Unable to update the group NA/EU Character List but no maintenance is on

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Originally Posted by cubee123

so what did i pay for? i want my money back

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you payed for a game you like, and for a service that might have issues, but thanks for us 'paying', they have the $ needed to pay the tech's to FIX those issues.

If this was a F2P game, with no costs 'needed' by the players in order to play, these problems would last a hell of a lot longer than they will since SE has a steady income from us players.

I got in the queue once today in 7 hours of trying (I know, no life, but it's my one day I can play), put me 116th in queue and after 30 seconds told me the world was full, back to start!

Been trying to get into the game for well over 4 hours now. It seems insane that there is not a proper queuing system and instead they just let everyone barge for the doors and whoever squeezes through first gets in. A simple queue system would make more sense.

But then, I'm british, so maybe I'm just queue biased

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Originally Posted by razorpakk

Thing is, Wow came out Nine years ago, and this is the Third MMO launch for SE...

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Thing is, Diablo 3 had issues too, after how much time they had with WoW? ;)

I completely appreciate teething troubles, I know how these things work, I forgive any company for that... what I can never condone is poor customer service, when thousands of players are trying to play and get nothing but error codes and blank screens with no info as to why they are down or at least feedback that problems are being resolved then you are not providing customer service. People are paying to have access, if they cant have access the very least they can have is customer service representatives to keep them in the loop. Not having this is making a bad situation much worse, exacerbating existing ill feeling and only sullying the square-enix name further.
Game is good, servers will get fixed, but don't fail your player base this early by shutting them out.

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Originally Posted by cokkish

Don't worry about that, pal. They'll extened the free trial period with an extra week. Plus on Wednesday they'll add new worlds thus getting rid of the 'too busy worlds' problem.

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Yeah but are they going to allow free transfers to offload the extra people?

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Originally Posted by Tonberry989

I completely appreciate teething troubles, I know how these things work, I forgive any company for that... what I can never condone is poor customer service, when thousands of players are trying to play and get nothing but error codes and blank screens with no info as to why they are down or at least feedback that problems are being resolved then you are not providing customer service. People are paying to have access, if they cant have access the very least they can have is customer service representatives to keep them in the loop. Not having this is making a bad situation much worse, exacerbating existing ill feeling and only sullying the square-enix name further.
Game is good, servers will get fixed, but don't fail your player base this early by shutting them out.

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They're causing FRUSTRATION this way.

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Originally Posted by Tonberry989

I completely appreciate teething troubles, I know how these things work, I forgive any company for that... what I can never condone is poor customer service, when thousands of players are trying to play and get nothing but error codes and blank screens with no info as to why they are down or at least feedback that problems are being resolved then you are not providing customer service. People are paying to have access, if they cant have access the very least they can have is customer service representatives to keep them in the loop. Not having this is making a bad situation much worse, exacerbating existing ill feeling and only sullying the square-enix name further.
Game is good, servers will get fixed, but don't fail your player base this early by shutting them out.

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This. Exactly.

Its always the NA/EU servers, i just now for sh*ts and giggles created a character on a JP server with no issues whats so ever, no server full, no lobby errors, no que.

SE, you've had MMOs before, you SHOULD have been far beyond PREPAIRED for this launch, but no, like usual SE fashion you threw a product out with limited beta testing and expect people to eat it up just so you can get the money from the sales, just like the sales and reviews of your last 3 console games that bombed.

Alot of people have made up their minds about this game already, the inability to access this game specially at launch and during launch weekend is going to hurt your pocket books just like v1.0 did and instead of fixing the problem now, your gonna "try" and fix it in 5 days, and in those 5 days more people are gonna get angry and frustrated because they cant log on and just not return... its yer company...... its yer loss..... dont be crying when your quaterly review comes out and its in the red.

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Free Trial Extension

To apologize to our loyal fans who may not have been able to login or create characters during early access and the days immediately following launch, the development and operations teams are currently considering providing all player accounts with an additional seven days to their free trials. This includes non-legacy players from 1.0, who will be given new seven-day free trials. Trial extensions will be awarded after the aforementioned server maintenance on Wednesday. Details on the trial extension, including the extension period, will be released in a separate post as soon as they have been solidified.

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And THIS better not happen til you fix your crap server, no way should ANY players free trial period be used up because you guys cant get your hardware together so we can log on to play to use this "free" time

Same problem.
I can understand the Early Access, I understand the queue... but now I are climbing the days of signing the 1.0 (I still have 10 of 14) ... it is not correct that we can not get in because it says "server down" when they are up.

(excuse my english)

So yeah I am having issues with this Unable to Update NA/EU Group at very random times. I was trying to log in today and I saw my character, but world was full. I tried like 11 more times (usually takes 50+) and then I got the Unable to Update Error. I have to close the game completely, relaunch it and try again. Sometimes it happens right off the start, other times after I've tried for a while. What IS this error? Server communication bug? Latency issue? CPU explosion??

1017! Bring it on!
Well let me say that seeing this error is a thousand times better than not loading the servers at all!!!!!

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Originally Posted by Tonberry989

I completely appreciate teething troubles, I know how these things work, I forgive any company for that... what I can never condone is poor customer service, when thousands of players are trying to play and get nothing but error codes and blank screens with no info as to why they are down or at least feedback that problems are being resolved then you are not providing customer service. People are paying to have access, if they cant have access the very least they can have is customer service representatives to keep them in the loop. Not having this is making a bad situation much worse, exacerbating existing ill feeling and only sullying the square-enix name further.
Game is good, servers will get fixed, but don't fail your player base this early by shutting them out.

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Agreed. Most people holding pitchforks right now might cool their jets if they just received info regarding the specificity of the problem they are dealing with. Frustration can easily be alleviated if the customer support kept us more in the know. Just thought I would concur on this one.

P.S. I got kicked when I was crafting HARDCORE! Too bad so sad.

So, 12 god damn hours later and still no EU/NA servers listed. Remind me again why we had to pay for this shit

1707 then 2002
over and over again
there is not even a que, 2 hours now.

Please fix it by kicking AFK players and establishing a que, its unacceptable.

while this problem goes on and on and on , is there a way ( or gonna be a way ) to rename our characters?

Been playing all morning, then around 4 or 5 this afternoon I would booted. When I went to login I got the 2002 error code for a while and now I'm getting the "Unable to update" massage.

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Originally Posted by Daelena

1707 then 2002
over and over again
there is not even a que, 2 hours now.

Please fix it by kicking AFK players and establishing a que, its unacceptable.

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Aye, kick AFK players and everything should be solved in the short term. And let's be reasonable about it, stepping away to eat or taking a short break for an hour is totally reasonable imo. 3 hours eh that's kind of pushing it... 3+ though KICK!!!

SE, you taking notes?

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Originally Posted by Rixh

Been playing all morning, then around 4 or 5 this afternoon I would booted. When I went to login I got the 2002 error code for a while and now I'm getting the "Unable to update" massage.

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Same as you Rixh, I have not been able to populate US/EU servers for about 2 or 3 hours this time, normally it does not take this long without a matinance. I was wondering if there was one going on now? or am I just screwed? Did they lock us out ? What's going on anyone know?

I appear to be able to see the servers and my character now, so I suppose it's time to get back to playing Final Fantasy X-XVII: A Realm That's Currently Full.

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Originally Posted by cokkish

I get the "Unable to update the group NA/EU Character List" but at the moment there is no maintenance going on.
The servers are up as is shown by site such as ARRstatus.com yet my client acts as if all the servers are down or undergoing maintenance.
Is it normal???

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Sadly, yes.

Yes theres a problem it was acknowleged over an hour ago

[NA] Several Worlds Technical Difficulties (Aug. 31)

We are currently experiencing technical difficulties wherein players are being disconnected from instances on the North American and European data center Worlds. As a result, customers who were disconnected from said content are unable to log in.

The issue is being addressed, and new updates will follow as additional information becomes available.

We apologize for any inconvenience this may cause.

[Date & Time]
From Aug. 31, 2013 12:53 a.m. (PDT)

[Details]
- Disconnected from certain instances.
- Unable to log in after being disconnected from certain instances.

[Affected Worlds]
North American and European Data Denter Worlds
- Adamantoise
- Balmung
- Behemoth
- Cactuar
- Cerberus
- Coeurl
- Diabolos
- Excalibur
- Exodus
- Faerie
- Gilgamesh
- Goblin
- Hyperion
- Lamia
- Leviathan
- Malboro
- Midgardsormr
- Moogle
- Odin
- Phoenix
- Ragnarok
- Sargatanas
- Shiva
- Siren
- Ultros

My party wiped, mainly because it was my first time fighting titan and didnt know what to expect, right after i got the 9000 error. I felt bad cus it looked like i ditched them probably

Same. kicked out from game then unable to update.......

I highly doubt that Square Enix will read this, but they could easily solve the "over crowding issue by booting characters that are just sitting for hours on end in the capital cities spamming to buy gil from their crappy site. I get idle for maybe a half hr tops.. but most of those toons are there when i log in, and in the exact same spot if i return to town hours later

The hilarious thing is that the server is somehow full directly after the login servers go down for hours and a bunch of people get kicked and can't log back in.

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Originally Posted by Undrentide

Yes theres a problem it was acknowleged over an hour ago

[NA] Several Worlds Technical Difficulties (Aug. 31)

We are currently experiencing technical difficulties wherein players are being disconnected from instances on the North American and European data center Worlds. As a result, customers who were disconnected from said content are unable to log in.

The issue is being addressed, and new updates will follow as additional information becomes available.

We apologize for any inconvenience this may cause.

[Date & Time]
From Aug. 31, 2013 12:53 a.m. (PDT)

[Details]
- Disconnected from certain instances.
- Unable to log in after being disconnected from certain instances.

[Affected Worlds]
North American and European Data Denter Worlds
- Adamantoise
- Balmung
- Behemoth
- Cactuar
- Cerberus
- Coeurl
- Diabolos
- Excalibur
- Exodus
- Faerie
- Gilgamesh
- Goblin
- Hyperion
- Lamia
- Leviathan
- Malboro
- Midgardsormr
- Moogle
- Odin
- Phoenix
- Ragnarok
- Sargatanas
- Shiva
- Siren
- Ultros

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That might count for some, but I have a friend who was unable to queue for Duty Finder ("You cannot queue at this time, try again later" type error). He then went to relog to solve the issue and that was about 2 1/2 hours ago. He was able to num0 spam for about 5 minutes and has not been able to see the server list since. Yet I'm happily grinding away at my gatherings :(

Past 30 minutes I've been trying to log in, I kept getting cannot load JP lists. (BTW, why the f' in the world would I give a crap about JP list if I don't have any JP characters. Should skip that search to off load your servers and not make me wait around for a few seconds every time I try to log on.)

Finally got on the Queue. Then when I was down to #14, I get kicked and the game closes.

I log back on, now I can pull up JP list, but not NA/EU list.

Great.

Got 9000 along with two of my buddies. We can't even click on the start button after we log in. I checked the Worlds and are world is "ONLINE". What is going on.

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Originally Posted by Carmina87

... snip ...

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Problem is, I was not in an instance, nor were a majority of my RL friends. Just crafting/zoning/chatting and poof 90k'd, then no servers ...

This shit is getting ridiculous. If they haven't gotten this bull squared away come the end of the trial period, I know of at least 25 people who will not be resubscribing. Fix it S/E.

I've been getting either 1017 or unable to update NA/EU lists errors since 11am EST today. PS3 user. Numerous attempts at getting on in hour intervals throughout the day. Not even lucky enough to get the occasional cocktease of progressing past the character select screen.

You're terrible and you should feel terrible, SE.

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Originally Posted by Tristran_Lastname

That might count for some, but I have a friend who was unable to queue for Duty Finder ("You cannot queue at this time, try again later" type error). He then went to relog to solve the issue and that was about 2 1/2 hours ago. He was able to num0 spam for about 5 minutes and has not been able to see the server list since. Yet I'm happily grinding away at my gatherings :(

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Sounds like your friend caught the super AIDS. A buddy of mine had the same sort of issue back in beta and head-start. Wouldn't let him enter any sort of instance, even story quest-related instances, so we fondly refer to it as "The Super AIDS". Issue didn't get resolved until the head-start was already over, but it looks like it's still cropping up.

So the gil sell spams are starting? I haven't seen any yet.

This happened yesterday as well...
Took 2 hours to log on. It was fine this morning. Eastern standard 5:30am

Same with me I was just randomly walking and got 9000. S/E said there will be a server expansion soon. Cross are fingers it all works out.

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Originally Posted by PapaGuu

Aye, kick AFK players and everything should be solved in the short term. And let's be reasonable about it, stepping away to eat or taking a short break for an hour is totally reasonable imo. 3 hours eh that's kind of pushing it... 3+ though KICK!!!

SE, you taking notes?

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Even an hour is ridiculous. Players that do this are taking up space for someone who is spending exactly an hour to get into the game. It needs to be 15-30 minuet afk timer that kicks players. If you need to leave for an hour, be nice and leave the game. Do not take up space for people who are trying to get into the game.

Let's all keep our fingers cross that the technical fixes they are applying to server capacity will alleviate this business. I certainly don't appreciate being forced to "Try again later." in regards to a game I spent my money on. Playing shouldn't be up to a company, the time of day, or any other aspects of life other than my own choice.

But! I love Final Fantasy and despite my complaining I'll probably never force myself to quit despite all this fuel to do so -__-;

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Originally Posted by Undrentide

Yes theres a problem it was acknowleged over an hour ago

[NA] Several Worlds Technical Difficulties (Aug. 31)

We are currently experiencing technical difficulties wherein players are being disconnected from instances on the North American and European data center Worlds. As a result, customers who were disconnected from said content are unable to log in.

The issue is being addressed, and new updates will follow as additional information becomes available.

We apologize for any inconvenience this may cause.

[Date & Time]
From Aug. 31, 2013 12:53 a.m. (PDT)

[Details]
- Disconnected from certain instances.
- Unable to log in after being disconnected from certain instances.

[Affected Worlds]
North American and European Data Denter Worlds
- Adamantoise
- Balmung
- Behemoth
- Cactuar
- Cerberus
- Coeurl
- Diabolos
- Excalibur
- Exodus
- Faerie
- Gilgamesh
- Goblin
- Hyperion
- Lamia
- Leviathan
- Malboro
- Midgardsormr
- Moogle
- Odin
- Phoenix
- Ragnarok
- Sargatanas
- Shiva
- Siren
- Ultros

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Unless the person who wrote that maintenance message doesn't know the difference between AM and PM, that message was posted at 4:53 in the morning EDT, which was 14 hours ago. Some people have said they are getting a server list now, but I still get that the server list can't be updated.

Underestimating sales is one thing, but refusing to implement a real queue and refusing to kick players who are AFK for hours at a time is another. The only reason not to implement such widely used practices is because they don't know how to do it. They made some money on this game, apparently, through initial sales, but it's looking more and more like FFXIV is going down in flames for a second time. They keep boasting that a second launch has never been done, will they brag so much when they crash and burn a second time?

Still no server list

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Originally Posted by MabbDK

*chop* *chop* *butcher*

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You're still getting the server list can't be updated garbage? Oddly enough, I stopped getting the US/EU servers cannot be updated error and now receive a JP servers cannot be updated error. Though, of course, that's not to say I can actually LOG IN, so I can't say as though I feel like progress has been made.