DEVS! Am I the only one with this issue?

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03-06-2013, 04:22 PM
Rex

DEVS! Am I the only one with this issue?

Devs / Community team! I'm hoping you see this! I don't know who else to ask since Square Enix support doesn't know how to help me...

Not trying to threaten NDA rules here...but my code didn't work. Well I guess it's not the code that's wrong... It just says "Services related to Final Fantasy XIV cannot be registered to this Square Enix account."

Also, trying to access a "certain" forum will leave me with a message that says "Cannot log on because that service account has been canceled."

I've been back and fourth with the support center since the 18th of February (or whenever the Monday BEFORE the first day of beta was).

After multiple tries, and having them tell me they don't know what's wrong...I called one last time. They escalated the issue, and I haven't heard from anyone. This was last week at some point. I just decided to call on yesterday, Monday, to check on the progress. They're "still working on figuring out the problem because it's a unique and unknown issue." and they assured me that I will be in beta. ........yeah open beta it seems.....

Did anyone else have this issue? Was it resolved? How was it resolved so I can call them back and suggest something? Because it's like a tease to receive an invite and not be able to participate...lol...

And if community team sees this...please help me out here! :(

EDIT: Yes, I'm a legacy member.
03-06-2013, 04:28 PM
Nix

Quote:

Originally Posted by Rex

Devs / Community team! I'm hoping you see this! I don't know who else to ask since Square Enix support doesn't know how to help me...

Not trying to threaten NDA rules here...but my code didn't work. Well I guess it's not the code that's wrong... It just says "Services related to Final Fantasy XIV cannot be registered to this Square Enix account."

Also, trying to access a "certain" forum will leave me with a message that says "Cannot log on because that service account has been canceled."

I've been back and fourth with the support center since the 18th of February (or whenever the Monday BEFORE the first day of beta was).

After multiple tries, and having them tell me they don't know what's wrong...I called one last time. They escalated the issue, and I haven't heard from anyone. This was last week at some point. I just decided to call on yesterday, Monday, to check on the progress. They're "still working on figuring out the problem because it's a unique and unknown issue." and they assured me that I will be in beta. ........yeah open beta it seems.....

Did anyone else have this issue? Was it resolved? How was it resolved so I can call them back and suggest something? Because it's like a tease to receive an invite and not be able to participate...lol...

And if community team sees this...please help me out here! :(

EDIT: Yes, I'm a legacy member.

Follow the link in your email, you're trying to register that certain something on the wrong site if you're trying to do it through square enix account management
03-06-2013, 04:28 PM
Rex

Quote:

Originally Posted by Nix

Follow the link in your email, you're trying to register that certain something on the wrong site if you're trying to do it through square enix account management

I did it the correct way. On the page where it asks for the certain thing, a message comes up in red letters.
03-06-2013, 04:29 PM
Nix

Quote:

Originally Posted by Rex

I did it the correct way. On the page where it asks for the code, the message comes up in red letters.

No worries! Had to check, you'd be surprised at the amount of people that did it wrong ; ;
03-06-2013, 04:29 PM
Rex

Quote:

Originally Posted by Nix

No worries! Had to check, you'd be surprised at the amount of people that did it wrong ; ;

The square account management page doesn't even let you register codes or anything anyway! I don't know how people would do that D:
03-06-2013, 04:31 PM
Nix

Quote:

Originally Posted by Rex

The square account management page doesn't even let you register codes or anything anyway! I don't know how people would do that D:

There are some people who lick walls, windows, eat paint chips and push the big red button when you tell 'em not to D: Nothing surprises me anymore!! But I really hope that a resolution can be found for your problem, that really sucks dude ;;
03-06-2013, 04:33 PM
Rex

I occasionally try again in the hopes that it was secretly fixed ; ;
03-06-2013, 04:38 PM
Nix

Quote:

Originally Posted by Rex

I occasionally try again in the hopes that it was secretly fixed ; ;

Aww ; ; we need more ninja-admin!
03-06-2013, 06:05 PM
Rex

Reps please help. ; ;
03-07-2013, 02:34 AM
Alhanelem

Putting "DEVS!" in your topic title does not increase the probability of getting SE's attention.
03-07-2013, 02:58 AM
TRALYNN

Also, trying to access a "certain" forum will leave me with a message that says "Cannot log on because that service account has been canceled."

Yes, I had this problem. When you log into the final fantasy account management and go into your accounts do you have one for ffxiv that was cancelled? I did and when I reactivated it, my code worked. The one that is cancelled wont say legacy, dont let that confuse you, just reactivate it.
03-07-2013, 04:09 AM
TrystWildkey

Quote:

Originally Posted by TRALYNN

Also, trying to access a "certain" forum will leave me with a message that says "Cannot log on because that service account has been canceled."

Yes, I had this problem. When you log into the final fantasy account management and go into your accounts do you have one for ffxiv that was cancelled? I did and when I reactivated it, my code worked. The one that is cancelled wont say legacy, dont let that confuse you, just reactivate it.

This sounds like it might work for people who have also had this problem........ ;)
03-07-2013, 04:17 AM
Bayohne

Greetings Rex,

I confirmed with our Support Center that your case has been escalated and they will contact you once the issue has been resolved. Apologies for the wait!
03-07-2013, 04:24 AM
TRALYNN

Quote:

Originally Posted by Bayohne

Greetings Rex,

I confirmed with our Support Center that your case has been escalated and they will contact you once the issue has been resolved. Apologies for the wait!

Bayohne, if you are in contact with support you might mention that my account said the same but I was able to fix it by reactivating a "cancelled" account that was showing under my services. One says Legacy and the other doesn't but it still worked for me. I think that it was an account I made for the original beta so maybe somehow they get glitched together. Hopefully this might work for the OP.
03-07-2013, 04:31 AM
Rex

Quote:

Originally Posted by Alhanelem

Putting "DEVS!" in your topic title does not increase the probability of getting SE's attention.

But it did, didn't it? ;D
03-07-2013, 04:32 AM
Rex

Quote:

Originally Posted by Bayohne

Greetings Rex,

I confirmed with our Support Center that your case has been escalated and they will contact you once the issue has been resolved. Apologies for the wait!

Thank you for your response Bayohne! Greatly appreciated! :) I hope it gets fixed soon!
03-07-2013, 04:33 AM
Rex

Quote:

Originally Posted by TRALYNN

Bayohne, if you are in contact with support you might mention that my account said the same but I was able to fix it by reactivating a "cancelled" account that was showing under my services. One says Legacy and the other doesn't but it still worked for me. I think that it was an account I made for the original beta so maybe somehow they get glitched together. Hopefully this might work for the OP.

If the old 1.0 beta account is reactivated, and that solves my problem...Will that effect which service account the code is assigned to? Meaning...will there be any issues down the road..come say...beta phase 3 with the 1.0 character data transfer?

I don't even have the power to reactivate the old service account. And Support didn't even think of it, regardless of the fact that I explained that back in 2010 I didn't reactivate the 1.0 beta account and mistakenly made a new account (not knowing reactivating the beta account was possible), so they deactivated the old account back then, and that's how it's been since day 1. I explained this to support the other day, and they didn't think that should be an issue...
03-07-2013, 04:34 AM
Bayohne

Quote:

Originally Posted by TRALYNN

Bayohne, if you are in contact with support you might mention that my account said the same but I was able to fix it by reactivating a "cancelled" account that was showing under my services. One says Legacy and the other doesn't but it still worked for me. I think that it was an account I made for the original beta so maybe somehow they get glitched together. Hopefully this might work for the OP.

Hi Tralynn,

There's actually a separate issue going on than the one you mentioned, but thanks for posting and trying to help out :) Very appreciated!

And Rex, in general, Alhanelem is right, but we do read everything so you don't need to call to us to help! :)
03-07-2013, 04:36 AM
Rex

Quote:

Originally Posted by Bayohne

Hi Tralynn,

There's actually a separate issue going on than the one you mentioned, but thanks for posting and trying to help out :) Very appreciated!

And Rex, in general, Alhanelem is right, but we do read everything so you don't need to call to us to help! :)

D'aw. Okay :3 No damage in making sure the thread was seen I guess...

THank you again for your help and quick response!
03-07-2013, 11:05 AM
Kirito

Quote:

Originally Posted by Bayohne

Hi Tralynn,

There's actually a separate issue going on than the one you mentioned, but thanks for posting and trying to help out :) Very appreciated!

And Rex, in general, Alhanelem is right, but we do read everything so you don't need to call to us to help! :)

You guys read everything? Wow that must take some time when the forum is it its prime.
03-07-2013, 11:28 AM
Alhanelem

community manager in any game is really a much more daunting job than most people think.
03-07-2013, 04:08 PM
Rex

Quote:

Originally Posted by Kirito

You guys read everything? Wow that must take some time when the forum is it its prime.

Well, there's more than one..
03-07-2013, 05:47 PM
Beowolf

they are troopers none the less...
03-08-2013, 04:52 AM
Rex

Thank you for your input too Tralynn :)
03-08-2013, 05:37 AM
Lignum

Do you have more then one service account for ffxiv if one is canceled you may try to reactivate it and see If that will fix the proplem I had a similer issue and that was my proplem.
03-08-2013, 06:19 AM
Rex

Quote:

Originally Posted by Lignum

Do you have more then one service account for ffxiv if one is canceled you may try to reactivate it and see If that will fix the proplem I had a similer issue and that was my proplem.

I thought that was the problem. But like Bayohne said, there's a different problem here. Because I mentioned it to support.

Thank you! :)
03-08-2013, 06:21 AM
Rex

Hey Bayohne... I just moved out to Cali and live a half hour away from the Square Enix offices here... Would I be allowed to go there and say hi? >.>
03-08-2013, 07:09 AM
Nix

Quote:

Originally Posted by Rex

Hey Bayohne... I just moved out to Cali and live a half hour away from the Square Enix offices here... Would I be allowed to go there and say hi? >.>

A place like that is appt. onry ;; and strict on who gets those appts. I'd imagine D:
03-08-2013, 08:13 AM
Rex

Quote:

Originally Posted by Nix

A place like that is appt. onry ;; and strict on who gets those appts. I'd imagine D:

Well I'll go and make an appointment! :O
03-11-2013, 03:29 PM
Rex

Bayohne,

I just decided to randomly try my code again because I had some weird feeling of hope that it might, and what do you know....IT WORKED!

So I just wanted to say thank you so much for your help! And thanks to the support team! Though no one ever contacted me when the issue was resolved...but that's okay because I tried yesterday I think and it didn't work XD so it must have just happened recently!

Anyway, thanks so much again Bayohne!
03-11-2013, 06:09 PM
Nix

Quote:

Originally Posted by Rex

Bayohne,

I just decided to randomly try my code again because I had some weird feeling of hope that it might, and what do you know....IT WORKED!

So I just wanted to say thank you so much for your help! And thanks to the support team! Though no one ever contacted me when the issue was resolved...but that's okay because I tried yesterday I think and it didn't work XD so it must have just happened recently!

Anyway, thanks so much again Bayohne!

Great news! I'm glad your issue is resolved now :)
03-12-2013, 04:50 AM
Rex

Quote:

Originally Posted by Nix

Great news! I'm glad your issue is resolved now :)

Thank you! :) :) :)