SQEX Attempt to Eradicate "Foreigners" from JP Server by BLOCKING/Convolute PAYMENT.

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Originally Posted by rawker

Calm the f*** down and be more reasonable with your arguments rather than being overly exagerrated and obnoxious.

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Lmao, I'll go back to my cave once SQEX fix this shit.

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Originally Posted by Dionysius

I think that's very insulting if you think just because our countries is not registered you have the right to call us frauds.
And you're asking why I want to continue playing this game with DT in the corner? After I have 3000 days subscribed?

Why are you commenting here if it has nothing to do with you and I don't need your condescending and insulting tone? Is this what fuel your day and help you sleep at night?

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You need to work on your English. I didn't call you frauds. I said some were engaging in a form of fraud.

The EULAs for each region spell out what countries a player can reside in to purchase a game license for that region. By accepting the EULA after installing the game and anytime we are required to reconfirm our acceptance of the EULA, you are intentionally misrepresenting yourself to get access to the game if you do not reside in one of the listed countries.

That is considered fraud. Something doesn't have to be criminal or financial in nature to be considered fraud.

Pointing out it is fraud has nothing to do with where those affected live or what I think of their personal character. There are all sorts of laws and regulations in every country around the world that interfere with the ability of businesses and consumers to freely work together. It would be nice if local governments would loosen up many of their restrictions to benefit all parties. But they aren't.

Businesses have their hands tied when local governments will not change.

Now I suggest that those affected take this up a notch since Support does not seem to be helpful here. If you have already pre-ordered and paid for Dawntrail, demand a refund if the payment method and address information you used is the same as the payment method and address information they are now refusing to accept. If it was valid and accepted for the pre-order, then it should be valid and accepted for the subscription renewal.

Failure to either issue the refund or correct the payment situation could be considered fraud on SE's part for taking money for a product then denying access to the service required to use that product when the same payment method is being used. That is going to create ugly publicity for SE regardless of what led up to this happening. It's still going to be an uphill battle for you if you're living in a country not listed in your game license's EULA but it has the potential to at least work because of the negative publicity it will generate.

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Originally Posted by Dionysius

Lmao, I'll go back to my cave once SQEX fix this shit.

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In which case you'll be screaming into emptiness when your subscription runs out because there's a good chance that SE won't do anything here.

My senses are tingling this thread will be completely removed due to the curse words spewed back and forth.

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Originally Posted by Rehayem

My senses are tingling this thread will be completely removed due to the curse words spewed back and forth.

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That'd be great, at least the mod have to read all of this crap.

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Originally Posted by Dionysius

That'd be great, at least the mod have to read all of this crap.

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Well, if anything, maybe posting to Technical Support part might help, since I know where's one active mod there (and I say this loosely really). This thread here. If it's like the ping issues from before, eventually they have to address it, which is why I encourage to post there.

Its not just sea players having issues people from NA/EU are also having issues with cards that worked before this processor update and no longer working. This isn't some conspiracy from square enix to get rid of sea players from Japanese servers but with how rude and nasty your being you seem to going to continue to make claims the Japanese are being xenophobic racist and don't want you to play on there server.

The only thing more amazing than the OP's conspiracy theory is the utter lack of empathy shown by some players in this thread. Not going to drop names, but some of you actually think players having this issue are entirely at fault or even deserving of it. Wow. It's as if I never left the official forums of a certain other huge MMORPG!

It really sounds like a conspiracy theory but the thing is, back when EW was up for preorder I had issues with payment for days before support got back to me and fixed it. I'm an EU player, paying with an EU card with the same EU address I play with. I can't imagine how difficult it must be to go all these roundabout ways to just be able to play on the other hand, I have SEA friends and they keep out of JP servers for a good reason. They prefer the EU and NA atmosphere, much more laidback.
Look. There's been a lot of drama surrounding the JP servers (their PF etiquette, savage etiquette just to start with) so maaaybe it is better to leave them be?
That being said, at the risk of sounding like the devil's advocate I'd just... not.... make a character on JP servers. Go to another, there's plenty.
On top of that, I wonder if paypal is still an option for crysta top ups for your country?

this just in: GoG secretly hates Americans because I haven't been able to pay with a card on that site in literal years LMAO

(...they take paypal though, which at least is merely annoying instead of impossible)

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Originally Posted by Nebelheim

Its not just sea players having issues people from NA/EU are also having issues with cards that worked before this processor update and no longer working. This isn't some conspiracy from square enix to get rid of sea players from Japanese servers but with how rude and nasty your being you seem to going to continue to make claims the Japanese are being xenophobic racist and don't want you to play on there server.

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I have been reading that the problem at least for NA players is that DEBIT CARDS are not being accepted. Regular Visa is still going through fine.

For those of us in NA we at least have the chance to use Paypal if we do not have a regular Visa. For other countries it gets really messy.

Edit: I just tested. I tried to add a retainer to my account (which had successfully renewed after the change with my Debit card) and everything borked up. I changed from a debit card to an actual Visa and it went through no problem. So for NA people having a problem it looks like it is DEBIT CARDS even though it says you can use them.

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Originally Posted by Myrany

I have been reading that the problem at least for NA players is that DEBIT CARDS are not being accepted. Regular Visa is still going through fine.

For those of us in NA we at least have the chance to use Paypal if we do not have a regular Visa. For other countries it gets really messy.

Edit: I just tested. I tried to add a retainer to my account (which had successfully renewed after the change with my Debit card) and everything borked up. I changed from a debit card to an actual Visa and it went through no problem. So for NA people having a problem it looks like it is DEBIT CARDS even though it says you can use them.

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Yeah from what I been reading it seems to be debit cards mostly having issues but also heard of some people having issues with credit as well. I bought crysta with a debit card before the update and haven't tried paying a sub yet after the processor changes to see if I get any issues.

There's no conspiracy, their sites and online services are simply awful. Have you ever tried submitting a ticket for anything?? It makes bank and government websites feel modern in comparison, it's pathetic.

I'm live in SEA, and I think my debit card doesn't work anymore, but a prepaid card does work as I'm testing it working. So, if you live in SEA, you might want to use e-wallets that have prepaid card or virtual cards like I do.

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Originally Posted by Izaan_22

I'm live in SEA, and I think my debit card doesn't work anymore, but a prepaid card does work as I'm testing it working. So, if you live in SEA, you might want to use e-wallets that have prepaid card or virtual cards like I do.

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I don't think you can use those to shop in mogstation

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Originally Posted by hagare

I don't think you can use those to shop in mogstation

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No, I did using it to test buying an item from mogstation shop and it worked, I'm not lying as I have the receipt.

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Originally Posted by Izaan_22

No, I did using it to test buying an item from mogstation shop and it worked, I'm not lying as I have the receipt.

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oh wait. Pre-paid cards.
I was thinking game time cards.
I don't think I have access to pre-paid cards.
Sigh.....
Luckily I have paypal lmao

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Originally Posted by Gurgeh

Now I have no proof, evidence, facts or even experience to support any of any of what I say, and proof 'does' matter. (I've never been on JP region, I just have gossip and hearsay). But if you are asking for 'theories' to justify the 'revenue' argument... this could be one theory.

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This is one of the weirdest conspiracy theories I've seen so far.

Having actually played on a JP server since ARR, I can tell you that the JP players are in no hurry to unsub because of people speaking english in their servers. In fact, the language you speak doesn't even come up unless you're wiping the party and the JP players have to tell you how to stop doing that.

It's not the xenophobia most people paint it as, it's just people wanting to communicate with other people in their party. It's like when EU players who only speak english get frustrated when trying to communicate with another EU player that only speaks french.

Theyre not trying to get rid of money. But we sure are at the bottom of their priority list. If SE is smart and think in a modern way (I know, will probably never happen), they will merge Oceanic server with SEA "server" (could be just that current Oceanic is modified to include both regions). And treat this new region as the officialy supported region. Thats money right there. And then they can also focus on this particular region for its payment method. Ideally each region should have multiple payment methods adjusted based on the region for the convenient of players.

But what do I know... instead they removed support for VISA debit card? Like... what? One of the most common payment method in the world and you removed it? And we are 2 months away from a new expansion? Thats a 500 IQ move if I ever seen one. I like the game and the devs but the company is outdated and stupid.

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Originally Posted by Lieri

Theyre not trying to get rid of money. But we sure are at the bottom of their priority list. If SE is smart and think in a modern way (I know, will probably never happen), they will merge Oceanic server with SEA "server" (could be just that current Oceanic is modified to include both regions). And treat this new region as the officialy supported region. Thats money right there. And then they can also focus on this particular region for its payment method. Ideally each region should have multiple payment methods adjusted based on the region for the convenient of players.

But what do I know... instead they removed support for VISA debit card? Like... what? One of the most common payment method in the world and you removed it? And we are 2 months away from a new expansion? Thats a 500 IQ move if I ever seen one. I like the game and the devs but the company is outdated and stupid.

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My guess is you missed the posts from them indicating this is a known issue with Visa debit and they are working on it.

Not even sure what hagare's endgame there was or why he seemed to jump on you.
Everyone affected is going to be a bit heated.
I'm affected too and I'm in a supported country!

You just gotta do what you gotta do sometimes. People will find a way to pay for service.

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Originally Posted by Canadane

Not even sure what hagare's endgame there was or why he seemed to jump on you.
Everyone affected is going to be a bit heated.
I'm affected too and I'm in a supported country!

You just gotta do what you gotta do sometimes. People will find a way to pay for service.

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I don't know tbh maybe it was some weird gotcha about me not having the solution to the problem..... even though I made that very clear.
https://media.tenor.com/ClGQAQGW2JwA...-dont-know.gif

To expand a bit: I know enough that I know I don't know enough and I don't want to give some vapid answer.

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Originally Posted by Menriq

My guess is you missed the posts from them indicating this is a known issue with Visa debit and they are working on it.

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Yeah it is an issue with the new payment system they use, which is probably with a different company than previously because payment gateway are often related to 3rd paty vendors. I dont believe its a worldwide Visa issue, I can still purchase stuffs with my Visa debit on other games.

As a sidenote (not specifically for you, but Im just including this in the post), since this has been a long, well known issue even before the payment system update, I find it surprising to see people still going out of their way to defend SE. A better store and payment system will benefit all of us. Try to think in a bigger picture, its not about regions. No need to shame people who dont live in your country. If you dont have the problem, good Im happy for you. But Im sure if this happens to you, you will be just as annoyed.

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Originally Posted by Jojoya

You need to work on your English. I didn't call you frauds. I said some were engaging in a form of fraud.

The EULAs for each region spell out what countries a player can reside in to purchase a game license for that region. By accepting the EULA after installing the game and anytime we are required to reconfirm our acceptance of the EULA, you are intentionally misrepresenting yourself to get access to the game if you do not reside in one of the listed countries.

That is considered fraud. Something doesn't have to be criminal or financial in nature to be considered fraud.

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You might want to have a word with yourself. Even the start of your post is already disrespectful. But lets talk about this fraud you were talking about. If SE did ban several regions by making it so that players outside of supported regions arent able to register an account (like so many other MMOs did), then its a fair game. If its the players who used VPN or some other services to bypass the restrictions then so be it, the players are in fault in this case. Because thats bypassing the system.

But they didnt. And before this whole payment system update, I did actually update my account personal info through a ticket which required me to submit private information, including location, to confirm my ownership as per standard procedure. And the support helped me change it with no problem, even if I wrote multiple times something like "I am sorry for filling the address with the text 'SEA' because I dont live in the US but I had friends who played there thats why I chose NA region". And they were fine with it. Here you are talking about EULA and frauds. If I broke it, I would have been banned straight up for admitting Ive been playing the game from a "non supported region".

Also have you noticed that Oce was once a non supported region? then they added it. Things can change. There is no need for this kind of dislike towards a certain group. Especially not to defend a company that you pay, that you are entitled to give feedbacks to. Thats a weird hill to die on. Now Im not saying this thread or the post you replied to are proper. Clearly not. But it does look bad for yourself, for calling a certain group frauds. Dont do it. You dont want to be called like that either.

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Originally Posted by Lieri

If I broke it, I would have been banned straight up for admitting Ive been playing the game from a "non supported region".

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I'm going to TL:DR this they aren't going to actively ban you but on the flip side, they aren't going to go out of their way to help you if you have problems paying for a sub due to being in an unsupported region.

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Originally Posted by Lieri

There is no need for this kind of dislike towards a certain group.

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I don't know where that comes from? just being cold and stating the EULA doesn't mean a person dislikes a certain group of people.

Mosha, it's better if we let OP starve for attention. It will eventually go away.

SE has already released an official statement acknowledging the issue. Anything that will be mentioned by OP in this thread will most likely be part of its conspiracy theories of how the game hates foreigners.

Why are you here? What do you want?

Oh god these people are so salty that SE finally addressed "our" issues.

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Originally Posted by rawker

Mosha, it's better if we let OP starve for attention. It will eventually go away.

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Fair point and it makes you a better person than me.

Seems the op is continuing to go on about there conspiracy theory that the devs hate foreigners. Everyone that is using a debit card no matter what country there from are having the same issues it's not just the SEA community. The payment issues are annoying but square enix are aware and are looking into it name calling people and being nasty towards others isn't going to make the company go faster fixing it. The payment issues isn't only a SEA region issue people from south America NA and EU are having the same issues.

The web devs are just completely incompetent. Almost nothing about the storefront or the mogstation is integrated or works with any standard, common pattern. They leave console.log commands in their live code logging keypresses, it takes them weeks to track down an issue even when someone who actually is a web developer provided them with screenshots and details from the console of exactly what is happening and when it happens (and a theory as to why it might be happening).

They just aren't good at this and they refuse to hire folks that are. It's one of the things I think makes some Japanese companies weaker - reluctance to look outside for talent. There's been huge strides in web development and SE is taking advantage of exactly none of them.

So, it's not discrimination, they simply aren't good at this. Friend, I feel for you. I hope they get it sorted at some point for you, but I assure you their incompetence is in no way deliberate. This just isn't their wheelhouse.

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Originally Posted by Dionysius

Ok I count one person, out of 30 millions registered player. Who else?

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i can literally transfer my character to jp server rt now if i wanted

also i pay through steam

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Originally Posted by hagare

tell me how SEA players can have a legitimate address in their account if they don't live in EU/NA/JPN



so what do you suggest SEA players do to not commit address fraud?

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That's the problem. Unless SE officially supports their home countries in one of the EULAs, the only way they can play is by committing fraud.

I'm not trying to claim anyone is a bad person for using a fake address or "borrowing" the address of an overseas friend. Gamers have been doing this for games not locally available to them for a long time. I wouldn't be surprised if a large chunk of the NA player base is guilty of doing it for other JP games that are locked to JP only.

But it comes with risks and unfortunately we've hit a situation where the risk finally came back to bite people. I highly doubt that SE wants to be turning away the SEA players but they may be caught between a rock and a hard place thanks to all the card scams that were going on in 2021/2022 and whatever is keeping them from doing business in the SEA countries.

If none of the workarounds that still work for others are options that affected players can attempt, they may have to accept they're not going to be able to play the game anymore.

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Originally Posted by Lieri

There is no need for this kind of dislike towards a certain group.

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I don't have a dislike here for anyone except the OP and his massive conspiracy theory.

I'm honestly hoping that something gets worked out that will allow SEA players to continue to play. But there's the real chance that the situation won't improve. That the risk of trying to play from an unsupported country.

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Originally Posted by Souljacker

The web devs are just completely incompetent. Almost nothing about the storefront or the mogstation is integrated or works with any standard, common pattern. They leave console.log commands in their live code logging keypresses, it takes them weeks to track down an issue even when someone who actually is a web developer provided them with screenshots and details from the console of exactly what is happening and when it happens (and a theory as to why it might be happening).

They just aren't good at this and they refuse to hire folks that are. It's one of the things I think makes some Japanese companies weaker - reluctance to look outside for talent. There's been huge strides in web development and SE is taking advantage of exactly none of them.

So, it's not discrimination, they simply aren't good at this. Friend, I feel for you. I hope they get it sorted at some point for you, but I assure you their incompetence is in no way deliberate. This just isn't their wheelhouse.

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Yup. This is the truth. Its as simple as the company making bad decision (and have always been) when it comes into mogstation. Its as simple as that.

And to the posters who replied to my post. I merely stated its a sensitive subject to be either directly or indirectly calling certain group as fraudsters. You dont need to try and justify it by sweeten those actions by using other politically correct words. Not to me fam, I dislike discrimination a lot. Discrimination is bad. End of story.

Im pretty sure in certain countries even calling certain group by certain words are seen as bad. Let alone "fraudster".

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Originally Posted by Jojoya

If none of the workarounds that still work for others are options that affected players can attempt, they may have to accept they're not going to be able to play the game anymore.

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I don't think it's hard to understand why people don't like someone who's wholly unaffected by any of the issues coming into a thread by people who are affected by the issues and telling them "Well, I guess you just can't play anymore.".

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Originally Posted by Jojoya

That's the problem. Unless SE officially supports their home countries in one of the EULAs, the only way they can play is by committing fraud.

I'm not trying to claim anyone is a bad person for using a fake address or "borrowing" the address of an overseas friend. Gamers have been doing this for games not locally available to them for a long time. I wouldn't be surprised if a large chunk of the NA player base is guilty of doing it for other JP games that are locked to JP only.

But it comes with risks and unfortunately we've hit a situation where the risk finally came back to bite people. I highly doubt that SE wants to be turning away the SEA players but they may be caught between a rock and a hard place thanks to all the card scams that were going on in 2021/2022 and whatever is keeping them from doing business in the SEA countries.

If none of the workarounds that still work for others are options that affected players can attempt, they may have to accept they're not going to be able to play the game anymore.

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So frauds and scammers.
And if you can't play it. Tough.

Oh well.
The icing on the cake will be if they cancel my DT pre-order lmao.
Damn it SE.

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Originally Posted by Canadane

Not even sure what hagare's endgame there was or why he seemed to jump on you.
Everyone affected is going to be a bit heated.
I'm affected too and I'm in a supported country!

You just gotta do what you gotta do sometimes. People will find a way to pay for service.

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I guess some people just don't like being called frauds.
Weird right *shrug*

What a bunch of cowards.

SE store wont even let me purchase dawntrail. If the intent is forcing SEA players out of their game, its definetly working.

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Originally Posted by Himsanity

SE store wont even let me purchase dawntrail. If the intent is forcing SEA players out of their game, its definetly working.

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sadly. You must commit fraud to buy a digital game from the SE store.
Aka, lie your ass off about where you live xD

wait........ does DT have a physical version of the game?

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Originally Posted by hagare

sadly. You must commit fraud to buy a digital game from the SE store.
Aka, lie your ass off about where you live xD

wait........ does DT have a physical version of the game?

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Dawntrail won't have a physical disc just a digital download. (Anyone please correct me if I'm wrong)

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Originally Posted by Krokov

Dawntrail won't have a physical disc just a digital download. (Anyone please correct me if I'm wrong)

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and you have to put in a billing address.
And I don't think SEA is one of the choices.
Oh well

I think a lot of people don't understand the extent of the issue in this thread.
I made my account 10 years ago, living in a supported region.
I have since moved to a different country that uses a different supported currency within that same supported region.

I am unable to change my listed country of residence or the currency that I'm charged in. Customer support have told me it's not possible. Twice.

If I now touch my sub or would like to take a break, my bank card that is issued by the new country will be blocked as it doesn't match my listed residential country.

That is just a terrible system and terrible customer service. They obviously are aware of the SEA player base and want to include them as they've had official FF fan events in one of those countries. It's just nonsensical.