to the point of wanting a refund.

Is anyone else pissed off that they threw money into a incomplete project? I surely hope SE sets up more servers, an AFK timer and a queue really soon! Because its honestly gotten to the point where i want a refund. Why would anyone pay for a game that they cant play?.....In my opinion this has been the absolute worst launch for a MMO i have ever seen.

yes sucks for the USA but Japan is just dandy. Nobody give a crap for us.

It is pretty bad, but not the worst I have ever seen. When Gravity's Ragnarok Online was released 10+ years ago the lag, crashes, and overall stability was a lot worse. There was even less communication if that is possible (they're a Korean company), and they would regularly "roll back" characters so you lost progress (i.e. items, levels, exp, etc.). Still, this is a getting ridiculous. The game has been officially released for two days now and the lack of communication from SE is astounding to me. They need to be much more transparent with what is going on and they need to adopt that culture as a company moving forward if they want NA/EU user's continued business.

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Originally Posted by gryphn

yes sucks for the USA but Japan is just dandy. Nobody give a crap for us.

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Yeah, it really seems that way.

chillax folks, go hang out with frineds do something good, they will fix it if not todfay, tomorrow they are probaby working on it and will fix it by the end of the week hopefully! but really a refund? just chillax, u will play it when everything becomes dandy here in na/eu, u know u will :)

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Originally Posted by Soralis

chillax folks, go hang out with frineds do something good, they will fix it if not todfay, tomorrow they are probaby working on it and will fix it by the end of the week hopefully! but really a refund? just chillax, u will play it when everything becomes dandy here in na/eu, u know u will :)

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Right... if not by the end of the month, then for sure by next year we'll have a working queue.

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Originally Posted by Soralis

chillax folks, go hang out with frineds do something good, they will fix it if not todfay, tomorrow they are probaby working on it and will fix it by the end of the week hopefully! but really a refund? just chillax, u will play it when everything becomes dandy here in na/eu, u know u will :)

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I find it hard to "chillax" when i payed for a game that i cant play. It has been days since the early access has started and i have seen no improvement on the matter. They were not prepared clearly, yet they expected there customers to still pay for the game.

I think its gotten to the point were just forgiving SE for this is alot to ask for!

SE really, really needs to learn to communicate with their gamers in situations like this. ETA, whether nonexistant or projected or whatever, what they're doing to fix it, and an apology for the total NA/EU brouhaha would be quite nice at the moment.

Oh, and some sort of in-game item or something. Something that only games registered today or before can get, since we're the ones who had to put up with all this.

Sure glad I didn't bother taking the day off work to play...wouldn't have been able to anyway. >.>

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Originally Posted by Arc_of_Infinity

SE really, really needs to learn to communicate with their gamers in situations like this. ETA, whether nonexistant or projected or whatever, what they're doing to fix it, and an apology for the total NA/EU brouhaha would be quite nice at the moment.

Oh, and some sort of in-game item or something. Something that only games registered today or before can get, since we're the ones who had to put up with all this.

Sure glad I didn't bother taking the day off work to play...wouldn't have been able to anyway. >.>

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I completely agree with you there!

My friends and I have decided that if this isn't fixed by the end of next week we are going to be asking for our money back. The fact that we couldn't get into the same server as our friends was fine, we just moved to a smaller server. Some of us had trouble getting in during peak hours, still fine because eventually we managed to get in (half an hour). Now there's this, we're in release and we can't get onto Faerie, one of the lower populated servers, during non peak hours. That is unacceptable right there when you aren't in peak hours and people still can't get in. I have tried for about three hours now (I error'd out and haven't been able to get back in since) and we have more people who are going to be off work soon. Frankly, I don't expect any MMO release to be smooth. I've played enough to know it won't be perfect and that there will be quirks. However they could have had a longer Open Beta or pushed off release until they fixed the issue knowing that it would be worse on release. I do not pay (twice) to play the "click to get a Server is Full!" message.

It wouldn't be so bad if we had a queue. Then I could actually go do other things. As it is, a bunch of us are simply trying a few times and then not wanting to play at all. This is SE's second chance - they are already getting bad press because of this. They won't be able to recover if FFXIV fails again.

we are still playing it free, not paying it, and by the way i can't log in as well because of the 1017 error
p.s. lets just hope they will fix this issue by friday shall we? if they don't fix it than some will rage quit some wont world continues.

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Originally Posted by Soralis

we are still playing it free, not paying it, and by the way i can't log in as well because of the 1017 error

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Oh really? If I recall I purchased the game. The month might be free but SE's decisions and communication over the next few days will absolutely determine if they keep customers or not. They've been having capacity issues since Saturday (4 days), more than enough time to have new servers overnighted and installed.

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Originally Posted by Jayani

My friends and I have decided that if this isn't fixed by the end of next week we are going to be asking for our money back. The fact that we couldn't get into the same server as our friends was fine, we just moved to a smaller server. Some of us had trouble getting in during peak hours, still fine because eventually we managed to get in (half an hour). Now there's this, we're in release and we can't get onto Faerie, one of the lower populated servers, during non peak hours. That is unacceptable right there when you aren't in peak hours and people still can't get in. I have tried for about three hours now (I error'd out and haven't been able to get back in since) and we have more people who are going to be off work soon. Frankly, I don't expect any MMO release to be smooth. I've played enough to know it won't be perfect and that there will be quirks. However they could have had a longer Open Beta or pushed off release until they fixed the issue knowing that it would be worse on release. I do not pay (twice) to play the "click to get a Server is Full!" message.

It wouldn't be so bad if we had a queue. Then I could actually go do other things. As it is, a bunch of us are simply trying a few times and then not wanting to play at all. This is SE's second chance - they are already getting bad press because of this. They won't be able to recover if FFXIV fails again.

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Veery good post, yet so true. I have tried sever low pop servers in order to play with my friends and have gotten the same result! SE really has to fix this soon because i cant see everyone sticking around much longer.

back to dcuo for me square enix my money back please

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Originally Posted by Soralis

we are still playing it free, not paying it, and by the way i can't log in as well because of the 1017 error
p.s. lets just hope they will fix this issue by friday shall we? if they don't fix it than some will rage quit some wont world continues.

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We are not playing for "free" we paid to get that first month of game time, which most of us are not able to enjoy.

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Originally Posted by Soralis

we are still playing it free, not paying it, and by the way i can't log in as well because of the 1017 error
p.s. lets just hope they will fix this issue by friday shall we? if they don't fix it than some will rage quit some wont world continues.

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Not true. They have taken my money, and i can guarantee you this, they don't fix this soon, i'll be getting that money back and will never spend a penny on their company again. They've already gotten two faulty games worth out of me, enough is enough.

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Originally Posted by Soralis

just chillax, u will PAY it when everything becomes dandy here in na/eu...

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Fixed that for you.

One solution for all hardcore fan and gamer of FF: Maybe they can give FREE a new title from the next FF that will exit to apologize to us! XD
still dreaming... XD

Me and my friends on Moogle have had no problems bar the duty finder not working and a couple of times where we had to hammer the login screen to get in. It's a shame this is happening, but it isn't affecting absolutely everyone on the servers.

I have to agree with most on this post, when I purchase a game ,which I have here, I usually enjoy the ability to play said game. However, despite my numerous attempts to log in today it has not been panning out for me. So for me to just "chillax" is asking a lot, when you have taken my money and given me less than the value in return.

Just like to point out that this isn't an in-game bug. If you wanna complain by all means go ahead but do it in the right place ;)

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Originally Posted by Spratchet

Just like to point out that this isn't an in-game bug. If you wanna complain by all means go ahead but do it in the right place ;)

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Where do you suggest I do that? Seeing as the forums are just as messed up as the games server problems. There is no "right place" to post these issues.

SE has commented on this, several times. I imagine none of you even bothered to look it up. The reason none of us can log-in is because there are more people that bought the game than the anticipated. The Japanese servers are fine, because those numbers were expected. However, due to the failure of 1.0, they didn't expect THIS many people to buy it, and so the servers did not accommodate for those unexpected numbers. However, they HAVE addressed it, saying that they are working on increasing the server load, but it will take some time. Remember, this game just launched TODAY, and had much higher numbers than anyone expected. MMO servers on launch are always buggy and have connection issues, due to high congestion of everyone wanting to play it as soon as it comes out. Wait for a few days for the congestion to die down, and the servers to handle higher loads of people, and the issues will be gone.

And just to make things clear, I am not a fanboy coming to the defense of SE or anything, but it seems that none of you even bothered to look up the information that you are complaining is lacking. Infact, look at the "News" section on the launcher, you will find that they are in fact, trying to do something. Right now, restricting access is the only thing they can do to keep the servers from shutting down from high traffic, and ruining it for everyone. So be patient, you will get your money's worth, but only if you allow them to make it so you can.

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Originally Posted by Mitagitsu

SE has commented on this, several times. I imagine none of you even bothered to look it up. The reason none of us can log-in is because there are more people that bought the game than the anticipated. The Japanese servers are fine, because those numbers were expected. However, due to the failure of 1.0, they didn't expect THIS many people to buy it, and so the servers did not accommodate for those unexpected numbers. However, they HAVE addressed it, saying that they are working on increasing the server load, but it will take some time. Remember, this game just launched TODAY, and had much higher numbers than anyone expected. MMO servers on launch are always buggy and have connection issues, due to high congestion of everyone wanting to play it as soon as it comes out. Wait for a few days for the congestion to die down, and the servers to handle higher loads of people, and the issues will be gone.

And just to make things clear, I am not a fanboy coming to the defense of SE or anything, but it seems that none of you even bothered to look up the information that you are complaining is lacking. Infact, look at the "News" section on the launcher, you will find that they are in fact, trying to do something. Right now, restricting access is the only thing they can do to keep the servers from shutting down from high traffic, and ruining it for everyone. So be patient, you will get your money's worth, but only if you allow them to make it so you can.

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so what your telling me is they wernt ready even though they knew how many people PRE-ORDERED the game?...hahaha you cant possibly defend them when this has been going on since early access started 4 DAYS ago and they were aware of the pre-order numbers.

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Originally Posted by Kanashimi

so what your telling me is they wernt ready even though they knew how many people PRE-ORDERED the game?...hahaha you cant possibly defend them when this has been going on since early access started 4 DAYS ago and they were aware of the pre-order numbers.

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You do realize that most pre-orders are last minute, right?

this is messed up. they need to refund us for buying the game so I can put money into a MMO that is playable.

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Originally Posted by Mitagitsu

You do realize that most pre-orders are last minute, right?

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They sold out of the collector's edition months before release. That should have been SOME indication... :/

I have a lot of understanding. I get that games can't be perfect, and there will be issues especially for new MMOs at launch. But this has been going on for days...some issues since Phase 4 beta. I honestly think they didn't give themselves enough time to work with it, and the beta should have been longer. They apparently thought they fixed the issue, but they only had a couple hours after fixing the game (and at off-hours for NA) to see if the issues were truly resolved.

I don't think it should be that hard to at least get the queue working, even if we have to wait an hour just for that - I'd rather it than having to spam log-in! That's tiring. :(

I paid for the computer AND PS3 collector's edition (Since PC CE was sold out, it was my only choice - plus I wanted to be able to play on both platforms anyway). Over $100 spent on this game now, and all I want to do is play it. I was so excited and willing to help support SE by purchasing both...Oi. This is highly disappointing. ;___; I wish they would at least communicate with us more...and maybe give us a special event with cool items or just an item or SOMETHING as an apology because this "Sorry for the inconvenience" is getting old. ; A ;

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Originally Posted by Mikki

They sold out of the collector's edition months before release. That should have been SOME indication... :/

I have a lot of understanding. I get that games can't be perfect, and there will be issues especially for new MMOs at launch. But this has been going on for days...some issues since Phase 4 beta. I honestly think they didn't give themselves enough time to work with it, and the beta should have been longer. They apparently thought they fixed the issue, but they only had a couple hours after fixing the game (and at off-hours for NA) to see if the issues were truly resolved.

I don't think it should be that hard to at least get the queue working, even if we have to wait an hour just for that - I'd rather it than having to spam log-in! That's tiring. :(

I paid for the computer AND PS3 collector's edition (Since PC CE was sold out, it was my only choice - plus I wanted to be able to play on both platforms anyway). Over $100 spent on this game now, and all I want to do is play it. I was so excited and willing to help support SE by purchasing both...Oi. This is highly disappointing. ;___; I wish they would at least communicate with us more...and maybe give us a special event with cool items or just an item or SOMETHING as an apology because this "Sorry for the inconvenience" is getting old. ; A ;

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Ok, you have a good point there. Unfortunately, there isn't anything we can do right now other than wait. The main thing that bothered me is how impatient everyone is about it. I mean, they want to make money, and they aren't going to do it by just sitting around and not fixing anything. The problem will probably be fixed within the next few days. Unfortunately, they will probably lose some customers because of this.

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Originally Posted by Mitagitsu

Ok, you have a good point there. Unfortunately, there isn't anything we can do right now other than wait. The main thing that bothered me is how impatient everyone is about it. I mean, they want to make money, and they aren't going to do it by just sitting around and not fixing anything. The problem will probably be fixed within the next few days. Unfortunately, they will probably lose some customers because of this.

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Yeah. They also had a flood of people asking if they'd be releasing more of the collector's edition. :O

And yeah, I get that. I'm willing to wait it out, and I'll probably still play even if it takes a week or two to fix it. But it's hard to not be at least frustrated by it and want to vent. : (

Part of the problem is scumbags never logging out and the game lacking a feature to auto-log them out when they have been afk long enough.

Do you ever consider WHY the "scumbags" as you call them don't log out? BECAUSE IF YOU DO, YOU CAN'T GET BACK IN FOR DAYS!
So, that's why it is tempting to do it, we want to PLAY for what WE PAY for!
Try not to be so harsh Draco...:)

I agree with both of you guys. People don't log out, because then they can't get back in. But that just escalates the issue. It's like a cycle... I have seen several people saying they've been afk for HOURS and weren't DC'd....
But when I get in, I'm scared to log out. ;___; Never know when you can get in again if you do! So I understand. That said, I had to relog for my internet and haven't been able to get on since... and it's been 4 hours. :c

My first forum post!
And it's in response to 1017!
Every little voice counts

The point, however, is that if people didn't do that in the first place, we wouldn't have this problem. It's one of those funny things, I forget the word for it, where the reason for the problem is also the outcome of the problem. Anyways, idlers are standard in MMO's, and when you launch a game, that is not a thing you want on day one. You need something in place to kick them out, even if only for the first week or two, just to keep the server traffic moving.

It is incredibly frustrating. I had to leave in the middle of a Sastasha run, and now I can't log back in. This was 5 hours ago. :<
Thankfully, I get home in the middle of most people's work shifts, so I should be able to log back in tomorrow.

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Originally Posted by Mitagitsu

The point, however, is that if people didn't do that in the first place, we wouldn't have this problem. It's one of those funny things, I forget the word for it, where the reason for the problem is also the outcome of the problem. Anyways, idlers are standard in MMO's, and when you launch a game, that is not a thing you want on day one. You need something in place to kick them out, even if only for the first week or two, just to keep the server traffic moving.

It is incredibly frustrating. I had to leave in the middle of a Sastasha run, and now I can't log back in. This was 5 hours ago. :<
Thankfully, I get home in the middle of most people's work shifts, so I should be able to log back in tomorrow.

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I think you may mean a Catch 22 but I may be wrong.

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Originally Posted by GHOST59

Do you ever consider WHY the "scumbags" as you call them don't log out? BECAUSE IF YOU DO, YOU CAN'T GET BACK IN FOR DAYS!
So, that's why it is tempting to do it, we want to PLAY for what WE PAY for!
Try not to be so harsh Draco...:)

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I consider why the answer is simple they are selfish. The feel they are entitled to stand around idle for hours when others could be playing if they logged out. Their selfishness makes them scumbags.