I bought the complete edition of the game about a week ago(throght steam) and cant get past level 50
i assume there might be a problem with the expansions of the game (which are included in the edition of the game that i bought) and i couldnt find a solution through the support of centers of the game ( both square enix and the mog station), the steam support says that only the game support can help with the problem...
i hope im posting this in the right place, i couldnt find any email support or something like that.
thank you
Cant proceed past level 50
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03-31-2020, 04:42 AMR1edhawkCant proceed past level 50
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03-31-2020, 05:03 AMRhaervis
Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.
We apologize for any inconvenience that has occurred when playing Final Fantasy XIV. Unfortunately the issue you are describing is not a technical issue. We will be moving this thread to "General Discussion".
Good luck with your adventures through Eorzea! -
03-31-2020, 05:07 AMValkyrie_Lenneth
Did you activate the code on the mogstation? Just buying it on steam doesn't do anything
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03-31-2020, 05:07 AMMakeda
I'm a bit lost as to how we the other players are supposed to be better at fixing this guy's account than the people in tech support... O.o
Seems like this thread does NOT belong in General Discussion unless we've all been given account management powers I am not yet aware of... -
03-31-2020, 05:19 AMCanadaneBecause they follow a script while players can at least use a bit of logic.Quote:
Originally Posted by Makeda
I've worked enough tech support jobs to know how it goes. -
03-31-2020, 05:21 AMEdaxI'm guessing the temporary closure of Customer Support means we have to do their jobs now?Quote:
Originally Posted by Makeda
COVID-19 Update: Temporary Closure of Customer Support (Mar. 20):
https://na.finalfantasyxiv.com/lodes...c3693cf1d8d957 -
03-31-2020, 05:38 AMValkyrie_Lenneth
Because it's likely not a technical question. This is an account support question, not handled by tech support section on the forums.
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03-31-2020, 05:45 AMBrightamethystRight, but even so. How is the general forum a better place for an "I think maybe I installed or registered something wrong" thread than the support forum? This seems very much like a customer support question rather than a general public question.Quote:
Originally Posted by Valkyrie_Lenneth
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03-31-2020, 05:46 AMValkyrie_LennethThere is no real customer support on the forums other than technical support.Quote:
Originally Posted by Brightamethyst
Actual support is email/chat/phone, which is impacted at the moment. -
03-31-2020, 06:51 AMCeridwenaeYep, the complete edition has the base game, then all the expansion content is bundled in addition under Shadowbringers. If you've not put the Shadowbringers bundle CD Key in (in addition to the base game key), then you wouldn't be able to get past level 50. Find the extra CD Key on the game's Steam page, with the cog symbol>Manage>CDKeys. Hope this is the missing piece, OP, & good luck. :)Quote:
Originally Posted by Valkyrie_Lenneth
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03-31-2020, 09:29 AMRitsukoSonoda
By the sound of it, I'm inclined to think they might have registered the main game on mogstation but not the expansions unless the complete edition runs off 1 key.
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03-31-2020, 09:46 AMValkyrie_LennethOr they already had 2.0 registered and didnt register the complete edition at all.Quote:
Originally Posted by RitsukoSonoda
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03-31-2020, 11:00 AMfrostmagemariYou mean we didn't before?Quote:
Originally Posted by Edax
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03-31-2020, 12:45 PMR1edhawkthank you very much for your help, i've tried doing it already but it does not work... i think there might be a problem with the key itself, I finally found how to send an email to square enix support... hope they could helpQuote:
Originally Posted by Ceridwenae
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03-31-2020, 12:47 PMValkyrie_LennethDo you own the base game through steam?Quote:
Originally Posted by R1edhawk
Check your account on the mogstation. Is it standard 9r standard(steam) in account status? -
03-31-2020, 01:25 PMR1edhawkyesQuote:
Originally Posted by Valkyrie_Lenneth
i finally found out what the problem was... i was connected automatically to a different steam account. i feel so stupid LOL
thanks for everyone that helped !! -
03-31-2020, 04:25 PMElazulHP
Glad your issue is fixed OP. Not very good support to just dump you into General though I agree. Reminds me of EA Customer Support where their "Support" chat person tells you to post in the forums where other people with the same issue as you are all having the same issue like that would actually help anything.
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03-31-2020, 09:00 PMNedkel
You have to finish the main story quest line in order to lvl up higher than 50 lvl.
All content is gated behind the game story, it should be your main focus to finish it first, its really long. -
03-31-2020, 09:03 PMSeraphorNo you don't, you can far out-level the main story if you want to.Quote:
Originally Posted by Nedkel
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03-31-2020, 09:05 PMNedkelMaybe they have changed something, when i first time played i could go past lvl 50 without finishing arr.Quote:
Originally Posted by Seraphor
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03-31-2020, 09:11 PMSeraphorPerhaps you didn't activate the next expansion key until you finished ARR.Quote:
Originally Posted by Nedkel
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03-31-2020, 09:49 PMAvidriaI don't think they have. I started playing like... within a month of HW coming out iirc and bought HW at the part where it sends you into Castrum. Was like 54 before I ever set foot in HW zone.Quote:
Originally Posted by Nedkel