Click & Buy charges "international processing fee"!

[Celeana]

Aver, i have read all those threads a while ago already and i am aware that the old system is way much better than ClickAndBuy and crysta.

What i was trying to say is: Crysta is still better than clickandbuy even though it isn't the best.

We will have to adapt because i don't SE changing this system anytime soon how matter how much complains they receive. We are talking about SE here who have a reputation of having a very poor customer service.

[Rosina]

If it was a standered fee everyone would get the same fee. People are not. And you guys are not coming forward on your individual fees only agreeing with the 2 that did. One was 11 cents, one was 39 cents. What you guys fail to understand, is SE has no control over said "fee". Like I stated befor it look to me like a tax they just labled it a fee on the statement. There is things you guys can do right now to find out more info about said "fee". Like contact your bank asking where it was from. Contacting click and buy. But this has nothing to do with SE. They might not have told SE this would happen. It could be a tax based on your areas for all you know. All I personally see is this. ::looks on statement::, ::sees 11 cent "fee":: "OMG I GOT CHARGED 11 CENTS MORE RAGE RAGE RAGE" ::log on forums:: "THEY CHANGED ME 11 CENTS ON TOP OF MY FEE FOR THE GAME, DOWN WITH SE" So far no one here is trying to make this a disccusion, only a rage complaint.

Again i'm not agreeing or disagreeing with said fee.

[Alhanelem]

Dunno why you people keep white-knighting a company who continually puts their foot up your A** while making it clear your opinion means nothing to them.

Raist is right, its a fee that wouldn't be there if not for this ridiculous forced change. 11c or 40c its still something that you should not have to pay.

Dunno know why you keep black-knighting a company that isn't doing anything wrong as some sort of evil empire or entity when it's not their fault your bank charges a fee and they aren't actually charging any fees themselves. You're making it sound like either of these things are directly SE or Click and Buy's fault when it's not their responsibility and beyond their control.

I'm not suggesting C&B is some kind of holy grail, either, but a lot of people have said stuff about them that just isn't true.

It's quite clear that SE does consider people's opinions. That's one of the things this forum was created for. They consider our feedback about the game, and they've considered our feedback about not liking the payment options. That doesn't mean they can instantly pump out a platter of new payment options overnight, but they are considering alternatives.

[Aver]

So did you forget to read where the OP posted his statement and it showed as a charge from CnB?

[Alhanelem]

So did you forget to read where the OP posted his statement and it showed as a charge from CnB?

No, because such a post doesn't exist in this thread. And of course if you send money to click and buy, that it's going to show as a charge to click and buy. Fees like that are added to the transaction. If the charge is FROM click and buy, it will show up in your click and buy account seperately.

[Tamoa]

If I'm being charged a fee from my bank for the international transaction with C&B, it's yet to show up on my statement. It's most likely to happen at the end of the month though (that's when they charge me with their other standard fees).

And Rosina, my advice to you is to stay out of any discussion on this forum regarding the payment changes. For 2 reasons: you obviously have no idea whatsoever why people are angry, and to salvage what's left of your reputation on this forum.

[Aver]

Bleh, How right you are Alhanelem. I'd say there are too many threads on this and it's getting confusing, but when it comes to people's money there's never such a thing.

Either way:

WOW Ok here.
http://forum.square-enix.com/ffxi/th...t-Transfer-FAQ
Third one down post by Bayohne:

We are working to add new knowledge base articles to our FINAL FANTASY XI Support Center to try and address questions we're seeing in the forums.

Will customers who pay via ClickandBuy be subject to any additional fees?
No, customers who have chosen ClickandBuy as their payment method will NOT incur any additional fees when paying for subscriptions.

However, if a customer chooses to store funds within their ClickandBuy E-Money Account (this is not required for SQUARE ENIX customers), they may incur the following fees:

Account Funding Fee
3.9% of any transaction into your ClickandBuy E-Money Account when using a credit card.
Withdrawal Handling Fee
$2.75 per withdrawal from your ClickandBuy E-Money Account
Maintenance Fee
$1.50 per month if a ClickandBuy E-Money Account has been inactive for 12 months and contains funds.

These fees can only be incurred when utilizing a ClickandBuy E-Money Account, and are not applicable to customers who only use ClickandBuy to pay for their subscriptions. For additional details on ClickandBuy E-Money Accounts, please visit the ClickandBuy website at http://clickandbuy.com/US_en/.


HE IS 100% worng.

I did their step-by-step instructions to make the click and buy JUST for FFXI and it took 13.95 and .42 from me. That is an extra fee.

08/03/2011 DEBIT C&C CLICKANDBUY INTL LTDAKRON OH $13.95
08/03/2011 FEE C&C CLICKANDBUY INTLFOREIGN TRANSACTION FEE $0.42

Cross-thread quoting ftw.

[Cream_Soda]

Blame doesn't even have to be put on click and buy itself.

pay w/ X credit card last month. Get charged 12.95

pay w/ X credit card this month. Get charged with 13.50 (or w/e other number you want to put here)

Fact is, with the new billing system, that person now pays more, based on SE's decision to change the billing system(no matter who charges it, c&b, the bank, or se themselves, if they did not change the system, this extra charge would not occur), nothing else.

[Kojo]

Doesn't that statement say CnB charged that?

[Camiie]

How exactly is it "raging" just asking what's going on and why? I have some concerns about this new fee that wasn't there before. I want to know what's going on with my bank account and a service that I'm paying for. This seemed like a good place to ask about it. Sorry if I offended anyone by discussing something FFXI related on a FFXI forum.