Click & Buy charges "international processing fee"!

[Alhanelem]

Looks like he's posting his bank statement, not click and buy accoutn statement. The bank charged that and noted what it was for. Click and buy did not charge that.

[Dhex]

http://clickandbuy.com/WW_en/info.html

"ClickandBuy then collects the amount for your purchase using the bank or credit card information provided. The data is transferred using SSL encryption and is used exclusively for secure billing. The use of ClickandBuy is free and can be used at over 14,000 well-known providers, using any browser and with no software download."

"Your advantages

>There is no charge to you for our service
>Immediate viewing of paid content with the click of a mouse
>Convenient monthly payment through direct debit, credit card, invoice, prepaid account or giropay
>An overview of purchases made in real time in your service area
>An up-to-date overview of open transactions, current subscriptions and invoices
>The highest security standards and transparency in invoicing
>Personal attention seven days a week for any questions about your invoice"

Posting on a forum really doesn't help you get any money back.

[Cream_Soda]

Blame doesn't even have to be put on click and buy itself.

pay w/ X credit card last month. Get charged 12.95

pay w/ X credit card this month. Get charged with 13.50 (or w/e other number you want to put here)

Fact is, with the new billing system, that person now pays more, based on SE's decision to change the billing system(no matter who charges it, c&b, the bank, or se themselves, if they did not change the system, this extra charge would not occur), nothing else.

[Kojo]

Doesn't that statement say CnB charged that?

[Camiie]

How exactly is it "raging" just asking what's going on and why? I have some concerns about this new fee that wasn't there before. I want to know what's going on with my bank account and a service that I'm paying for. This seemed like a good place to ask about it. Sorry if I offended anyone by discussing something FFXI related on a FFXI forum.

[Anethia]

I also got charged an "International purchase transaction fee" of 47 cents. If this was a charge by my bank, or click and buy doesn't matter. What matters is the fact that now, since SE is trying to cut costs by using a third party billing system, I actually have to pay MORE! Now rather than paying $15.95 a month I have to pay $16.42 a month. 15.95 x 12 =191.40/year: 16.42 x 12 = 197.04/year. With click and buy im gonna have to pay almost $6 more per year to play this. Unless SE offers more billing options than crysta and clickandbuy, I may have no other options but to close my account. In the words of Five Finger Death Punch's new song Under and Over It "Sael laveve, adios, good riddance, 'screw' you". *edited for profanity*.

Good work SE, while trying to cut costs, you end up losing as much as you would have gained. Maybe you need to go back to economics and get a refresher course on the biggest law. Money not earned is ALWAYS money lost.

[Selzak]

No one thinks that SE is charging this additional fee directly, but the point is that the new billing system is producing additional fees that were not a part of the old system. Either way you cut it (CnB or Crysta), you will be paying more than the cost of a monthly subscription for your monthly subscription.

For some people (most of us who work for a living and pay our own subscription costs), whether this is an additional $.25 or $2.00, it's still an additional cost that was forced upon us and that we were lied to about.

You guys are funny, read the user agreement. SE is NOT responsible for your taxes. Which is what this "fee" looks like. Instead of being "tin foil hat" warers or wanna be "tea party" activists, CALMLY inform SE of this fee. Also i'm not white knighting nothing. I just use my brain. And tend to really not care about nickles and dimes. Now if it was like as $20 fee I would agree with you. But if you going to be "upset" over .11 or .40 that is out of the control of se, the way are you playing a game with a subsciption fee. Also click and buy might have no control over said fee, did you guys call the you banks and ask about it? Or just saw it and using it to complain? Try call you bank and ask where the fee is from or what for.

You have absolutely no idea what you are talking about; which in itself might be bearable if you didn't have such a thick skull.

Virtually every single thing that you've posted over the past couple of weeks has been false (even proven so) and yet you just keep on going like everyone else has something to learn.

[Kalilla]

Q: Why is Square Enix switching from the PlayOnline billing setup to Square Enix Account billing?

A: Square Enix has opted to employ an external company for the processing of payments to offer the highest level of security to customer transactions.

Thought it was funny

[RAIST]

Joe Friday, Dragnet (1951-1954)

All we want are the facts ma'am.....And all we know are the facts ma'am

Prior to the biling changes implemented in late July, 2011, customers were able to pay SE directly with their 3DS enabled credit cards through a Regional CC Processing system that avoided any additional fees so they were able to pay SE exactly what they were contractually obligated to do (billing errors not withstanding)

Prior to implementing said billing changes, SE made several announcements implying this option would be maintained for all players with said 3DS enabled credit cards.

Post implementation, it was discovered that in fact this method was only extended to players in the Japan Region ONLY.

Post implementation, those players outside the Japan Region who conducted transfers to be in the new billing system were left only options that have resulted in them incurring additional up-front costs in order to pay SE what they are contractionally obligated to do, be that either for using the Click&Buy service for processing credit card payments or using the alternative Crysta method of payment.

It has also been discovered that in addition to Japanese players being able to pay SE directly with their credit cards as they had been prior to these billing system changes, they are also able to purchase Crysta in the exact increments required to cover their fees to SE, whereas other regions are required to purchase Crysta in multiples of $5 USD which prevents those players from also purchasing Crysta in the exact amount required to meet their contractual financial obligation to SE.

Thus, it has been determined that players in the Japan Region have suffered no additional costs in order to pay SE for services as was implied would be possible by SE's disclosures concerning the billing changes, while some players outside the Japan Region have indeed incurred additional costs in order to pay SE for what they are contractually obligated to pay which is not in agreement with the aforementioned disclosures that implied they would still be able to use the same method of payment via a 3DS enabled credit card that had incurred no such additional cost to the player prior to these billing system changes.

In short, ma'am....non-JP players are potentially getting the shaft in this deal.

Just the facts ma'am.

[Kimble]

Honestly, for those that have a problem with it, just quit the game. If enough people quit, im sure they will get the message. Countless threads have been made about this, and they have already acknowledged it and said they were looking into different methods.

At this point, nothing you can do but not pay them if you are unhappy with them.