I manage to log in to my account easily enough but the "Start" button isn't available for clicking.
I am currently in the 30 free days from the ANZ purchase of the game. I understand there's login issues at the moment but I didn't read anything similar to what's happening to me. Is anyone having this issue?
Unable to click "start" button
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09-01-2013, 08:45 AMCanakunUnable to click "start" button
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09-01-2013, 08:47 AMLessLoveLess8This is generally because a firewall is denying the game access to the internet. Peerblock wouldnt let me play until i shut it off. same greyed out start button issue.Quote:
Originally Posted by Canakun
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09-01-2013, 08:50 AMcowa
I had same problem. Just keep trying to login and you will get in. Its all about luck.
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09-01-2013, 08:51 AMpanzerGS
I actually have this problem when I run the game with the steam overlay on. It is odd but that's the only time it happens to me.
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09-01-2013, 08:52 AMNagashi
This is BS... You know what? I think they should extend the free trial by a few days.
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09-01-2013, 08:53 AMLessLoveLess8I believe everyone is saying that they will. However knowing SE that means they will send you robotic fingers in the mail to press 0 faster than you can now.Quote:
Originally Posted by Nagashi
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09-01-2013, 08:57 AMCanakun
That's strange because I've been playing for a few days up til today; more over, I just tried turning firewall off to log on and no change. Must be something different.
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09-01-2013, 09:02 AMEshura
Thats because it has nothing to do with firewalls (in this instance). Its because SE thinks that there is only a few thousand NA/EU players, so they made the servers too small for concurrent connections... so now we are basically ddosing the login server making the problem worse, instead of sitting in a que. This in turns overflows the lobby part of the launcher, causing the start button to gray out.
ps: I'm also having the same grayed-out start button problem. -
09-01-2013, 09:04 AMCanakunAhhh, I suppose that makes sense. Well I'm out for a few hours soon anyway so I won't be contributing to that circus of affairs for at least a little while.Quote:
Originally Posted by Eshura
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09-01-2013, 09:07 AMTaelor
Meh, I can hit start right now (although I have seen the problem you describe). At this point I can't see the NA/EU list.
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09-01-2013, 09:10 AMLil_Burrito
I'm able to hit start but once I go into the character selection screen nothing loads up at all no menu's, no buttons, no character. I think they're rebooting all the servers and just adding the new ones now, there is no need to waste time keeping the others running when and delaying the process even longer. I doubt it'll be back up today, possibly tomorrow morning.
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09-01-2013, 09:11 AMStudybreak
Same here. What a terrible RE-launch, two thumbs down.
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09-01-2013, 09:12 AMLessLoveLess8this is due to the fact that the server is trying to load that information for you. What im confused about is why that kind of info is not kept offline >.<Quote:
Originally Posted by Lil_Burrito
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09-01-2013, 09:13 AMStudybreak
Forgot to mention ... at least it solves the 1017 error!!! Way to go SE!! Great hot-fix!!
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09-01-2013, 09:16 AMKairug
It's nice that you guys can actually see your START button. As of this afternoon, I click FFXIV icon and it wants me to put in a new access code........ The one I received for early access is not working anymore. Can someone assist me seeing as support website is down?
THANKS \(^.^)/ -
09-03-2013, 02:15 AMDracoBengali86
I had to log onto one of the websites (God help me if I can remember which one), and enter the access code that came with the game. NOT the pre-order code/early access code. If I can figure out which site it was I'll post it.
Edit: I think it was this site...although it's down for maintenance :(
https://secure.square-enix.com/account/app -
09-03-2013, 02:29 AMdopplereffexsoo tempting...
I can sometimes click the "start" button, but then once I am in my characters do not show up or I can't select my server or it just doesn't load... SE has some serious server issues to fix. They must of thought no one was going to buy their game. Definitely not happy, but we will see what SE does to fix that.
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09-03-2013, 02:40 AMRaistYou need your actual product code now. Early Access codes were only extended to 8/29. If you brought physical media, you should have a code in the package.Quote:
Originally Posted by Kairug
Depending on how you purchased a digital download, you may have gotten an email somewhere between 8/26 and 8/29 with the final product code. It is possible it went into your junk folder. If you use an email client to get mail, it may not have picked it up and you will need to use your ISP's web interface to retrieve it from your junk folder there. SE had issues with Hotmail at one point, so it may have not even gotten delivered at all.
Alternatively, you may be able to recover the code for your digital downloads by going back to who you bought it from. With Gamestop, you will need to download/install their download/install manager, log in, and look at the games on the account. There will be an icon for product code by the final release listing--click that to get your code. Most other sites should be able to get your code when you log in to their site or otherwise pull up your order history. -
09-03-2013, 02:43 AMRaist
The lobby system and such are experiencing intermittent connectivity/response issues. Traces to them are sometimes stalling en-route or otherwise just taking a long time to respond. I've submitted a ticket with my particular netstat/trace results... but that team is off today. Posted something about it here, but it keeps scrolling off the front page, so I don't know if it's gotten through to them or not.
Hopefully the bulk of this will go away after they put in new hardware and reconfig things tomorrow night.