Getting a refund.

How does one go about doing it because this game isn't playable? I doubt it will be in the next month and I feel that the product I purchased was not only broken but was falsely advertised.

starting to agree..

Quote:

---

Originally Posted by Abatement

How does one go about doing it because this game isn't playable? I doubt it will be in the next month and I feel that the product I purchased was not only broken but was falsely advertised.

---

I assume you'd have to put in a ticket of some kind on where ever you bought the game.

Because of the way this games is sent out no service other then Square has the ability to refund purchase price. I could stop payment on my card, but that only hurts the middle man not the people at fault.

Honestly Abatement, SE is trying to fix the problems... Its just they game has small windows off maintenance. Honestly SE will probably say no and how could you stop the payment? It was already sent to them. All I hear are complaints, im getting the 1017 error but idc.. http://www.youtube.com/watch?v=saC13RJ8CUs <--- really. there are more games to play out there. Just take a break and go play a shooter or something. These pointless threads are well pointless. Maybe SE is reluctant to post anything that may not be 100% true? Maybe they are just trying to focus on whats more important... maybe fixing the game/login issues.

Wonder if the bolded line will put a damper on your plan on getting a refund.

http://support.na.square-enix.com/ru...1&tag=users_en

"5. INTERRUPTION TO THE SERVICE
From time to time, in order to provide our customers with the optimal gaming experience, it is necessary for Square Enix to conduct routine maintenance on the computers and/or servers that support the Game. During these times,access to the Game or support services may be interrupted. Access may also be temporarily suspended in whole or in part, without notice, due to emergency repairs, fire, flood, explosion, war, strike, embargo, governmental action or failure to act, the act of any civil or military authority, act of God, or by any other causes beyond Square Enix’s control, or any other reasons for which Square Enix, in its sole discretion, deems that temporary suspension is necessary. You acknowledge that disruptions of service may occur and waive any causes of action against Square Enix in any way arising from or related to any such disruptions of service. "

Welcome to their release. I didn't pay 29 dollars to beta test their client. The reason I spent money was to play. I have certain expectation on a release mmo. Like being able to get in it. This is not 2006 it is 2013 the bar by now should be raised to the allowing people to get into the game. Sorry but this shit is completely unacceptable. Best part is now my friend is 15 levels higher then me and I will take weeks to catch up because the beta client that was more stable and allowed people to play keep character into a release.

Quote:

---

Originally Posted by DanteAorzen

Wonder if the bolded line will put a damper on your plan on getting a refund.

http://support.na.square-enix.com/ru...1&tag=users_en

"5. INTERRUPTION TO THE SERVICE
From time to time, in order to provide our customers with the optimal gaming experience, it is necessary for Square Enix to conduct routine maintenance on the computers and/or servers that support the Game. During these times,access to the Game or support services may be interrupted. Access may also be temporarily suspended in whole or in part, without notice, due to emergency repairs, fire, flood, explosion, war, strike, embargo, governmental action or failure to act, the act of any civil or military authority, act of God, or by any other causes beyond Square Enix’s control, or any other reasons for which Square Enix, in its sole discretion, deems that temporary suspension is necessary. You acknowledge that disruptions of service may occur and waive any causes of action against Square Enix in any way arising from or related to any such disruptions of service. "

---

This right here sounds good but I can still stop payment on my card for false advertisement.

typically i would agree and say the ToS cover SE's butt.. However, due to the inability on SE's part to show this "game" has had successful lengthy up-time longer than 12 hours since its "launch" he might have a case.. Its had more downtime and inability to log in time than actual log-gable playtime

Quote:

---

Originally Posted by Abatement

This right here sounds good but I can still stop payment on my card for false advertisement.

---

And they also have the right to ban your account for refusing to pay for something you bought

Quote:

---

Originally Posted by Abatement

This right here sounds good but I can still stop payment on my card for false advertisement.

---

Actually False, If you pre-ordered it on say idk 2-3 days ago that would still be long enough for the transaction to pend over. Also what is false advertisement? They provided exactly what they said they would the game FFXIV. Due to the point that your upset and demanding a refund doesnt mean you will get a refund.

Quote:

---

Originally Posted by DanteAorzen

Wonder if the bolded line will put a damper on your plan on getting a refund.

http://support.na.square-enix.com/ru...1&tag=users_en

"5. INTERRUPTION TO THE SERVICE
From time to time, in order to provide our customers with the optimal gaming experience, it is necessary for Square Enix to conduct routine maintenance on the computers and/or servers that support the Game. During these times,access to the Game or support services may be interrupted. Access may also be temporarily suspended in whole or in part, without notice, due to emergency repairs, fire, flood, explosion, war, strike, embargo, governmental action or failure to act, the act of any civil or military authority, act of God, or by any other causes beyond Square Enix’s control, or any other reasons for which Square Enix, in its sole discretion, deems that temporary suspension is necessary. You acknowledge that disruptions of service may occur and waive any causes of action against Square Enix in any way arising from or related to any such disruptions of service. "

---

The game isn't officially released yet, so why couldn't he get a refund for his -preorder-?

Quote:

---

Originally Posted by Hezkezl

And they also have the right to ban your account for refusing to pay for something you bought

---

He actually cannot take his payment back.. depending on when he bought it. Most card companies would question him then go to the 3rd party which would be SE, they did nothing wrong, he actually signed the ToS and got what they said they would provide to him.

Quote:

---

Originally Posted by Hezkezl

And they also have the right to ban your account for refusing to pay for something you bought

---

Does it matter? He can't play.

Quote:

---

Originally Posted by Cyanide

The game isn't officially released yet, so why couldn't he get a refund for his -preorder-?

---

Note that I'm not for or against, just stating that the terms are there, and wonder if that's is going to be an issue on the subject of asking for a refund. If its not relevant, then simply ignore it.

Quote:

---

Originally Posted by Nataskiller

He actually cannot take his payment back.. depending on when he bought it. Most card companies would question him then go to the 3rd party which would be SE, they did nothing wrong, he actually signed the ToS and got what they said they would provide to him.

---

He could get a refund straight from them, he's only preordered the game. Again, it hasn't been released. If he was feeling extra mean, he could charge back, and there's nothing SE could do about it.

Quote:

---

Originally Posted by Nataskiller

He actually cannot take his payment back.. depending on when he bought it. Most card companies would question him then go to the 3rd party which would be SE, they did nothing wrong, he actually signed the ToS and got what they said they would provide to him.

---

Depending on the credit card company, they'll issue a refund and then go after the vendor for a refund. But in the mean time, the vendor (SE) will very likely ban the guy's account at a minimum.

Quote:

---

Originally Posted by Laiyenu

Does it matter? He can't play.

---

Depends on many things. Something like this *COULD* wind up being a strike against somebody's credit, so it could matter a lot.

Quote:

---

Originally Posted by Abatement

Welcome to their release. I didn't pay 29 dollars to beta test their client. The reason I spent money was to play. I have certain expectation on a release mmo. Like being able to get in it. This is not 2006 it is 2013 the bar by now should be raised to the allowing people to get into the game. Sorry but this shit is completely unacceptable. Best part is now my friend is 15 levels higher then me and I will take weeks to catch up because the beta client that was more stable and allowed people to play keep character into a release.

---

I know this is a stretch, but lets say the building holding the servers got struck by lightning, and so they have been working on the servers off and on. You get mad because you can't play the game before the official release date. You didn't pay extra for that right. You just preordered like everyone else. So you get mad at something that is beyond everyone's control.

Whether it be 2006, 2013, 2020, shit happens. If we had to pay extra for the early release, then get mad. If this is still a problem 1 day after the official release, then light your torches and go after SE. But right now, go enjoy another game, a book, netflix (I have made a good amount of progress on Doctor Who), something else. In the words before FFXI:

Exploring Vana'diel (Eorzea for FFXIV) is a thrilling experience. During your time here, you will be able to talk, join, and adventure with many other individuals in an experience that is unique to online games.
That being said, we have no desire to see your real life suffer as a consequence. Dont' forget your family, your friends, your school, or your work.


Yeah we haven't played, but many people on the forums have spent their day complaining about not getting on. Things could be fixed tomorrow and this will be all for naught.

Quote:

---

Originally Posted by Cyanide

He could get a refund straight from them, he's only preordered the game. Again, it hasn't been released. If he was feeling extra mean, he could charge back, and there's nothing SE could do about it.

---

SE *could* conceivably sue the person doing the charge back. Odds are they won't, as it won't be worth the time trying to convince the cops that it's worth their time. But it could happen.

Quote:

---

Originally Posted by Hezkezl

SE *could* conceivably sue the person doing the charge back. Odds are they won't, as it won't be worth the time trying to convince the cops that it's worth their time. But it could happen.

---

No they can't, as long as he does it before the 27th he's in the clear. If they won't offer him a refund on his pre-order (Not the released game) he's well within his rights to do a chargeback.

Personally I'm waiting for the launch day for a refund, if the server isnt accessible on the 28th. I can forgive the EA junk.

Quote:

---

Originally Posted by Badfish

I know this is a stretch, but lets say the building holding the servers got struck by lightning, and so they have been working on the servers off and on. You get mad because you can't play the game before the official release date. You didn't pay extra for that right. You just preordered like everyone else. So you get mad at something that is beyond everyone's control.

Whether it be 2006, 2013, 2020, shit happens. If we had to pay extra for the early release, then get mad. If this is still a problem 1 day after the official release, then light your torches and go after SE. But right now, go enjoy another game, a book, netflix (I have made a good amount of progress on Doctor Who), something else. In the words before FFXI:

Exploring Vana'diel (Eorzea for FFXIV) is a thrilling experience. During your time here, you will be able to talk, join, and adventure with many other individuals in an experience that is unique to online games.
That being said, we have no desire to see your real life suffer as a consequence. Dont' forget your family, your friends, your school, or your work.


Yeah we haven't played, but many people on the forums have spent their day complaining about not getting on. Things could be fixed tomorrow and this will be all for naught.

---

:D someone who see's from my point of view! Should totally make a character on Diabolos :D

Quote:

---

Originally Posted by Nataskiller

:D someone who see's from my point of view! Should totally make a character on Diabolos :D

---

Hahahah. Always good to find like minded people. Depending on if my friends on the server get their act together and help me with things, I might jump ship and who knows, could end up on Diabolos

We should certainly be capable of getting refunded if we so desire. They kept us out of a game we've paid for all day, while certain (lucky) people have been in all day no problem after this mornings maintenance. Half my guild is well into the late 30's now. If some can't play, none should play until they fix their idiotic server implementation.

Quote:

---

Originally Posted by Badfish

Hahahah. Always good to find like minded people. Depending on if my friends on the server get their act together and help me with things, I might jump ship and who knows, could end up on Diabolos

---

Welp Your more then welcome to jump ship to Diabolos i have a nice helpful leveling / social LS im an officer in that would take you in. Also im making a FC soon for a more serious group of people.

Does it matter with what SE has put out they should be ashamed if they didn't refund anyone who wanted it "its just that simple" if they don't then I would call shanigans cause they knew of all the issues pre-EA and SE has no right to expect any NA/EU customer to ever buy another product from them again.

Quote:

---

Originally Posted by kelsethel

Does it matter with what SE has put out they should be ashamed if they didn't refund anyone who wanted it "its just that simple" if they don't then I would call shanigans cause they knew of all the issues pre-EA and SE has no right to expect any NA/EU customer to ever buy another product from them again.

---

Idk... maybe they will hit us up with a nice event on the backside? double EXP weekend?

Everyone, I really think this entire post has gotten out of hand. I work as a senior accounts director for a credit card processor. Now, not saying that all processors are the same, the laws and legal rights of customers when making any kind of purchase prior to the official release of a product is very clear. Anytime an item is purchased prior to the release of the offical product, the buying customer can withdraw his pre-order/pre-purchase and get a full refund. If any benifits or extra items/features were provided to the customer with a value, that said value can be back charged to the buying customer from the company in question for the value of the extra features, but not for the value of the full product.

So what does this all mean?? It means that any place you pre-ordered this game is required to provide a refund if they pre-charged you, as long as you contact and request the refund prior to the official release date. Since the early access is not considered a buyable item/feature, then it doesn't have a value, and no company can try to charge you for the early access, even if you cancel now. On another note, I got my pre-order from Amazon, which I can (and already have) canceled it, due to all these issues, and I'm waiting till after the release to see how the game goes. Amazon had my order canceled, and the final charge will not be processed to my card. This is why I always use a 3rd party company to purchase pre-orders, and I would recommended the same, because they always provide an ability to cancel with no questions asked.

Also, to add to all this. Anyone that says you can't get a refund, or that SE won't provide it, or aren't required to provide it, I ask.. have they provided a "FULL" CD key allready, or only the pre-order key? If they didn't provide the Full game key (which I dont know if they do when purchasing directly from them) then you haven't been provided what you purchased, which is the full game, which means you can always cancel. You tell me one store (online or offline) that states you have to pay for the product, and you don't get the product in return.. and that you can't cancel it. Even computer companies (dell, hp, sager, etc) offer a full return offer. some of them 7days, some 10days, and some 30days.. the point is that all companies offer it, because it's illegal for a company to take your money for an item, before the item is fully released, and not provide a refund option.

Good info, I still expect this to be a great game. I'm not to going to request a refund at this time because these things happen with any newly launched MMO with a large fan base. I'd wager the launch of ESO will be just as terbulant as this if not worse.

Quote:

---

Originally Posted by Hezkezl

And they also have the right to ban your account for refusing to pay for something you bought

---

Quote:

---

Originally Posted by Nataskiller

Honestly Abatement, SE is trying to fix the problems... Its just they game has small windows off maintenance. Honestly SE will probably say no and how could you stop the payment? It was already sent to them. All I hear are complaints, im getting the 1017 error but idc.. http://www.youtube.com/watch?v=saC13RJ8CUs <--- really. there are more games to play out there. Just take a break and go play a shooter or something. These pointless threads are well pointless. Maybe SE is reluctant to post anything that may not be 100% true? Maybe they are just trying to focus on whats more important... maybe fixing the game/login issues.

---

Hi white knights! Have you seen your real lives lately? No? I see...

also:

http://dashie.mylittlefacewhen.com/m...5515203269.jpg

can someone tell me why this is in the tech support thread and not general?

The game is nothing less than stunning. First MMO for me and I am blow away. I recommend hangin on this day and tomorrow, issues will be fixed, and the game worth every dollar, it really is. Best game I have ever played.

http://www.youtube.com/watch?feature...&v=OZF0cvJhQgA

Quote:

---

Originally Posted by jdlswan

can someone tell me why this is in the tech support thread and not general?

---

Have you tried getting a point across in a general thread? I have not been able to post in 2 days because i apparently reached my limit. This is the best forum to vent frustrations with SE rather then be silenced by limitations.

That "white knight" = no lifers labeling is getting old... lol.

Had 8 hours of work this weekend. Still did my usual weekend bike rides. Took my lady out to dinner... and I've still made it up to Garuda in the main story quest.

All hail Heavy pop NA/EU Server Hyperion~

Although... my girl popped this pic of me after this long weekend :P

https://sphotos-b-lax.xx.fbcdn.net/h..._7309258_n.jpg

Quote:

---

Originally Posted by Scootaloo

Hi white knights! Have you seen your real lives lately? No? I see...

also:

http://dashie.mylittlefacewhen.com/m...5515203269.jpg

---

Mmmmm Ive seen my life lately. Its filled with fixing H1-AAC + H1-HCG helicopters...

I've gotten on 3 times today for more than a couple hours, you must not want it hard enough

Quote:

---

Originally Posted by Ruscj

I've gotten on 3 times today for more than a couple hours, you must not want it hard enough

---

Hahahahaha!!!! Put me in coach!

Its a bit early for a refund imo.. but if these issues persist after the 27th, I don't think much can be said to change the minds of anyone who wants one. Buying a game, being given access, and not being able to create a character, or not being able to log in with an existing character is very frustrating. Early access issues, while frustrating, I can forgive. But if this is not fixed by official launch I will most likely be asking for a refund as well.

Lol to the guy who quoted ToS. When your product has had more downtime than up, when you've had 5? 6? Maintenance periods in the span of 2 days... I don't think that qualifies as "from time to time".

Semantics are EVERYTHING.