Should we be paying if we aren't able to play when we want?

Come on...I know you guys/gals are smarter than that... You act like the terms of service is the end-all-be-all legal defense. Those of you mentioning that really don't believe it, do you?

I like the guy who says I need a better job... Those people that know me are laughing.

This must be my first MMO right? I've played a bunch that have mixed up the maintenance as a regular fix but irregular on times to make it fair for people. I'm sorry that you all only seem to know Final Fantasy and WOW.

It's not like these servers are all connected to the point that NA can't be taken down at a certain time and EU at another time and JA at another...

Everybody is so quick to post personal attacks....enjoy the safety of the internet!

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Originally Posted by Kyriea

Love these "isn't this illegal" type of post. Why don't you try sue them? Would definitely be fun to watch.

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Oh i hope he does, and records the lawyers office too. Going to be lots of laughter followed by a sound hang up noise.

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Originally Posted by AccountBanned

Come on...I know you guys/gals are smarter than that... You act like the terms of service is the end-all-be-all legal defense. Those of you mentioning that really don't believe it, do you?

I like the guy who says I need a better job... Those people that know me are laughing.

This must be my first MMO right? I've played a bunch that have mixed up the maintenance as a regular fix but irregular on times to make it fair for people. I'm sorry that you all only seem to know Final Fantasy and WOW.

It's not like these servers are all connected to the point that NA can't be taken down at a certain time and EU at another time and JA at another...

Everybody is so quick to post personal attacks....enjoy the safety of the internet!

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The point is this. No matter what time they shut down, someone would want to be playing. These threads are just people
claiming their timeslot of play is more important than someone elses.
Yes there is that argument that there are different data centres and they could be updated at different times.
This could then lead to the fact that the data centres that are updated when SE are sleeping would then suffer with major downtime when/if something unexpected happened, because people who could have fixed it quickly are actually asleep and in another country.
They run these things when it is easier for them to deal with any problems that may arise.

So it makes perfect sense that they run them when they have their full team available to cope with any surprises.

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Originally Posted by AccountBanned

I get the maintenance is essential and all of us want patches with extra content to be added into the game. I'm asking if it is even legal to have us pay for something that we're unable to play when we want to? It seems like every other time I am able to play one of the two days I have off work is a day when there's maintenance...yet I paid for 3 months because I wanted that silly flying mount. I know that it's my fault.

I actually sent this sort of message to customer support which offered me a generic reply saying that sorry, not at this time, but we'll pass this information along to the developers.

So yeah..holding my breath to hear back from the developers.

It's kinda funny that I quit playing FFXI because it literally soaked up all of my free time doing things like just traveling from one place to another...and if this keeps up, I'll probably quit FFXIV because during my free time I'm unable to even play the game.

/endrant

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makes sense to me.

Every time I have to take my car in to have maintenance done to it the dealership reimburses me with a check for the time I don't get to drive it when I want.

You agreed to it in the TOS.

You ain't getting anything from them.

Maybe a sensible chuckle or two.. But no money

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Originally Posted by Ebon_Drake

makes sense to me.

Every time I have to take my car in to have maintenance done to it the dealership reimburses me with a check for the time I don't get to drive it when I want.

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Did you really just put that to compare it to this? Does the dealership come to your home before you go to work and take the car on their time to do maintenance while you pay for it?

Ok...I've got to stop coming to these forums. I've seen what I'm up against and I am clearly outmatched.

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It's kinda funny that I quit playing FFXI because it literally soaked up all of my free time doing things like just traveling from one place to another...and if this keeps up, I'll probably quit FFXIV because during my free time I'm unable to even play the game.

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Uh, yeah. Because FFXI never had maintenance at inconvenient times.

/homer

stupid user agreement.... mumble grumble....

/endhomer

I think that's a personal choice. I felt like this for a while but, they gotta shut it down sometimes, mistakes happen.
They have tons of servers to keep up with. Its improved at least. The maintenence times have been moved to a later time of
night when it is not as active.

Almost every online game, heck even some online services other than games gotta shut down every now and then.

Damn, i really should tell the manufacturer of my car that he has to refund me for the time i have to put my car to service every thousands of kilometers. Or i just refuse to, well, a new shift or new motor is indeed better to pay off for sure! -.-

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Originally Posted by Sephirah

/snip
Access may also be temporarily suspended in whole or in part, without notice, due to emergency repairs, fire, flood, explosion, war, strike, embargo, governmental action or failure to act, the act of any civil or military authority, act of God, or by any other causes beyond Square Enix's control ...

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... Are you friggin kidding me? Work of God? They actually put that in there? O.o Is that like a legal standard phrase? Seriously? Don't get me wrong, I don't care about your beliefs, but putting that into a legal agreement seems a bit hilarious.
Like "Huh? God descended? And what, His first action was to disable the FF servers?? Damn now I can't play FF XIV, let's sue SE!". Lol.

Yes, "act of God" is pretty much a standard term in legal agreements for things like insurance, shipping and so forth. Generally it is used to refer to natural disasters that the company has absolutely no possibility of controlling.

To give a few examples from a game I played until recently: earthquake severed the cross-pacific cables, internet was globally messed up and anyone whose access to the game included hops across the Pacific had issues. Forums were flooded with "what's wrong, what have you done to our game!". Sorry, this is not our fault. It is an act of God. Another time, a massive snowstorm cut off the power in all of a section of the US and servers, which are located on the east coast of the US, were all down. Again, forums flooded, why can't we log in, why aren't you guys fixing this!!. Sorry, it's not our fault. No one accidentally turned off the servers. It's an act of God.

I just came here to see if this was real. LOL

Also, those developers and those workers/technicians that perform the maintenance, they don't work for free. You're paying them to add content, to fix bugs, etc.

Good lord. Another thread complaining about maint. Do people notice they've actually tweaked the times of every single maint. It means that they're actually paying attention and listening. Otherwise they would be doing maint every wednesday during primetime like they did the first few.

No matter when they schedule or how they schedule it, someone will always be interrupted due to their own personal schedule. A game catered to over a million (probably?) playing individuals will have some people who can't play for 1 night. ONE NIGHT. You are paying to play for a game for the rest of that time, not that 1 night.

That's like not paying for your car payment because you might not be able to drive your car for 1 day due to it being at the mechanics. Stupid OP.

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Originally Posted by Cubester

No, because no one ever reads the terms. Just saying. ;)

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I always read them or at least skim them..

Is it legal for your cable tv company to charge you for an entire month if there is an outage?

Personally, I have never heard of a cable tv provider giving credits or being sued for having downtime, let alone downtime due to scheduled maintenace.

Grow up, seriously.

It's maintenance, it's been the same for most games. This game has less maintenance then a lot of games I've played, and when the game goes online again it usually is fine. Nothings perfect all the time, but dang they do it good and fast.

If your play time coincides with maintenance time it sucks. Why does everyone throw legal/lawsuit stuff out there when they can't play for a couple of hours? If you read the eula(no one does really) it would say "too bad so sad QQ" in some way shape or form. Unless your a company and hires them directly and has a contract stating that the service your paying for has to have a 100% up time it will never happen.

Dear OP the thing is this. Do you expect them to give you money back for time not played due to maintenance?
How would SE know you wouldn't have not played that day anyway? It is too trivial to argue. Out of your monthly fee it is pennies. It would cost SE more to figure out who and what.
Yeah they could give a blanket time back to everyone which imo would be the best answer to the problem.

Also have you tried to change your days off? :)

This is happy shiny maintenance! We lose 6 hours, but get all kinds of fixes in return! Happy! Shiny! No reason to gripe! =D

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Originally Posted by JiaYow

... Are you friggin kidding me? Work of God? They actually put that in there? O.o Is that like a legal standard phrase? Seriously? Don't get me wrong, I don't care about your beliefs, but putting that into a legal agreement seems a bit hilarious.
Like "Huh? God descended? And what, His first action was to disable the FF servers?? Damn now I can't play FF XIV, let's sue SE!". Lol.

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Act of God- an instance of uncontrollable natural forces in operation (often used in insurance claims).

It has nothing to do with beliefs, but rather is used to describe something happening that is out of people's control, most often large scale natural disasters or something like wind blowing a giant sign off of a roof onto your car. (actually happened to my mom)

No one is forced to pay for a video game.

If you don't want to pay for one, then...wait for it...don't.

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Originally Posted by AccountBanned

Stupid people? Again, enjoy that internet safety where you can say what you want...the real world is scary so ... stay out and continue to play games like Call of Duty :)

You simply proved one of my points by your post though, so thank you. You can read mine to figure it out...it may take you some time so I'm willing to wait for a response in the form of an "ohhhhhh"

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Back to the cave with you!

Move along troll post

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Originally Posted by AccountBanned

Stupid people? Again, enjoy that internet safety where you can say what you want...the real world is scary so ... stay out and continue to play games like Call of Duty :)

You simply proved one of my points by your post though, so thank you. You can read mine to figure it out...it may take you some time so I'm willing to wait for a response in the form of an "ohhhhhh"

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But... you haven't stated any valid points.

all in all you are losing $0.40 for this maintenance, get everyone that posted on this ridiculous post to send you a penny and you should have just about enough to buy some Tylenol to cure the headache you are causing yourself

Wow.. cause most of the data center maint have not now been early AM NA times. We get all world down for large updates and miss some time so we have an issues. This last few hours of the NA evening is such a bad time, SE can we go back to taking it down for the entire NA evening, or wait thats was worse and they have adjusted it to interfere with less and less people...

This a world wide game, someone is going to take a hit and there are no legal grounds for anything about this, try to take them to court (well you be laughed out the lawyers office, but on the rare chance it saw a court) and all they have to say is 1. TOS, 2. without maintenance the game would become unplayable and all maint were done in timely manner to fix the actual issues keeping ppl from playing and closed case.

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Originally Posted by AccountBanned

..

Everybody is so quick to post personal attacks....enjoy the safety of the internet!

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You must be a real tough guy considering you deem it necessary to remind ppl its safe behind a computer as if you would do something if they were face to face. Do us all the solid and leave the game.

where is the downvote button?

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Originally Posted by AccountBanned

I'm entitled to everything.

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No you're not. You won't hear back from developers. Yes it is "legal"... /facepalm

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Originally Posted by Raiz_Cineris

You must be a real tough guy considering you deem it necessary to remind ppl its safe behind a computer as if you would do something if they were face to face. Do us all the solid and leave the game.

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I haven't said what kind of person I am and I won't on the internet. I just know that people wouldn't talk like this face to face with me or anyone for that matter.

I will leave this game after I've spent my 3 months that I've paid for. Also, me leaving the game doesn't help you or anyone. The more people that leave the game means the less and less that you'll see out of a game like this.

Also, to clear the air of everybody suggesting that I just want my money back..... I've already given them my money but I think we should get the time back that we have paid for during times when we're wanting to play but unable due to downtime.

but listen, all comments and hate for me aside...I see that I am the minority in thinking that I am paying for something that I'm not receiving and in that, I will back down. My opinion won't change but I'll keep it to myself and my opinion will disappear with me in 3 months time. I appreciate the people who actually gave their opinions without adding all of the silly internet-only comments.

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Originally Posted by AccountBanned

I haven't said what kind of person I am and I won't on the internet. I just know that people wouldn't talk like this face to face with me or anyone for that matter.

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I can say that I'd be perfectly happy to point out that just because you didn't read a contract before signing it does not mean you're exempt from parts of it. That's not being a jerk it's just being honest.

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Originally Posted by AccountBanned

I will leave this game after I've spent my 3 months that I've paid for. Also, me leaving the game doesn't help you or anyone. The more people that leave the game means the less and less that you'll see out of a game like this.

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Some people prefer quality players (in their opinion) over large amounts of players. So, in their eyes, players leaving that they don't want to have around actually is a benefit to them.

Quote:

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Originally Posted by AccountBanned

Also, to clear the air of everybody suggesting that I just want my money back..... I've already given them my money but I think we should get the time back that we have paid for during times when we're wanting to play but unable due to downtime.

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That time adds up to a negligible amount and, as I pointed out earlier in the thread, you agreed that it was something you were paying for when you scrolled past the ToS and hit agree when you first got the game. So, you're not going to get many people to agree with you because it's a rather silly concept.

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Originally Posted by AccountBanned

but listen, all comments and hate for me aside...I see that I am the minority in thinking that I am paying for something that I'm not receiving and in that, I will back down. My opinion won't change but I'll keep it to myself and my opinion will disappear with me in 3 months time. I appreciate the people who actually gave their opinions without adding all of the silly internet-only comments.

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I think the reason there's an over-whelming negative response to this is because it's something we (MMO veterans) see on a fairly regular basis. From people being surprised that weekly maintenance happens weekly to angry that it interferes with their personal schedule and clearly the world revolves around them so the employees of whatever company should cater to them specifically to those who actually think that the few cents they're losing is worth suing for a return on despite agreeing to it in the first place.

Sounds like you paid for 3 months of the game, so you're paying the lowest monthly rate of $12.99 per month. There are 24 hours in a day and let's say there are 30 days in a month. That means there are 720 hours in a month. The amount of money you are paying per hour for this game is $12.99/720 hours = $0.018/hour (ie, 1.8 cents per hour). The current maintenance lasts for 6 hours. If Square Enix were to actually refund you the money that you would have paid for those six hours, they would send you a check for 10.8 cents. Enjoy!

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Originally Posted by AccountBanned

wahh wahhh first world problems, wahh wahh, *It's* crying bloody sand. *sniffle, sniffle*

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And yes, I would say that to you in real life. Why? Because people such as yourself think your $12.99 is worth more than the next person's. News flash, if anyone should be complaining, I believe it's the EU group. Currency exchange rates have them by the peridots.

The amount of money that 1 hour of access to the game cost is about a penny. If SE were to make a system to refund these pennies it would cost them a fair bit of cash to do resulting in higher cost for them which means more we have to pay for subs. It's honestly a waste of their and our time if they refund it. If the server were to go down for a week or two that would be a different matter but as SE has already shown they are more than happy to compensate people for unplayable periods.


Doing the math I pay about 0.0110972 or 799/72000 for 1 hour. Meaning 1 hour of access to the game really does cost me a penny.

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Originally Posted by C-croft

And yes, I would say that to you in real life. Why? Because people such as yourself think your $12.99 is worth more than the next person's. News flash, if anyone should be complaining, I believe it's the EU group. Currency exchange rates have them by the peridots.

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No you wouldn't.

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Originally Posted by AccountBanned

No you wouldn't.

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Yes, actually, yes I would. I'm twisted like that. Nice guy and all, but sometimes, it's too much.

The $12.99 monthly fee takes into consideration that most people don't play 24/7, and scheduled and unplanned downtime is also taken into consideration. If they were to guarantee 24/7 uptime, the fee would probably be higher.

Why do people even bring up threads like this? Would you rather have no maintenance at all and see bugs and problems never fixed? And no addition of new content?

What you prob should do is think of it this way. The price you pay right now is already discounting the maintenance down time. So when u look at it like that, you aren't paying for maintenance b/c its already in the price tag. :)
If they were to not "bill" you for maintenance time then the monthly cost would be $17 instead of $15 and then they would deduct the $2 for maintenance time. Thus, still paying $15. Understand?