here are just incredibly easy to snag

It might be a troll post but he's right.

Even free to play games like Star Rail give compensation.

We are getting a free fantasia, that’s worth 10$.

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Originally Posted by Aluja89

It might be a troll post but he's right.

Even free to play games like Star Rail give compensation.

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Isn't that precisely because they depend on your goodwill and money to blow on their gacha shop? The happier you are, the more likely you are to spend even more money.

In FFXIV, you’ve already paid for admission. They don’t really expect you or need you to pay more.

The mindset really needs to be this: you are paying for a monthly pass, like you would for Disneyland. If a particular day is closed for maintenance, you are not compensated. Nor are you compensated if a particular ride is closed for the day. Your ticket only allows you access to the park when it is open, which you agree to when you buy the ticket.


@OP

If you actually took time to read the EULA, you would see in part 5, that you specifically agreed to:

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5. INTERRUPTION TO THE SERVICE
From time to time, in order to provide our customers with the optimal gaming experience, it is necessary for Square Enix to conduct routine maintenance on the computers and/or servers that support the Game. During these times, access to the Game or support services may be interrupted. Access may also be temporarily suspended in whole or in part, without notice, due to emergency repairs, fire, flood, explosion, war, strike, embargo, governmental action or failure to act, the act of any civil or military authority, act of God, or by any other causes beyond Square Enix's control, or any other reasons for which Square Enix, in its sole discretion, deems that temporary suspension is necessary. You acknowledge that disruptions of service may occur and waive any causes of action against Square Enix in any way arising from or related to any such disruptions of service.

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The end. You agreed to this. I even bolded the important bit for you.

Nobody forced you to agree to this, nor does anyone force you to play this particular game. You can protest sure, but complaining about it is moot.

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Originally Posted by Xylira

You sure about that? I distinctly remember a few times where they did credit people. It might have only been for certain servers that were particularly finicky, I played on one of the more populated ones.

Either way, as I mentioned every other MMO I've played that had extended downtimes has credited active subscribers as compensation.

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The only free game time compensation I specifically remember getting from Blizzard was for the Wrath of the Lich King launch (it was extremely buggy with servers going up and down about every 4-6 hours for most of the first week). They gave us either 2 or 3 days (can't remember which). I vaguely remember getting another free day added, but I think that was more promotional than for downtime. If they offered any free game time as compensation after Legion, I have no clue since I stopped playing at the end of Legion.

Game companies do compensate for unscheduled extended downtime that was their fault, yes. Endwalker launch is a prime example of where SE has also done it.

For a scheduled maintenance? Doesn't happen unless something goes wrong and the maintenance lasts far longer than originally planned.

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Originally Posted by Aluja89

It might be a troll post but he's right.

Even free to play games like Star Rail give compensation.

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Free to play games usually gives free gems for compensation is getting free Poetic what you want?

It doesn't really matter now tbh 3 hours left basicly

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Originally Posted by kaynide

Isn't that precisely because they depend on your goodwill and money to blow on their gacha shop? The happier you are, the more likely you are to spend even more money.

In FFXIV, you’ve already paid for admission. They don’t really expect you or need you to pay more.

The mindset really needs to be this: you are paying for a monthly pass, like you would for Disneyland. If a particular day is closed for maintenance, you are not compensated. Nor are you compensated if a particular ride is closed for the day. Your ticket only allows you access to the park when it is open, which you agree to when you buy the ticket.


@OP

If you actually took time to read the EULA, you would see in part 5, that you specifically agreed to:



The end. You agreed to this. I even bolded the important bit for you.

Nobody forced you to agree to this, nor does anyone force you to play this particular game. You can protest sure, but complaining about it is moot.

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Eh, this is really such a weak defense I'm not even going to engage with it.

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Originally Posted by Chajii

Free to play games usually gives free gems for compensation is getting free Poetic what you want?

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Poetics aren't premium currency lol

I need payment of $0.45 back ASAP by EOD March 26.

Chloe

Round 2 I guess...it hasn't even been a full year...

*goes back to reading a book*

It's alive! The old post is alive!

I thought it was 24 hours? Why is this post being resurrected?
Though 24 hours for patch application is kinda weaksauce.

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Originally Posted by Mistress_Irika

Round 2 I guess...it hasn't even been a full year...

*goes back to reading a book*

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what you reading can I join ya?

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Originally Posted by Sotaris

Bait used to be good on this forum.

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I sometimes miss titanmen.

Is this inane demand still going on? You're not going to get a refund for scheduled maintenance. You agreed to the Terms of Service, which tell you there will be downtime for any number of reasons, and no you wont be owed any refunds because of that. Just installing and updating the game on a PC can take 2 to 3 days. And unless you're on a free trial, that's 2 or 3 days as a paying subscriber where you can't play the game... because you can't even update the game on PC without an active subscription. In fact, 2 days of maintenance for a major content update is nothing compared to what often happens in the industry.

WoW will often go down for days at a time, multiple times a week for a month or two after a major update. No refunds for time you couldn't play.

City of Heroes had update cycles where the game was either down or unplayable for nearly a month. At one point an update broke the game to the point it would crash after 5 steps or 5 minutes, whichever came first. No refunds given for time you couldn't play.

D&D Online: Stormreach tends to be down for a week or two all told due to hot fixes any time they release major content updates.

DC Universe Online has the same issues with update downtime.

When I was trying to play Eve Online (which requires a paid sub), it was down for maintenance more often then it was playable.

Whining about a 24 to 48 hour maintenance window is laughable.