Unable to Download Launcher

Keep getting the error:
The server is not responding.
[30413][10009][10019]

Downloading on PC.

Did you download the game between the 13-15 on PSN

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Originally Posted by Raxsus

Did you download the game between the 13-15 on PSN

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I should have put that I am downloading on computer.

Ok. sorry I can't help then

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Originally Posted by Aishwa

Keep getting the error:
The server is not responding.
[30413][10009][10019]

Downloading on PC.

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Disable Anti-Virus and run as administrator

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Originally Posted by xEthan

Disable Anti-Virus and run as administrator

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This doesn't actually fix the problem. It's been an issue for almost 2 full years now, and it still hasn't been addressed. I've uninstalled my anti-virus and disabled my firewall and run as admin. Nothing works.

Beta 3 worked fine for me, but ever since trying to get beta 4 setup, I've had this same issue. I had to download the beta 4 client from a torrent instead.
Doing the same thing now w/ the new patch. No antivirus installed, clean install of Windows from the troubleshooting I did during beta 4, program is run as admin and allowed in firewall.

(link to larger version - http://farm4.staticflickr.com/3724/9...1e64ccfe_b.jpg)

http://farm4.staticflickr.com/3724/9...1e64ccfe_z.jpg

Antivirus Browser Protection, might be the course, heard of BullGuard & ZoneAlarm coursing issues (Other AV's might also be affected), turn off the Browser Protection, not the Antivirus, the Browser Protection.

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Originally Posted by Zilvereyes

Antivirus Browser Protection, might be the course, heard of BullGuard & ZoneAlarm coursing issues (Other AV's might also be affected), turn off the Browser Protection, not the Antivirus, the Browser Protection.

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As he mentioned, his AV has been uninstalled, so there shouldn't even be a browser plugin left. And I'm having the same issue, I haven't reinstalled an AV since reinstalling Windows while having this problem in beta 4.

Same issue here I have a ticket into support (I know, alot of good that will do ;))

Same here, my error box is as follows:

Unable to update patch files.
[11005][20815][20866][19900][5]
C:/Program Files/SquareEnix/FINAL FANTASY XIV - A Realm Reborn/boot/ffxivboot.exe

Same issue. Fixed it during phase 4 by not using the official downloader, but I can't rely on that everytime there's an update for the game.

So, anyone got a link to a torrent for the latest patch?

~~Add C:/Program Files (x86)/SquareEnix/FINAL FANTASY XIV - A Realm Reborn/boot/ffxivboot.exe to your firewall exception.
~~Run as administrator.
~~Open a port forward for FFXIV PC:
UDP - 55296 - 55551
TCP - 54992 - 55551
UDP - 443
UDP - 80

~~Open a port forward for FFXIV PS3:
UDP - 5223
TCP - 3478-3479
TCP - 3658
UDP - 443
UDP - 80

Since it varies per people and router:
PC Port Forward Help
PS3 Port Forward Help

Try this from another thread I responded too Urth, http://forum.square-enix.com/ffxiv/t...e-patch-files.

Quote:

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Originally Posted by xEthan

~~Add C:/Program Files (x86)/SquareEnix/FINAL FANTASY XIV - A Realm Reborn/boot/ffxivboot.exe to your firewall exception.
~~Run as administrator.
~~Open a port forward for FFXIV PC:
UDP - 55296 - 55551
TCP - 54992 - 55551
UDP - 443
UDP - 80

~~Open a port forward for FFXIV PS3:
UDP - 5223
TCP - 3478-3479
TCP - 3658
UDP - 443
UDP - 80

Since it varies per people and router:
PC Port Forward Help
PS3 Port Forward Help

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Unfortunately this doesn't work either. I was thinking of reinstalling Windows, but apparantly that doesn't work either according to another poster here. I've literally tried everything. The last straw for me is a new router... I have one coming here from my ISP. Should be here in a few minutes. If that doesn't work I really don't know what to do.

Anyone know of a torrent of today's update? Any other ideas or suggestions? Anyone who posts here with the [30413][10009][10019] issue, please also let us know who your ISP is.

I am on Verizon FiOS

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Originally Posted by RodynXur

Unfortunately this doesn't work either. I was thinking of reinstalling Windows, but apparantly that doesn't work either according to another poster here. I've literally tried everything. The last straw for me is a new router... I have one coming here from my ISP. Should be here in a few minutes. If that doesn't work I really don't know what to do.

Anyone know of a torrent of today's update? Any other ideas or suggestions? Anyone who posts here with the [30413][10009][10019] issue, please also let us know who your ISP is.

I am on Verizon FiOS

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I don't think it's an issue on our end at all. Replacing modem / router / reinstalling Windows / disabling antivirus won't fix it. Square Enix needs to get their crap together.

I've got Charter cable Internet.

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Originally Posted by nekrodev

I don't think it's an issue on our end at all. Replacing modem / router / reinstalling Windows / disabling antivirus won't fix it. Square Enix needs to get their crap together.

I've got Charter cable Internet.

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It'd be nice if it was at least addressed. Tons of people had the problem throughout Alpha and Beta for almost 2 years now. Nothing has ever been said. I dunno.

I too had this problem this morning, exact error, restarted the download 6 times from 0/1035.90MB, finally after I set the ffxivboot to Run as administrator and run this program in compatibility mode for windows xp service pack 3, then double checked that the admin permission were all checked under the security tab.

after those steps It was all good, from start to finish the whole 1035.90 MB just 2 mins ago. not sure if this is a fix or I just got lucky
and my connection is a slow wireless ISP in the middle of nowhere in TX
which is only 120kb/s
no anti virus or anything like that installed on this PC

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Originally Posted by Noah_

I too had this problem this morning, exact error, restarted the download 6 times from 0/1035.90MB, finally after I set the ffxivboot to Run as administrator and run this program in compatibility mode for windows xp service pack 3, then double checked that the admin permission were all checked under the security tab.

after those steps It was all good, from start to finish the whole 1035.90 MB just 2 mins ago. not sure if this is a fix or I just got lucky
and my connection is a slow wireless ISP in the middle of nowhere in TX
which is only 120kb/s
no anti virus or anything like that installed on this PC

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Pretty sure you got lucky. I've done all that on mine too and no dice. Maybe if I just keep sitting here smashing my face on the keyboard it'll eventually work, but the point is - it shouldn't be this difficult to download a game.

http://www.reddit.com/r/ffxiv/commen...e_on_launcher/

"Make sure that "read-only" is unchecked for ffxivboot.exe ffxivupdater.exe, etc. I didn't have to delete anything at all though.

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Originally Posted by Velaska

http://www.reddit.com/r/ffxiv/commen...e_on_launcher/

"Make sure that "read-only" is unchecked for ffxivboot.exe ffxivupdater.exe, etc. I didn't have to delete anything at all though.

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Tried that before reinstalling Windows and again earlier today afterwards, didn't change anything. The error is a server error. Why do you people think it's an issue with our computers?

Torrent Download of Patched Client-(23-8-2013)

I was able to download the new installer and install the Entry page and download the new game files AND the update fine.

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Originally Posted by nekrodev

Tried that before reinstalling Windows and again earlier today afterwards, didn't change anything. The error is a server error. Why do you people think it's an issue with our computers?

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Because it's singling you(and some others) out. The server is treating us all the same(or should be), so it's most likely a problem on your end. The error message sounds like it's a firewall issue. Have you checked it? Perhaps you accidentally blocked it. Check that you don't have the Windows Firewall buried under all your windows. Try port forwarding. Or unlikely, the update server is peer-to-peer, and your ISP blocked it?

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Originally Posted by FutanXIV

Because it's singling you(and some others) out. The server is treating us all the same(or should be), so it's most likely a problem on your end. The error message sounds like it's a firewall issue. Have you checked it? Perhaps you accidentally blocked it. Check that you don't have the Windows Firewall buried under all your windows. Try port forwarding. Or unlikely, the update server is peer-to-peer, and your ISP blocked it?

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I've tried all of those things. Spent some time with the ISP too. If they're blocking it... what would I have to ask them to do? I'll call them tonight and have them do whatever they need to.

Quote:

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Originally Posted by Zilvereyes

Torrent Download of Patched Client-(23-8-2013)

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Thanks. It sucks that we have to resort to this, but at least the community is on top of it.

If SE was a responsive as this great community it would've been live after Phase 2 :)

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Originally Posted by nekrodev

Thanks. It sucks that we have to resort to this, but at least the community is on top of it.

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Quote:

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Originally Posted by RodynXur

Unfortunately this doesn't work either. I was thinking of reinstalling Windows, but apparantly that doesn't work either according to another poster here. I've literally tried everything. The last straw for me is a new router... I have one coming here from my ISP. Should be here in a few minutes. If that doesn't work I really don't know what to do.

Anyone know of a torrent of today's update? Any other ideas or suggestions? Anyone who posts here with the [30413][10009][10019] issue, please also let us know who your ISP is.

I am on Verizon FiOS

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I was in beta 1, 2, 3, and 4. This problem started for me right after the end of phase 3. There were a ton of posts on the beta forum but no solutions yet. Still no response and it is frustrating to not have a response yet. Tried everything mentioned in this post with no success. My ISP is Time Warner Cable.

Don't worry it gets worse. I swapped my router and FINALLY got through the 1035mb patch download only to get ANOTHER failure during updating. No worries you say, atleast the download is done, nope it starts alllll over. /sigh

Quote:

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Originally Posted by Gaowei

I was in beta 1, 2, 3, and 4. This problem started for me right after the end of phase 3. There were a ton of posts on the beta forum but no solutions yet. Still no response and it is frustrating to not have a response yet. Tried everything mentioned in this post with no success. My ISP is Time Warner Cable.

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Just started renaming the exe files and eventually it worked. I did not mess with av or firewall ports. Does seem like the deadline snuck pun se, nothing seems error free. Game works well so far, hope 21 and above work...

This is what worked for ME (did the stars align and servers worked after ten times without doing this? Could be.) [I tried it in with my friend's computer as well, same thing]
Go to Program Files (x86) > SquareEnix > FINAL FANTASY XIV - A Realm Reborn
Right click on the boot folder and uncheck Read-only > Apply > Apply to folder, subfolder and files
Do the same thing to the game folder
Try to update again.

Hope it helps :)

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Originally Posted by Phaetal

Don't worry it gets worse. I swapped my router and FINALLY got through the 1035mb patch download only to get ANOTHER failure during updating. No worries you say, atleast the download is done, nope it starts alllll over. /sigh

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Same here :/ By way of a bit of an update... I said I was getting a new router. I setup the new and... same issue. So it's not the router. Please help devs!

Quote:

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Originally Posted by Stench

Just started renaming the exe files and eventually it worked. I did not mess with av or firewall ports. Does seem like the deadline snuck pun se, nothing seems error free. Game works well so far, hope 21 and above work...

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Which files did you rename? And what did you rename them to? Thanks!

Well I setup the torrent against my phase 4 folder, and it put it at around 65% (as in files already existing). Thanks, here's hoping to no issues. It's like we had the exact same thread during phase 4.

New big update, same problem. Hello again [30413][10009][10019] my old friend.

Need to be able to resume downloads again like we could before the phase 4 client.

I'm in the same boat. Been trying to update game for the last 2 hours (Or when patch went live.) Constant error. Farthest i got was about 1/4 the way to completion then server stopped responding. This is getting really old. Ive had these issues since phase 2 of the beta. Every patch is a fight. Its ridiculous. I havent experienced any of the game server errors that others have, but when i wanna update my game oooh man... Come on SE DO SOMETHING PLEASE.

I've had this since alpha. :(

Have been doing google search all night. Nothing that I've found worked. I've tried EVERYTHING. Port forwarding, turning off firewalls, rebooting routers the list goes on. I'm at a loss. Don't know what the hell to do.

I've tried every suggestion made to fix the issue and I came up with the idea of creating a virtual machine of Windows XP SP3 using VirtualBox and it seems to be downloading it without issues. I'll just need to keep it around everytime there's an update. A solution that works, otherwise try finding other machines with installations of Windows.

http://i.imgur.com/KaqBCfN.jpg