UCS-5024 Not Resolved

[Powder]

Local time in Tokyo
Monday, April 4, 2011
11:25:11 AM

and still nothing!

[Ariane]

I would like to post as another person to the list of those who still can't log in. I just tried a few minutes ago.

Here is the background info.

First, my family has 4 accounts all on the same credit card. 3 of these accounts work (my wife and I, and 1 mule) and 1 other that does not. All accounts have been active and in good standing for a long time with no break in service. The non-working account does have a different SE login than the other 3 that are working.

I have tried this from both Windows Vista and Windows XP machines with the same results.

On the non-working account, here are the screens I get when I log in:

Screen 1


Screen 2


Screen 3


The account has a Security Token, if that makes any difference.

I hope the details provided may help Square resolve the issue.

Thanks,
-Ari

[Kresaera]

I would like to post as another person to the list of those who still can't log in. I just tried a few minutes ago.

Here is the background info.

First, my family has 4 accounts all on the same credit card. 3 of these accounts work (my wife and I, and 1 mule) and 1 other that does not. All accounts have been active and in good standing for a long time with no break in service. The non-working account does have a different SE login than the other 3 that are working.

I have tried this from both Windows Vista and Windows XP machines with the same results.

On the non-working account, here are the screens I get when I log in:

Screen 1


Screen 2


Screen 3


The account has a Security Token, if that makes any difference.

I hope the details provided may help Square resolve the issue.

Thanks,
-Ari

Same problem with mine, my screens look exactly the same as yours. So.... idk.... the night before this happened I got my Kannagi, so that just adds to my frustration......grrrrrrrrrrrr

[Nidhogg]

Local time in Tokyo
Monday, April 4, 2011
11:25:11 AM

and still nothing!

You understand that they have to investigate what is causing the issue, issue a report that can be placed on the web that confirms there is an issue and give a time frame which it will be worked on, and when they hope it will be back to working normal.

Then conduct the maintenance, run dozens of test after each attempt to fix X-issue and then release a notice if their will be an unexpected delay.

In your world it seems that they just read the forums then slap up some notice saying they see our crys but don't know whats causing it, halting all other issues they have to deal with that they don't report and fix this right away because its so critical then go back to the other things that they are attempting to fix.

Their is a lot more to issues that Square has to deal with then what everyone just assumes. Yes I am experiencing this along with hundreds of other players, but I'm not about to come here and cry about it over and over making a new thread when there are already threads for it and spamming for a person to come and read and inform me that they already know the issue is continuing to persist even through one of their attempts to fix it.

[Akaira]

You understand that they have to investigate what is causing the issue, issue a report that can be placed on the web that confirms there is an issue and give a time frame which it will be worked on, and when they hope it will be back to working normal.

Then conduct the maintenance, run dozens of test after each attempt to fix X-issue and then release a notice if their will be an unexpected delay.

In your world it seems that they just read the forums then slap up some notice saying they see our crys but don't know whats causing it, halting all other issues they have to deal with that they don't report and fix this right away because its so critical then go back to the other things that they are attempting to fix.

Their is a lot more to issues that Square has to deal with then what everyone just assumes. Yes I am experiencing this along with hundreds of other players, but I'm not about to come here and cry about it over and over making a new thread when there are already threads for it and spamming for a person to come and read and inform me that they already know the issue is continuing to persist even through one of their attempts to fix it.

Only one problem you are over looking: they already claimed to have fixed it. People have a right to let them know otherwise.

[Siiri]

Only one problem you are over looking: they already claimed to have fixed it. People have a right to let them know otherwise.

A Senior GM has posted in one of these many threads that they are re-investigating it. We have to take him at his word right now. I think its the no content ID one.

[Powder]

In your world it seems that they just read the forums then slap up some notice saying they see our crys but don't know whats causing it, halting all other issues they have to deal with that they don't report and fix this right away because its so critical then go back to the other things that they are attempting to fix.


You assume. You wouldn't have a clue about my world or what I think so speak for yourself please.

[Moldtech]

In your world it seems that they just read the forums then slap up some notice saying they see our crys but don't know whats causing it, halting all other issues they have to deal with that they don't report and fix this right away because its so critical then go back to the other things that they are attempting to fix.


You assume. You wouldn't have a clue about my world or what I think so speak for yourself please.

Hell, I'll speak for myself! In my world I expect no less than that and in the real world it should be no less than that. It's a sure sign of poor customer service if it is not this way, especially when the issue is so critical that the customers are locked out from the service. I'm pretty sure this issue overrides the drop rate of any NM that they may be tweaking.

[Nidhogg]

You understand that they have to investigate what is causing the issue, issue a report that can be placed on the web that confirms there is an issue and give a time frame which it will be worked on, and when they hope it will be back to working normal.

Then conduct the maintenance, run dozens of test after each attempt to fix X-issue and then release a notice if their will be an unexpected delay.

In your world it seems that they just read the forums then slap up some notice saying they see our crys but don't know whats causing it, halting all other issues they have to deal with that they don't report and fix this right away because its so critical then go back to the other things that they are attempting to fix.

Their is a lot more to issues that Square has to deal with then what everyone just assumes. Yes I am experiencing this along with hundreds of other players, but I'm not about to come here and cry about it over and over making a new thread when there are already threads for it and spamming for a person to come and read and inform me that they already know the issue is continuing to persist even through one of their attempts to fix it.

Apr. 3, 2011 22:00 [PDT] From: PlayOnline
Registration Server Technical Difficulties (Apr. 3)

We are currently experiencing the following technical difficulties with the PlayOnline registration servers. The issue is currently being addressed and new updates will follow as additional information becomes available.

We apologize for any inconvenience this may cause.

[Date & Time]

From Apr. 1, 2011 at 1:00 (PDT)

[Issue Details]:
Certain users may experience the following:
- An "UCS-5024" error will appear when trying to reactivate their PlayOnline account upon login.

[Cause]
Under investigation

[Service]
PlayOnline

Just putting this here for you Powder <3

http://www.playonline.com/ff11us/pol...ews20585.shtml