UCS-5024 Not Resolved

[Kindra]

Hello everybody!

Again, I must ask for your understanding and patience while we review this matter and I can assure you that your concerns are being taken seriously.

Thanks to those to have provided detailed information regarding the errors and steps you have taken; this is valuable information that we can pass on.

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)

Thank for your response

[crazyhorse]

ps2/ps3 ucs 5024 error here as welll

[Siiri]

windows vista -UCS 5024-same credit card for 2 years , doesn't expire until 2013, never have had a payment issue

[Moldtech]

Hello everybody!

Again, I must ask for your understanding and patience while we review this matter and I can assure you that your concerns are being taken seriously.

Thanks to those to have provided detailed information regarding the errors and steps you have taken; this is valuable information that we can pass on.

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)

Hey, Senior Game Master Jhanaka! How about when all is said and done, you get the Technical Support Moderator to post on here with an explanation of the issue. Like how a specific code was able to avoid repair, how an official company post said all was resolved when nothing at all was resolved, etc. etc.

I'm a firm believer in there being no excuse for this length of human error downtime but I rage even more when I'm blatantly lied to by being told something is fixed when it is not. In my profession, such a thing would require the termination of said employee. It may be different in Japan, I don’t know, but in my parts of the world such a thing would not be overlooked or ignored especially when it has an easy 2/3’s of the company’s revenue hanging in the balance. I don't know if anyone over there can tell but the bulk of SE's customers have about had enough of SE entirely.

That being said, accurate and steady communication of the issue instead of the occasional standard GM response of "I'm sorry..." and "While I understand how frustrating this may be...." post from a GM and a false resolution statement from the company itself would have saved SE from a lot of rage. Not that we don't appreciate you actually responding, but as you've said at the bottom of your own post, you have no information. Why is this Technical Support Moderator not spamming us with information instead of only a GM?

[Catnipthief]

so i'm assuming since it's Monday in Japan that they are going to at least try to work this out ... right?!?!?


I mean really, two days of this ... it's unbelievable...

Thank you Senior GM for responding but please keep us up to date on what is going on and not just a 1 per 24 hour reply this time!

[Scooter]

Here we still sit take your time SE no rush, no rush at all. Not like we have jobs and cant play all week untill the weekends then ya screw that up too. No no take your time

[Aphroditee]

Detailed error info:

My son and I have 3 accounts total. They are run on a windows xp machine, a vista 64 bit, and and Xbox 360. They are all tied to the same SE account and the same security token. I do NOT know for sure if they are on the same debit card, I do know that both debit cards are tied to the same checking account.

On all 3 machines, my account is locked out, and my sons account is fine.

When i logged my account on yesterday, I got the notice saying that my card had been declined and my account closed. When I clicked to change the credit card info and find out what was going on, I got a window saying that my past due fees had been paid, but I should proceed to change the credit card number or I may be closed again.

I was sent back to the POL login screen. I logged in my account again, and got a window giving me the option to reactivate or exit. EVERY time I choose reactivate, it gives me the UCS-5024 error, invalid action or something.

I have reinstalled and re-updated playonline on the vista 64 machine. I get the same error.

Hope this helps, because I may not have time to play a lot, but the option sure would be nice.

[Catnipthief]

Thinking about going to bed a bit early >.> no sense in logging in now or whenever they decide to fix this :/ can only hope they get this fixed by the morning ;;

[crazyhorse]

thats what it did to me as well

[Scooter]

Welp all time for bed see ya all on Saturday, unless I dump this pos service, just a note to SE your customer service sucks, what a joke, if this was a jp issue you woulda reset servers in a heartbeat and we all know it. To those that still cant play that can try this week i wish ya the best of luck i work 2 jobs 14 hour days so i wont be on till after i wake up Saturday. Good luck hope ya get to play