So about our network issues here

Most of my daily alliance raid got booted. Survivors were making thanos jokes when I loaded back in lol

Aether tanked. Everyone felt the pain of the boot. Your mileage may vary getting back on.

Getting some pretty painful lag on Diabolos (primal datacenter) now. Enough that I had to log because it was too annoying just trying to send my retainers on ventures. I had just finished my Namazu beast tribe dailies when it set in. Good lord.

Edit: I would also like to point out that the Lodestone is semi hard to load now. Forums are fine...for the moment.

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Originally Posted by Valkyrie_Lenneth

Yes, because SE can fix the DDoS attack against an international backbone provider, what your and their ISP connects to. This is 100% a reasonable request.

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According to the lodestone the ddos attacks are only affecting EU datacenters.

So for the people on NA data centers that have been having these issues for the past few days, that is a reasonable request.

In my 12 years of playing WoW I've had multiple times extra 'free' days added to my sub due servers being wonkey.

I'de love to see that here too.

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Originally Posted by OurMom

According to the lodestone the ddos attacks are only affecting EU datacenters.

So for the people on NA data centers that have been having these issues for the past few days, that is a reasonable request.

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Ddos attacks are a lie though. Online service providing companies use the Ddos lie all the time when they have network issues.

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Originally Posted by Fhaerron

Ddos attacks are a lie though. Online service providing companies use the Ddos lie all the time when they have network issues.

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Gonna have to provide proof to back up that claim.

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Originally Posted by Zephera

Gonna have to provide proof to back up that claim.

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Not saying square does, but there are companies that do. It's one of those "Because some do it, you can't always be 100% sure" situations.

DDoS attacks are super hard to mitigate whenever it comes to video game environments. They don't have the same capability as a CDN does (your Netflix, Amazon, Cloudflare, Akamai). So they suffer a bit harder than other groups. And as Enkidou said, terms of service cover them in this capacity. They can't prevent acts of god or people from doing bad things. Even so, I do not care for NTT. Their infrastructure is terrible in San Jose.

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Originally Posted by Fhaerron

Ddos attacks are a lie though. Online service providing companies use the Ddos lie all the time when they have network issues.

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I realize that this might be hard to grasp, but....

No one can predict nor completely stop DDoS attacks from happening from any smuck that knows what they're doing. DDoS attacks happen to other businesses all of the time as well like Google and Amazon, you just don't hear it about it as often. I remember one year when the entire PSN was down around Christmas time.

These network issues are making weekly lockouts and weekly tome maxes a real pain in the @$$

Disconnection issues are affecting the Japan-based Elemental data centre as well.

However I seem to be able to log straight back in, or after only a short wait, while some other people were ‘locked out’ of the game for maybe half an hour. (Or at least seemed to be, judging from Discord conversations.)

I’m in Australia but most of my FC are in Singapore or near there. So that could add up with the cause being blockages in the ‘delivery channels’ going to some places but not others.

I keep on getting disconnected (90006 error) while Teleporting but this only happens when I'm waiting on "Duty Finder" cue (Roulette: main scene in my case)
When not on Duty Finder cue, I can teleport all day with no problems.

Can anyone try it out?

Do you happen to be cued in Duty Finder when you got disconnected while teleporting?
How about when teleporting not cued?

Yesterday my hubby DC 2 times with 200 plus queues on relog.
I was in a party with him and one other party member dced at the same time.

Oddly I didn't DC using same isp and network gear as my hubby so it has to be a routing issue on se side.
Likely faulty switch dropping ports in failover

I was hoping this would have calmed down from earlier today, but I’ve been logged in for an hour and already disconnected 4 times and lobby error’d twice. All while waiting in queue, so I get to start it over again when I get back in. Yay.

just now half my party on Suzaku DCed again... just when it finally worked >_>

Well, I am not able to download the patch at all, first time in 5 years T-T just keep getting the patch errors

I've had zero problems, on NA Famfrit/whatever it is called.

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10/06/2018 3:33 AM
Regarding Recent Intermittent DDoS Attacks (Oct. 6)
We would like to take this opportunity to inform you of the current situation regarding the DDoS attacks we have been experiencing since Oct. 4, 2018.

Currently, we are intermittently experiencing DDoS attacks on all JP/NA/EU data centers, targeting our game servers and network equipment. We have been implementing and strengthening various defensive measures against this issue, and have thus far been able to avoid any major server outages. However, the attacks are still continuing to take place, as the method of attack is continually changing.

We will continue to monitor and work on recovery from every possible angle to keep the effect on our customers to a minimum.

We apologize for any inconvenience this may be causing, and thank you for your patience and understanding while the issue is being addressed.

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https://na.finalfantasyxiv.com/lodes...99930e0cc1134d

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Originally Posted by Sigma-Astra

I realize that this might be hard to grasp, but....

No one can predict nor completely stop DDoS attacks from happening from any smuck that knows what they're doing. DDoS attacks happen to other businesses all of the time as well like Google and Amazon, you just don't hear it about it as often. I remember one year when the entire PSN was down around Christmas time.

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I realize that this might be hard to grasp, but....

Companies can lie.

IIRC 2016 was very bad for PSN, Poodlecorp were one of the responsible but there have been many others.

Anyway, no doubt SE have DDoS, I'm actually surprised it doesn't happen more but companies use the DDoS card all the time when there's network issues. Sometimes it's true, sometimes it's not.

I should have said 'SE can lie'.

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Originally Posted by Fhaerron

I realize that this might be hard to grasp, but....

Companies can lie.

IIRC 2016 was very bad for PSN, Poodlecorp were one of the responsible but there have been many others.

Anyway, no doubt SE have DDoS, I'm actually surprised it doesn't happen more but companies use the DDoS card all the time when there's network issues. Sometimes it's true, sometimes it's not.

I should have said 'SE can lie'.

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If you think every time a company claims that they have a DDoS attack is a lie, then perhaps you really need to read up more on DDoS attacks first before automatically playing the "every large corporate company is a dirty scoundrel and a liar because I can't my play game!" card.

Blizzard get DDoS attacks all of the time as well, however, they are a bit, and not by a long shot, a bit better at handling their servers than SE does.

I also am not that paranoid to think that every time I don't get what I want that a company is lying to me to save face. Does SE lie sometimes? It's possible.

Would they be lying about DDoS attacks? Probably not. It's bad for PR to have them period, why on earth would a company want to lie about having or not having one to begin with.

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Originally Posted by Sigma-Astra

If you think every time a company claims that they have a DDoS attack is a lie, then perhaps you really need to read up more on DDoS attacks first before automatically playing the "every large corporate company is a dirty scoundrel and a liar because I can't my play game!" card.

Blizzard get DDoS attacks all of the time as well, however, they are a bit, and not by a long shot, a bit better at handling their servers than SE does.

I also am not that paranoid to think that every time I don't get what I want that a company is lying to me to save face. Does SE lie sometimes? It's possible.

Would they be lying about DDoS attacks? Probably not. It's bad for PR to have them period, why on earth would a company want to lie about having or not having one to begin with.

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I don't say every time. There's DDoS attacks out there but I'm willing to bed my head on it that there have been times were there wasn't one when they said there was (Not only talking about SE here).

Guild Wars 2 and (insert any MMO or internet service company name here) have DDoS too, not sure what your point is.

Politicians and companies are 2 things that lie the most oh and salesman too. Please do raid the small unreadable letters whenever you're about to sign a contract.

To have something to say to your audience probably... 'guy's we screwed something up so the servers are a bit wonky' vs 'we have DDoS attacks', second would be best received.
I commute train to work every day and every day of course there's delays and bad ones most of the times. On a month of riding the train mon to fri I have heard that there's people on the tracks 15 times, there's objects or another train on the track a few times and rest of times was total silence. Now a good friend of mine works at the railway station on the signaling stuff, anyway he said that a lot of times they just say something like 'people on the tracks' so they have something to say.
This has nothing to do with DDoS or whatnot but it's an example to what I mean with companies can SOMETIMES say anything to shift the blame.

Don't forget that I say SOMETIMES, because it seems you take me letter by letter.

Welp, trying to clear O10s is pretty much impossible like this.

Many of my attacks not registering so my combos get messed up, randomly freezing in my place so i can't dodge, half the party disconnecting at once.
This stuff happens up to three times a minute.

Savage content in these circumstances is an excercise in futility

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Originally Posted by Fhaerron

Don't forget that I say SOMETIMES, because it seems you take me letter by letter.

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You weren't saying "sometimes" to start with. You outright stated on page 5 that the DDOS attacks were a lie.

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Originally Posted by Zephera

You weren't saying "sometimes" to start with. You outright stated on page 5 that the DDOS attacks were a lie.

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That's why I changed it in the reply here to 'can lie'.

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Originally Posted by Fhaerron

That's why I changed it in the reply here to 'can lie'.

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That doesn't negate the fact of what you had said prior when everyone called you out on it in the first place.

I've been having some issues lately with my network and this game.

So a entire week and still everyday an DDOS attack.. lets hope today it stops but seeing the track record I guess we can accept this will continue. I am not entirely sure if the game is getting ddosed or the german infrastructure. Needless to say Square has been incredibly quiet and low key about giving information. It has sadly only been very generic. I made this thread in the hopes we could get more transparency but it just seems like we will have to content with what lodestone says.

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Originally Posted by Wijnand

So a entire week and still everyday an DDOS attack.. lets hope today it stops but seeing the track record I guess we can accept this will continue. I am not entirely sure if the game is getting ddosed or the german infrastructure. Needless to say Square has been incredibly quiet and low key about giving information. It has sadly only been very generic. I made this thread in the hopes we could get more transparency but it just seems like we will have to content with what lodestone says.

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To me it seems like it's part of the infrastructure meant to maintain connectivity to the FFXIV servers that is being DDOS'd. OUt of curiosity, what more transparency would you like to have? Could you give some examples of things that would be satisfying you? because I don't think they can give out more information that would. Heck, if they are more transparant, it could even be the ones responsible are better able to adapt and keep your connection DDOS'd better? However, I would think if we are to get more transparency it's very likely after things have been dealt with properly.

On a sidenotes for those who don't know how our internet connection works. Imagine our internet connection as a railroad network and one or more of the major trainstation stops RIGHT before the destination that is our server is/are being bombed and put out of commission. You can complain to SE, who doesn't own the network, to fix things. But besides them speaking very angry to the owners of the nodes that are being DDOS'd there is nothing they can conceivably do that would instantly fix things. Even if SE could to somehow get data traffic fixed themselves, the result could very likely be increased latency as it would be like redirecting all the normally spread traffic through the other few remaining 'trainstations' left before the server. It could even result in much of the same problems we have now because concentrating traffic through these nodes could prove too much, resulting in lags and DC's as well (and definitely latency).

Edit, this also explains why not everyone is being DC'd, as not everyone is connected to the servers through the same nodes. Consider yourself lucky if you have an ISP that makes your connection travel through the unaffected nodes. :)

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Originally Posted by Valenth

To me it seems like it's part of the infrastructure meant to

On a sidenotes for those who don't know how our internet connection works. Imagine our internet connection as a railroad network and one or more of the major trainstation

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I have a degree in IT and have written an entire healthcare system in code that has also passed stringent audits and security stress tests. including Doss attacks. Recall that Microsoft had a possible DDOS attack and they handled it very well 10 years back. However at this point all I am seeing or I should say am feeling is that we are getting the same copy and paste response everyday. Only yesterday did we hear anything from Yoshi-P. I initially wrote this post because the network has been sluggish/poor since 4.4 I have written posts about that. It is obvious that something is wrong with the server before the DDOS became an issue. Unless this has been an ongoing thing for months. I read posts on reddit where apparently the German infrastructure is being DDosed. Again the question then becomes what is really going on here. Is it the overall network being a problem. Or is it square being targeted directly.

The only real reason anyone would directly attack square is cause they want to try to hack the server or are pissed off over being banned for whatever reason it is. However right now I am trying to or asking for there to be an audit on the system itself. This problem as many posts have shown has been going on for months. I have a stable 12 MS ping to the server yet during instances I lag. Packet loss and servers just not responding suzako EX is a prime example of the incident happening. I originally was on the Ultros server and when I was in San Francisco my latency and internet became incredibly bad the second the servers were moved to the new location in California. The nodes there are just not the same quality as they were in Canada. There are miriads threads of people complaining about the servers having a lot more problems ever since the move. The EU servers never have moved since they were moved over to Germany.

the only solution square has is either find a datacenter that has a more robust backbone (they do exist you know). Or stay where they are now where apparently they had:

- A power outage that deepfried network routers and switches (how?).

- Has a horrendous track record of being stable you only need to look at the lodestone to see how often our hamster kicks the bucket.

- had latency issues before the DDOS attack.

I completely understand people wanting to defend and explain why square cannot do anything. But right now I am paying a 6 monthly sub and all I am asking for is a sincere attempt to look at the different issues instead of using a DDOS attack now as an excuse to swipe the other problems under the rug. Again this is meant to help people I am not here wanting to make peoples life miserable. I do however wish we could get a bit more adequate response than the current "sorry"

I'm not EU and I may be incorrect but I don't think any region has had their game be literally unplayable for this long in the past? Is it common for a DDOS attack to remain unresolved for this long?

I understand that compensating days lost would be pocket change but they might at least consider gil compensation or something. I'm not suggesting it's SE's fault but it's surely not the fault of the players either and it's SE's job to make right not the consumers' job to just sit down and get over it.

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Originally Posted by Bahati

I'm not EU and I may be incorrect but I don't think any region has had their game be literally unplayable for this long in the past? Is it common for a DDOS attack to remain unresolved for this long?

I understand that compensating days lost would be pocket change but they might at least consider gil compensation or something. I'm not suggesting it's SE's fault but it's surely not the fault of the players either and it's SE's job to make right not the consumers' job to just sit down and get over it.

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I'm beginning to think it's not entirely the DDoS, though I suspected as much from the start. They'll try and sweep it under the rug regardless. If there's any connection issues it's never their fault and we are basically told to suck it up.

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Originally Posted by Vahlnir

I'm beginning to think it's not entirely the DDoS, though I suspected as much from the start.

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Well of course it's not entirely a fault with DDOS attacks, the EU datacentre has a big history of constant issues though, there is always a problem with it at some point or another. It seems that the underlying issues with the EU centre could cause it to be more vulnerable to things like DDOS hence why it seems to suffer the most compared to all the other datacentres. I don't think the Chaos centre is suited in their current location (Germany) because of the ongoing tech issues but EU definitely benefits from having one locally, so SE probably need to work something out moving forward otherwise compensation to effected customers may not be a choice at all.

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Originally Posted by Kurando

Well of course it's not entirely a fault with DDOS attacks, the EU datacentre has a big history of constant issues though, there is always a problem with it at some point or another. It seems that the underlying issues with the EU centre could cause it to be more vulnerable to things like DDOS hence why it seems to suffer the most compared to all the other datacentres. I don't think the Chaos centre is suited in their current location (Germany) because of the ongoing tech issues but EU definitely benefits from having one locally, so SE probably need to work something out moving forward otherwise compensation to effected customers may not be a choice at all.

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Its all about how much square is willing to pay people... I always assumed that the German location was picked because of the SE office being nearby and it being cheaper than say example Amsterdam where basically a very large network hub exists. DDOS are preventable to a degree. Load balancing (multiple servers), more bandwidth than what we currently have and software measures. In the end you cannot prevent anything. but the DDOS just given people a flag to rally around the perceived idea that the chaos Datacenter is of poor quality.

There are threads about suzako ex and there being obvious server tick lag and there comes a point in time that we need to ask if the servers that are currently employed are up to the task. I am sure we can all agree that we just want this game to succeed and one important key to this success is satisfactory customer experience.

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Originally Posted by Wijnand

Its all about how much square is willing to pay people... I always assumed that the German location was picked because of the SE office being nearby and it being cheaper than say example Amsterdam where basically a very large network hub exists...

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From what I know the servers are located in Frankfurt specifically, which is a known city for housing more MMO servers. SE's European HQ is located in London last time I checked. I suppose Frankfurt is a bit more nicely located in the middle of the entirety of Europe as well? Who knows, though through the years of playing MMO's I would always hear people complain about the German infrastructure not being exactly top-notch, so perhaps having them in Amsterdam would have been better (for my ping as well lol).

Edit: As I see you advocating the Amsterdam placement of the servers in other threads as well, I would like to remind you that things there aren't exactly so much better either. The amount of times Ziggo (main ISP in the Amsterdam region) has major outage By DDoS, courtesy of Anonymous last year, easily rivals the amount of times we've had problems with the FFXIV servers.