FFXIV DirectX Error 11000002

Hi

I am randomly getting Fatal Direct X Error 11000002 which kicks me out to the desktop. This can happen any time I am playing the game and happens on both my NA and EU character. There is no pattern to the crashes, sometimes it will play for an hour or so without crash, other times it will happen every 10 mins or so.

Things i have tried:

• Reinstalling the game
• Reinstalling windows
• Updating the video card drivers
• Underclocking the computer
• Clearing the cookies on Chrome
• Running in windowed, borderless windowed and full screen (all 3 result in crash)
• Capping the framerate at 60
• Uncapping the framerate
• Removing any overlays including the Xbox one that comes with windows 10

I am at a loss as to what is causing this and how to fix it. Please can you help?

Thanks



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\gemma\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV
Microsoft Text Input Application
Settings
Settings
Technical Support - Post New Thread - Google Chrome
FF Logs Uploader v4.1.1


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
Google Chrome
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FINAL FANTASY XIV ONLINE
Microsoft Build Tools 2013
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
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Intel(R) Extreme Tuning Utility
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NVIDIA Control Panel 441.87
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NVIDIA GeForce Experience 3.20.2.34
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NVIDIA Display Watchdog Plugin
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NVIDIA SHIELD Wireless Controller Driver
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Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002898
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002A58
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000002E4
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C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002B68
C:\Windows\System32\DriverStore\FileRepository\ki127176.inf_amd64_86c658cabfb17c9c\igfxEM.exe 00001C54
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C:\Windows\System32\SecurityHealthSystray.exe 000002D0
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C:\Windows\system32\ApplicationFrameHost.exe 00003304
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C:\Windows\system32\sihost.exe 000023C8
C:\Windows\system32\svchost.exe 0000245C
C:\Windows\system32\taskhostw.exe 00001F38
D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003130
D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002020

I just caught the dreaded DirectX Error 11000002 as well. Except I use a gaming laptop.

I probably should have included that in my post - I am also using a laptop, an Alienware 17 R3. It’s 4 years old now, but usually plays the game no problem.

Me too! I have a 17 R3 as well, with 980M. I wonder if it's the certain NVIDIA settings that needs to be changed when playing FFXIV?

Good morning and thank you for visiting the Final Fantasy XIV Technical Support Forums.

JessBobbles, are you able to reinstall the game on the C drive? If you have not done so already, could you try doing a cleanboot? Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Thanks for replying to me.

I have tried the cleanboot tonight. I changed all programmes to 'Disabled' and restarted my laptop. This did not make any difference. I have been playing for approx. 3 hours tonight and have had 5 crashes. Three times while in the open world (once when fighting a mob, other two times not fighting), once when queuing for a roulette and once in a roulette.

I have not tried it on the C drive, this is a HDD that I do not use now. I use the SSD for the operating system and the game. I do not want to move it to the HDD because of the load times. My Video card is also the 980M as mentioned above by Lucas.

Please advise what I need to do now

Thanks

Hi

I have had 4 crashes today in approx 3 hours playtime. They were again a mixture of in duty, queuing for duty and open world.

Please can you let me know how to fix this? It's making me struggle with healing as I don't want to cause a wipe because of the crash.

Thanks

Good morning and thank you for the reply.

Could you try installing it on the C drive just to test it? Final Fantasy XIV communicates with the C drive constantly. You may want to try changing the resolution or playing the game in windowed mode or borderless fullscreen.

Thank you for visiting the Final Fantasy XIV Support Forums

Hello, I have today tried reinstalling the game on the C Drive and I have had two crashes in 1 and a half hour playtime. Both in a roulette. I have tried on both windowed and borderless and this does not make any difference.

Please help!

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? Also, you may want to try deleting the locally-saved data folder (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue. I would like to recommend the following troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Hello

No, nothing happened to the device before the issue began. I only really use it to play FFXIV and usually have Chrome open too.

I already deleted the locally-saved data previously and this did not help

In response to your message:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks. - I do not have any overclocks. I cleared the vents last weekend, but they were not really dusty. I tried underclocking, but this did not help

2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs. - I had already done this before reporting. See first post.

3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'. - I have now tried this. I will test it tomorrow and reply.

4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.) - I do not have any of these

Thanks for the reply - I will see how it goes tomorrow and respond.

Hello, I have now tried option 3 above. This has not worked either - I have played for approx 1 hour 30 mins and have had around 5 crashes.

Please help with this problem!

Thanks

Good afternoon and thank you for the reply.

Are you able to delete the locally saved content (My Documents > My Games > Final Fantasy)? Additionally, please try lowering the resolution in game and on your PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Hi, sorry, haven't had a chance to get back to this until today. I tried this and it didn't make any difference (I had to put the data back afterwards) and I already tried lowering the resolution previously.

Do you know what is causing the issue? Is it my graphics card?

Thanks

Please can I have a reply. Thanks

Not part of SquareEnix support, just trying to be helpful, but:

A friend had precisely this sort of issue with DX11 almost exactly a month ago, with constant frequent crashes that seemingly only cropped in FFXIV; everything else looked to be running without issue. She tried swapping to DX9 for FFXIV instead of DX11 (even though the DX9 client is no longer officially supported) and it worked without crashing, though there were caveats—gpose didn't work right, not every enemy always loaded in during the second fight of the Copied Factory, etc. In the end it wasn't terribly playable for her. However, it narrowed down the problem somewhat, and eventually doing a DX11-specific burn-in test surfaced that there was a hardware issue on her motherboard; FFXIV just happened to be the one thing that tripped the issue. She replaced the motherboard of her computer with a new one—kept everything else the same; storage, memory, graphics card—and the issue went away.

It might be worth trying to use the DX9 client just to see if you witness the same sort of behavior (eliminating the crash); that would at least narrow it down to DX11-specific and give you an avenue to investigate, even if the no-longer-officially-supported DX9 client isn't nearly as playable for FFXIV as DX11 long-term.

Thank you for taking the time to reply to me.

Yes, I have switched to DX9, as this is the only way I can play at the moment. As you say it is ‘ok’ to play in DX9, but not great - I can’t use the expanded inventory for example and it just doesn’t look as smooth, but at least I can play. Sometimes it freezes up a bit, but I don’t get the Fatal Error.

I hope it’s not the motherboard, but I’m really running out of ideas

So, you've narrowed it down to probably being DX11, at least. If you haven't already, I'd try the complete-removal-and-reinstall with graphics drivers; not just uninstall from the Windows control panel, but one of those programs that cleans up all traces of Nvidia or AMD's driver bundle—the programs, the added control panel extensions, the drivers themselves—to let you install entirely clean. It's at least an easy step to take to test, and if that works, yay! But I admit, I don't think it's likely to. It's just worth doing to eliminate the possibility; if it doesn't work, you know it's probably not the driver install that's messed up.

The next step I'd take—which is admittedly difficult—would be swapping out the graphics card temporarily; if you've got a friend willing to swap cards for a little bit, it's worth trying. If the game runs without crashing on your machine—or starts crashing on theirs—then you're pretty sure it's the graphics card that's got an issue. If the game runs fine on their machine or continues to crash on yours, at least you've eliminated the graphics card. My aforementioned friend, her husband temporarily sacrificed his video card and saw the crashes continue on her machine, while putting her card in his, he could still play fine. This is the point where it became clear it was worth testing the motherboard and the issue was found.

Unfortunately, if you don't have a convenient way to swap out the graphics card, I don't know that I have a good solution which doesn't involve spending money; this is the point where I'd recommend using PassMark BurnInTest to make sure all of your hardware is working right... but if you don't already have BIT, it's $59. Which might be a bit much for a one-off use. And I don't know what the limitations on their free trial are. (Technically you probably can use any decent burn-in test here, it's just that PassMark's sort of the gold standard—and has been for about 22 years—so I don't really have any good personal recommendations on alternatives; I've just always used PassMark.)

And if all else fails, maybe one of the SquareEnix support folks will show up with something to try beyond these.

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

JessBobbles, unfortunately, the device information in the provided System Report do indicate that the laptop being used does not meet the minimum specifications required to play FINAL FANTASY XIV most notably the Intel(R) HD Graphics Family chipset. We do not support Intel graphics cards for FINAL FANTASY XIV. However, I did notice there is an NVIDIA device that is not listed as the primary graphics card. This suggests that you may be running NVIDIA Optimus which controls whether your system utilizes the base Intel card or the NVIDIA card to conserve battery power. Please try disabling NVIDIA Optimus and see if the error persists. For instructions on how to force the NVIDIA card to be enabled or to disable Optimus, please contact NVIDIA Support.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Thanks for coming back to me PacketDancer

I had already used a package to completely remove all traces of the graphics drivers and reinstalled from the NVIDIA website, but no go.

I’m playing on a laptop, so I don’t think I can swap the GPU right? I don’t have any friends with gaming PC’s/laptops who could help. I assume if it is the GPU, I’d be looking at a new laptop?

I’ve just downloaded the Passmark BurnInTest trial version (free for 30 days) which has both a 3D and 2D graphics test, it’s now running and I’ll update the output.

Today I tried removing my SSD and reinstalling clean windows and the game on the HDD, but it didn’t work.

Thanks for your help and advice

Hi Rheavis, I use the NVIDIA card to play FFXIV, the Intel integrated graphics card barely runs it.

I use the NVIDIA control panel to change the default setting - the NVIDIA card is definitely enables for the game.

Hmmmm, the BurnInTest passed with no errors on the CPU/2D graphics/3D graphics/Disk/RAM, but it did generate 12 errors on overheating.

I then tried running the fans on max and moving it to a cooler location and re ran the same tests and it passed with no errors.

Do you think overheating could cause this crashing problem?

Just tried the game in DX11 with fans on full/cooling pad underneath and it crashed within 5 mins with the same error. Ugh, this is so frustrating.

Thank you for the reply JessBobbles.

I wanted to clarify a few things, the first is regarding one of your troubleshooting attempts:

Quote:

---

Originally Posted by JessBobbles

Today I tried removing my SSD and reinstalling clean windows and the game on the HDD, but it didn’t work.

---

It seems like you reinstalled the Windows OS on a different hard drive, correct? Did you completely format the HDD while doing this?

Additionally, when the crash does happen, do you notice any patterns to it? Does it happen more often with doing a certain action or while in a certain place? Does the crash change in nature after doing the Windows reinstallation?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

The laptop originally came with just the HDD (C drive), and I bought the SSD (D drive) separately (but a while before the crashing problem started).

I had both windows and the game installed on the SSD when the crashing started.

On the advice of this thread I reinstalled the game on the C drive (leave windows in the D drive) and still got the crashes.

Yesterday I removed the SSD, formatted the laptop and reinstalled windows and the game on the C drive.

There is no pattern to the crashes, I can’t pin point it to anything. It was the same after reinstalling windows.

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Unfortunately, based on the information provided, we believe the crashing may stem from a hardware issue rather than a problem with software.

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Quote:

---

Originally Posted by JessBobbles

Do you think overheating could cause this crashing problem?

---

100% yes, it can.

Even if you think you've managed to cool it enough, I'd experiment with underclocking it briefly just to see if that makes a difference.

I'm also encountering the fatal DirectX error 11000002. Mine specifically happens during the Eden's Gate: Inundation Raid. Leviathan does some kind of ability that covers the entire ground in water and makes the screen turn blue. As soon as that happens, the computer locks up, 90% of the time forcing a reboot. The game runs fine everywhere else, only crashes in that very specific instance. I've uninstalled and reinstalled FFXIV, underclocked and overclocked my GPU, checked for updates to drivers (there were none), and even lowered my graphical settings (changed from full screen to borderless-windowed and lowered the overall settings). It seems nothing I can do can prevent a crash in this raid, it's extremely frustrating.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Nick\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
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ProxyOverride *.local;<local>


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SYSTEM_SOUND Headset (2- Sound Blaster World of Warcraft Wireless Headset)
SYSTEM_SOUND_DEVICE_ID {2DC334D9-361C-45B4-9052-B05CFD8EE7E7}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
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SYSTEM_SOUND_DRIVER_LANGUAGE English
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SYSTEM_SOUND SPDIF-Out (Sound Blaster ZxRi)
SYSTEM_SOUND_DEVICE_ID {1BB2DDE3-1642-4B20-9D38-0AA8F5C2A8DD}
SYSTEM_SOUND_DEVICE_NAME cthda.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0101.1041
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/22/2015 00:00:00
SYSTEM_SOUND H233H (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {50BBD5EE-851F-4FBF-8180-36C3C2225994}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_SOUND XB271HU (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {57CDC908-B715-4782-8DB0-B11B6CB03352}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_SOUND Speakers (Sound Blaster ZxRi)
SYSTEM_SOUND_DEVICE_ID {7EE62071-675A-4E70-8F10-BE77F490A85D}
SYSTEM_SOUND_DEVICE_NAME cthda.sys
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/22/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
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SYSTEM_INPUT {AED8D2D0-7234-11E6-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A5BDFE0-5625-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A5C2E00-5625-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A5C5510-5625-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8865BCE0-B578-11E5-8003444553540000}
SYSTEM_INPUT_NAME SB WoW Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A5C7C20-5625-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {665241E0-8B79-11E7-8001444553540000}
SYSTEM_INPUT_NAME Corsair Commander PRO
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AED8D2D0-7234-11E6-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AEDB43D0-7234-11E6-8003444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AEDB43D0-7234-11E6-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

ApCent
FFXIVLauncher
FFXIV DirectX Error 11000002 - Reply to Topic - Google Chrome
#read-me - Discord
Form1
NVIDIA GeForce Overlay
Home Cloud


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

The Lord of the Rings Online™ v2305.0061.1867.4359
Intel® Watchdog Timer Driver (Intel® WDT)
Battle.net
Cisco Connect
Diablo II
Google Chrome
Corsair Hydro Series 7289 USB Device (Driver Removal)
Cloud Station (Server)
Smart TimeLock B15.0708.1
ON_OFF Charge 2 B15.0709.1
CloudStation
SmartKeyboard
PlatformPowerManagement
EasyTune
EZRAID
EasyTuneEngineService
SIV
APP Center
Ambient LED
VTuner
@BIOS B15.0713.1
AutoGreen
GIGABYTE OC_GURU II
GIGABYTE HW OC App
3DOSD
Fast Boot
Norton 360 Premier
OBS Studio
OpenAL
Origin
Overwatch
Razer Synapse
Steam
Creative System Information
The Elder Scrolls Online
Uplay
Tom Clancy's The Division 2
VLC media player
World of Warcraft
World of Warcraft Beta
World of Warcraft Classic
World of Warcraft Classic Demo
Sound Blaster ZxRi Extras
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
BUSB
Razer Synapse
Tobii Bundle Requirements
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Google Toolbar for Internet Explorer
Tobii Eye Tracking
Google Toolbar for Internet Explorer
Sound Blaster ZxRi
Java 8 Update 241
Tobii EyeX Intro
FINAL FANTASY XIV ONLINE
Tobii Windows Interactions
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Tobii Eye Tracker HID package Installer
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 ENU
Tobii Interaction Engine Installer
Tobii Eye Tracking Troubleshooter Installer
Win32DiskImager version 1.0.0
Intel Extreme Tuning Utility
Intel® Watchdog Timer Driver (Intel® WDT)
Corsair LINK 4
Tobii IS3 Eye Tracker Driver
Java Auto Updater
Intel Extreme Tuning Utility
Tobii Service
HP ENVY 7640 series Help
Apple Application Support (32-bit)
Cloud Station (Server)
Smart TimeLock B15.0708.1
Google Update Helper
Corsair Link
Tobii Eula
ON_OFF Charge 2 B15.0709.1
CloudStation
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
SmartKeyboard
. . .
PlatformPowerManagement
EasyTune
Thunderbolt™ Software
EZRAID
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
EasyTuneEngineService
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Tobii Stream Engine Service
VR Fw Files
GoPro Quik
Apple Software Update
Google Drive
Google Update Helper
SIV
APP Center
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Smart Backup B15.0810.1 (x64)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Ambient LED
HP Google Drive Plugin
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
VTuner
Launcher Prerequisites (x64)
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Intel(R) Chipset Device Software
@BIOS B15.0713.1
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
AutoGreen
HP Dropbox Plugin
Tet Fw Files Installer
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Corsair LINK 4
Tobii EyeX Overview
Curse
Asmedia ASM106x SATA Host Controller Driver
Sound Blaster World of Warcraft Wireless Headset
Asmedia USB Host Controller Driver
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
GIGABYTE OC_GURU II
Intel® Driver & Support Assistant
GIGABYTE HW OC App
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
3DOSD
Intel(R) Processor Graphics
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
Tobii EyeX Config
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Fast Boot
Tobii Usb Service IS4 updater
OldSchool RuneScape Launcher 1.2.7
Streamlabs OBS 0.9.3
Windows Driver Package - Corsair Components, Inc. (SIUSBXP) USB (07/14/2017 3.3)
GIMP 2.8.20
Microsoft Office 365 ProPlus - en-us
Destiny 2
Vulkan Run Time Libraries 1.0.3.0
Vulkan Run Time Libraries 1.0.65.1
Vulkan Run Time Libraries 1.0.65.1
Vulkan Run Time Libraries 1.0.8.1
WinRAR 5.40 (64-bit)
PeerBlock 1.1+ (r691)
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
HP ENVY 7640 series Basic Device Software
Intel(R) Computing Improvement Program
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Chipset Device Software
Bonjour
. .
Apple Mobile Device Support
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Management Engine Components
Qualcomm Atheros Bluetooth Installer (64)
Epic Games Launcher Prerequisites (x64)
Tobii Face Authentication for Windows Hello
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Tobii Hello3 Installer
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
GoPro Quik
Tobii PTP Filter Driver
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA Control Panel 442.19
NVIDIA Graphics Driver 442.19
NVIDIA GeForce Experience 3.20.2.34
NVIDIA Optimus Update 38.0.4.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.4.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA Miracast Virtual Audio 353.06
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.2.34
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
iTunes
Intel(R) ME UninstallLegacy
Tobii Hello3 Installer
Ventrilo Client for Windows x64
Apple Application Support (64-bit)
Killer Performance Driver Suite UWD


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00004A7C
C:\Program Files (x86)\CorsairLink4\CorsairLink4.exe 00004278
C:\Program Files (x86)\Creative\Sound Blaster ZxRi\Sound Blaster ZxRi Control Panel\CTJckCfg.exe 0000473C
C:\Program Files (x86)\Creative\Sound Blaster ZxRi\Sound Blaster ZxRi Control Panel\SBZxRi.exe 000046FC
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003EF4
C:\Program Files (x86)\Intel Driver and Support Assistant\DSATray.exe 00004614
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002ED4
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00004778
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00002878
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00002A44
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00001F44
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00002E40
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000013E8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003FBC
C:\Program Files (x86)\Tobii\Tobii EyeX\Tobii.EyeX.Engine.exe 0000272C
C:\Program Files\HP\HP ENVY 7640 series\Bin\ScanToPCActivationApp.exe 00001F70
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003B74
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001FD0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19123.13.0_x64__8wekyb3d8bbwe\YourPhone.exe 000036AC
C:\Program Files\iTunes\iTunesHelper.exe 00004090
C:\Users\Nick\AppData\Local\Discord\app-0.0.305\Discord.exe 00003F24
C:\Users\Nick\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000040D8
C:\WINDOWS\Explorer.EXE 000027E8
C:\WINDOWS\System32\rundll32.exe 000027A8
C:\WINDOWS\System32\svchost.exe 00003C3C
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00003634
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000030CC
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002980
C:\WINDOWS\system32\SettingSyncHost.exe 00003030
C:\WINDOWS\system32\backgroundTaskHost.exe 000035B8
C:\WINDOWS\system32\conhost.exe 00002EF8
C:\WINDOWS\system32\sihost.exe 0000240C
C:\WINDOWS\system32\svchost.exe 00002B04
C:\WINDOWS\system32\taskhostw.exe 000024C4
C:\Windows\System32\RuntimeBroker.exe 0000332C
C:\Windows\System32\SecurityHealthSystray.exe 00004004
C:\Windows\System32\Speech_OneCore\Common\SpeechRuntime.exe 000033CC
C:\Windows\System32\smartscreen.exe 00000EF0

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Normagh, if you are experiencing the same issue, please create a new forum post with a System Report for assistance along with any previously attempted troubleshooting. To generate a System Report, simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Good luck with your adventures through Eorzea!

I just tried underclocking it again and it didn’t make any difference, it’s just crashed about 5 times in half an hour. It’s running at 65-75 degrees Celsius which from my limited knowledge I think is ok? I am totally out of ideas. Thanks for trying to help me.

Rhaevaris - if it is a hardware problem how can I find out which hardware is causing the issue? I can’t find anything to help me online

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Unfortunately, we would be unable to state which hardware could be causing the issue nor could we recommend where to find out such information.

Thank you for posting on the Final Fantasy XIV Technical Support Forums.

Quote:

---

Originally Posted by JessBobbles

I just tried underclocking it again and it didn’t make any difference, it’s just crashed about 5 times in half an hour. It’s running at 65-75 degrees Celsius which from my limited knowledge I think is ok? I am totally out of ideas. Thanks for trying to help me.

---

Yeah, that should be absolutely fine; I'd say you can eliminate the graphics card as the cause. What I'd probably resort to next would be examining the system events log in painstaking detail in the moments after a crash (before too much has happened and you've lost the timestamp) and context.

Unfortunately, at this point I'm running low on other ideas, and troubleshooting remotely is difficult. :(

Hi, sorry been a bit busy the last few days.

This is really strange. When Square said it was a hardware problem I raised a ticket with NVIDIA. They gave me a load of different tests and stuff to try but in the end said the card must be on its way out. I’d been reporting to them the errors out of the Event Log.

After this I though ‘oh well, I’ve tried all I can’ and ordered a new computer.

However....after 5.2 hit I haven’t had a single crash. I haven’t changed anything on the computer, Monday night crash crash crash, Tuesday morning fine.

@Support - was there something in the patch that would have fixed this? I don’t know whether to cancel the new computer order.

Quote:

---

Originally Posted by JessBobbles

@Support - was there something in the patch that would have fixed this? I don’t know whether to cancel the new computer order.

---

From the 5.2 patch notes in the Resolved Issues section:

Quote:

---

An issue wherein the game could not be run in DirectX® 11 mode with certain combinations of gamepads and drivers.

---

I reinstalled the entire game when the patch launched and have had less crashes too. However I still got a DX11 crash when trying to load into the Doman Enclave which caused me to replace the ex2 folder (which has all the Stormblood expansion data in it) with the ex2 folder that I backed up before I reinstalled the game and have not had a crash since then.

+1 Same problem here after update 5.2 patch :( https://imgur.com/p8x3NuL

Quote:

---

Originally Posted by JessBobbles

@Support - was there something in the patch that would have fixed this? I don’t know whether to cancel the new computer order.

---

They fixed a weird driver conflict, yeah; it's in the patch notes.

I'd say whether to cancel the order or keep it going would depend on what Nvidia had you do and what those tests said. If they said "the card's on the way out because <results of various tests>", then I'd say the card's on the way out anyway—regardless of if the 5.2 fix temporarily addressed your problem—and you probably should keep the order open. If Nvidia was more like, "well, we're at a loss, can't see anything wrong; the card might just be on the way out." as sort of a shrug-and-fallback then maybe you're safe to cancel it.

Quote:

---

Originally Posted by JessBobbles

Hi, sorry been a bit busy the last few days.

This is really strange. When Square said it was a hardware problem I raised a ticket with NVIDIA. They gave me a load of different tests and stuff to try but in the end said the card must be on its way out. I’d been reporting to them the errors out of the Event Log.

After this I though ‘oh well, I’ve tried all I can’ and ordered a new computer.

However....after 5.2 hit I haven’t had a single crash. I haven’t changed anything on the computer, Monday night crash crash crash, Tuesday morning fine.

@Support - was there something in the patch that would have fixed this? I don’t know whether to cancel the new computer order.

---

Unfortunately I am experiencing the reverse, not a single problem with XIV until 5.2 and now I am experiencing the direct X error incessantly. Most curious is the fact that if I do not click okay on the error, the game functions fine. Once I do, the game crashes. I've reinstalled it and the issue persisted.

I am going to open my own support ticket but I am worried they may have created a new error in fixing the older one.

Quote:

---

Originally Posted by Meloncat

Unfortunately I am experiencing the reverse, not a single problem with XIV until 5.2 and now I am experiencing the direct X error incessantly. Most curious is the fact that if I do not click okay on the error, the game functions fine. Once I do, the game crashes. I've reinstalled it and the issue persisted.

I am going to open my own support ticket but I am worried they may have created a new error in fixing the older one.

---

I wrote my reply before playing through the 5.2 MSQ and new Eden raids in which a lot of cutscenes caused crashes halfway through. Luckily I'm priveleged enough to also own the PS4 version so I've been able to use that to watch them and progress. The rest of my game is fine now but yeah I've still been having problems just like you and OP so the issue certainly isn't fixed.

In the past as long as the crashes haven't locked me into a loading screen I've been able to move around areas too once after the error message pops up but eventually the BGM stops and models/characters stop loading in. Maybe some smaller asset in your game is broken if that doesn't happen to you.

I began to have those errors again yesterday. Mining the internet I've found that the last version for win10 (directx 12) is bugging for lots of gamers. Unfortunately, there's nothing way to reverse it to 11. :'(

Quote:

---

Originally Posted by Brightmore

I began to have those errors again yesterday. Mining the internet I've found that the last version for win10 (directx 12) is bugging for lots of gamers. Unfortunately, there's nothing way to reverse it to 11. :'(

---

Perhaps it's time they need to work on a option to switch to DirectX 12 so we don't get crashes at DirectX 11 and lags at DirectX 9. The DirectX Error 11000002 needs to be fixed once and for all.