DirectX 11 Fatal error 11000002

[xDatenshi]

Hi,

I have the famous DirecX fatal error, but I didn't find any thread about it in the bug section. Thank you in advance for your help.

Date & Time: 2018/03/08 19:00
Frequency: Every time I play the game
World name: All
Character name: All
Retainer name:
NPC name:
Monster name:
Class/Level:
Party or solo: Party AND Solo
In-game time:
Area and coordinates: All
Housing:
Steps:
I play the game for several minutes/hours and the screen becomes black and the sound is buzzing. If the display comes back, I can only do a Ctrl+Alt+Delete to come back on the desktop and see the error "FINAL FANTASY XIV A fatal error DirectX has occured.(11000002)" [translated from French error]. If the display doesn't come back, I have to restart manually the computer with the power button.
This is happening since March 4th, I think.
Note 1 : this crash occurs only on FFXIV, no on other games (Overwatch, Warframe, ARK, etc.)
[EDIT 2018.03.09 23:17] The crash occurs on Northgard and Warframe too. On FFXIV it takes between 15 min and several hours before the crash ; Northgard : 5-30 minutes ; Warframe : instant crash.
Note 2 : Graphic card drivers and Windows are up to date.


Connection Specs
- Type of internet connection/provider: Fiber
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-
SYSTEM_OS Windows 10 Professionnel 64 bits (6.2, version 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 11/16/15 10:36:39 Ver: 05.0000B
SYSTEM_LANGUAGE français (Paramètres régionaux : français)
SYSTEM_MEMORY 16265.980MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18697.980MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.031GB SYSTEM_FREEDISC_SPACE 116.831GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 927.734GB SYSTEM_FREEDISC_SPACE 198.312GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 935.279GB SYSTEM_FREEDISC_SPACE 540.268GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon (TM) R9 390 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY4
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67B0)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8168.406 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8132.990 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0325048.inf_amd64_11893fcefe9ebf56\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0325048.inf_amd64_11893fcefe9ebf56\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0325048.inf_amd64_11893fcefe9ebf56\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0325048.inf_amd64_11893fcefe9ebf56\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.15027.1004
SYSTEM_GRAPHICS_DRIVER_DATE 3/2/2018 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 530
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 8260 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.4474
SYSTEM_GRAPHICS_DRIVER_DATE 6/13/2016 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Haut-parleurs (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {54DD7060-415B-427D-B494-6AD5C4D7EE79}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7836
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 5/31/2016 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B48D0332-1B2B-4B23-A936-0B1B486CAC52}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7836
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 5/31/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Souris
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Clavier
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5C578610-F82F-11E6-8001444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {5CC43DD0-F44E-11E6-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5CC687C0-F44E-11E6-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5CC8F8C0-F44E-11E6-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Processor : Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz, 3301*MHz, 4 cœur(s), 4 processeur(s) logique(s)
BIOS Version/Date : American Megatrends Inc. 0601, 16/11/2015
Mother board : Asus Z-170P
Physical memory (RAM) : 16,0*Go
Graphic card : AMD Radeon R9 390 Series
Driver version : 18.3.1

Laptop Model Name: Not available - Desktop computer
Laptop Model Number:

Gamepad Manufacturer: Not available - Keyboard + Mouse
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use: Mozilla Firefox
- Internet Explorer Version:

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[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can you think of anything on your PC that may have updated/changed that coincided with this issue? The error pops up during gameplay correct? Do you notice any patterns when the error occurs (it happens only while loading, during battles, etc.)

First make sure that you do not have any programs or overlays running in the background.

Also try doing a clean boot. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[xDatenshi]

Hello,

Thank you for your help.
First, there's no pattern. It crashes when I'm in dungeon, or walking, or in battle.
I've disabled all programs at start up and killed all overlays (AMD and Discord). I've played all the afternoon and the game just crashed.
The most amazing, it's that this time, I was browsing some things on the internet (the game was minimized but still running), and my screen just came black and when I come back on the FFXIV window, I've got the same error.

I thought that it was the last windows update, I uninstalled it but it keeps crashing... If you have any idea of what could cause this error, it would help.

Maybe it comes from Square Enix side, with the last update/maintenance, messing up with AMD drivers ? It happened on my old driver (the one that didn't crash before) and after the update 18.2 and 18.3.
I'll investigate with the AMD support too.

Thank you

[Sythen]

Your GPU driver is the latest, Download a fresh copy from amds site, and use DDU to remove the current driver and go for a squeaky clean install. If that dosent rectify the issue, try downgrading to 17.7.1, and proceed from there.

[xDatenshi]

Hey,

Thanks for suggestion. I've already clean installed the last update. Now I've downgraded to 17.7.1, but instant crash on another game. Earlier, I've tried a third game, I got a Direct 3D and DirectX crash.

[Ariellendera]

Hello xDatenshi, Thank you for your response.

You did mention that you had some game crashes on other games since the clean install. I am not sure if I understand completely if the issue still persists on FFXIV. Please keep us updated.

Hope to be of assistance.

[Sythen]

So after reinstalling the driver, your crashes from FFXIV stopped, but started in other games?

[xDatenshi]

After clean install, it still crashes on Final Fantasy XIV and began on other games.
Sorry for the confusion.

[Einmimiria]

Thank you for the update xDatenshi.

Have you tried running the game in Directx 9 mode? Does this make any difference in relation to the crashes?

How many hard drives do you have on the PC? It is recommended that the game is installed on the C drive. If it is on a different drive, you may want to move the install folder to the C drive.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[xDatenshi]

Thank you for help.

No I didn't tried the Directx 9 mode.
The game is installed on my other hard drive (C is a SSD with windows only, D is a HDD for games and programs).

I'll try the game this weekend without my graphic card, as I sent it to after sales, and I got a refund to buy another (Nvidia GTX 1070). So I'll try with my Intel HD Graphics this weekend, but I think it was the GC...

I keep you informed.