NA server issues over the last week is becoming unacceptable

Have fun in Savage!!!

https://na.finalfantasyxiv.com/lodes...9185bfdfbe02e6

BACKBONE SERVER EQUIPMENT ISSUE

I will and I'll enjoy every moment of Savage prog. Thank you!

https://forum.square-enix.com/ffxiv/...server-network

https://www.reddit.com/r/ffxiv/comme...ent=post_title

It's not just OP. It's an actual issue sadly.

I guess Yoshi P doesn't really want a lot of the NA crowd on his game anymore.

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Originally Posted by Remish

I will and I'll enjoy every moment of Savage prog. Thank you!

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Not if everyone on ATT fiber wipes you.

Seriously, Yoshi-P obviously focusing too much on FFXVI

https://media.tenor.com/5dLv6Bz4D7UA...ic-eyeroll.gif

I haven't had any issues, except a few weeks ago when my HoH run was interrupted by a momentary lag spike that I've never really experienced before.

Yeah AT&T users in Central US and toward the East Coast are getting hosed the past couple of days. That's the commonality we all seem to have in the thread on the tech forums. Once things hit the NTT nodes, they start slowing down and at the Sacramento node latency goes into the toilet. Getting the runaround from AT&T but not sure SE can really do anything about it because it seems to be an issue with AT&T and their transfer of traffic over to NTT.

AT&T user.

Having troubles with slight lag spikes last few days.

Not even surprised by this news.

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Originally Posted by TaleraRistain

Yeah AT&T users in Central US and toward the East Coast are getting hosed the past couple of days. That's the commonality we all seem to have in the thread on the tech forums. Once things hit the NTT nodes, they start slowing down and at the Sacramento node latency goes into the toilet. Getting the runaround from AT&T but not sure SE can really do anything about it because it seems to be an issue with AT&T and their transfer of traffic over to NTT.

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In the past, SE's techs have contacted the techs of the affected ISP to get the situation worked out when enough players reported an issue.

Players get the runaround from the ISP because they're talking to the customer support level techs who can handle "did you try rebooting your router" type issues and not the senior techs.

SE may not be able to do anything directly to solve the issue but they're in a better position to talk to those with the power to get it fixed.

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Originally Posted by Jojoya

In the past, SE's techs have contacted the techs of the affected ISP to get the situation worked out when enough players reported an issue.

Players get the runaround from the ISP because they're talking to the customer support level techs who can handle "did you try rebooting your router" type issues and not the senior techs.

SE may not be able to do anything directly to solve the issue but they're in a better position to talk to those with the power to get it fixed.

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AT&T also has the outsourcing issue where you can't understand what someone is saying half the time. I'm pleased with the service itself but I avoid their support like the plague unless there's no other choice.

Don't think this issue is only AT&T specific. I play from Europe on NA servers and lag has increased noticeably in the past few days and get more high random spikes at times.

But that's okay, JP players not complaining so don't think SE will even address this.

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Originally Posted by Rehayem

Don't think this issue is only AT&T specific. I play from Europe on NA servers and lag has increased noticeably in the past few days and get more high random spikes at times.

But that's okay, JP players not complaining so don't think SE will even address this.

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Someone told me that when JP had a similar issue Yoshi P gave out a formal apology within two days. It's a little hard not to be a bit upset.

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Originally Posted by NekoMataMata

Someone told me that when JP had a similar issue Yoshi P gave out a formal apology within two days. It's a little hard not to be a bit upset.

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This is nothing new nor unique to SE itself. SE listens to its JP playerbase because it's Japanese game the same way NCSOFT, Nexon or Krafton listen only to their KR playerbase. We Western players are always left as last option for any feedback or help because "we don't know better". When people complained for weeks that there is some sort of lag in game, total silence; however once it started affecting JP players the same way, SE answered immediately.

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Originally Posted by Rehayem

This is nothing new nor unique to SE itself. SE listens to its JP playerbase because it's Japanese game the same way NCSOFT, Nexon or Krafton listen only to their KR playerbase. We Western players are always left as last option for any feedback or help because "we don't know better". When people complained for weeks that there is some sort of lag in game, total silence; however once it started affecting JP players the same way, SE answered immediately.

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What’s funny is the modern take on JP is they feel that SE only caters to the west at the moment.

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Originally Posted by Ivtrix

What’s funny is the modern take on JP is they feel that SE only caters to the west at the moment.

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Yeah, I've seen and heard that all around, which honestly baffles me in a way.

Sounds like my group will not be raiding today....again XD

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Originally Posted by Rehayem

Don't think this issue is only AT&T specific. I play from Europe on NA servers and lag has increased noticeably in the past few days and get more high random spikes at times.

But that's okay, JP players not complaining so don't think SE will even address this.

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Well, if you get routed through an att network, then it'll effect you too.



Welcome to NA isp infrastructure, where it all sucks.

UK player on Balmung, glad to know what's been causing my 300ms of ping recently.

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Originally Posted by Rehayem

Yeah, I've seen and heard that all around, which honestly baffles me in a way.

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You know what they say, the grass is always greener on the other side and what not

Glad to know it isn't just me that's having this problem. I haven't been logging in much lately, but logging in last night, I had the worst lag I've ever seen since I used to play on the PS3 of all things, and I have a wired connection. Was completely bizarre.

I've stopped playing the game these last two days. It's unplayable to me like this. Crossing fingers it gets fixed.

https://www.chicagotribune.com/resiz...W7GC6B2X6I.jpg

naoki yoshida doesn't care about american players

I wonder if this has anything to do with AT&T WiFi calling problems the past few days...

According to the thread on the tech forums and responses some of us have gotten, ATT and NTT are aware and working on the problem.

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Originally Posted by TaleraRistain

According to the thread on the tech forums and responses some of us have gotten, ATT and NTT are aware and working on the problem.

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Don't wait up.

Tech: "Hey boss, you know that node that's causing lag issues we've gotten calls about? I wonder if we can discuss it for next fiscal year's budget in August."

Boss: "Maybe, put that in that in the footnotes"

Just play other games

https://files.catbox.moe/2f35ht.jpeg

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Originally Posted by Ath192

Don't wait up.

Tech: "Hey boss, you know that node that's causing lag issues we've gotten calls about? I wonder if we can discuss it for next fiscal year's budget in August."

Boss: "Maybe, put that in that in the footnotes"

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If it's not hard down and isn't causing issues for more people ISPs will put it off. Latency really only effects gamers and we're a small subset of the playerbase.



Gotta love the capitalism, money is the only thing that matters.

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Originally Posted by Valkyrie_Lenneth

If it's not hard down and isn't causing issues for more people ISPs will put it off. Latency really only effects gamers and we're a small subset of the playerbase.



Gotta love the capitalism, money is the only thing that matters.

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Yeah this is the worst possible scenario. Its a 6-15% packet loss meaning things are just laggy but they still work. It's incredibly rubber-bandy in XIV. So no, they are not getting flooded with calls because most people won't even notice it. I'll be shocked if anyone cares over there.

is there a demographic data sampling of who on what service where are having issues?

is it EVERYONE?
A region?
A particular provider?

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Originally Posted by Ath192

Don't wait up.

Tech: "Hey boss, you know that node that's causing lag issues we've gotten calls about? I wonder if we can discuss it for next fiscal year's budget in August."

Boss: "Maybe, put that in that in the footnotes"

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LOL yes

Definitely got the T-shirt on that from trying to deal with my company's providers sometimes

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Originally Posted by 4clubbedace

is there a demographic data sampling of who on what service where are having issues?

is it EVERYONE?
A region?
A particular provider?

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People who get connected through ATT, even though I'm in the UK it looks like my connection runs through ATT at some point.

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Originally Posted by 4clubbedace

is there a demographic data sampling of who on what service where are having issues?

is it EVERYONE?
A region?
A particular provider?

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I use Comcast and on the eastern side of the US. I have yet to see any lag spikes on my end.

https://twitter.com/FF_XIV_EN/status...749402114?s=20

Seems theyre aware of it, if youre having signifigant lag issues make a report through the links here so they can colelct data and make appropriate action.

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Originally Posted by Atelier-Bagur

I use Comcast and on the eastern side of the US. I have yet to see any lag spikes on my end.

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im also have xfinity/ shitcast but i wasnt having lag anywhere either

Well, if it makes you guys feel better, they're apparently aware of it

https://twitter.com/FF_XIV_EN/status...63004749402114

Don't worry, the Japanese datacenter is fine.

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Originally Posted by VerdeLuck

Don't worry, the Japanese datacenter is fine.

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More like Japanese isp infrastructure is better.



This issue isn't the servers. This is NA ISPs. And good luck getting them to fix anything.

It is not only NA Servers, I have extreme Lag on Twintania too, sometimes I play in slow motion. This is since 2 weeks so.

Oh, hey, this was the same issue that plagued Comcast and Charter Spectrum users in the past.

We used to blame it from DDoS protections tuned too high, such that it would throttle XIV's traffic.

West Coast NA, frequent rubber-banding day 3. Unplayable.

The hardest part with networks and stuff like this is it could even be a single port on a node, not a node itself. This is my trace from the Seattle area. I'm not trying to say there are no issues with this, and I run through some of the same nodes people with issues have. Its just incredibly hard to pinpoint issues from our end.


Backbone switching gear can have 100+ physical ports. Not everyone will come into a node the same way. That's also why issues can return. Its not necessarily something that works or doesn't. A card can fail. An SFP can fail. a cable can go bad. There's so many possible problems that can recur. One getting fixed doesn't mean it won't return, or a different problem won't come up.






https://cdn.discordapp.com/attachmen...1352/image.png