Post questions or problems regarding Early Access and Preorder Codes here

Just to stop the board from being a spam fest with the same questions over and over.

Regarding Digital Collectors Edition. I have a code from GreenManGaming and after I registered it, under my games on my Square-Enix account it is showing up as a Regular Edition of FFXIV ARR. Does this also show up the same for everyone else?

Okay then, i'll start:
I registered my 18 digit pre order code yesterday (PC player) with my 1.0 account and got redirected to another site where the 20 digit code was displayed. I registered that one aswell.

My problem: I didn't get any mail for confirmation. How can i see that i am allowed to participate early access? If i log into my Account on the FF14:ARR website, only FF14:ARR is listed (which was automatically registered on Aug, 20).

Any ideas?

Edit: someone was faster than me :p

I bought the Digital Collector's Edition x 3 for myself and 2 family members. Both of them received their access codes yesterday, but come today, I'm still without any. I'd like to get in on Saturday...

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Originally Posted by kevindargie

Regarding Digital Collectors Edition. I have a code from GreenManGaming and after I registered it, under my games on my Square-Enix account it is showing up as a Regular Edition of FFXIV ARR. Does this also show up the same for everyone else?

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It should, from what i heard you should be sent another code closer to launch with the CE bonus attached to it.

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Originally Posted by Vael

Okay then, i'll start:
I registered my 18 digit pre order code yesterday (PC player) with my 1.0 account and got redirected to another site where the 20 digit code was displayed. I registered that one aswell.

My problem: I didn't get any mail for confirmation. How can i see that i am allowed to participate early access? If i log into my Account on the FF14:ARR website, only FF14:ARR is listed (which was automatically registered on Aug, 20).

Any ideas?

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As you may have realised, there has been some trouble regarding registering codes recently. Some people are reporting that it has take 2 days for them to receive conformation.

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Originally Posted by verilix

I bought the Digital Collector's Edition x 3 for myself and 2 family members. Both of them received their access codes yesterday, but come today, I'm still without any. I'd like to get in on Saturday...

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I'd attempt to contact Square or whoever you bought it off for that one. If you purchased from Square, they are experiencing delays in sending the emails.

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Originally Posted by zetayuri

I'd attempt to contact Square or whoever you bought it off for that one. If you purchased from Square, they are experiencing delays in sending the emails.

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I did. From their store. EU region. Do you recommend ticket/email or phone?

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Originally Posted by verilix

I did. From their store. EU region. Do you recommend ticket/email or phone?

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Definitely phone. It will take longer for you to get a response by email and it always helps to hear it from an actual person. Just make sure you have an order/invoice number ready as they may ask for it.

Well my issue is that I was able to get my code on the first day but when I tried to redeem it on the psn i have been getting the invalid code error. Ive tried reentering my 18 digit code but i still get the same code over and over again. My language and location and links are all NA.

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Originally Posted by Valkim

Well my issue is that I was able to get my code on the first day but when I tried to redeem it on the psn i have been getting the invalid code error. Ive tried reentering my 18 digit code but i still get the same code over and over again. My language and location and links are all NA.

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Exact same issue here, along with a couple of friends.

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Originally Posted by Valkim

Well my issue is that I was able to get my code on the first day but when I tried to redeem it on the psn i have been getting the invalid code error. Ive tried reentering my 18 digit code but i still get the same code over and over again. My language and location and links are all NA.

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Originally Posted by Angyl

Exact same issue here, along with a couple of friends.

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I actually had the same problem myself. Have you guys been entering your codes manually or copy/pasting them? For whatever reason it only worked when i copy/pasted it.

I'm still getting error 3. The game shows up as registered, though.

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Originally Posted by zetayuri

I actually had the same problem myself. Have you guys been entering your codes manually or copy/pasting them? For whatever reason it only worked when i copy/pasted it.

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PS3 here, so manually is all I have available? But double checking every digit, including capitalization.

I was able to input my pre-order code at http://preorder.na.finalfantasyxiv.com/us and was able to redeem my 20 digit code. However, up until today, I have still yet to receive my confirmation email. Am I done?

Same, just received a 20 digit code, and no mail. :confused:

Ok, I know I'm an idiot for doing this.

I ordered a PS3 CE b/c I wanted to put the CE codes on my current PC 1.0 account. And everything I read said that was the way to do it. (Didn't order digital b/c I wanted the physical items).

So when I entered my EA code I picked PS3, b/c I thought I was supposed to pick the platform I ordered the game for, not the one I wanted to play on. Suffice it to say I'm looking for a way to get my EA registration changed to PC.

I've submitted a ticket (e-mail) to Customer Support. But I wanted to toss my issue out here as well in case an admin can help me or someone else made the same mistake and has had it resolved.

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Originally Posted by zetayuri

I actually had the same problem myself. Have you guys been entering your codes manually or copy/pasting them? For whatever reason it only worked when i copy/pasted it.

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Originally Posted by Angyl

PS3 here, so manually is all I have available? But double checking every digit, including capitalization.

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Am still running into this myself. I've been keeping an eye on the PO site to see what information that they provide on there for updates (which has been every 3 hrs since last update - last one is now 1PM (GMT) [6:00 AM PDT / 13:00 PM GMT / 15:00 PM CET] )

And you don't need to worry about capitalization as the system automatically capitalizes every letter in your code.

http://forum.square-enix.com/ffxiv/t...eady-been-used.

What should i do...?

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Originally Posted by RamStormrage

I was able to input my pre-order code at http://preorder.na.finalfantasyxiv.com/us and was able to redeem my 20 digit code. However, up until today, I have still yet to receive my confirmation email. Am I done?

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As long as you saw the page saying that you redeemed it you are done. As mentioned earlier Square is experiencing delays in sending the conformations.

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Originally Posted by SilverMoon9000

I'm still getting error 3. The game shows up as registered, though.

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Found this on Reddit, it's seemed to work for a lot of people http://www.reddit.com/r/ffxiv/commen...e_beta_forums/

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Originally Posted by WinterB

http://forum.square-enix.com/ffxiv/t...eady-been-used.

What should i do...?

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Contact either Square or GMG. Probably Square, as they are the ones that give out codes to retailers.

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Originally Posted by Valkim

Well my issue is that I was able to get my code on the first day but when I tried to redeem it on the psn i have been getting the invalid code error. Ive tried reentering my 18 digit code but i still get the same code over and over again. My language and location and links are all NA.

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This is the same problem I am having.

i own 1.0 and just bought the digital pre order for the early access only lol and never got a early access code sent :(
anyone have any idea when i will receive a email with the code :)

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Originally Posted by Valkim

Well my issue is that I was able to get my code on the first day but when I tried to redeem it on the psn i have been getting the invalid code error. Ive tried reentering my 18 digit code but i still get the same code over and over again. My language and location and links are all NA.

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Same issue plus I got 2 confirmation email both with the same code.

Na ps3 user

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Originally Posted by Amaya-Asha

Same issue plus I got 2 confirmation email both with the same code

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Have you guys tried doing it on PC?

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Originally Posted by zetayuri

Have you guys tried doing it on PC?

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Doing what on PC?

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Originally Posted by zetayuri

Have you guys tried doing it on PC?

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Na ps3 player and they sent me EU code for PSN so I can't redeem it.

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Originally Posted by zetayuri

As long as you saw the page saying that you redeemed it you are done. As mentioned earlier Square is experiencing delays in sending the conformations.

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Thanks ZetaYuri.

This is to confirm that my FFXIV Launcher shows that I'm just awaiting Early Access and ready to play once servers are open.

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Originally Posted by zetayuri

If i remember correctly 'error 3' is due to high traffic. The best advice i can give is to stay diligent.


Contact either Square or GMG. Probably Square, as they are the ones that give out codes to retailers.

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already sent them 3 emails
still waiting for their reply
254xxxx
might get the answer in a few months(please dont...)

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Originally Posted by Amaya-Asha

Na ps3 player and they sent me EU code for PSN so I can't redeem it.

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Yeah, case with me. Have 2 EU codes (mine and my wife) that need to be NA codes

I purchased two digital downloads for my wife and I from Amazon. I tried entering both of them in on the 20th, but right after entering the code I got an error. I later realized no one could enter their codes so I figured I'd try again on the 21st.

It worked on the 21st, I was able to enter my early access code which took me to a second code (completely different from the early access code). I entered that in and it asked me to verify the pre-order bonus to which I submitted.

When I tried to input the second early access code (for my wife on her account) it said the code was already in use. When I went to check out my profile page, it says I now have two games. One says it was registered on the 20th, yet no one could even register then, and I didn't get that second code on the 20th, just an error message.

Note: The codes I recieved from Amazon were not the same.

Here is an image of what my account now looks like: http://imgur.com/TNYcUcL

Still waiting for my code from Sq enix eu store but got this email back from my ticket i sent them.

Dear Customer,

Thank you for contacting our customer service.

We're sorry to inform you that pre-order bonus codes due to be sent out on 20th and 21st August to customers who pre-ordered the game on the Square Enix Store are still being sent and we hope to have these with you in the next 24 to 36 hours.

Please be aware that Square Enix Store customers (excluding Square Enix Boutique customers) will not receive the 18-digit pre-order code as this code is only redeemed in order to receive the 20-digit early access code. The 20-digit early access code is currently being sent directly to Square Enix Store customers, who need only redeem it on (https://secure.square-enix.com/accou...arlypre?rgn=en) in order to receive their early access and pre-order bonus items. No other steps are required.

We deeply apologise for the delay and thank you for your understanding.

Kind regards,

The Square Enix Support Centre Team

I also have 1.0 CE and bought the game for EA...I entered the code for EA and got three emails from Square-Enix all with EU regions (I am NA). I registered it and everything went through. I just hope it doesn't matter...as long as its not JP.

Question for those of you who managed to register the 20 digits code, did ARR appear under your Service List (Select Service) in your Square Account Management System?
Not really seeing it anywhere so makes me wonder if I did it successfully. I still see my old XIV, not sure if it will use the same service.

(Edit: Or realized that this could be due to the fact that it's Early Access and not the game itself. The CE still isn't registered).

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Originally Posted by Syldra

Question for those of you who managed to register the 20 digits code, did ARR appear under your Service List (Select Service) in your Square Account Management System?
Not really seeing it anywhere so makes me wonder if I did it successfully. I still see my old XIV, not sure if it will use the same service.

(Edit: Or realized that this could be due to the fact that it's Early Access and not the game itself. The CE still isn't registered).

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As of right now ARR has not been registered to my Account Management page. I used the 20 digit code and got three email confirmations, but still nothing in my Account Management for ARR.

I do see two ARR games as Registered Games on the http://na.square-enix.com/ page

Syldra, check this page:
http://na.finalfantasyxiv.com/

Login at the top right then go to "My Profile"

You should see it in there if it's registered.

Hi all, I've got a problem... I registered 2 accounts before and I played the open beta with an account... Today I registered the early access code with the other account that I've never used... I don't want to re-cap 2 classes and I want to play with the account that I used in open beta, there's a way to register that code on the correct account?

I have two service accounts for some reason, both tagged as "FFXIV: A Realm Reborn - Beta Test Windows(R)", they're called "FINAL FANTASY XIV 1" and "FINAL FANTASY XIV 2". When I try to redeem my code, it makes me choose between them and claims that, in order to check which of those service accounts has my character on it, I should log in to the old Lodestone. However, when I log in to the old Lodestone, I'm told that there's no character on my account and won't let me proceed any further. Does anyone know how to make sure I activate the correct service account with my Phase 4 character?

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Originally Posted by zetayuri

Just to stop the board from being a spam fest with the same questions over and over.

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Just so that it's clearer, i think it would be good to separate PS3 from PC with this issue. And there is already another post specifically for PS3.
http://forum.square-enix.com/ffxiv/t...sues-%28PS3%29

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Originally Posted by Blackhart

Still waiting for my code from Sq enix eu store but got this email back from my ticket i sent them.

Dear Customer,

Thank you for contacting our customer service.

We're sorry to inform you that pre-order bonus codes due to be sent out on 20th and 21st August to customers who pre-ordered the game on the Square Enix Store are still being sent and we hope to have these with you in the next 24 to 36 hours.

Please be aware that Square Enix Store customers (excluding Square Enix Boutique customers) will not receive the 18-digit pre-order code as this code is only redeemed in order to receive the 20-digit early access code. The 20-digit early access code is currently being sent directly to Square Enix Store customers, who need only redeem it on (https://secure.square-enix.com/accou...arlypre?rgn=en) in order to receive their early access and pre-order bonus items. No other steps are required.

We deeply apologise for the delay and thank you for your understanding.

Kind regards,

The Square Enix Support Centre Team

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So they will email the 20-digit codes out anyway to SE inc customers no matter what errors you got with the reorder code??

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Originally Posted by Qua3yer

Hi all, I've got a problem... I registered 2 accounts before and I played the open beta with an account... Today I registered the early access code with the other account that I've never used... I don't want to re-cap 2 classes and I want to play with the account that I used in open beta, there's a way to register that code on the correct account?

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You just have to enter your pre-order code from what ever site you got it from, from there it will give you the 20 digit pre-order code...From there you can apply it to your already existing account. I know its a lot of work for all this but that is how its done. Then you should be good to go.