Maybe it would help if I said Server: Cactuar
Time: Started Saturday Sept 21 9:15PM PST
Frequency: Constant
World name: Cactuar
Character name: Aliana Stormcloud
NPC name: Carrilaut
Class/Level: Thaumaturge/43
Party or solo: Solo
In-game time: 11:45am
Area and coordinates: Coerthas Central Highlands (24,28)
Steps:
1. Attempt to interact with the NPC Carrilaut.
2. NPC unresponsive


It has been 4 days. I'm a little disappointed in the in game response that I received from the customer support if this is how all future customer support interactions are going to transpire I'll prolly end up somewhere else.