My character is not on Lodestone

Hello,

I am having trouble with Lodestone not being able to locate one of my Character accounts. I am trying to locate "Mister Jingles@Brynhildr" but it just doesn't exist on Lodestone.

The only character of mine I can find is old, "Mister Jingles@Pheonix". This is also what I get linked to when I click my "Mister Jingles@Brynhildr" link in MogStation.

Please help!

Here you are:
https://na.finalfantasyxiv.com/lodes...acter/4147562/

You can find yourself using the search bar in the upper left.

That's the wrong one. I am trying to find Mister Jingles@Brynhildr. That just links to the Mister Jingles@Pheonix

Can you log in to Mister Jingles while playing?

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Originally Posted by MilkieTea

Can you log in to Mister Jingles while playing?

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Yes, "Mister Jingles@Brynhildr" is the only account I play on. I thought I had deleted the Mister Jingles@Pheonix so I'm not even sure how that page still exists...

Did you create the character today?
It can take a little bit to have the lodestone update.

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Originally Posted by NBaker123

Yes, "Mister Jingles@Brynhildr" is the only account I play on. I thought I had deleted the Mister Jingles@Pheonix so I'm not even sure how that page still exists...

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Maybe you deleted the wrong one?

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Originally Posted by MilkieTea

Maybe you deleted the wrong one?

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Definitely not. I haven't logged into Pheonix in forever. It most certainly is on Brynhildr and has been since ARR.

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Originally Posted by Canadane

Did you create the character today?
It can take a little bit to have the lodestone update.

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No, I've been playing since ARR with this same Brynhildr toon. Omnicrafter and almost all battle classes to 80 too.

Just in case anyone thinks I am just crazy. Here is a screenshot of the toon I can't find. Notice the Home Server (Brynhildr) on the top. Sorry if links aren't allowed not sure how else to prove my toons existance...

https://ibb.co/pnJzXpv

EDIT: I also double checked. Mister Jingles@Pheonix is indeed long gone. No idea when I deleted him, but it was not recently...

Yeah I cannot find you, that's very bizarre!

Another thing I just remembered that may be a factor. I did a home world transfer back in 2014. The problem is I can't find which character/world I went to and from...I only have the email saying I did a HWT.

It's possible that I never deleted Mister Jingles@Pheonix, but instead it was a HWT to Brynhildr. Maybe Lodestone never updated? ¯\_(ツ)_/¯

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Originally Posted by Canadane

Yeah I cannot find you, that's very bizarre!

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Right?! I can't find anything on this happening before online. No clue where to look, even SE support couldn't do anything.

I did more digging and found a forum with the exact same problem I am having, sadly there was no solution posted. BUT this shows it is likely an existing issue and I am not alone. Seems to occur when there is a World Transfer from one DC to another. I believe I did the same (it's been awhile so I didn't remember the details), from Pheonix (EU Light DC) to Brynhildr (US Crystal DC).

Thread: Character Not Showing Up in Lodestone

Also, here is a Reddit forum with the same issue as well: Current character not showing up in Lodestone

No solutions for either, is anyone from the Lodestone Tech Support side able to look into this?

When you try logging in on the Lodestone, what does it show you? If you log in with your square-enix account, you should receive a list with all characters registered to that account for you to make a selection. Or does is simply not show the character you want, even though you use that very account to play with it?

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Originally Posted by Lilyth

When you try logging in on the Lodestone, what does it show you? If you log in with your square-enix account, you should receive a list with all characters registered to that account for you to make a selection. Or does is simply not show the character you want, even though you use that very account to play with it?

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Yeah, that was how I first noticed there was a problem was I logged into Lodestone and the only character was the Mister Jingles@Pheonix, who doesn't exist anymore.

Your account on the Forums also still indicates you are from the Phoenix server, in the European Data Center. Brynhildr is in the North American Data Center. Are you actually logging into Brynhildr? Be sure to confirm that first.

Note that the European Data Center did not exist back in 2013. It was created in 2015. If you haven't logged in since before that time, you may have been pulled along with everyone else to that Data Center.

You may have no recourse other than to attempt another world transfer -- From the HWT service page:

"If you should encounter problems when using the Home World Transfer Service, please contact the Square Enix Support Center. The Square Enix Support Center cannot assist with certain problems if more than one week has passed since using this service."

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Originally Posted by DPZ2

Your account on the Forums also still indicates you are from the Phoenix server, in the European Data Center. Brynhildr is in the North American Data Center. Are you actually logging into Brynhildr? Be sure to confirm that first.

Note that the European Data Center did not exist back in 2013. It was created in 2015. If you haven't logged in since before that time, you may have been pulled along with everyone else to that Data Center.

You may have no recourse other than to attempt another world transfer -- From the HWT service page:

"If you should encounter problems when using the Home World Transfer Service, please contact the Square Enix Support Center. The Square Enix Support Center cannot assist with certain problems if more than one week has passed since using this service."

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One of my earlier posts was a picture of my character logged in with it showing Brynhildr as my homeworld. I am 100% certain my character exists on Brynhildr and I login daily.

First place I went to was SE support when I noticed the problem. They said, "This issue is out our jurisdiction, please post to the Lodestone Forums." Hence the post.

Lastly, I am definitely not about to pay for another HWT just to find out it doesn't work still. Plus I own housing with a FC and all of my friends are on Bryn.

The SE support staff on the forums won't really be able to help you as they don't have access to any accounts and can only really offer basic assistance.

Your best bet is probably to create a bug report in this forum. I know it says "In-Game Bugs", but this is the in-game character information not reflecting properly on the official website, so I'd say it's valid to put it there.

However, you need to make sure your post is using the template which you can find in post 2 of this thread or it'll just be rejected.

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Originally Posted by worldofneil

The SE support staff on the forums won't really be able to help you as they don't have access to any accounts and can only really offer basic assistance.

Your best bet is probably to create a bug report in this forum. I know it says "In-Game Bugs", but this is the in-game character information not reflecting properly on the official website, so I'd say it's valid to put it there.

However, you need to make sure your post is using the template which you can find in post 2 of this thread or it'll just be rejected.

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Thanks! I agree it is some sort of bug, more with Lodestone but at this point I am willing to try anything to get this issue fixed so I will give it a shot! Hopefully they accept or at least look at it. It definitely doesn't fit the bug report template very well...

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience that has occurred when playing Final Fantasy XIV. Unfortunately the issue you are describing is not a technical issue. We will be moving this thread to "General Discussion".

Good luck with your adventures through Eorzea!

I think this is one of those troll threads. Look his forum character is on phoenix. And he's a level 17 gladiator, seems sus.

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Originally Posted by TroySoFab

I think this is one of those troll threads. Look his forum character is on phoenix. And he's a level 17 gladiator, seems sus.

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No its a bug when the character transferred servers it didn't register in the lodestone so the character data will show what was there at the time of the transfer.

You could create a character with the same name and it will appear twice in the lodestone even though it shouldn't be possible.

The character page link on lodestone will never change with a server transfer so the one linked to mogstation is the correct page for your character its just bugged out somehow not sure who you would need to contact to fix it though.

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Originally Posted by TroySoFab

I think this is one of those troll threads. Look his forum character is on phoenix. And he's a level 17 gladiator, seems sus.

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Add me on Brynhildr if you don't believe me. I even have my own FC with housing. One of my earlier posts was a link to a picture of my character profile and the homeworld server as Brynhildr.

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Originally Posted by Rita1989

No its a bug when the character transferred servers it didn't register in the lodestone so the character data will show what was there at the time of the transfer.

You could create a character with the same name and it will appear twice in the lodestone even though it shouldn't be possible.

The character page link on lodestone will never change with a server transfer so the one linked to mogstation is the correct page for your character its just bugged out somehow not sure who you would need to contact to fix it though.

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I think you are right. It seems to be that from the few people this has happened to they performed a world transfer from one DC to another DC (not just world to world, within the same DC).

My Mogstation list of characters still shows both "Mister Jingles@Phoenix" and "Mister Jingles@Brynhildr" but both of the hyperlinks go back to the Phoenix page.

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Originally Posted by NBaker123

Add me on Brynhildr if you don't believe me. I even have my own FC with housing. One of my earlier posts was a link to a picture of my character profile and the homeworld server as Brynhildr.

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I'm not clicking your suspicious link. I know what happens on crystal.

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Originally Posted by TroySoFab

I'm not clicking your suspicious link.

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Tip: you can easily see the address of the link:
- on PC/Mac - hovering your cursor over the link
- on mobile - tap and hold the link (function akin to right-click).
It's easy and in the long run is more secure than just blindly calling all the links from people who you don't like suspicious. Remember, people who you do like can accidentally fall for phishing as well.

this has been a bug since ARR if i recall, and i've never seen anyone find a solution for it. my only suggestion is to call or email support and be pushy, but your only solution might be to just recreate your character. you shouldn't have any issues buying things from the mogstation, however, so your character not showing up on lodestone might be annoying, but it shouldn't effect your character

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Originally Posted by TroySoFab

I'm not clicking your suspicious link. I know what happens on crystal.

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What happens on Crystal, stays on Crystal.

What about your FC? You should be able to find it.

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Originally Posted by Eldevern

What about your FC? You should be able to find it.

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I had never thought of trying this! I brought up my FC (Brynhildr "FFXIV Pals") sure enough. The good news is is FC shows up! The bad news is my Mister Jingles doesn't even show up on the list of members....

Try a character rank change in the FC, it maybe can force update the lodestone. It can take a few hours to display but it worth tryin'

It probably doesn't matter if you don't want to pay for it, but you could probably fix it by transferring back to Phoenix and then transferring back to Brynhildr again.

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Originally Posted by Jeeqbit

It probably doesn't matter if you don't want to pay for it, but you could probably fix it by transferring back to Phoenix and then transferring back to Brynhildr again.

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I actually think I may try doing a name change. I really love my name, but I think THAT may trigger a forced update of Lodestone too. I will post back if I give it a shot.

I changed my characters name to the following "Mr Jingles@Brynhildr" but the name change does not seem to have worked. I still can't find him on Lodestone and "Mr Jingles" on my Mogstation just links to the Mister Jingles@Phoenix page still. I will give it a few days to see if it just takes awhile for the change to take place but it isn't looking promising.

I think the lodestone updates a lot quicker than it used to, so it should only take an hour now.

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Originally Posted by NBaker123

I actually think I may try doing a name change. I really love my name, but I think THAT may trigger a forced update of Lodestone too. I will post back if I give it a shot.

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Aw, that sucks so much. I also really like your name! Here's hoping it will fix your problem. :)

So I decided to try SE Support one more time to see if there was anything they could do to help. Here is what was SE Support said:

"Please advise that [Mr. Jingles] on [Brynhildr] is essentially [Mister Jingles] on [Phoenix]. Mister Jingles did start out on Exodus and then moved over to Phoenix on 10/02/2013 with a world transfer. Then again, from Phoenix to Brynhildr on 12/01/2014...I looked up Mister Jingles on Phoenix on our end and found that the character is completely deleted, leading this to be a possible bug on the Mog Station end...The best thing to do right now would be to submit a new bug report for this information, that Mog Station is displaying your character twice"

Basically, I am stuck hoping the engineers that manage MogStation/Lodestone will see the bug report and fix the issue. I reported the bug in both the forums and through https://sqex.to/vzc but I am not planning on holding my breath...