THEY STOLE MY HOUSE!!

While I was in the hospital for 4 days there was an email sent to me about housing demolition on the 18th stating my house was going to be demolished on the 20th. I attempted to get my house back but they game masters took their time and the automated system allowed my house to be sold. I then received a message saying that loosing my house was my fault and they would not do anything to help. As far as I am concerned this is a very poor way to conduct a business and I probably will not renew my account when this cycle expires.

GM's wouldn't have been able to prevent the auto-demolition. It would have been 45 days since you last entered your house. I'm sorry you had a hospitalization as the cause but there's no stopping it unless SE stops it for everyone in the region.
Their lack of ability to assist you wouldn't be a poor way to conduct business, that's just how the game is.

huh? Im confused. Doesn't it take 45 days of not entering your house for that to happen? How did it happen in 4?

So you haven't used your house in at least 40 days before your trip to the hospital?
Nothing was taken from you, you didn't simply use your house from the sounds of it.

They didnt steal anything, housing is a luxury and also a scarce resource, you had 40 days to enter your house, and you didnt, you didnt even use your house so what have you lost exactly ?

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Originally Posted by Aedria

While I was in the hospital for 4 days there was an email sent to me about housing demolition on the 18th stating my house was going to be demolished on the 20th.

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And on the 10th you should also have received a mail, and on the 5th it should have notified you ingame already.

You had more warnings, and they are given early for that very same reason you missed your last mail. Sounds entirely like your own fault

Why am I picturing someone ripping out their IV to run home and stop their game house from auto-demoing?

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Originally Posted by Aedria

While I was in the hospital for 4 days there was an email sent to me about housing demolition on the 18th stating my house was going to be demolished on the 20th. I attempted to get my house back but they game masters took their time and the automated system allowed my house to be sold. I then received a message saying that loosing my house was my fault and they would not do anything to help. As far as I am concerned this is a very poor way to conduct a business and I probably will not renew my account when this cycle expires.

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Sooooo what was your excuse for the other 41 days?

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Originally Posted by Masekase_Hurricane

Sooooo what was your excuse for the other 41 days?

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Not wrong.

If a player is going to wait 40ish days to check their house, they don't need it. Sure, there will be that corner case where someone is hospitalized the day after they reopen their house and they are stuck there for 46 days and wind up losing their house when they get home. But, the vast majority of instances of people waiting 40+ days to reopen their house are players that probably don't need it anyway.

So let me get this straight you didn't check your house A SINGLE TIME for 40 DAYS before you went to the hospital?

Auto demo did its job and I hope the new owner actually use it.

Next?

Why do I feel like this is a sarcastic parody of the other thread?

(checks OP's post history).

Oh.

Just in case you're being honest, I'm sorry you were in the hospital. Your health is far more important than pixels in a game. There will be other opportunities to get another house. Make sure you visit the Resident Caretaker to reclaim your gil and furnishings if you haven't already.

If you decide not to renew your subscription, I hope you have a good time in your new game(s) of choice.

One the one hand, that sucks, and I'm sorry it happened to you.

On the other hand, you had every opportunity to avoid this. You were in the hospital for 4 days. Autodemo takes 45.

I'd suggest you learn from this and just try to be more proactive in the future regarding anything important to you.

the auto-demolition was designed to remove housing from players that don't interact with them. i'm sorry you were hospitalised but you had more time before that, so I disagree calling it bad business. 45 dayts should be enough.

it's okay you're gonna have more chances to get one back. then maybe next time you can give it more attention.

45 days demolition is a joke when you put a repair NPC inside your house and use it to repair your gear

Therefore it is quite difficult for me to sympathy for OP

It's not stealing, it is a system feature.

This is what happens when you don't Maintain your House.

You won't miss the House, as you seem to have forgot you had one to begin with.

I was able to get the exact Plot that I wanted after watching it sit unused for over one year-thanks to Auto Demolition, I look forward to the previous owner visiting to see how good it looks now that I own it and use it on a daily basis.
Auto Demolition is my favorite feature.

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Originally Posted by WinglessSeraphim

Why am I picturing someone ripping out their IV to run home and stop their game house from auto-demoing?

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Sounds like a dedicated player!

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Originally Posted by Canadane

GM's wouldn't have been able to prevent the auto-demolition. It would have been 45 days since you last entered your house. I'm sorry you had a hospitalization as the cause but there's no stopping it unless SE stops it for everyone in the region.
Their lack of ability to assist you wouldn't be a poor way to conduct business, that's just how the game is.

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Read my post the auto delete is 45 days the notification to demolish was 15. I was in the hospital for 4 days --they email was sent on the 18th and they demolished the house on the 20th, so when I got back home on the 20th my house was gone.

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Originally Posted by UkcsAlias

And on the 10th you should also have received a mail, and on the 5th it should have notified you ingame already.

You had more warnings, and they are given early for that very same reason you missed your last mail. Sounds entirely like your own fault

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I received nothing

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Originally Posted by Aedria

Read my post the auto delete is 45 days the notification to demolish was 15. I was in the hospital for 4 days --they email was sent on the 18th and they demolished the house on the 20th, so when I got back home on the 20th my house was gone.

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You didn't lose your house because of a missing email, though, it happened because you didn't enter it for 45 days. Your timers tab in game had a notification 15 days prior. The active help window for housing points to the resident caretaker NPC who has this information, and it can also be read in various patch notes and the housing guide outside of the game.

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Originally Posted by Aedria

I was in the hospital for 4 days.

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Was it scheduled? As in: you knew at least 1 day ahead of that, that you were going there? If so, still your fault even without initial warning mail. You already should have entered it at that point. Because complications in a hospital can happen. Imagine those 4 days became 20? Dont take risks.

If it wasnt scheduled. Then you had bad luck on that part. But even then, you werent regularly visiting your house anyway. Which is still your mistake. You could have easily scheduled it in such way you would enter your house once a week.

The mails are there for convenience, but mail is unreliable (as you witnessed now). The ingame timer is still the best one to go with. And its your own task to maintain it.

The only case where i would agree would be if you had a car crash and ended up in the hospital for a month in which at least 3 weeks you werent able to talk. You could otherwise have arranged a backup laptop to be able to log in and enter the house (even if the game runs 5fps, thats not relevant at that pint). But its highly unlikely that this happens. You are rarely in a hospital for over a week.
And even in that exception case, you are going to face the same issue as when a band would play a live concert in your country. You will miss out on it and there is no way to recover that.

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Originally Posted by UkcsAlias

The only case where i would agree would be if you had a car crash and ended up in the hospital for a month in which at least 3 weeks you werent able to talk. You could otherwise have arranged a backup laptop to be able to log in and enter the house (even if the game runs 5fps, thats not relevant at that pint). But its highly unlikely that this happens. You are rarely in a hospital for over a week.

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The things you read on these forums…that’s just insensitive and dumb. Health matters aside (several conditions can make you incapable of playing), not everyone can have a backup laptop and not every hospital provides a connection that allows to play games.

Anyway, to make it simple, try not to be last minute: things can happen.

45 days should be enough time to allow people to enter their houses. There’s always exceptions like that time I got stuck in a remote region with no internet access for an extra 3 weeks after a 4 weeks business trip as the plane couldn’t land (no roads) due to weather but that’s just bad luck.

I don't know how people keep getting their house demolition while you just enter inside your house. I have both houses with timer and after I got email of demolition notice, I logged on and it's gone after I entered it...

https://cdn.discordapp.com/attachmen...t3E5QlAajr.png

https://cdn.discordapp.com/attachmen...bvHDOxmkN8.png

Those mumbo jumbo like use your NPC or stuff like that are just fearmongering and I never believed it.

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Originally Posted by Knot_D

Those mumbo jumbo like use your NPC or stuff like that are just fearmongering and I never believed it.

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Forward this email to 10 friends or you'll have bad luck for a year!

Same thing.

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Originally Posted by Knot_D

I don't know how people keep getting their house demolition while you just enter inside your house. I have both houses with timer and after I got email of demolition notice, I logged on and it's gone after I entered it...

https://cdn.discordapp.com/attachmen...t3E5QlAajr.png

https://cdn.discordapp.com/attachmen...bvHDOxmkN8.png

Those mumbo jumbo like use your NPC or stuff like that are just fearmongering and I never believed it.

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There is a bug where sometimes autodemo doesn't reset just from entry. Its a bug, its not supposed to happen, but it does occasionally. Interacting with an NPC or the bell resets it if you get that bug.

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Originally Posted by dspguy

Forward this email to 10 friends or you'll have bad luck for a year!

Same thing.

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What if you don't have ten friends? I'm so screwed!

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Originally Posted by Knot_D

I don't know how people keep getting their house demolition while you just enter inside your house. I have both houses with timer and after I got email of demolition notice, I logged on and it's gone after I entered it...

https://cdn.discordapp.com/attachmen...t3E5QlAajr.png

https://cdn.discordapp.com/attachmen...bvHDOxmkN8.png

Those mumbo jumbo like use your NPC or stuff like that are just fearmongering and I never believed it.

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The so called "bug" has never been proven true and it's just people spreading this with the source "trust me bro", I have cancelled so many auto demo's and never had a single issue with it.

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Originally Posted by Knot_D

Those mumbo jumbo like use your NPC or stuff like that are just fearmongering and I never believed it.

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It's not fearmongering because it does happen. I was a skeptic myself until I went through it with a friend. I watched him go inside his house and we both still have the demolition pending in our Estate timers. It disappeared only when he interacted with his repair NPC.

I will say that it's very rare (since we don't see more reports of it happening) and that the vast majority of house owners will never experience it because they enter their house on a regular basis. Even if the bug does happen on one of their entries, they will have entered the house again long before it gets close to the 30 days when the pending demolition notice appears.

The players who need to be careful are the one who only enter their house once or twice every 45 days. In the case of my friend, he was just returning to the game after some moderate water damage to his house during a storm resulted in the loss of a lot of his electronic equipment including his PS4. He had to wait for the funds to replace it before he could log back into the game.

Is there genuinely any harm in telling players to take a small step to be extra cautious? It's crazy how much pushback some of you generate over this.

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Originally Posted by PredatoryCatgirl

There is a bug where sometimes autodemo doesn't reset just from entry. Its a bug, its not supposed to happen, but it does occasionally. Interacting with an NPC or the bell resets it if you get that bug.

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Such a bug was never confirmed.

As far as we know is just fearmongering and people who lost their houses trying to cope with the fact they f* up.

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Originally Posted by Pratini

Such a bug was never confirmed.

As far as we know is just fearmongering and people who lost their houses trying to cope with the fact they f* up.

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Developers don't tend to confirm bugs unless they can replicate the issue on their internal testing servers. Depending on the circumstances, it can take a considerable number of player reports for them to narrow down the possible cause before they can attempt to replicate it. Look at how long it took them to acknowledge that server connectivity issue was a problem with their servers instead of an ISP issue as they had been claiming for a couple of years.

The problem in this case is that players generally aren't even going to realize something has gone wrong until some days after the fact, making it that much more difficult for developers to gather the relevant data they would need.

SE is not unaware of the possible bug. The wording on one of the warning emails even tells owners to enter the house then check the Estate timer to make certain that the auto-demolition no longer shows as pending. If they were convinced there is no bug and that entering was sufficient, there would be no need to tell players to check the Estate timer.

The point here is not to promote fearmongering. As I said above, the majority of players have nothing to fear because they're entering their house on a regular basis. Most of them are probably doing what we know will force reset of the demolition timer just out of habit - interacting with the Summoning Bell or a NPC vendor.

The point is to promote caution among those who aren't entering their houses on a regular basis and don't wish to lose the house. If you're only entering once every 30-45 days, make certain that the pending demolition has been canceled either through getting the chat message when entering or through the Estate timers. Those like Stormpeaks and Knot_D who are long time house owners and rarely use their houses are already in the habit of checking for it. Others need to start forming that habit.

On the rare chance it doesn't reset, then interact with something in the house. That should force the reset.

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Originally Posted by PredatoryCatgirl

There is a bug where sometimes autodemo doesn't reset just from entry. Its a bug, its not supposed to happen, but it does occasionally. Interacting with an NPC or the bell resets it if you get that bug.

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The myth of there is a bug.
Both English and Japanese tech forum never has this issue reported and acknowledged.
Also, if you are entering your house daily, how is it matter?

Bug or not, just put a retainer bell in your house and check it first when you log in and last when you log out.
I’m not judging but it’s quite simple anyway. I personally use my house for a lot of things like crafting or calling the esthetician, etc. Using my house is a part of my routine in the game.

ANY demolition of houses is borderline criminal SE ...stop screwing your customers.

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Originally Posted by MistyMew

ANY demolition of houses is borderline criminal SE ...stop screwing your customers.

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Not really, it say play the game if you want to keep your stuff, and it say if you stay away too long we will give people that play the game active a chance to get a house instead.

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Originally Posted by MistyMew

ANY demolition of houses is borderline criminal SE ...stop screwing your customers.

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Honestly the wards will probably always have auto-demo to clear out the unused plots… yet another reason adding instanced would be a good thing. An instanced plot wouldn’t take up any space if it’s not in use, so no need to demo those. And in my idealized dream world, they could make it so your unused ward house gets converted to an instanced house during the auto-demo process, so you don’t lose anything if something comes up and you can’t play for awhile.

A customer by definition pays for something. The people getting screwed by auto-demo are the ones not paying, aka those who unsubscribe.

Counterpoint: You stole the a house, a limited commodity by taking it and then refusing to do anything with it thereby denying it to someone who might have actually used it.

Its not a unique thing either, there are plenty of medium and large houses out there that have been empty aside from (maybe if you're lucky) a single merchant in them. I'd hate to think there are players out there who are just so petty they'd keep a house and do nothing just to stop others from actually enjoying them.

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Originally Posted by Aedria

While I was in the hospital for 4 days

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It takes 45 days of no entry into the estate to commence demolition, not 4.

I gotta agree with the others here, you didn't care about your house for 41 days prior to you being hospitalized, so that means your old house was not important to you if you didn't bother going inside within that time period. I made it a habit to go inside my home and go to bed when I log out, that way it always resets the auto-demolition timer daily because I own a personal P60 Shiro mansion that's worth keeping it since I use it daily.

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Originally Posted by WinglessSeraphim

Why am I picturing someone ripping out their IV to run home and stop their game house from auto-demoing?

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This gave me a good laugh but in seriousness, I would've had a family member login to reset the auto demolition if I was hospitalized for 45 days since I use my home daily on a normal day or have them bring my Steam Deck so that I can do it myself from the hospital.