Click & Buy charges "international processing fee"!

[Alhanelem]

Looks like he's posting his bank statement, not click and buy accoutn statement. The bank charged that and noted what it was for. Click and buy did not charge that.

[Sp1cyryan]

I'm really getting tired of viewing the same few names white knighting on every thread related to this...

What about the black knighting, am I undesired yet? :P

[Dhex]

http://clickandbuy.com/WW_en/info.html

"ClickandBuy then collects the amount for your purchase using the bank or credit card information provided. The data is transferred using SSL encryption and is used exclusively for secure billing. The use of ClickandBuy is free and can be used at over 14,000 well-known providers, using any browser and with no software download."

"Your advantages

>There is no charge to you for our service
>Immediate viewing of paid content with the click of a mouse
>Convenient monthly payment through direct debit, credit card, invoice, prepaid account or giropay
>An overview of purchases made in real time in your service area
>An up-to-date overview of open transactions, current subscriptions and invoices
>The highest security standards and transparency in invoicing
>Personal attention seven days a week for any questions about your invoice"

Posting on a forum really doesn't help you get any money back.

[Kit_Katz]

regardless of who charged it.. it is a new cost not incurred before, that is now being thrust on players with no explanation as to why one specific group of peoples (non-JP) have been forced into it.

This is exactly the point of one of many problems with the use of Click&Buy.

Square Enix is forcibly alienating a somewhat large segment of its potential customer base by using a foreign intermediary.
If the need of a 3rd party handling group is so dire then it falls on the responsibility of Square Enix themselves to arrange for said intermediaries located within major geographic locals to provide fair and equal service to it's customers without additional service charges.

As for their treatment of Japanese customers, not being ones ourselves we can not exactly claim to have all the info on that front. I have indeed heard of a number of annoying intermediaries used for Japanese payment methods the likes of which were never used in the Americas until now. I had at one time attempted to register a Japanese POL account and set it up for payment but the methods they used for payment at the time were much more monotonous and ludicrous than the current Click&Buy. If however they are now in fact able to pay Square Enix in a more direct method than other regions that would indeed be a small benefit of living in Japan to offset the constant earthquakes would it not?

[Catsby]

I'm so tired of this. If I don't see improvements to the service or game by the end of this month I'm canceling my fucking subscription. I can't stand seeing the game turn out this way like SE hasn't had 8 years to learn shit.

[RAIST]

@Kit_Katz
You came into the threads a little late to see the post, but there were links to the JP guide on the transfer (you can view the gukide yourself through Google Translate) and it clearly shows both in the pictures and the accompanying text that they can enter their CC information driectly into the SE site, and it is being processed in the same manner as it was previously done with POL--in contrast, the non-JP users are shuffled off to C&B to arrange payment. If I can track down one of the posts contrasting the two, I'll edit in a link.

[Kit_Katz]

@Kit_Katz
You came into the threads a little late to see the post, but there were links to the JP guide on the transfer (you can view the gukide yourself through Google Translate) and it clearly shows both in the pictures and the accompanying text that they can enter their CC information driectly into the SE site, and it is being processed in the same manner as it was previously done with POL--in contrast, the non-JP users are shuffled off to C&B to arrange payment. If I can track down one of the posts contrasting the two, I'll edit in a link.

Then that is an improvement for JP payment methods for sure compared to the hoops once needed to be jumped through on their end. Sadly still a slap in the face for the rest of us.

[RAIST]

eh... too many hits on the issue no matter how I search on it. You can just open the two guides in seperate windows and compare them. Specifically, look at what goes on at step 7 and on towards completion:

JP guide via Google Translate (pictures don't traslate, but some specific info in there that gets translated that further illustrates the differences):
http://translate.googleusercontent.c...31aAKy-SQVuVrw

NA guide:
http://www.playonline.com/homeus/polshift/help.html

[Ravenmore]

Thing is SE could have spent hour tops calling some of the big national banks and see what they thought of Clink and buy and wether or not using this companiy would result in extra fees by the banks that didn't happen before. IIRC Wells fargo is one of the banks charging this fee, so not some back water bank. Basic research would have prevented all this on top of they all ready should have know from the crap people said about CnB from trying to set it up for FF14. While it never went to payment yet it should still have set off alarm bells.

The higher ups never learned from Spirits within that just slaping the Final Fantasy name on something doesn't mean it will even work. Trading on the fans willingness to buy on name alone is getting to point of backlash. Even with all the "Fixs" to 14 no game mag will ever give it a decent review, took them a year to put in auto-attack. When there is so many good options to put you time and money or just time coming a gaming comapny can't afford set backs with new games or pushing away players from thier still profitable games.

[Dhex]

You vote with your money just like in any industry.