No Content ID?

[Kraatos]

Remember that they have limited staff at work on the weekends.

and if they did then they would be able to provide us with 24/7 customer service and they can not even do that.

[elucalaquendi]

Same thing here No idea what's going on, can log into pol, but says I have no content ids, go to reactivate content and get this crappy message that says invalid process. Go to check membership info and get same stupid message. Money in account even though supposed to be free month. And sucks cause you can't get in touch with anyone at se because it's the weekend. Would just like to know what is going on, and why some ppl have no problem while alot of others are.

[Kraatos]

its been like 4 hours since they came n said something they should come back so often to update us with more information on this but nope prolly have to wait till monday etc etc because thats what they do when its convient for them... so i really hope there gonna compensate the time in aby i lost and the drops i lost etc cause im not out raging but im very very unhappy right now and disgusted with this..

[Nate]

http://forum.square-enix.com/ffxi/th...s-%28Apr.-2%29

Its on the pol site too, they made it official, there looking into it. Maybe it was the massive flood of complaints. we'll never know.

[Kraatos]

but my thing is this how many times are they gonna apologize instead of listen to us n invest in to some 24/7 customer service or something to better our needs in stead of putting us out ... shuttin down of the servers was understandable this is by far not understandable

[Nate]

i agree customer service should be 24/7. this is not the first time i had to wait a weekend to play because of customer service times. and i don't think it will be the last

[Miekell]

Honestly it took them long enough, but I must also look into the fact that it was well into the night over there when most of us got on and found out this was happening. Hopefully after a night's rest, we can all play again finally

[Nate]

well at least they're working on it, makes me personally feel a little bit better, they probably just want us to stop spamming the forums lol

[Kraatos]

yeah them workin on it but how long is it gonna take day 2 3 4? wk 2 weeks?

[Schultz]

TL;DR - Has anyone even thought that when you re-activated your account after the last billing cycle (March) didn't go through, that the charge for that billing cycle gets recharged next billing cycle. SE may have granted us one month free, but that does not mean your previous debts can go unpaid.