Black screen after launching the game

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Hi to all

Taliyana's Post explains this error in depth https://forum.square-enix.com/ffxiv/...the-game/page7

The temporary solution for players who have this error is to create a new local user in windows log in open steam and start the game and everything will work without problem as long as that windows user is used

sorry for my English

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Would be nice to have this addressed as I am having this same issue. Have been since 6.2. And while a lot of people with this issue have found a work around, they should not have to, especially not for a subscription based game.

6.2.1 out tomorrow, let's hope for a fix...

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Originally Posted by chumby

Would be nice to have this addressed as I am having this same issue. Have been since 6.2. And while a lot of people with this issue have found a work around, they should not have to, especially not for a subscription based game.

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Agreed - it's more frustrating that no one has addressed it than the issue itself.

No mention of this crippling glitch in 6.21

6.2.1 still black screen .....

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Originally Posted by DeadlyStinger

6.2.1 still black screen .....

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indeed, the issue persists. Pathetic!

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Originally Posted by HuaTuo

indeed, the issue persists. Pathetic!

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Bizarre they continue to fix such niche issues, but won't tackle an issue stopping many players from logging in.

Still issuing here too

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Bumping for visibility so my SO stops complaining non-stop (kidding, love you hon)

What happens if you press Play and then once the screen goes black, press Alt+Tab, does it let you minimize and then back to Fullscreen, or does the game exit no matter what you press?

I would uninstall the game and then install it on a different Drive, if you have, even an external Drive, just to test, Steam lets you easily change the location of game installs too.

You could also try changing your Monitors refresh rate in Windows, set it to the minimum (some have 15, 30, 50 and 60Hz min), that forces the game to change the in-game resolution and Hz which with the game files, could be the issue with certain hardware and the patch-updated files.

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Originally Posted by Final-Fantasy

What happens if you press Play and then once the screen goes black, press Alt+Tab, does it let you minimize and then back to Fullscreen, or does the game exit no matter what you press?

I would uninstall the game and then install it on a different Drive, if you have, even an external Drive, just to test, Steam lets you easily change the location of game installs too.

You could also try changing your Monitors refresh rate in Windows, set it to the minimum (some have 15, 30, 50 and 60Hz min), that forces the game to change the in-game resolution and Hz which with the game files, could be the issue with certain hardware and the patch-updated files.

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I appreciate you offering ideas - thanks!

You can't alt-tab with this issue, the screen turns black and remains in the foreground no matter what. You can't even ctrl-alt-del, UNLESS you've opened task manager, run dual monitors, and ensure task manager is on the other monitor to the launcher. You can also run a separate desktop instance if you forget the above.

Given so many players are impacted (I'm monitoring this issue across many forums & other mediums, I'd be shocked if it wasn't thousands of players at minimum who cannot log in, some threads have 100s of diff users with this issue beginning in 6.2) I can only assume it's nothing niche like a drive issue.

BTW - really interesting your username on the forum is Final-Fantasy, but you play on Zurvan like me, where my username is 'Final Fantasy', coincidence :O

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I'm wondering who should be responsible to the issue, Steam or Square Enix? It seems like no one cares about us. :mad::confused:

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Originally Posted by Fragile-Pink

I'm wondering who should be responsible to the issue, Steam or Square Enix? It seems like no one cares about us. :mad::confused:

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My fear is that they either blame each other, or worse yet they blame NVidia or some other 3rd party. Our best bet is to bump the issue until it is looked into.

A reminder for anyone reading who may have missed it: you can bypass the problem by force closing steam after the FF launcher opens, with all the drawbacks it has of course, but at least you can play...

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Almost 1 month pass and problem still persist.I like so much ffxiv but this is ridiculous for a game with subscription,still exist a problem like this for so long time...

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Originally Posted by DeadlyStinger

Almost 1 month pass and problem still persist.I like so much ffxiv but this is ridiculous for a game with subscription,still exist a problem like this for so long time...

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Ya very odd, been playing for years, was a beta player in ARR 2.0, odd to have an issue that impacts hundreds or thousands (could be more...) that prevents logging in, without a single acknowledgement. Odd to see prioriitzing of such bizarre niche issues that impact 10s of players to such a small degree (if they even notice), but not this........

So what the hell is going with this issue? I've not been able to have my Steam open even after closing it to sign in. I've been searching for any update or official mention and nada. Everything worked fine until the patch a month ago. What gives?

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Anyone try format your pc and check if problem still exist ?

or try log in from another pc ?

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Originally Posted by DeadlyStinger

Anyone try format your pc and check if problem still exist ?

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I tried to format... still doesn't work, i've tried a lot of things and nothing worked out.
i'm getting the conclusion that's something about windows 11 (in my case).
i have plans to test this weekend to instal a virtual machine for that with windows 10 to make sure that it is the OS.

I'm from Brazil and i'm "glad" to know that is not just me lol. Because in big brazilian communities about ffxiv there was only 2 or 3 people that realley tried to help me.

if my tests with the virtual machine works... i'll be back here and share the results

Hello Adventures!
I have a solution that works for me. I had the same problem and it was time to investigate why I had a black screen whenever I tried to run FFXIV!

Brief specifications:
Steam
Windows 10

I had to go to:
Steam -> Settings-> Shader Pre-Caching -> "Enable Shader Pre-Caching"(turn off)

Regards

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Originally Posted by Guaxi-Mafioso

I tried to format... still doesn't work, i've tried a lot of things and nothing worked out.
i'm getting the conclusion that's something about windows 11 (in my case).
i have plans to test this weekend to instal a virtual machine for that with windows 10 to make sure that it is the OS.

I'm from Brazil and i'm "glad" to know that is not just me lol. Because in big brazilian communities about ffxiv there was only 2 or 3 people that realley tried to help me.

if my tests with the virtual machine works... i'll be back here and share the results

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I use windows 10 and still have that problem (im from greece)

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Originally Posted by Rankod

Hello Adventures!
I have a solution that works for me. I had the same problem and it was time to investigate why I had a black screen whenever I tried to run FFXIV!

Brief specifications:
Steam
Windows 10

I had to go to:
Steam -> Settings-> Shader Pre-Caching -> "Enable Shader Pre-Caching"(turn off)

Regards

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This one don't work for me, i like to know if work for someone else

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Originally Posted by DeadlyStinger

This one don't work for me, i like to know if work for someone else

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I got really excited, and am thankful Rankod even shared the idea. Glad it worked for him!

Didn't work for me either, unfortunately.

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Originally Posted by Yuzaki

I did further tests.
It's not related to fw or network. (tried it via phone internet).

But it is related to the patch change:
The Steam overlay will now appear when loading the game via Steam.

After reading this, I tried various combinations.

I get the game running, when I enable steam overlay in steam (I prefer it off) and then select dx9 in the launcher and when I click play and the window opens, I directly open the steam overlay (ctrl+tab) .
Then I get the logo and game menu...

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This worked! Thank you, sadly if this doesnt get resolved soon wont bother renewing subscription. weird how this worked.

SE knows about this error? Because already past a month and looks like they even don't care about it... It's a paid game, they must been working on that, right?

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Originally Posted by Guaxi-Mafioso

SE knows about this error? Because already past a month and looks like they even don't care about it... It's a paid game, they must been working on that, right?

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Some errors seem to go months or years without acknowledgement, but not as severe as this one............

Not holding my breath, but would expect free game time for everyone impacted.

As a non-steam user I face this issue as well

1. launch the game
2. black screen
3. game crash no error message.

I've run a file check, and nothing is wrong. Takes 2-3 launches sometimes.
not sure why, if happens again ima check windows error reporter

EDIT::
here's what the error is for me

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The program ffxiv_dx11.exe version 1.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 2774
Start Time: 01d8cec6d655f719
Termination Time: 4294967295
Application Path: D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Report Id: 8b53b1fe-62e7-453d-88ed-716b3c3bf882
Faulting package full name:
Faulting package-relative application ID:
Hang type: Top level window is idle

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