Sold a sold out product??

I'm really confused here as to what to do.
I pre ordered a physical collectors edition back on June 25.
I called digital river this morning to ask why I havent been charged and my order hasnt been shipped.
I was informed that the product was sold out ( which I knew but figured since I ordered it before it was unavailable to I'd actually get my copy)
He told me I'd have to wait for and email from SE regarding the matter.
Since when are you allowed to pre-order a sold out product??

My real concern is what happens to my Early Access??
I got a code,redeemed it. Applied my 20 digit code. It appears im all set up...but am I really?
Will I need to cancel my preorder and order a digital copy for release??
Please help me :(

your pre order code is fine youll need to digital copy tho at least to play at release

Your early access code will keep you playing until august 30th. So you still have some time to get it worked out. But I wouldn't cancel your order because that could make it harder to get the game if they indeed do have one for you.

So should I cancel my pre order on the 27th and then buy a digital copy to keep playing?

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Originally Posted by RenStark

So should I cancel my pre order on the 27th and then buy a digital copy to keep playing?

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I would wait till the 26-27th. If you haven't heard from them by then I would definitely cancel and buy a digital copy.

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Originally Posted by RenStark

So should I cancel my pre order on the 27th and then buy a digital copy to keep playing?

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It probably wouldn't be a bad idea at this time unless you really want the physical copy. Otherwise you'll only be able to play during the early access until you get a physical copy for the cd key/registration key.

Edit : Appears I didn't know there was a small grace period to allow early access to persist a couple days past the official launch date.

If I were you, I'd cancel it unless you think there's a chance they'll magically get some orders in and still manage to ship it out to you by the 30th. You can buy the additional in game items for $20 from the PSN store.

Thanks for all the responses ! I feel less panicked now @___@

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Originally Posted by Crovax

I would wait till the 26-27th. If you haven't heard from them by then I would definitely cancel and buy a digital copy.

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Agreed just wait until then and as he stated if nothing by that time, scrap that and hit up the square enix store for the digital :)

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Originally Posted by Divina

Agreed just wait until then and as he stated if nothing by that time, scrap that and hit up the square enix store for the digital :)

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How is this a legit answer to people getting cheated out of a physical copy of the CE LONG before it sold out?

"oh just cancel you're order and get a digital version"

Fuck that.I would be complaining to SE until I reached corporate, whether they are responsible for shipment or not. I will wait until the 27th to complain though since it's possible ours haven't been shipped since we paid for overnight shipping. This is terrible business though.

You may also want to just try some local stores to see if you can get your hands on an extra CE copy. You can always grab a PS3 CE so you have the option to play on there if you ever want to :P

i preorder my game, and got a early acess code. It also came with the registration code. if you are able to download the game, and play. i dont see why you would need the CD. or am i lost lol?

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Originally Posted by HattoriHanzo

How is this a legit answer to people getting cheated out of a physical copy of the CE LONG before it sold out?

"oh just cancel you're order and get a digital version"

Fuck that.I would be complaining to SE until I reached corporate, whether they are responsible for shipment or not. I will wait until the 27th to complain though since it's possible ours haven't been shipped since we paid for overnight shipping. This is terrible business though.

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Yea this is a known problem with how Digital River handles online orders and not the only problem they have. I am surprised people still don't do research about it when ordering through them.

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Originally Posted by vladislaus

i preorder my game, and got a early acess code. It also came with the registration code. if you are able to download the game, and play. i dont see why you would need the CD. or am i lost lol?

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They wanted the physical CE for all the physical goodies. They could probably care less about the actual game CD.

Wasn't Digital River the one's who dropped the ball with the Ni No Kuni CE's as well?

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Originally Posted by Cigaran

Wasn't Digital River the one's who dropped the ball with the Ni No Kuni CE's as well?

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I thought that was Amazon. I'm seriously worried about the Soundtrack BluRay they've got releasing in September.

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Originally Posted by Cigaran

Wasn't Digital River the one's who dropped the ball with the Ni No Kuni CE's as well?

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Yes digital river handles capcom, square enix, namco....and probably more online stores. Whenever I order from a publishers website I always check to see who handles the orders. If its digital river I tend to stay away from it and try elsewhere.

I was part of the namco fiasco and was lucky to get my game. I only did it because you couldn't get it from anywhere else in the US. It was my third and final time for dealing with digital river. I gave them their chances and I got slapped in the face each time.

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Originally Posted by Freyar

I thought that was Amazon. I'm seriously worried about the Soundtrack BluRay they've got releasing in September.

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I think the amazon one you are thinking of was with project x zone...where some of the 1st prints weren't limited editions or something. I'm not too sure since I didn't really follow that game.

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Originally Posted by Freyar

I thought that was Amazon. I'm seriously worried about the Soundtrack BluRay they've got releasing in September.

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I got a CE on NNK on amazon.

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Originally Posted by Zanthred

I got a CE on NNK on amazon.

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CE on amazon was only for EU I believe. So if there was an incident with that and amazon for the above post then I'm not sure.

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Originally Posted by crazy0taku

It was my third and final time for dealing with digital river. I gave them their chances and I got slapped in the face each time.

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Digital River disabled one of my games as a result of asking about activation limits. Bought it direct from Atari because I couldn't find another option, and.. when I realized there was an online activation, I called to ask. Dude was a jerk on the phone "You'll have to buy another copy and it won't affect you unless you're stealing it," then disabled my key I bought as a result. Couldn't get a refund or anything either because DR wouldn't talk to me. I hate.. HATE that SE is doing business with these ****ers.

I didn't think a company could do even something like that. I'm surprised that the company did this to you. What you should do is call Digital River back Monday and tell the person on the phone that you wish to talk to their manager of the company. Telling them what happened and that you paid for it back on June 25th and were ensured a copy only to be denied. I'm pretty sure they will give you a discount or something. A company that does this is very bad business and if anything tell them you actually have the right to contact the BBB(Better Business Bureau) due to what they have done to you it can result bad things XD

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Originally Posted by Gamerfan001

I didn't think a company could do even something like that. I'm surprised that the company did this to you. What you should do is call Digital River back Monday and tell the person on the phone that you wish to talk to their manager of the company. Telling them what happened and that you paid for it back on June 25th and were ensured a copy only to be denied. I'm pretty sure they will give you a discount or something. A company that does this is very bad business and if anything tell them you actually have the right to contact the BBB(Better Business Bureau) due to what they have done to you it can result bad things XD

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There's a chance they will give you a coupon off your next purchase through them since that's what people who ordered the Ni No Kuni CE and had their orders cancelled got.

I will be canceling my order on the 30th, but not to purchase a digital copy. I will not support a company who supports a company that does business this way.

you have the order conformation receipt? if so they are obligated to produce the product you ordered. errors in overselling or any other reason doesn't change the laws regarding retail sales. the fact you bought it so long ago also means you have first come status so you get to bump any sales that came after that date to fulfill your order. you definitely need to pursue this with the store management if that doesn't work get in touch with regional.

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Originally Posted by Gamerfan001

*SNIP*

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The problem with Digital River is that they're not in a position to "GAF". They're purely a 1990's company that somehow still has business through publishers that are still living in an age where easy distribution is not only possible, but dirt cheap and without alienating their customers.

Digital River won't budge. They're the online equivalent to the DMV.

It is possible that Square Enix will help you get your copy of the game if you give them the details and are patient about it. Otherwise a new copy will achieve your goal. SE has no control over the distributors, I am sure they want them all to do the right thing but they don't have any possible way to enforce any policy with them without cause I would think but really it is a devl question, we can sympathize and conjecture but none of our comments can give you any more than some comfort I am sorry to say.

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Originally Posted by CrisGer

It is possible that Square Enix will help you get your copy of the game if you give them the details and are patient about it. Otherwise a new copy will achieve your goal. SE has no control over the distributors, I am sure they want them all to do the right thing but they don't have any possible way to enforce any policy with them without cause I would think but really it is a devl question, we can sympathize and conjecture but none of our comments can give you any more than some comfort I am sorry to say.

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At the same time, we can still let SE know they're dealing with a crooked dealer for their online store.

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Originally Posted by RenStark

I'm really confused here as to what to do.
I pre ordered a physical collectors edition back on June 25.
I called digital river this morning to ask why I havent been charged and my order hasnt been shipped.
I was informed that the product was sold out ( which I knew but figured since I ordered it before it was unavailable to I'd actually get my copy)
He told me I'd have to wait for and email from SE regarding the matter.
Since when are you allowed to pre-order a sold out product??

My real concern is what happens to my Early Access??
I got a code,redeemed it. Applied my 20 digit code. It appears im all set up...but am I really?
Will I need to cancel my preorder and order a digital copy for release??
Please help me :(

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I'm in the same boat. I have an open ticket, but apparently my order has been cancelled by digital river (order placed May 23) and I have no idea why. I just want my collectors edition real life items. :(