I can't play as 8/9 of my characters and I'm bored... :(

I can play as Graceful Gecko; a Female Roegadryn (did I spell that wrong :rolleyes:). She is almost to the point of having a Chocobo.


But I want to play as Lilira Ul'namo and wander Ul'dah...I miss playing as her so much... :(


I'm just so bummed at how long my precious characters have been unplayable with no answer in sight... *sighs*

EDIT: I have already contacted support. I'm just trying to kill time while waiting for their next response.

Since you're able to play on the one character successfully but not the rest, it might be a file corruption in your character settings folders.

Are you playing on PC? If so, move the character setting folders to a different location on your PC and then try to log in on your characters. That will force the game to create new settings folders for them and may solve the problem (though you'll lose your saved settings).

If it works, you can try to copy the old files with your saved settings from the original moved folders into the new folders a few at a time to see if the error occurs again. If it does, you'll know the problem was in the last set of files you moved back so you can delete those and finishing copying the rest back. You might still lose a few character settings but most should end up restored.

So... are you bugged on all of them? Waiting for rollbacks?

.. little more info plz.

Jojoya said "move the character setting folders to a different location on your PC and then try to log in on your characters. "

Already tried this, unfortunately it didn't help.


Only character I can play as is Graceful Gecko. I put the whole thing in a long post in the "Report Bug" section of the forum.

I wasn't intending to put the whole story here, since I already typed it all once today. I'll summarize:
* Tries to log in.
* Waits for queue.
* Animation of character waking in inn room.
* ERROR CODE 90002
* Kicks me out.

This is happening to 8 different characters on different servers. All the common suggestions have been tried. Lots of Google searches. Dealing with Square Enix support...

I'm beginning to think I'm having withdrawals after all these days I've been waiting to get this solved. XD

Quote:

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Originally Posted by RobotGuardianXL

Jojoya said "move the character setting folders to a different location on your PC and then try to log in on your characters. "

Already tried this, unfortunately it didn't help.


Only character I can play as is Graceful Gecko. I put the whole thing in a long post in the "Report Bug" section of the forum.

I wasn't intending to put the whole story here, since I already typed it all once today. I'll summarize:
* Tries to log in.
* Waits for queue.
* Animation of character waking in inn room.
* ERROR CODE 90002
* Kicks me out.

This is happening to 8 different characters on different servers. All the common suggestions have been tried. Lots of Google searches. Dealing with Square Enix support...

I'm beginning to think I'm having withdrawals after all these days I've been waiting to get this solved. XD

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Were all the characters logged out in the inn room except for the one you are able to play, or was that one also logged out in an inn room but you're able to play on it?

Because if that's the case, you might need to do a full reinstall.

Just trying to narrow down what's different for the one character since they're all on the same data center according to the list in your signature.

Did you try to reinstall the game?
You use Win7?
Are all your driver's up to date?
Did you go to a friend's house to try logging in from their PC to move the character's out of the in?

I would try logging in on a friend's PC.
If that works then it is a you problem.
If you have the same problem with a other PC then it is a SE problem.

Quote:

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Originally Posted by Jojoya

Were all the characters logged out in the inn room except for the one you are able to play, or was that one also logged out in an inn room but you're able to play on it?

Because if that's the case, you might need to do a full reinstall.

Just trying to narrow down what's different for the one character since they're all on the same data center according to the list in your signature.

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Marina Fangfin got a connection interruption before this affected her. Same with Raspberry Robinson. The others logged out properly in inn rooms.

Already did the full game reinstall. Took two days.

Quote:

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Originally Posted by Curisu

Did you try to reinstall the game?
You use Win7?
Are all your driver's up to date?
Did you go to a friend's house to try logging in from their PC to move the character's out of the in?

I would try the thing with logging in on a friend's PC.
If that works then it is a you problem.
If you can't login with a other PC then it is a SE problem.

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Already tried reinstalling the game.
Windows 10.
Updated graphics card drivers.
I can't go to friend's houses because I live with an immuno-compromised family member. (tried installing game on a separate computer. Ended up getting flagged by Square Enix and forced to reset my password. >:P

"Thank you for contacting Square Enix Support Center. We apologize for any inconvenience you may be experiencing while attempting to log in. This specific error is an error regarding character data. The error is most commonly caused by an improper disconnection from the servers during gameplay. As the game servers still recognize the character as being logged in due to the improper disconnection, the character cannot be logged into again. Unfortunately, there is no manual way to communicate to the servers that the character is no longer logged in, nor is there a way to manually log the character out. The character will eventually be recognized as logged out, though this time can vary depending on multiple factors, such as the area the character was in when the disconnection happened. If you could please provide us the information for the character. We recommend trying to log into that character at a later time, but if the problem persists, please submit a bug report within the
official FINAL FANTASY XIV forums at: http://forum.square-enix.com/ffxiv/forum.php"

I replied with the list of characters and where they logged out. Then followed the link to this website and submitted that bug report.

Quote:

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Originally Posted by RobotGuardianXL

(tried installing game on a separate computer. Ended up getting flagged by Square Enix and forced to reset my password. >:P

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That's normal and also good.
Account security is important.

But did it work on the other PC?
After changing the PW it should let you login on the new device without a problem.

Quote:

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Originally Posted by RobotGuardianXL

"Thank you for contacting Square Enix Support Center. We apologize for any inconvenience you may be experiencing while attempting to log in. This specific error is an error regarding character data. The error is most commonly caused by an improper disconnection from the servers during gameplay. As the game servers still recognize the character as being logged in due to the improper disconnection, the character cannot be logged into again. Unfortunately, there is no manual way to communicate to the servers that the character is no longer logged in, nor is there a way to manually log the character out. The character will eventually be recognized as logged out, though this time can vary depending on multiple factors, such as the area the character was in when the disconnection happened. If you could please provide us the information for the character. We recommend trying to log into that character at a later time, but if the problem persists, please submit a bug report within the
official FINAL FANTASY XIV forums at: http://forum.square-enix.com/ffxiv/forum.php"

I replied with the list of characters and where they logged out. Then followed the link to this website and submitted that bug report.

---

so they're giving the wait and see approach huh.
I hate that

Quote:

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Originally Posted by Curisu

That's normal and also good.
Account security is important.

But did it work on the other PC?
After changing the PW it should let you login on the new device without a problem.

---

It wouldn't let me install the game unless I made a new account. Something about "cannot install the free trial using a fully-paid account" despite me telling the website to download the whole game; not the trial...

I keep running into weird stuff like this every time I do something to try fixing the issue. It's been growing heads. :(

You'd probably get a faster response if you posted about your problem in the Technical Support forum instead of the Bug Report forum since it's more of a technical issue than a general game bug. Also make certain to detail exactly what steps you've taken so far to try to fix the problem when you do it. I know you've said moving character files and reinstalling didn't work. Another common suggestion I'm finding is to reboot/reset your router (might be something else you've done already).

I don't know what else to suggest but good luck and hope you're back to playing sooner not later.

Thanks for the tip! (I'm new to this forum.) :)

And thank you for the suggestions; it's just been a frustrating situation for me....

Yep. Already tried rebooting the router too. Are you a mind-reader? ;)

And thanks for listening. It is appreciated. Have a wonderful rest of your night!

Quote:

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Originally Posted by RobotGuardianXL

It wouldn't let me install the game unless I made a new account. Something about "cannot install the free trial using a fully-paid account" despite me telling the website to download the whole game; not the trial...

I keep running into weird stuff like this every time I do something to try fixing the issue. It's been growing heads. :(

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During Installation you probably clicked something wrong.

I did install the game on a other PC a few days ago and had to took following steps:
- download client
- login with my account when you had these 2 options
- closed the download setup window.
- changed password due SE security reasons
- opened the setup again.
- logged in again with new password
- the normal launcher started and also the main download.

Thank you for sharing! Glad to hear that the 'change password' seems to be a normal step in this instance. I think I'll give it a try again.

you could also use the OTP/2FA to get around having to change your password when logging in on a different setup.

So, just to add my suggestion to the pile:

Try a VPN. Seriously. I've had a lot of people that complain about abrupt 90k errors, such as when they hit "commence" on a duty or teleport or some other circumstance, and the issue goes away.

That's not to say it's 100%, it's not always what's wrong - but if you haven't tried it, I strongly suggest giving it a go and then it's at least one more thing ruled out.

Great. Now Graceful Gecko is down too. >: (

Logged her out in an inn room last night; and suddenly she's doing the same 90002 glitch as the rest of them!

It'll take a couple days to do it, but I'm seriously considering trying again to download FFXIV on another computer. And thanks for the VPN suggestion; that's something else I can try.

But seriously; this needs to be fixed. I mean, it's a paid subscription! (and I'm missing out on the Make it Rain Campaign... *sobs*)



Thanks for listening and for trying to help. It's appreciated. :)

You had what 8/9 characters all unplayable with what seems to be a connection Issue with you logging them out at the Inn and you decide to log your last playable character out at a Inn :I

What Inn was It exactly? I also agree with the user suggesting a VPN connection, works wonders on this game.

It didn't matter where I logged out; same issue. Inn room is a habit for me.
* The Hourglass
* Cloud Nine
* Mizzenmast

Logging in on a different computer didn't fix the problem.

Guess I'll fiddle with VPNs next. I'm not getting my hopes up at this point though....... :(

Update:

Tested logging in on wi-fi at a Starbucks- which worked. Brought back home: error 90002. Support suggested contacting my ISP about Port Ranges.

Waiting for reply from my ISP. They better fix this quickly.

Quote:

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Originally Posted by RobotGuardianXL

Update:

Tested logging in on wi-fi at a Starbucks- which worked. Brought back home: error 90002. Support suggested contacting my ISP about Port Ranges.

Waiting for reply from my ISP. They better fix this quickly.

---

so my first guess was right. sigh......
Dealing with ISPs is rarely fun.
Good luck, I hope you get back in Eorzea soon

Update:
I can play if I use my phone as a wi-fi hotspot.

Still waiting to hear back from my ISP.

This makes it almost certain that a VPN would fix the issue. (Yeah, it sucks that we have to turn to yet another service just to play...)

One way or another, good luck. My ISP just tells us to pound sand and that it must be something on our end, no matter the evidence.

Quote:

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Originally Posted by RobotGuardianXL

Update:
I can play if I use my phone as a wi-fi hotspot.

Still waiting to hear back from my ISP.

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does it have terrible lag?
and as risvert said, have you looked into any VPN services?

Quote:

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Originally Posted by hagare

does it have terrible lag?
and as risvert said, have you looked into any VPN services?

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Mobile Data can be good enough to let you play savages and ultimates. It does not even use much.
I had to use it for a while and Discord/VC used more data then the Game.

But when you use mobile data you should stay away from many other players.
You probably don't want to do Bozja/Eureka and not idle in Limsa.
Because that uses a ton of data and and it goes into the GB/hour of usage.

Are you connecting via wifi with your home modem or are you hard wired to it? If not have you tried hardwiring via an ethernet cable?

Quote:

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Originally Posted by Curisu

Mobile Data can be good enough to let you play savages and ultimates. It does not even use much.
I had to use it for a while and Discord/VC used more data then the Game.

But when you use mobile data you should stay away from many other players.
You probably don't want to do Bozja/Eureka and not idle in Limsa.
Because that uses a ton of data and and it goes into the GB/hour of usage.

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oof. No socializing face to face then

Quote:

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Originally Posted by RobotGuardianXL

Update:

Tested logging in on wi-fi at a Starbucks- which worked. Brought back home: error 90002. Support suggested contacting my ISP about Port Ranges.

Waiting for reply from my ISP. They better fix this quickly.

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If using another internet helped then definitely using a VPN will fix your problems. I personally use one called noping but if you don't want waste much money some ppl uses one called mudfish that you only pay for what you use. There is also wtfast, pingzapper and exitlag if you want to check other services.
Most of them have a free trial period, so you could try to install one and see if it works for you before paying for it.

A few years ago my ISP blocked the XIV IP range and sent a lot of players into a frenzy. We had to use ExitLag or other game VPNs to be able to play before the ISP unblocked the range. I know you don't want to pay extra to play, but until your ISP fixes it, this is probably your best bet.

I was thinking about this post from yesterday.

If the only character you can play is the super low level one (which is in free range) could it be that there is an issue with your subscription period? (Maybe not on your side but on theirs)

Edit: ah sorry did not see the additional comments that its an ISP issue.

I know it can cost money, but then I really suggest to use a VPN. I do use VPN cause it fixes some connectivity issues. I still get disconnected during some strange events like the air force one in the saucer but otherwise it works.