Dear Square Enix...

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Originally Posted by Zeref

Its fascinating that you can actually think, or are you just pretending to?



What kind of support you expect us to give you? like I said, none of us can do anything about it, call costumer service again, it helps if you can actually find a number and give them a call, not just email.

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Spoken like someone that has never spent 8 hours on the phone with SE trying to get a 2 minute issue resolved.

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Originally Posted by Sigul

Hello everyone,

So as everyone heard with the Click and Buy issue and so, but what Square does not realize as it seems, there are people ( like for example us in Saudi Arabia ) are unable to use Click and Buy cause it will not accept a Saudi address, since the addresses here are just B.O Box and ZIP code, that's it.

At first, I contacted the support center of SE about this issue, and the answer I got is...




Now, I did what they suggested, I tried to get in contact with C&B for about 5 days with no answer from them, until I got in contact with phone and I got the answer "We cannot change our registration policies for only one country" Well, its their company after all, can't force them to do something they don't want to, though unreasonable.

So I went back to contact Square Enix support center again about this, and I also posted about it in a thread already

http://forum.square-enix.com/ffxiv/t...ayment-methods

After than less 24h (I gotta give it to them for the fast response) I got this answer...




So let me get couple of things straight here, first of all, he said South Africa, I'm from Saudi Arabia, second, a close friend of mine who plays the game was short on money and wanted to get Crysta for payment, I was able to help him with my own paypal account, which means I can buy Crysta, then why I don't have that option on my account instead of having C&B which we Saudi players, pretty sure there other countries like us, CAN NOT use as payment method?

Here are some facts, we have a pre-paid card called One Card we can use it for Crysta purchasing, we can use paypal also for payment as well, ->BUT<- We CAN NOT use Click and Buy as it won't allow us to register.

You've fixed Click and Buy for the people who can actually use it, but what about the people who supported the game since beta, since the time when Limsa Lominsa was the only area, but can not play the game cause they got only one payment method which they can not use? how long do we have to wait SE? a month? a year? maybe never? SE had a year to prepare the payment system and all what we get is one option which we cannot use.

We want to play the game as everyone else who's able to play.
We need an immediate action done to our problem.

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It's just sad that people who do want to pay for the game can't even get support from Square Enix, with people telling them to go to South Africa for support. And the terrible payment system has been a thread for like 9 months on these forums. SE is obviously unprepared to support their MMO, and they shouldn't be charging for something they can't support.

EDIT: Zeref STFU you're being an idiot

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Originally Posted by Biggs

Spoken like someone that has never spent 8 hours on the phone with SE trying to get a 2 minute issue resolved.

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You think just SE gets shitty costumer support? welcome to the world, ever tried to find out why a mystery fee appeared on your phone bill? kept getting connected with some pakistani guy who can barely speak english? sit at the phone for six hours on hold, have him finally pick up, refuse to tell you what the fee is for, than hang up on you when you ask to speak to his supervisor?

Also I hardly think C&B not supporting a backwater village is a 2 minute issue.

Neptune, kiss my ass, when I argue, I argue, I never tell anyone to shut up because, come on, dude seriously, its the internet, you gonna make me? grow up, stop taking this so seriously, you think I or anyone here actually gets emotional over this crap?... well maybe someone does, that's their issue.

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Originally Posted by Neptune

EDIT: Zeref STFU you're being an idiot

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The term "being" indicates that people like him have a choice to NOT be one. I don't think thats the case here.

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Originally Posted by Sigul

Okay so now my account with Click and Buy got blocked god knows why, so gonna try to get in contact with them, hopefully get this solved.

Just for the record, thanks to everyone who contributed to solve this problem, I'll keep updating about it until it gets solved or SE decides to save the trouble by adding another method.

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Now this sounds a lot like the more common problems circulating. I am very keen to hear how this develops.

I find this stuff hilarious, why SE would do this is beyond me... Its just more fail on their side, I swear they have some real monkeys working there lol

Oh and looksee, still not fixed...

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Originally Posted by Biggs

The term "being" indicates that people like him have a choice to NOT be one. I don't think thats the case here.

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Yeah, I know right, I'm an idot, this coming from the guy who thinks SE controls C&Bs payment methods, leave it to retards to think every company owns everything and controls everything, OMG WHY WOULD SE ALLOW TOYOTA TO PRODUCE CARS WITH FAULTY BRAKES! how bout you both get your heads out of each other's ass and quit your pathetic little circle-jerk. or do you just have an alergy to common sense?
http://operatorchan.org/sug/src/sug5...0FOLLOWING.jpg
What's hilarious is that you actually had to delete a post to actually respond with that little "clever" comeback, oh boy.

Enjoy the back of my blacklist.

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Originally Posted by Zeref

Yeah, I know right, I'm an idot, this coming from the guy who thinks SE controls C&Bs payment methods, leave it to retards to think every company owns everything and controls everything, OMG WHY WOULD SE ALLOW TOYOTA TO PRODUCE CARS WITH FAULTY BRAKES! how bout you both get your heads out of each other's ass and quit your pathetic little circle-jerk. or do you just have an alergy to common sense?
http://operatorchan.org/sug/src/sug5...0FOLLOWING.jpg
What's hilarious is that you actually had to delete a post to actually respond with that little "clever" comeback, oh boy.

Enjoy the back of my blacklist.

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So you just post in a thread about something that is not relevant to you, make terrible analogies about things that any person with eyes and an IQ greater than a 2nd grader could see about companies influence, and bash on people discussing their opinion on the topic at hand... tooo... What?

http://operatorchan.org/sug/src/sug5...0FOLLOWING.jpg
You might want to avoid calling people from other countries "village" as "backwater" just because some shady company with a stupendous track record makes it difficult to support this game and these forums for you to troll on.

Just because it's common knowledge that things aren't perfect and companies are usually after your money and provide bad CS, doesn't mean that it's acceptable to do that. SE should reconsider their partnership with C&B. Simply stating that, "Of course it's hard, it's CS" and insulting someone, makes you come off as pompous and automatically dismissed by most for your piss-poor attitude. The only "likes" you're apt to get on posts like that are by other trolls. If you're epeen matters to you, do it to it I guess. Be sure to share all your medals with your mom, she'd be so proud.

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Originally Posted by Zeref

Yeah, I know right, I'm an idot, this coming from the guy who thinks SE controls C&Bs payment methods, leave it to retards to think every company owns everything and controls everything, OMG WHY WOULD SE ALLOW TOYOTA TO PRODUCE CARS WITH FAULTY BRAKES! how bout you both get your heads out of each other's ass and quit your pathetic little circle-jerk. or do you just have an alergy to common sense?
http://operatorchan.org/sug/src/sug5...0FOLLOWING.jpg
What's hilarious is that you actually had to delete a post to actually respond with that little "clever" comeback, oh boy.

Enjoy the back of my blacklist.

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Ugh, I see your still at it *sigh*.

Dude your just an ass, and your 'logic' is well...illogical :/

To imply the relationship between SE & CnB and their influence over them is equal to the relationship SE would have with Toyota is bunk. SE has the choice to use CnB, they may not be able to correct their uselessness, but they sure as hell can find an alternative, yet they have not and their customers pay the price, or lack their of O_o. Similarly if SE leased Toyotas for its employees and the issue you stated were to occur, they would more than likely find an alternative!!!

You, as I have stated before, are just whiteknight-ing. It's actually sad just how stupid you manage to sound by trying to sound intelligent. You insult others whose argument is logical and sound, then proceed to make bogus comparisons. You Sir White Knight are full of false analogies (look it up, you might actually learn how to argue in a logical manner).

Zeref would you...
http://i1203.photobucket.com/albums/...0FOLLOWING.jpg

What would you do if the bank that you use decided to only accept checks from a small group of people. They would no longer allow you to deposit anything from anyone outside of that small group. Would it not be logical for you to switch your bank? Especially if one of those that is excluded is your employer (assuming you have one).
(( In case you can't make the connection. We the players are the employers, and CnB is the bank.))

I don't actually expect you to get it and I don't know why I am wasting my time. I am sure you see the issue but you would rather flame and troll instead of being productive, or at least silent.

http://i1203.photobucket.com/albums/...ite-knight.jpg
White Knight be whiteknight-ing

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Originally Posted by Zeref

Yeah, I know right, I'm an idot, this coming from the guy who thinks SE controls C&Bs payment methods, leave it to retards to think every company owns everything and controls everything, OMG WHY WOULD SE ALLOW TOYOTA TO PRODUCE CARS WITH FAULTY BRAKES! how bout you both get your heads out of each other's ass and quit your pathetic little circle-jerk. or do you just have an alergy to common sense?
http://operatorchan.org/sug/src/sug5...0FOLLOWING.jpg
What's hilarious is that you actually had to delete a post to actually respond with that little "clever" comeback, oh boy.

Enjoy the back of my blacklist.

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we didn't ask SE to fix C&B, we only asked for other payment methods because C&B sux and many people cannot pay for the game, they should not force us to pay while their payment system is not working for everyone in the world, your TOYOTA example just made you look totally stupid and silly.

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Originally Posted by Zeref

tl;dr

back•wa•ter
a : an isolated or backward place or condition
http://img109.imageshack.us/img109/8232/68309821.png
Seriously, you people need to stop getting anal every time someone says a word you don't understand.



Except this thread is just a bunch of people bitching that SE should fix C&B.


Because otherwise forums is filled with brilliant minds like yours? you know I was starting to feel a little down, thinking i was being a dick to everyone in these forums, but than i read some of the names and you know what i realized? i wasn't an ass to everyone, its just the forums are littered with shitposts from like five of you retards that are so fucking full of yourself and have to be always right than you get angsty and defensive when someone doesn't bend to your opinion or censor themselves for you, nobody's asking you to read my posts or respond to them, but by god as long as you think you're going to force your "superiority" on me with your retarded posts you're going to get shit from me.

Why is it exactly anyway that i catch flack from every retard in a five mile radius every time i have disagreement with someone? are these people your mother? or did they just bend her over? because you seriously need something better to do than to pick sides in every argument you happen to read.

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Ugh, God what an ass, and who has the sense of superiority here? You come on here and blast a player for expressing his issues. Issues with how SE is handling his situation. The excuses you give for their faults are lame and subjective. Now you are nit picking.

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Except this thread is just a bunch of people bitching that SE should fix C&B

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The bitching is about them fixing the problem, which has arisen from the failure of C&B's service, not fixing C&B itself. You however cannot see the difference. More accurately you don't wish to see the difference because you would rather be an ass to everyone.

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Why is it exactly anyway that i catch flack from every retard in a five mile radius every time i have disagreement with someone?

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Hmmm I wonder ... isn't it the person with the vindictive victim mentality that has the view that the rest of the world is in the wrong?

I dont have the issue but OP you have my full support. i hope things work out for you and others with this issue. Our LS members have been kind enough to take it upon themselves to help out other members in this same situation by paying for their accounts It shouldn't have to be that way.

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Originally Posted by Zeref

Look, I asked him why he was posting in the forums isntead of dealing with actual support, you fagots jumped on me so you can go fuck yourself.


I'm an ass to you and 3 other pricks that seem to have no reading comprehension, everyone else is just fine, its YOU and your ciclejerk of trolls that I have a problem with.

Really? cause i never asked you to respond, in fact, i didn't mention you or say a single word to you, so don't act like you're not a part of the problem, you're self-righteous egotistic prick and right now you're trying to just prove you're superior to me without me even mentioning you, this is your issue, this is why i hate everything about you and your kind, that you just can't STAY THE FUCK OUT OF IT.

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Wow, pot and kettle my friend. You are the one who came here and flamed the OP. No you didn't just come here and innocently ask the OP why he was posting here and not deal with SE support. You came here and insulted his intelligence on the matter. You may not have out right flamed him on your first post, but your tone said it all. What was the point of you asking...it was to troll. No matter what he said you did not agree with it and kept throwing useless and illogical arguments at him and others who supported him. You just don't like the fact that people are calling you out on being an ass and no one is siding with you. Your issue is that you think this is a superiority contest. It's not, I don't care if you are superior to me, what I care about is the fact that you were an asshole for no reason. You just wanted to put down the OP and sure as hell came across as a Whiteknight SE 'does no wrong stop complaining deal they will get to you when they get to you...'

You insult others intellegence in every post, that is a superiority complex in a nutshell.

You tried arguing your whiteknight take on things and now that it didn't work you have resorted to outright insults with no forward motion.


Please give proof to your claim that I have no reading comprehension...You are the one who insists that we are idiots for believing SE is in the wrong for not having fixed this issue. Your only arguement is SE doesn't have control over CnB (get ready here comes the part you seem to not have any reading comprehension on) but THEY DO HAVE THE CHOICE TO USE/NOT USE THEM, THEY ALSO HAVE THE CHOICE TO ADD OTHER PAYMENT OPTIONS! They had plenty of time to do this, but did not and now customers suffer.



Truthfully this whole thing is just sidetracking the whole reason for this thread so you know what, I am done. I apologies to everyone for starting this (at least in part). Zeref you win, troll along all you want, nothing anyone says is going to make you realize what you are doing. Hey you can even consider yourself superior w00t.

...sigh, anyways...

Well, to update my situation, now my C&B account is blocked cause I did not verify my card, it got blocked 1 day after creating it, verification takes at least 2 days... I contacted them, no answer yet for about 3 days now... I'll try to get in contact with them tomorrow by phone... this is just tiring me out, hope SE just hurry up and add at least one more option... paypal or paybycash or something we could actually use :/

How is SE not supposed to be responsible when a customer that are willing to give them money are now not able to? I'd fire whoever came up with the retarded billing system.

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Originally Posted by Chardrizard

How is SE not supposed to be responsible when a customer that are willing to give them money are now not able to? I'd fire whoever came up with the retarded billing system.

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They are, but most of this thread was about C&B not supporting Saudi-Arabia.

No Zeref, this thread about hitting a wall, as I explained in my main post, about C&B not changing the way to register an account for Saudi Arabia ( which they actually support but have no idea how addresses gone here by) and by SE not helping out by adding an additional payment option to solve the problem, its about not getting any help nether from C&B to let me pay nor getting any help from SE by adding at least 1 more payment option. For more info please read the main post and Issac's post #73.

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Originally Posted by Sigul

...sigh, anyways...

Well, to update my situation, now my C&B account is blocked cause I did not verify my card, it got blocked 1 day after creating it, verification takes at least 2 days... I contacted them, no answer yet for about 3 days now... I'll try to get in contact with them tomorrow by phone... this is just tiring me out, hope SE just hurry up and add at least one more option... paypal or paybycash or something we could actually use :/

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that's my problem too, when you call them they will send you an application to fill up and you will have to send them a copy of your bank statement and your ID too, i did that from 3 days and they told me my bank statement is not acceptable and it's not complete (i guess because i print it online), so i went to the bank yesterday and i got my statement from the bank and send it again to C&B, still waiting now.

i think most of us who can't pay using C&B have this problem, they got their account blocked without any notice, because when you are trying to reactivate your account in FFXIV it will just give you an error without telling you why, and you will never know why unless you check your account in C&B.

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Originally Posted by LazyBarakat

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Originally Posted by Sigul

...sigh, anyways...

Well, to update my situation, now my C&B account is blocked cause I did not verify my card, it got blocked 1 day after creating it, verification takes at least 2 days... I contacted them, no answer yet for about 3 days now... I'll try to get in contact with them tomorrow by phone... this is just tiring me out, hope SE just hurry up and add at least one more option... paypal or paybycash or something we could actually use :/

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that's my problem too, when you call them they will send you an application to fill up and you will have to send them a copy of your bank statement and your ID too, i did that from 3 days and they told me my bank statement is not acceptable and it's not complete (i guess because i print it online), so i went to the bank yesterday and i got my statement from the bank and send it again to C&B, still waiting now.

i think most of us who can't pay using C&B have this problem, they got their account blocked without any notice, because when you are trying to reactivate your account in FFXIV it will just give you an error without telling you why, and you will never know why unless you check your account in C&B.

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And that, ladies and gentlemen, is the typical strain of problem in a nutshell.

My advice from here on out is to watch out like a hawk for the "your region is unsupported" line ClickandDie might give you. To which your response should be "why not? The service provider I'm paying lists this as supported in my region."

At all costs, avoid them trying to fob you back to SE.

Or, you know... just dump them and wait for the new method, presuming it actually happens as promised... >_>

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Originally Posted by Zeref

They are, but most of this thread was about C&B not supporting Saudi-Arabia.

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My friend has a Brazilian SE account and the only option available to him is C&B. He registered with C&B, verified his CC; and guess what? He can't pay for the game because he got a message stating that the service is not available to his region and that's AFTER he contacted C&B and SE. Link to thread:

http://forum.square-enix.com/ffxiv/t...513#post485513

Now he is blocked out of the game because SE can't seem to provide basic customer service even though they had more than a year to prepare.

NOTE: It doesn't matter what country you live in; if you buy a game/product you should expect adequate support from the company making money out of it. Unless it's explicitly advertised that it's not meant to be sold in that region.

Why SE thought this was going to be a good idea is beyond me, seriously have some retards working in that company.

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Originally Posted by Catapult

And that, ladies and gentlemen, is the typical strain of problem in a nutshell.

My advice from here on out is to watch out like a hawk for the "your region is unsupported" line ClickandDie might give you. To which your response should be "why not? The service provider I'm paying lists this as supported in my region."

At all costs, avoid them trying to fob you back to SE.

Or, you know... just dump them and wait for the new method, presuming it actually happens as promised... >_>

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you cannot say this is the main problem because C&B did nothing to solve it yet, until they verified my account again we will never know if this is the problem or what, and i blame both SE and C&B for this, why?
1. when i'm trying to reactivate my account in FFXIV simply they just give me an error message "105", no one knows what this freaking error for, at least they can tell us that we have problem with our payment and please check with C&B.
2. C&B simply blocked our account for no reason without even informing us, and we have to call them to solve this problem, and they are very slow to solve this issue like they don't care.

i spent more than 20$ on international calls just for C&B to solve a problem they did without informing me or telling me the reason why and they still didn't solve it till now, why do we have to go through all that to pay for a game? why make things complicated for players?

easy payment = easy customers

many people left the game because it's incomplete, and others left because the payment method is horrible, and that's why SE should take action fast before it's too late.

I'm sorry if i missed it, but why no one mentions Ultimate Pay? I'm using UP and Webmoney to get crysta and to pay for my FFXI account. I never got any problem since that.

For the god knows how many times.. If u try to read the OP clearly, there is no other option other than C&B. Jesus, i have been replaying this forever because people just doesnt read.

It seems like Moxas is the only payment that has gotten through so far.

On another note, I'm not sure C&B has conflicts when using the same payment method, such as one account paying for husband and wife duo. Or if it treats accounts with the same address with difficulty. (theories on the 105 error)

The debit choices also have the added hurdle of verification of two undetermined amounts. I know companies have different procedures, but on Paypal, I never verified my bank account and when I selected Credit, using my debit card with Visa logo, it auto verified everything (for better or worse).

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Originally Posted by Gorath

I'm sorry if i missed it, but why no one mentions Ultimate Pay? I'm using UP and Webmoney to get crysta and to pay for my FFXI account. I never got any problem since that.

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Players who have selected Saudia Arabia as the country in their SE profile receive an error message when attempting to buy Crysta in any amount. The only other presented billing option is ClickandBuy. But if they could clear the Crysta screen, they could use a host of other payment options.

I live in UAE .. I had 2 account go to waste because of this problem, man either u get new account .. when u create it put on details that u not from saudi arabia .. make it US , that will open crysta option that much easier than the dmn CnB .. they shitty company, i fight twice with them because of that issue and took me almost 4 month for that. so either u wait for SE to save Middle east people or ... we fake their system.

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Originally Posted by Qfox

I live in UAE .. I had 2 account go to waste because of this problem, man either u get new account .. when u create it put on details that u not from saudi arabia .. make it US , that will open crysta option that much easier than the dmn CnB .. they shitty company, i fight twice with them because of that issue and took me almost 4 month for that. so either u wait for SE to save Middle east people or ... we fake their system.

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lol sounds like we are starving
i don't think SE will implement the new payment method before 1.21

just put a fake address until they add Paypal option

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Originally Posted by HiPotion

just put a fake address until they add Paypal option

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we cannot edit our address, the only way is to create new account and start from lvl 1, no way i will do that

Getting more frustrated the longer this is being delayed.

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Originally Posted by Gorath

I'm sorry if i missed it, but why no one mentions Ultimate Pay? I'm using UP and Webmoney to get crysta and to pay for my FFXI account. I never got any problem since that.

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To explain what that rude forum thug who replied to you didn't, the thing is, payment methods aren't universal, while UP is an option for you (and me), that's because we're in an SE region where UP is acceptable, not all SE regions are able to accept UP as a method.

Just a tip from people who will/have/must use Click and buy. When you get through the Process of registration and you get the amount they charge to your account. By all means please and read this very well DO NOT USE UR CALCULATOR TO transfer your currency to $ , take 5 minutes and call your bank explain them you need the exact amount, if you get a lazy agent he will use a calculator or it will tell you that today the exchange for $ is this... do not take that answer for granted... you need to demand they check their system and ask them for the exact amount of dollars+cents you got charged. or you will get your account banned and you will have to go through an endless process of call/fax to C&B and there my friend is when the nightmare begins .... I may create a post through helpful tips to solved or prevent this type of problems ..... BTW i have to use Click&Buy so trust me this can be a chain of mistakes you do and sometimes end up blaming the shitty system they have when you can prevent it ....

i agree, but they already blocked my account and i'm waiting waiting and waiting for them to unlock it after sending them everything they asked for.
and ya dealing with C&B is an endless nightmare.

So when they add new payment method for other than Crysta for me was planning to cancel C&B, already paid the 6 month and don't want to use them after reading all the stuff about them on this forum... heard if you don't cancel they will charge a fee also... hope cancelling with C&B isn't a nightmare... should be safe if I cancel now right? It already shows my payment to C&B was paid.

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Originally Posted by Reinheart

So when they add new payment method for other than Crysta for me was planning to cancel C&B, already paid the 6 month and don't want to use them after reading all the stuff about them on this forum... heard if you don't cancel they will charge a fee also... hope cancelling with C&B isn't a nightmare... should be safe if I cancel now right? It already shows my payment to C&B was paid.

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I don't know man, to be honest it wont hurt to wait until they release something different and you test that is working for your region. until then I wont touch it specially that you already got it working properly anyway you already pay 6 months.

Pretty sure the reps on this side of forum is looking into it but for this issue about not being able to pay because of clickandbuy and issue about wrong character or empty slot got picked I posted on YoshiP thread so if lucky and he see's that post might be able to push a little bit... that's best I can do from my end.

Well, I got in contact with C&B via phone, and the answer I got was to create a new account as their system won't allow the one I made to be used again (wow talk about old ways) here's the funny part, I created it, and had to go out to get some stuff done and I got back ( took me about 30mins ) I wanted to log on to get my account verified and stuff, guess what? it got blocked AGAIN, now back to step 1, waiting on response of them... all what I ask from SE is that one more method of payment.

And by the way, just for the record, we are able to use Ultimate Pay, PayByCash, PayPal, we have alot of methods to use, not much of difference from NA or EU regions, I've used all of them for different games with no difficulty, only C&B I haven't used cause of what I heard and I refused to use it until I took an SE arrow to the knee (Sorry, had to do it LOL)

So yeah, basically, we could use many methods of payments including direct pay. Its just that SE shows only C&B for us as payment method.

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Originally Posted by Sigul

Well, I got in contact with C&B via phone, and the answer I got was to create a new account as their system won't allow the one I made to be used again (wow talk about old ways) here's the funny part, I created it, and had to go out to get some stuff done and I got back ( took me about 30mins ) I wanted to log on to get my account verified and stuff, guess what? it got blocked AGAIN, now back to step 1, waiting on response of them... all what I ask from SE is that one more method of payment.

And by the way, just for the record, we are able to use Ultimate Pay, PayByCash, PayPal, we have alot of methods to use, not much of difference from NA or EU regions, I've used all of them for different games with no difficulty, only C&B I haven't used cause of what I heard and I refused to use it until I took an SE arrow to the knee (Sorry, had to do it LOL)

So yeah, basically, we could use many methods of payments including direct pay. Its just that SE shows only C&B for us as payment method.

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Which address are you using? If it's the one I posted, There may be a conflict if Moxas used it first and cb can't differentiate.

Well, I used the address you posted, so that might be the problem.