Dear Square Enix...

Also, are you using a choice under Debit or one under Credit?

Uhh, Mmm I think under debit

sometime i feel that i have to call and have a fight with them, it's been more than one week now to unlock my account and still they didn't do anything.

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Originally Posted by LazyBarakat

we cannot edit our address, the only way is to create new account and start from lvl 1, no way i will do that

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Yes you can, in the payment step you can put ANY address, im in your region too but in C&B i put UK address

I'm sorry you had to face the same lame problem as many of us, my friend. Right now players from: "Middle East, South America, East Asia and a few more counties.." cannot find a way to pay other than C&B, which has it's own problems.

It's been 2 weeks since they announced that they're working on a new payment method. And I doubt it will come any time sooner.

I'm not trying to discourage you, but this is what I, my friends and so many people ended up with, here's the cold hard truth:

SE won't care that you cannot play, and they won't add a new payment method either way. They'd rather work on some huge retarded mount for the time being.

Do you want to play? Forget about your current account, buy a US FFXIV CD Key from any online store, and start a new US account..

Yeah I know it sucks, but it's the only way.

And don't worry, you'll get all classes to 50, finish all fights and complete all achievements before this problem is solved.

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Originally Posted by ShellQ8

And don't worry, you'll get all classes to 50, finish all fights and complete all achievements before this problem is solved.

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lmao, cant deny that!

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Originally Posted by HiPotion

Yes you can, in the payment step you can put ANY address, im in your region too but in C&B i put UK address

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that's for C&B you are talking about, changing the address in C&B account will not help us, what we want is to change the address for SE account so we can use crysta to pay, our SE account is the one that we cannot change.

Why should we even do that? changing our addresses in our SE account or even getting a new one just to play, buy another game for that? SE should just add at least one god damn payment option, that's all what we ask for...

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Originally Posted by ShellQ8

I'm sorry you had to face the same lame problem as many of us, my friend. Right now players from: "Middle East, South America, East Asia and a few more counties.." cannot find a way to pay other than C&B, which has it's own problems.

It's been 2 weeks since they announced that they're working on a new payment method. And I doubt it will come any time sooner.

I'm not trying to discourage you, but this is what I, my friends and so many people ended up with, here's the cold hard truth:

SE won't care that you cannot play, and they won't add a new payment method either way. They'd rather work on some huge retarded mount for the time being.

Do you want to play? Forget about your current account, buy a US FFXIV CD Key from any online store, and start a new US account..

Yeah I know it sucks, but it's the only way.

And don't worry, you'll get all classes to 50, finish all fights and complete all achievements before this problem is solved.

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Um. From what source did you learn/decide that the same team that models NPCs (here referring to the addition of a carpet to the head of a monster that hasn't changed much since XI), or animates (here referring to adding a character sitting on top of the already-existing goobbue running motions) would be the ones working out the contracts or legalities of payment systems?

Some people amaze me.
A: "What do you do?"
B: "I am a graphic designer who also negotiates contracts for a huge company's billing options."
A: "Wow."
B: "Yeah. I have an MBA, a international law degree with extensive experience in Japanese, KSA, USA, UK, and several other countries' systems, a graphics design degree, and I learned 3D animation in my spare time."

Because all of Square Enix's employees are like that, I'm sure.

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Originally Posted by Sigul

Why should we even do that? changing our addresses in our SE account or even getting a new one just to play, buy another game for that? SE should just add at least one god damn payment option, that's all what we ask for...

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^What Sigul said. This isn't an issue where work-arounds are appropriate. Having to forge an address shouldn't even come to mind. A fix is needed. At the same time, a huge deal like this consists of a LOT more than Squeenix registering a PayPal account. There are a lot of steps in the process and I can assume that there was a d@mned good reason they chose C&B over collecting their own money or a more popular company. I'm guessing they regret that decision now, but it's not something they can fix over the phone.

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Originally Posted by Sigul

Why should we even do that? changing our addresses in our SE account or even getting a new one just to play, buy another game for that? SE should just add at least one god damn payment option, that's all what we ask for...

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I know how you feel, I'm just telling you what everyone ended up telling me. And what most people did, I didn't actually make a new account myself and I don't intend to, even though my friends started forming 1~50 PL parties for the people who were forced to start over.
And I'm sorry that you got stuck in the same frustrating situation.

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Originally Posted by Mychael

Um. From what source did you learn/decide that the same team that models NPCs (here referring to the addition of a carpet to the head of a monster that hasn't changed much since XI), or animates (here referring to adding a character sitting on top of the already-existing goobbue running motions) would be the ones working out the contracts or legalities of payment systems?

Some people amaze me.
A: "What do you do?"
B: "I am a graphic designer who also negotiates contracts for a huge company's billing options."
A: "Wow."
B: "Yeah. I have an MBA, a international law degree with extensive experience in Japanese, KSA, USA, UK, and several other countries' systems, a graphics design degree, and I learned 3D animation in my spare time."

Because all of Square Enix's employees are like that, I'm sure.

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I'll admit that what I said was out of anger from checking lodestone everyday for 2 weeks waiting for a new post regarding something as serious as "Allowing players to PAY" yet ending up finding a new post about some temprary mount that I probably won't have the chance to see for myself.

But my point is valid. Shouldn't they focus on payment first? On the first step of getting players into the game. How the hell are we supposed to enjoy the mount if we can't even log in!

Obviously it's not a priority, and don't tell me "It's only been 2 weeks." It's been over a year.

We all thought that one of the main reasons for the "Free Trial" was to give SE the time to bring us new payment methods, to make this problem disappear. Yet..
(Payment issues)--------------FREE TRIAL------------>(Back to the same Payment issues)

Now I don't really see a point of the free trial. If I had known, I wouldn't have wasted my time, what's the point of playing all these months if my account is going to be closed without giving me a choice?

So, tell me, which "team" should I blame? And do they work for SE?
Keep getting "amazed" my friend, I wouldn't be surprised. :)

I didn't mean to flame quite as much as I did. >.> Sorry.

Nonetheless, I don't know who's doing what at SE--no one outside their company really could tell you that. My point was just that the in-game changes we're seeing shouldn't be considered the problem; they're not what's holding up the payment changes. To be honest, considering some of the other developments someone could have been working on, I think a goobbue mount was kind of...uncalled for in any sense. There are more important things they could have done. But also, as I alluded to earlier, they really didn't have to make anything new--just tweak some already-existing animations and models. But when I first saw that post, I was also thinking, "...This is what you do with my money?" Lol.

That said, I think this really gives you guys more of a right to be upset. Because there should be a separate group of people working on billing/account issues, and they should have made this a priority.

As for the having a year, that's debatable. While we could complain about C&B, I don't think Squeenix realized just how much of a problem it would be until they started the billed period. I didn't follow the forums too closely, but I think most of these problems surfaced (or at least re-surfaced) only after the p2p started. I hadn't realized KSA would be an issue (though I'm in America, anyway), for example. That C&B requires a mailing address seems very... stupid. On the other hand, when Square signed up, they probably didn't test it from every possible country, which they should have. So there was no way for them to notice this until people started having issues.

I don't know what they've done (or not done) about this internally, but I think it would be fair to ask them to do something. I would say extend the trial period for those who cannot pay, but that would just anger all of the people who did pay--especially the lucky few from KSA (and other countries with similar issues) who did manage to pay.

I really don't mean to defend them in this. It's an issue that they should have had fixed long ago. I was just trying to debunk the popular myth that, if you talk to the right person or the right person reads your e-mail, things would change. Whatever has to happen now is much higher up than a support rep can handle. All we can do is make sure they remember that it's an issue, and hope they fix it soon enough. After all, they're the ones using money.

The point of this post is to, no doubt, raise public awareness. Although many of us have friends from countries not supported by Click+Buy, not everyone does. Our linkshell leader is located in Singapore and he has been unable to register yet despite the fact that he has also been around since the beginning. It's sad because it's the common back-and-forth between companies where neither of them wants to deal with the issue.

One thing is for sure: Whoever was in charge of 'finding' and 'picking' a third party to use as their billing system SURELY got the axe the moment we were able to register and people started discovering this problem. It's peculiar that SE hasn't been more quick to fix this issue, as they are surely losing a LOT of revenue on it. What's even more interesting is the fact that Click+Buy has not also been willing to step to the plate, considering they surely get a hefty sum for lending their services to SE. It's a win-win-win if they fix the problem, and yet they don't.

This post, in addition to complaining, is about public awareness. In countries where Click+Buy is supported, we don't even have to think about it. Other people are not so lucky, and their frustration is understandable. I don't oppose this thread being here. Companies are more likely to respond if more people are upset. That's the whole point of petitions after all... to get your voice heard.

Also, South Africa? That's NOWHERE NEAR Saudi Arabia...

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Originally Posted by Ryuko

Also, South Africa? That's NOWHERE NEAR Saudi Arabia...

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I know. I wish one of the devs would respond to that issue alone. Because really, that exemplifies the "Your problem, go whine to ***insert another contact method here***" attitude that has taken over the "proper methods" of contacting support. GM calls get copy/paste responses, the online support centre rarely gets responses at all, calling in often makes no progress.... It's like they don't want us to play. o.0 I'm really thankful that the devs at least take the time to respond to the forums. ^^

Latest update, no answer from C&B, got in contact by phone with them, and they said they'll "check the problem" and call me/contact me via phone or email... more waiting ...

Also, sorry for the double post...

"* Please note that the goobbue mount can only be obtained before the release of FINAL FANTASY XIV Version 2.0."

So I'm gonna miss my chance to get the new mount if this can't be solved...

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Originally Posted by Reinheart

Pretty sure the reps on this side of forum is looking into it but for this issue about not being able to pay because of clickandbuy and issue about wrong character or empty slot got picked I posted on YoshiP thread so if lucky and he see's that post might be able to push a little bit... that's best I can do from my end.

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How's the respond on the japanese section (forum)?

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Originally Posted by Eyn

How's the respond on the japanese section (forum)?

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No response on it :(

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Originally Posted by Reinheart

No response on it :(

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There won't be. This is not the dev's problem. This is corporate Square Enix's problem. The devs probably can't say anything unless it is scripted by their lawyers.

Clearing up a few misconceptions over the last few pages of posts:
- The issue has been known about since the game launched in late 2010, but was not taken seriously at that time due to the free trial period extention making it impossible to measure the extent of the problem.
- The issue was brought to serious light when players of FFXI were forced to migrate from Playonline to the SE Account Management System. All hell broke loose in late August 2011 accordingly.
- Briefly before the migration cut-off, SE announced "we had spoken and they have heard us" and they would extend the deadline for FFXI migration until the billing system would be cleared up.
- This included implementing a new recurring credit card billing system by mid-fall (read: November at the latest)
- This new method did not eventuate. When the FFXIV pay-to-play commencement date was announced in December, it was promised the new method would be ready around the same time as billing starts (read: early Jan).
- A few weeks ago, Bay gave us an update saying that they were nearing the end of their setup of the new billing system and were about to commence testing.

The question is, how long will this testing take and will it actually PASS their testing?

Update: finally got my C&B account unblocked, reason was the same as first block, did not verify the card, explained to them it takes time (which usually it should...) now waiting for confirmation from bank to get the account working... hope all go well...

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Originally Posted by Sigul

Update: finally got my C&B account unblocked, reason was the same as first block, did not verify the card, explained to them it takes time (which usually it should...) now waiting for confirmation from bank to get the account working... hope all go well...

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I hope everything works out for you.

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Originally Posted by Sigul

Update: finally got my C&B account unblocked, reason was the same as first block, did not verify the card, explained to them it takes time (which usually it should...) now waiting for confirmation from bank to get the account working... hope all go well...

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at least you got it unblocked, thy don't want to unblock my account because they didn't accept my bank statement for some reason, and now they are asking for the front copy of my passport, what the hell this is all about? next time they will ask me to send my birth certificate.

inb4 DNA sample, but well, right now I'm trying to confirm it, I checked rates and everything through my bank, won't let me verify even though I double checked alot of times with the bank about the exact amount still won't let me, now trying to get in contact with them about this...

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Originally Posted by Sigul

inb4 DNA sample, but well, right now I'm trying to confirm it, I checked rates and everything through my bank, won't let me verify even though I double checked alot of times with the bank about the exact amount still won't let me, now trying to get in contact with them about this...

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careful, don't try more than 6 times otherwise they will block your account and if they blocked it you will be doomed

I don't have much trust in ClickandDie's use of exchange rates. When I got billed, they billed me $13.19 Australian Dollars (?!?). However at the time of transaction, E9.99 would convert to around about AU$12.30. Personally, I would have preferred they billed me in Euro and let my bank handle the currency exchange, but apparantly that's not how things are being done.

Are ClickandBuy asking you for how much you were billed in THEIR currency or YOUR currency? If they haven't specified, I'd give them YOUR currency and let them do any conversion mathematics. You know, just in case they actually tried to do the assessment in your local currency rather than pounds or euro and didn't tell you.

(Ulterior motive: Trying to discern how ClickandDie go about their international billing.)

They are actually asking me in their currency, I've checked many times with my bank, still gives me an error, emailed them and waiting for a response... I'm starting to give up on playing ...

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Originally Posted by Sigul

They are actually asking me in their currency, I've checked many times with my bank, still gives me an error, emailed them and waiting for a response... I'm starting to give up on playing ...

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better you call them, for them to reply on your email it will take few days, i know the correct amount from AED to USD is 3.74 AED = 1$ while it should be 3.67 , i'm not sure about Saudi Riyal, but i think since 1 AED = 1 SAR so i guess it will be the same amount, try it once but as i said before if they blocked your account you will be doomed.

I didn't even enter it more than 3 times, and they blocked my account, no reason written.... I'm gonna contact them tomorrow... urgh

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Originally Posted by Issac

[snip]

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What Issac said covers it entirely.

OP: I hope you get this bull resolved; I too don't understand how you cannot possibly have a street address since you do live in a supposedly industrial or post-industrial nation, meaning it should be second-nature for even those with a P.O. Box (or a B.O. Box as you referred to?) to have a street address (or did I just concoct that up cause of my own silver spoon nature?).

Okay, so I didn't enter the verification code/amount more than 3 times, got blocked and now they are asking me for bank statement, national ID and picture of the credit card with number covered... sigh, I think I'll just give up on this until SE decides to act, which I doubt will be anytime soon

Welcome to the club!
http://www.pressmyday.com/wp-content.../Thumbs-Up.jpg
أحلى ولكم

haha they will never unblock your account now, i sent them all the papers they want still they asked for my bank statement printed not online, i told them it's printed and you clearly can see the bank stamp on it, but no use, they still saying my documents are incomplete, that's all they know.
try to send them once, if they still fucking with you then here is my other solution, cancel your card and get another one if you have debit card, then make new account with different email and add your new card there, and this time make sure you entered the amount correctly.
or just give up and wait for 1.21, there is nothing to do now anyway.

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Originally Posted by Sigul

Okay, so I didn't enter the verification code/amount more than 3 times, got blocked and now they are asking me for bank statement, national ID and picture of the credit card with number covered... sigh, I think I'll just give up on this until SE decides to act, which I doubt will be anytime soon

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There we have it folks. Brick-walled to the extreme. *sigh*

I really do feel for you, Sigul.

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Originally Posted by Sigul

Okay, so I didn't enter the verification code/amount more than 3 times, got blocked and now they are asking me for bank statement, national ID and picture of the credit card with number covered... sigh, I think I'll just give up on this until SE decides to act, which I doubt will be anytime soon

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That is so beyond ridiculous.

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Originally Posted by Scherwiz

That is so beyond ridiculous.

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Your signature reminds me of this whole situation.

With Yojimbo being SE, and a new sentence saying "No"

Just made a new US account, still debating whether I should buy a CD key and start over or not myself, it sucks to lose all the gils and levels I had in this account.


http://img406.imageshack.us/img406/2629/37905186.jpg

http://img638.imageshack.us/img638/6484/66678755.jpg

http://img10.imageshack.us/img10/3976/47425305.jpg

Oh what the hell. Starting over.

Finally, Square Enix decided to help us out by adding direct payment option, Thank you SE.

Just posting to update about my situation.

that's nice dear, If you would like to make a call, please press 1 and dial again, if you are experiencing technical difficulties, we strongly advise you to please press one and dial again.
have a nice day.
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that's nice dear, If you would like to make a call, please press 1 and dial again, if you are experiencing technical difficulties, we strongly advise you to please press one and dial again.
have really a nice day.
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so about like that right? in all seriousness, that's what they keep doing to you?
sux to be you tiger but these guys aren't going to relent just because you keep poking their automated homo-sapien-sapiens like you've been doing.
still its really insulting that they can't make an exception for a country without a full postal code.
ganbatte kudasai my friend but this might take you a while.
(hope I spelled that right.

Yeah finally direct payment option helped a lot. Thanks SE.. Time to make up for the lost 3 weeks.