so did i get screwe out of the EA perks?
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08-23-2013, 02:02 AMaswedishtiger
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08-23-2013, 02:03 AMBishoujo_Senshi-Saila_Pea_Nass
After speaking with Live Chat support, they've informed me that my issue is a known issue and they'll continue to investigate. They're hoping to have a resolution before early start. They suggested I check their twitter feed for further updates. So, if you're having error 2, be sure to send them a ticket.
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08-23-2013, 02:03 AMFuriousI have an EU account with a 20 digit US code. However, I have no idea how we could safely switch codes without either party getting screwed. Ideas?Quote:
Originally Posted by Lear315
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08-23-2013, 02:03 AMGreenman
Just got off the phone with SE NA support. Called right at 9:00am (PDT) and was on hold for 25 min (not a complaint, just a forewarning). They were able to confirm that my account had been registered and I was going to be able to play EA. The method I used to get my 18 digit code to work was to go to http://preorder.na.finalfantasyxiv.com/ and hit F5 and log in before clicking the flag for my region. After I entered the 18 digit code I was redirected to a page with my 20 digit code which I entered here: secure.square-enix.com/account/app/svc/ffxivearlytop?rgn=na&lng=en I had previously received an email with a EU code (which obviously did not work). This process was a second attempt at registration. I did not receive a confirmation email but after speaking with phone support it was confirmed that my account had been registered.
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08-23-2013, 02:06 AMDiamonteZQuote:
Originally Posted by zetayuri
Bumping this because I had Error 3 and this fixed it instantly. -
08-23-2013, 02:08 AMDanify
Does anyone with an NA code want to trade for my EU code? I've been waiting for two days for help from SE, no email yet.
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08-23-2013, 02:10 AMFuriousQuote:
Originally Posted by Danify
Also, I don't know if it is against ToS or anything to trade these codes?Quote:
Originally Posted by Furious
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08-23-2013, 02:12 AMSushirom
So I have a pre-order code that was printed on a receipt from Gamestop. When you enter that code at the site it then provides you with a second, different Early Access code. Does that first pre-order code confirm the Mog Cap and Minion, or do you not get those without entering the Early Access Code as well?
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08-23-2013, 02:15 AMDarkSnowWolfCan you link me to their live chat support? I can't seem to find it anywhere =(Quote:
Originally Posted by Bishoujo_Senshi-Saila_Pea_Nass
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08-23-2013, 02:18 AMBishoujo_Senshi-Saila_Pea_NassYou have to start by creating a ticket on their support site http://support.na.square-enix.com/, somewhere along this process you'll have the option to go to either live chat, or email chat. Hope that helps!Quote:
Originally Posted by DarkSnowWolf
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08-23-2013, 02:20 AMserasethThere doesn't seem to be a live chat option for ff14, I've only seen it under ffxi. I've tried accessing that one, but it says it's unavailable, even though the hours say 9am PST.Quote:
Originally Posted by Bishoujo_Senshi-Saila_Pea_Nass
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08-23-2013, 02:26 AMBishoujo_Senshi-Saila_Pea_NassStrange! I was just talking to "Agent Thomas" on their live chat who reviewed my ticket, asked me for my reg code, where I bought it from, and link I was trying to input the code into. He verified my ticket details and gave me the info about the further investigation taking place. Hmmm :/ Did they shut down their chat within the last 20 minutes?Quote:
Originally Posted by seraseth
Edit --
Oh... wow, I see how I got into live chat now. I chose "FFXIV" for my game and not "FFXIV:ARR" (Which is at the very bottom of the list of final fantasies to choose from.) lol... well, he seemed knowledgeable about the issue at least :) -
08-23-2013, 02:27 AMDanifyNot sure myself, but I'm starting to try every option out there just in case.Quote:
Originally Posted by Furious
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08-23-2013, 02:28 AMFuriousIf you have an account on MMO-Champion, send me a PM on Delekii.Quote:
Originally Posted by Danify
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08-23-2013, 02:31 AMDemonRay888
@seraseth I've been trying to find the chat support also for the past hour. I think it disappeared. They might have disabled it. I'm now on queue on the phone.
"Ring x 6. All agents are currently assisting customers. we appreciate your patience ,and we'll be assisting you in the order that your call is received. Please be sure to have your ticket number ready. If you have not done so already, please visit the support center at support.na.square-enix.com to obtain a ticket number. If already have a ticket number, please continue to hold for the next customer service representative. -
08-23-2013, 02:32 AMFuriousI am currently in the queue waiting for chat support, and not for FFXI, but generic chat support. I will see if I can find the direct link to it.Quote:
Originally Posted by DemonRay888
Edit:
https://support.na.square-enix.com/c...hp?id=902&la=1
I put in
"Account/Billing"
"Registration Information"
Typed "Cant register for early access FFXIV" in the box
Click next.
The next page will have a link to related support articles, I had 1 - "What am I supposed to do with this registration code that came with FINAL FANTASY XIV?"
It says click next if this isn't relevant; click next.
Scroll to the bottom of the next screen. It will have "Attention: North American support is open blah blah"
Followed by Email, and Chat.
Click chat, fill in the form, and click next. After that, it will load up the chat window. -
08-23-2013, 02:33 AMseraseth
What phone number are you using? I keep getting a busy signal and no queue. And yes, a direct link to a chat support would be great, it's a pain to find anything on their site.
Edit: tried ffxiv instead of ARR and found live chat! thanks!
Edit: 149 in queue :P
Edit: I'll post whatever they tell me about the damn EU code issue when I get through. -
08-23-2013, 02:35 AMradiodemon
You need to log in to get the live chat option
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08-23-2013, 02:39 AMReeve
This is very stupid I woulda just made a site to convert the ps3 codes from eu to na problem solved. im still stuck with an EU ps3 code and is already the 22nd.
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08-23-2013, 02:43 AMLear315I imagine their solution is we'll get new codes but uh... Not sure how to exchange that info. Is there a PM system or are our email addresses listed somewhere on here?Quote:
Originally Posted by Furious
Edit, i have an mmo-champ account. "Leare315" -
08-23-2013, 02:44 AMDemonRay888
@Furious, Thank you so much! I'm now queued in both the Live Chat and the phone.
BTW, This is the phone number: +1-858-790-7529. ^___^ -
08-23-2013, 02:49 AMeculley
Queued on phone support for 50 minutes now and just jumped into chat queue.. let's see what kinda run around they give me.
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08-23-2013, 02:49 AMDanifyDon't have a MMO-Champion account. Tried to make a new account under the name Danify, but have to post 10 times to make PMs.Quote:
Originally Posted by Furious
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08-23-2013, 02:51 AMEnvisionGo to the pre-order code entry site. After you log in it'll take you to the code entry page. Instead of entering the code, click your account name on the upper right of the page and select "My Profile". Check the language of your account and change it to fit your code. English (UK) and English (US). Save it, then try entering it again..Quote:
Originally Posted by Reeve
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08-23-2013, 02:52 AMtypeelite
my problem is I got a EU psn code when I need a NA psn code.
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08-23-2013, 02:52 AMserasethI've done that, no change. Still same EU code.Quote:
Originally Posted by Envision
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08-23-2013, 02:53 AMeculleyexcept it doesn't save. Click save, go back in later and it's back to UK.Quote:
Originally Posted by Envision
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08-23-2013, 02:54 AMDemonRay888
Good luck! Be nice! Tell us what they told you! :D
Quote:
Originally Posted by eculley
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08-23-2013, 02:55 AMSalivalEarly Access option for 1.0 players?
Been trying to find more info for 1.0 players that are NOT* Legacy and how I can get early access code without having to rebuy the game.
Obviously cannot find this information anywhere, Is there anywhere I can buy just the code itself for NA servers? Or am I stuck with the masses and playing on Mon/tues?
Any help is appreciated. -
08-23-2013, 02:59 AMEnvisionAre you changing it the right way? Go into Settings. Create a first and last name and then change the language with the drop down menu. It should all be text, no image clicking like at the bottom of the page.Quote:
Originally Posted by seraseth
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08-23-2013, 03:01 AMserasethDid that, added my name, set my country and language.Quote:
Originally Posted by Envision
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08-23-2013, 03:01 AMkillergermsHappens to me too :( why wont it saveQuote:
Originally Posted by eculley
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08-23-2013, 03:04 AMEnvisionI guess we're all SOL... =\Quote:
Originally Posted by seraseth
If you want to save it you have to go through your settings. Clicking the little UK/US Flag at the bottom right of the page wont change it or save it.Quote:
Originally Posted by killergerms
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08-23-2013, 03:04 AMSushiromQuote:
Originally Posted by Salival
On the lodestone's main page. The first post right now at 2:02PM-EST (Just in case they update before you see this.) is about Early Access.
"We are pleased to announce that Early Access for FINAL FANTASY XIV: A Realm Reborn will begin on Saturday, August 24, 2013 at 2:00 a.m. (PDT)!
* Participants of Early Access are eligible to play straight into official service, which will begin on Tuesday, August 27, 2013.
* Those who have either registered a pre-order code or fulfilled the requirements for Legacy status are eligible to participate in Early Access.
* The game client from Beta Test phase 4 (open beta test) can also be used as the game client for Early Access. You do not need to uninstall the Beta Test phase 4 client and install anything else."
If you really want the EA, you can go to a store that lets you do minimum preorders. (I.E. Gamestop where you can drop five bucks on a preorder.) And then just like, never go pick up the game. Just make sure you check your receipt for the pre-order code before you leave. Or make sure they are still providing them I guess. -
08-23-2013, 03:07 AMeculley
Not sure I can hang in there much longer..
http://i40.tinypic.com/2emo3r8.jpg -
08-23-2013, 03:09 AMAyvar
An hour wait is nothing. You're lucky if you wait 3 hours.
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08-23-2013, 03:10 AMkillergerms
Yes i went through my profile settings and sometimes it says my language and web page is UK other times it says my language is US and web browser is UK and it doesnt save for both.
also i did call their support line and the man said that they are fixing it i gave him my code and account and he said that just check twitter hopefully we fix it. i told him i hope so cuz i better get in ea :) but they are swamped with soooo many calls -
08-23-2013, 03:10 AMeculleyQuote:
Originally Posted by Ayvar
I just hung up because of that sentence.. there is no way I will wait 3 hours to talk to someone. It's amazing the amount of work the customers are having to put in, to get this working. -
08-23-2013, 03:23 AMDarkSnowWolf
queue on the live chat now =O
hopefully it'll give me some answers =/
166 in queue..wow o.o -
08-23-2013, 03:24 AMEnvision150 here! MUHAHAHA... 1hr+ wait time (and it's just increasing...)Quote:
Originally Posted by DarkSnowWolf