Regarding the Duty World Issues on the NA DC

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Originally Posted by rihkuwo

I don't honestly know what you'd like to be compensated for - the game hasn't even been officially released yet. We didn't pay extra for the early release; we got it as a bonus. Be glad you're allowed to play early at all, even if there are more than a few hiccups while we do.

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You're missing the fact that not only Stormblood was messed up ARR and HW instances were screwed too, which have been released.

The only thing now that they need to prioritize in terms of fixing is the DX errors that have been hitting everyone. Yeah, queues to get in suck, but the client crashing because of the DX errors are making those queues worse right now. Once those lessen, the queues should go down... hopefully.

Regardless, thanks devs for trying to make things smoother :) definitely appreciated on my end.

Early Access to the game ahead of the official launch

This was suppose to be one of the perks for pre-ordering, it is even on the Pre-order. This is not what we got. We were suppose to get full access to 4.0 content, not a demo or part of the game. We were suppose to get early access to the game. Not only was stormblood content having problem but just getting in duties were having problems, not to mention the 90ks and even potential having the game lose your data loading into Susano's fight. This wasn't a player problem for playing the game this was SE's problem for not providing enough support soon enough. It is one thing for things to be down for a few hours, but for 2 days is too much.

So yes, we deserve a couple free days. So if you don't want compensation that is your choice. They might as well take away your pre-order items because you didn't pay extra for them. But because you pre-order you should get both the time that was lost during EA and your item on launch day because that was what was featured for pre-ordering the game.

Thanks so much for all of your hard work! Loving the expansion!

To the poster that said a person paid more for early access.... are you seriously that clueless?
Prices are not more,lol
Early access was just part of the pre-order, that is all.

For me Sb CE was $79 Canadian, sure i have not got much playtime (long log in queues, booted from trying MSQ and blm Quest multiple times) but i am not about to whine about it.
MSQ was fixed now, at least i was ale to do it, i dare not try my blm quests though. I am confident this will coming it will be better.

Thank you for getting it fixed. Please learn all you (the FFXIV team) can from this and apply that knowledge to future expansions and content. I really love this game and now that my frustration has passed I'm looking forward to experiencing everything Stormblood has to offer.

Cheers!

Nothing is ever 100% in software launches. There are bugs, kinks in the system and I'm sure many have complained to the point of wanting Yoshida's head on a pike, but bear in mind...for any software launch, the developers don't get enough praise for what works, and they get hell if it doesn't. You can't help but feel a little bad for him...
I've seen videos of how much heart Naoki has for this game...even in the launch of 2.0, we had issues much like this...he cried on stage because he felt horrible for what happened and he felt thankful for those who stuck with him and made 2.0 what it was.

Guys I know folks are angry and disappointed but never in the history of Early Access has it gone smoothly. There's been an apology and a lot of sleepless nights. I think that this was some god awful design on their part and I bet they realize it now.

If it happens again next expansion then we can get out the torches and pitchforks. For now I vote we wait see how they respond. Maybe we get compensation, maybe we get a nifty item, and maybe we get to play bug and DC free. Who knows. But keep it civil, getting hyperbolic will not help.

Its just Ama complaining about things she doesn't understand as usual. There were only 3 versions of the game, none required more for early access. Standard at 39.99, digital collectors at 59.99 and physical collectors at 199.99, in USD of course. She probably bought the digital CE and didn't realize or something.

SE is not at liberty to compensate but if they do then its on them. People fail to realize that any huge MMO will has its kinks in it and early access is no different. ARR, HW and SB all had its issues and sure we can bitch and moan until our face turns blue and that would be just wasting your energy over something you have no control over. Let the devs deal with the issues at hand and we will all be able to enjoy this wonderful expansion.

While I wish that there was a bit more planning put into opening up the early access and realizing just what was going to happen, I am happy we finally had another response (if belated) to these issues. The fix to the solo instances was noticeable as the time noted by Yoshi P was the time I actually logged back in and got in on the first click after not being able to for hours in the early morning when the servers were not as congested. The other issues, were well expected for the early access such as lag, queue times to get in, and some duty finder issues. The solo instance issue was the one that was extremely stressful and interest killing for the game. 20k people now an hour should be sufficient now that enough people have hopefully cleared the first instance or two and can/have now been proceeding to continue the story, hit Kugane and start the first new leveling dungeon.

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Originally Posted by -Teria-

Just be happy there's a fix in place.

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Damn right some just want and milk the shit out of everything.

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Originally Posted by Lexia

Can I see your receipt please? Showing that you paid more to play early access then if you would of just bought it on the 20th. Not including physical CE, the game standard $39.99 and digital CE $59.99 the same if you pre-ordered of if you buy it next week after launch.



I bought the standard edition from Best Buy ($39.99) and got early access code.

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You are neglecting the time value of money. Money in hand now is more valuable than that same amount in hand later. This was one of the most basic principles in my engineering economy class, and I presume it applies to businesses in general. It gives them money to invest in now so as to have even more money later on. That said, a month or two probably won't make a difference. To large businesses, this stuff is calculated on the basis of continuous interest if I remember right. So from their perspective, they make more money if we preorder than if we buy on launch, not to mention them having the ability to server resource demand. From our perspective, since most people sit on their money in general and do little more than stick it in a savings or checking account, it is the same amount, though.

The fact is if you order tickets for a con, then when you show up it's so crowded you can't get in to the attractions you want to see at the popular times, or you can't enjoy yourself, there's naught to be done about it. Yes, we paid for something(that, if you check the eula is absolutely NOT guarenteed) and it's frustrating to not be able to use it when we're free to(which my gf has not been able to, just for the record, so i havn't been playing either), but it's like this for every launch of every game and expansion ever and it'd be foolish to get more servers when theirs are perfect 99.5% of the time. Just bear with them and it'll be over before long.

Thx for the fix guys, great expansion.

I'm having a blast in the expansion. Thanks SE for the smooth sailing after the Bahn bottleneck! ♥ Keep up the great work.

Rocky start but as it smooths out, I am appreciating more of the game. I look forward to smooth sailing soon. Hopefully next time will be better, and I "please look forward to it." Thanks for the fix progress and update.

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Originally Posted by Hamada

Ya you did, it was my understanding you needed preorder the one that cost more for early access.



Yes it was?

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How high are you and what are you on?

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Originally Posted by Koltik

SE needs to give us some compensation in the form of play time for the 2+ days that were unplayable due to bugs. I haven't even touched any of the expansion content yet spent most of last night getting DC'd when trying to zone in to feast. Entirely wasted sub time, plus obvious frustration.

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Love the sense of entitlement.

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Originally Posted by Koltik

SE needs to give us some compensation in the form of play time for the 2+ days that were unplayable due to bugs. I haven't even touched any of the expansion content yet spent most of last night getting DC'd when trying to zone in to feast. Entirely wasted sub time, plus obvious frustration.

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"I lost $1 worth of subscription time and could not play during Father's Day weekend. Goddammit SE."

So entitled. Chill.

Edit since I was on the phone: Thanks for the patch ups, but you guys should honestly keep in mind for the next expansion
that you need to double time the servers for like a week or so. It's sad to see the same thing happen every single time.
I don't ask for a compensation but a little more thorough planning...This launch was worse than 3.0, that's for sure but
at least it's evening out so we can all play after we wait 50 hours to log in! :eek:
Still people are progressin' so hey.

It's great that the dev team is working to fix issues currently present in the game, the instanced content being one of them that is causing major problems. However, the main issues that are being complained about in regards to early access and such, as well as the people constantly stating that it's just beta and will quickly sort itself out, are both missing the couple of vital points that I have not really seen discussed in any of the forum topics so far over the past couple days.

Putting aside the new content in general and early access....

The game in most of it's entirety is for the most part unplayable. This is in regards to all content from 2.x and 3.x. The instanced content from these cannot be accessed without a very high likeliness of being DCd. The world servers themselves have become highly unstable, kicking many players out minutes after getting in. The game is using a crude queuing system that does not distinguish any players (people trying to get in today and people being kicked out) from one another. This is affecting both current players, returning players, and brand new players.

This puts the current state of the game in a very bad light. The above issues ensure that new players can't get in and play the game, which can cause them to just leave permanently. Returning and current players can't make any progress or catch up on anything since nobody can consistently remain in the game without the risk of DCs and being thrown in the crude entry line.

Now, the fact that early access is "not official launch", "beta access", "stress test", means absolutely nothing. This is because the "official launch" is in two days as of this message. There is no sign of the dev team having a major fix for the issues at hand that can be implemented by the 20th. When "official launch" happens, the problem is actually more likely to get worse. Now the people who are trying to jump in who didn't have early access are going to be added into the mass hysteria that is the instability of the instance serves, world servers, and the queue issues.

That'll leave the comments that the issues will sort itself out in a week or two. The only foreseeable ways of that happening are as followed:

1. Moving 1 of the main bloated servers to a different datacenter or forming a 3rd datacenter and moving 1 of the bloated worlds and some of the lesser worlds to it. Neither of these are going to happen because if these would happen, it probably would've already. Besides, there's no way either option would be viable in a very short period of time.

2. Things stabilize because a large chunk of the playerbase just up and quits. Granted, that means less people rushing in like it's Black Friday to break the instances and worlds. However, it comes at a cost of the playerbase. New expansions and new content in general should encourage the communities in the game to expand and grow. Not to fracture the expanding playerbase by having people leave/quit so others can play. Besides, negative word of mouth travels very fast.

Do I find the current state of everything frustrating? Absolutely. I had hoped to spend the early access leveling SAM and jumping into the new content on the 20th. Now I spend all day waiting in a queue, getting kicked out 30s later, and falling back into a 4k+ queue on repeat. It's frustrating but no sense throwing a tantrum like an entitled child that's never been disciplined over it.

I do believe that SE should NOT be given a free pass over this, regardless of whatever reason a player can come up with.

2.x launch was horrendous. Almost completely unplayable. Even their actual betas (They actually had betas for 2.x) did not prepare them for the s***show that was 2.x launch. However, it should have been used a means of learning for the future. 3.x how A LOT of issues, and many of the instability issues that were happening were vocalized by the playerbase to SE. The bloated servers issue was mentioned then. And all throughout 2.x and 3.x the playerbase has made repeated mentions to the points that Balmung and Gilgamesh being on the same datacenter was terrible and needed resolution. Nothing was ever done about it and now we see the results.

The instance Walls in the current content just make it more prominent. They did not learn from the last 2 disasters, and they surely won't learn from this one either if we let them skate by. If we do, they'll just remain content with what feels like them using tape to keep the servers in tact until enough players quit/leave to stabilize them.

Do I feel we should be compensated? Not for early access. If there is compensation, it'd be because we could not get into the game to begin with with the instability of the world servers and instance servers causing players to get kicked out right after getting in. Right now I feel like the focus should be fixing the main issues and then looking at making sure this doesn't happen again in the future be addressing the root of the problem.


On a side note, one sign of generosity SE could do (most likely will not though) is to stall the current release schedule of the SB endgame content until they have successfully stabilized the world servers and instance servers to the point where all players can get in and play without fear of constant DCs. That way if the problems are going to be major for a week or two, it'll keep players on an even playing field during the exploding (figurative) servers that are a result of SE's shortsightedness and lack of preventative action for foreseeable major issues.

I agree there should be some form of compensation for this. We all payed for the service during this time and it was practically unplayable.

Nobody is asking to get something for free. Call it a sense of entitlement if you will but we have worked to earn the money that we spend on this game, and all we would ask for is what we have paid for.

If the apology is truly sincere, then let it not be in words alone. Please add the 2 days of time the service was not sufficiently provided to our subscriptions.

Thank you.

Heyo. Waited 3 hours to play with 2.5k player queue. Got booted, queue is now 5k players.

Updated servers.... ha... Should have beta tested! xD

an apology isnt enough for the amount of my time youve wasted and are wasting again with the issues now dont lock everything behind these if you cant keep up with demand

All of the memes are compensating me honestly XD They're golden!

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Originally Posted by Kerwin

Heyo. Waited 3 hours to play with 2.5k player queue. Got booted, queue is now 5k players.

Updated servers.... ha... Should have beta tested! xD

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the non Gilgamesh and Balmung servers work fine. Balmung is brokenly over populated.

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Originally Posted by Valkyrie_Lenneth

the non Gilgamesh and Balmung servers work fine. Balmung is brokenly over populated.

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They don't. We had 4k people in queue on Cerberus yesterday, from 4pm server time to 11pm ST.

I've seen some 16k people queues on Mateus, Omega (yes, 16k line for the latest European server, yay!), 40k for Balmung on day one... People need to stop white-knigthing the login queues. HW had none of that (we had queues but 30 mins max to log in), and even though the servers crashed the first day, after that it was all fine. Nowhere near the mess Stromblood is

I have seen no queue since I transferred to mateus yesterday. I was on Balmung before. Trust me, I know how bad the server was.

Hyperion has been nice to me for a while now. 100 person queue anyone? Goes by quickly in like a few seconds in most cases. (Had only one today that I know of that lasted 5mins or so). That said I haven't gone to the new stuff yet. I've been patiently waiting for the horde to finally get pass it.

well, nice for you to be on dead servers :(

I mean, it's never nice to be on a dead server but... I always thought Cerberus was on the low end of EU servers (with Moogle flooded by French, Odin by German, Ragnarok being legacy...) but it seems I was sorely mistaken considering our horrendous queues. I wish I had such low queues as yours

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Originally Posted by Kuwagami

well, nice for you to be on dead servers :(

I mean, it's never nice to be on a dead server but... I always thought Cerberus was on the low end of EU servers (with Moogle flooded by French, Odin by German, Ragnarok being legacy...) but it seems I was sorely mistaken considering our horrendous queues. I wish I had such low queues as yours

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My FC took advantage of the free transfers, and got the hell off that timebomb. none too soon either, it seems. And I'd been on Balmung since it was Besaid in beta 1.0.

Lobby error 2002 is my current dilema D:

Halp.

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Originally Posted by Valkyrie_Lenneth

My FC took advantage of the free transfers, and got the hell off that timebomb. none too soon either, it seems. And I'd been on Balmung since it was Besaid in beta 1.0.

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Yeah sadly I can't do that. Too many friends and stuff in Cerberus, and the only dead server in EU datacenter is Omega anyway. Omega which is currently dying too because people are unable to log into their own server so they go to the new one to gat a character to level 30 for the free 15 days of sub :D

If I were a conspirationist, I would say SE is deliberately not doing anything about the log in queues to force people to transfer to low population servers. Sadly, this isn't doing anything in EU datacenter :(

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Originally Posted by Moonlite

Hmm really this wasn't you trying to quiet me down?

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Yeah pretty much, again. Please stop trying to shove words down my throat that I am not saying. I, in that post, am merely speaking for myself and defending myself, because you decided to drag me into your little wall of shaming post and I did not appreciate it. So again, please cease trying to shove things I am not saying down my throat and please cease trying to pick an internet fight with me. Thank you.

Like I said before, you are entitled to your opinion as much as I am mine. If you wish to be angry and outraged by these events then fine, that is your choice but I am asking nicely, Leave. Me. Out. Of. It.

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Originally Posted by Valkyrie_Lenneth

the non Gilgamesh and Balmung servers work fine. Balmung is brokenly over populated.

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This is what they get for taking so long to lock off transfers, and we as the playerbase have to suffer. :(

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Originally Posted by Lazus

So yes, we deserve a couple free days. So if you don't want compensation that is your choice. They might as well take away your pre-order items because you didn't pay extra for them. But because you pre-order you should get both the time that was lost during EA and your item on launch day because that was what was featured for pre-ordering the game.

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Originally Posted by muzzl

If the apology is truly sincere, then let it not be in words alone. Please add the 2 days of time the service was not sufficiently provided to our subscriptions.

Thank you.

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Everyone is already allowed 15 days of free playtime which as far as I know is an unprecedented offer. Is that not enough?

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Originally Posted by Reinha

Everyone is already allowed 15 days of free playtime which as far as I know is an unprecedented offer. Is that not enough?

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ugh come on. Those 15 days have *nothing* to do with the problems at hand. If you want to defend SE on that issue, try at least to have reasonnable arguments. Because SE's stance on the matter is "please leave all your friends and transfer".

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Originally Posted by Kuwagami

ugh come on. Those 15 days have *nothing* to do with the problems at hand. If you want to defend SE on that issue, try at least to have reasonnable arguments. Because SE's stance on the matter is "please leave all your friends and transfer".

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Which, and I know this is going to sound rude and unsympathetic, is the only way we're going to be able to fix this mess. SE clearly will not. Their fix is to get people off the server and they're gonna stand by that. My reckoning is if that fails to get people off they'll just pull a supposed XI Odin and literally cleave the server in 2 and split the playerbase (possibly even moving one of the split servers to the other NA datacentre so you can't even cross-realm). As well as keeping both realms locked down tight for like 5 years so you can't simply transfer back over or create a new character there.

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Originally Posted by Moonlite

Sure looks like an indirect way of saying should just move on and let the dev team do what they want.

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did they mention anything regarding you there? last time I checked and understood English, they were saying and I quote; "throwing a 3 day tantrum wasn't worth my time and energy." No where does it say "Your".