I am quitting FFXIV

UPDATE:
Thank you all for the messages. I was very emotional when I wrote this post, but your messages have helped clear my thoughts. I am considering everyone's advice to start over and this time make sure I add my name. It will take a long time to gain back what I already invested, but luckily, my friends in game will make it worth it. You all have been way more helpful than the customer support team.

I mean unfortunately to them you are just one more drop in the bucket of subs. That's how big corporations tend to be. :/

What do you expect from Support Center? They don't care because they already got your money. It's Square Enix not Se*a. They are really greedy company even you have an evidence. I am sure they don't care at all.

Well the reason was going to be either incredibly stupid or something valid, and well...sure wasn't the latter

Can I ask an honest question because I guess I don't understand, what issue is there with your husband's name on the account? Not judging or anything, I just don't understand the problem with it.

F.

Been friends with Poyo and her partner since January last year when we met on Materia DC.

Square Enix support are incompetent when Poyo has provided them with LEGAL DOCUMENTATION (Marriage certificate and Photo ID's) and they still refuse to take action to resolve the issue.

This is just another sign of the times, we as the players mean NOTHING to Square Enix as a whole. This issue is as simple as 'Yes we have the paperwork, yes we can do this for you'. yet they refuse to even take a proper look.

Square Enix, This is pathetic and you can do better.

Sorry to see you go Poyo, keep in touch on discord, going to miss the random Lala running around starting fights :D

Ok bye bye

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Originally Posted by EnigmaticDodo

Pretty ridiculous reason to quit the game. Because you can't change the name on the account? Do you, I guess.

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this tbh
if you are so resolved to quit and delete your account might aswell just start a new account.

Sorry, I have to agree with a few people here....what is the problem, why do you need to change the name on the account?
If you are able to play the game all the same, what is the issue? What does SE supporting you have to do with being able to play the game, and how does this effect your experience? Reading your post, you have had no negative instances in or with the game...just that SE cant/wont change the name tied to the accounts creation from your Husband to Yours. So, this is a rather weird reason to quit the game....

It's to protect the integrity of the account. If any issues were to arise then your Husband would have to call instead of you to get anything fixed on the account but I find this to be an odd reason to quit the game.

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Originally Posted by PoyoYoyo

Snip...[/IMG]

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I'm not 100% sure if this is true or not, but it seems to be a troll or a bait post.
As others have already noted:

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Originally Posted by Amenara

Can I ask an honest question because I guess I don't understand, what issue is there with your husband's name on the account? Not judging or anything, I just don't understand the problem with it.

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I'm not sure about the OP culture so stuff could be viewed differently, but I don't really see how the account name is even a problem. In fact, how did you not notice the name from the start to begin with? If you love the game so much then why can't you just continue playing it regardless of the account name?
If the account name is such a big deal to you, then I believe Duskane reply might be a great solution to you from your side.

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Originally Posted by Duskane

if you are so resolved to quit and delete your account might aswell just start a new account.

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If this is not a troll post, then I believe there's more to it than what the OP said.

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Originally Posted by DixieBellOCE

F.

Been friends with Poyo and her partner since January last year when we met on Materia DC.

Square Enix support are incompetent when Poyo has provided them with LEGAL DOCUMENTATION (Marriage certificate and Photo ID's) and they still refuse to take action to resolve the issue.

This is just another sign of the times, we as the players mean NOTHING to Square Enix as a whole. This issue is as simple as 'Yes we have the paperwork, yes we can do this for you'. yet they refuse to even take a proper look.

Square Enix, This is pathetic and you can do better.

Sorry to see you go Poyo, keep in touch on discord, going to miss the random Lala running around starting fights :D

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Why take the time to resolve a none issue? Isn't that one of the famous lines and takes of this community?

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Originally Posted by Kranel_San

I'm not 100% sure if this is true or not, but it seems to be a troll or a bait post.
As others have already noted:



I'm not sure about the OP culture so stuff could be viewed differently, but I don't really see how the account name is even a problem. In fact, how did you not notice the name from the start to begin with? If you love the game so much then why can't you just continue playing it regardless of the account name?
If the account name is such a big deal to you, then I believe Duskane reply might be a great solution to you from your side.



If this is not a troll post, then I believe there's more to it than what the OP said.

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They made another thread about this. I tried to understand it all just from a skim, but for whatever personal reason they no longer wish to have their husband's name as the one tied to the account. They feel that starting over wouldn't be worth it as they made so many memories ect as their current character. At least it's the account name and not also a PlayStation account that's tied up in all this. I'm assuming it's the Square Enis ID they're talking about and yeah there are things they are not able to do. Like for instance you and someone else had separate IDs, but for whatever reason you chose to merge them as it made sense at the time. If you again for whatever reason wanted to unmerge said accounts they also are unable to do so. Though not sure as to why they felt the need to make a new thread stating that they were leaving as they could have just posted in their other thread that talks about this issue.

Based on what they said, you could get a legal name change to your husband's name, then get another legal name change back, then get them to reflect the second name change using the legal evidence of your name change.

But it just doesn't matter. The name on the account is just a name. There is no reason to be this attached to a name.

I think we just don’t have the full information of what’s happening here.

I don't want to jump to conclusions but there is clearly something that OP didnt intentionally or unintentionally said and it may be for personal reasons.

If everything is as OP said then I dont really understand what seems to be problem for Square Enix.

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Originally Posted by Alrin

If everything is as OP said then I dont really understand what seems to be problem for Square Enix.

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Well it clearly says that Square Enix doesn't do name changes from 1 person to another. They will only do a name change if the same person has their name changed. This is all just to prevent account selling and related RMT :p

If I had read between the lines they had a falling out and now they wants that account to be theirs. But SE doesn’t care. They can leave if they want. I mean bad service can be a reason. To me I would open a new account if I like the game a lot as there is a risk of the other person locking the user out since it’s their account.

And this is the crux of the issue, since the husband legally paid for this account, it was never OPs to begin with, even if they used it for years. Attempting the change is fine but it would show more personal growth to take responsibility by acknowledging not reading the account owner in the first place and taking their losses and opening a new account.

What doesn’t make me sympathize is that they didn’t get what they wanted and so now their logical conclusion is to seek vengeance by shaming them in their forums. To their credit the support isn’t great at times, but how much did the game really mean to them if they can’t even be bothered to make a new account?

You must be a Troll, in your other Thread, I have told you what I would do, if I would be you.
You wrote "For me, it's not only making a new account and gradually buying new stuff. It's also abandoning an account with a lot of time and money spent on it.
An account i would be torn to stop using because i'm super attached to my characters, and very proud of my achievements.
I'm also a mother so you can bet i don't have enough free time to grind stuff again."

Now you are writing "
I was (and still am) living in a foreign country with just my husband and my 2 year old.
I had no friends where I live since I don't speak the native language, and I would spend all day with my baby with only my husband to talk to in the afternoons.
An online friend introduced me to the game and it was a life changer.
I finally started socializing with people.
This game pulled me out of bed every single morning--I would get my coffee, check retainers, run around Limsa, chat with my new FFXIV friends, and kick tall people's knees.

Between having not enough time and starting to play right after you got out of bed is a huge difference.....

Ding Dong something is wrong ...

500 gil on IRL divorce.

Sorry OP, it the policy is pretty clear that accounts are not transferable. This is not something unusual in most online businesses, or even many recurring payment systems. God knows companies don’t like changing the name on bills…even if the person has passed away. Unfortunately, for SE the account was never yours to begin with.

Whatever your reasons for wanting to change, I hope they are nothing like that and…ideally… I hope they are something you can work out.

We are just beginning to see legacy transfers of accounts in some online services like Netflix (being able to transfer one user into an entirely new account). I don’t see that happening in FFXIV, but it is over 10 years old, so who knows.

At the end of the day though, it’s your call- hopefully a solution that brings closure, even if it means stopping.

Consider getting your own bank account and credit card in addition to making all of your personal accounts in your own name.

Square-Enix is not our friend, despite the persona it has tried to cultivate since late 1.0

The best example is the highly predatory housing system, where it is not only nearly impossible to get a house, but you are forced to pay 6 out of 12 months a year just to keep it once you finally get it. The game's subscription model should not hold a gun to the player's head, and wouldn't if there was any sort of actual care for your wellbeing coming from Square-Enix.

...are you planning on leaving your husband or something?

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Originally Posted by Floortank

Square-Enix is not our friend, despite the persona it has tried to cultivate since late 1.0

The best example is the highly predatory housing system, where it is not only nearly impossible to get a house, but you are forced to pay 6 out of 12 months a year just to keep it once you finally get it. The game's subscription model should not hold a gun to the player's head, and wouldn't if there was any sort of actual care for your wellbeing coming from Square-Enix.

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You don't need a house se u choose to have one all u have to do just log in once walk in the house and out boom u can log out again.

Thank you all for the messages. I was very emotional when I wrote this post, but your messages have helped clear my thoughts. I am considering everyone's advice to start over and this time make sure I add my name. It will take a long time to gain back what I already invested, but luckily, my friends in game will make it worth it. You all have been way more helpful than the customer support team.

I had this happen to me on WoW. I was a stupid teenager when I started playing WoW. I put in the birth date 10-10-1969 (lolol 69) and my name as Squidward Tortellini.

By 5th year I already knew I was doomed and can never change my personal info, I never bothered. Until today I still have it and can play without any problem. Its been 11 years+. What Im saying is if it doesnt affect anything in game you can just keep on playing it.

There is definitely more going on than what is said. Not sure the culture of the OP but I smell an ugly divorce brewing.

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Originally Posted by PoyoYoyo

Thank you all for the messages. I was very emotional when I wrote this post, but your messages have helped clear my thoughts. I am considering everyone's advice to start over and this time make sure I add my name. It will take a long time to gain back what I already invested, but luckily, my friends in game will make it worth it. You all have been way more helpful than the customer support team.

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Customer Support can only do so much, especially if they must operate within their guidelines and rules.
But, Im sorry if you must start over, but hope you continue to enjoy the game, and wish a swift recovery of time lost.

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Originally Posted by PoyoYoyo

Thank you all for the messages. I was very emotional when I wrote this post, but your messages have helped clear my thoughts. I am considering everyone's advice to start over and this time make sure I add my name. It will take a long time to gain back what I already invested, but luckily, my friends in game will make it worth it. You all have been way more helpful than the customer support team.

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What if SE did what you wanted and swapped the accounts and a month later your husband complains to SE about how you stole his account and only agreed to the swap because you were blackmailing him. It would be a sh**show.

If it actually gets to a point that you need to call in.
They would just ask for the name on the account, which you clearly know.

They won't be questioning your voice not matching what they expect it to sound like.

Changing the name is a problem with account transfers which are not allowed because of RMT issues.
It's not them 'not caring' or giving 'bad service' it's in the user agreement you agreed to.

I'm actually a little disgusted by how some people react to the OP. "This is a nonsense reason", "What does it matter?". Just because YOU don't understand the reasoning, does not mean a reason ain't valid. To the OP, it is something that bugs them, and therefore is valid. Honestly people, be nice.

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Originally Posted by xLucia

Honestly people, be nice.

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On the internet ?

On topic, I don't know your circumstances OP and I don't need to know, just wishing you well and hope things turn out for the better.

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Originally Posted by xLucia

I'm actually a little disgusted by how some people react to the OP. "This is a nonsense reason", "What does it matter?". Just because YOU don't understand the reasoning, does not mean a reason ain't valid. To the OP, it is something that bugs them, and therefore is valid. Honestly people, be nice.

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People on here act horrible to each other and a bit of them do nothing but go on the offense so not shocked lmao.

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Originally Posted by xLucia

I'm actually a little disgusted by how some people react to the OP. "This is a nonsense reason", "What does it matter?". Just because YOU don't understand the reasoning, does not mean a reason ain't valid. To the OP, it is something that bugs them, and therefore is valid. Honestly people, be nice.

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Where did anybody say the Reason isn't Valid? And where are people being horrible?
The OP thanked people for their posts, and people just said the Reasoning is weird.

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Originally Posted by xLucia

I'm actually a little disgusted by how some people react to the OP. "This is a nonsense reason", "What does it matter?". Just because YOU don't understand the reasoning, does not mean a reason ain't valid. To the OP, it is something that bugs them, and therefore is valid. Honestly people, be nice.

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Not everything that upsets someone is valid. Some people are upset by other races, is that valid? No, it's not, it's worth ridicule and scorn

I don't understand why it matters who's name is on the account? You're going to buy a new copy and start a new character because of an account name?