Greetings, all!
I was quite excited to see a rules discussion here, since it gives me the opportunity to join in and hopefully clarify our policies. The GMs do their best in the game to explain policies; however, space constraints (typing large amounts of text into the chat system) can sometimes cause misinterpretations. Hopefully a forum post, where a larger amount of text and be read easier and digested over time, will provide a clearer view of these types of violations.
To begin, at its most basic level, resetting hunt marks can be considered a grief tactics violation. This post will be discussing grief tactics in general as a violation of the rules, and that general discussion would apply to this particular topic, as well as any number of related topics (MPK, zone disruption, etc.). If you would like a point of reference for this rule, you can find it under the
FINAL FANTASY XIV User Agreement, specifically section 3.2:
Disruption. You may not in any way disrupt or interfere with the Game experience of other players, including the disruption of Square Enix's computers and servers.
When discussing grief tactics, there is one important detail that is needed to determine that an action was a violation of the user agreement. That detail is the intent of the customer as determined by a GM. Because of this, while any suspected grief tactics violation can (and should) be reported to a GM, only after a GM completes their investigation will a decision be made about if there was a violation.
The intent of the customer is important, since this determines if they are trying to disrupt the game play of other customers, or just trying to play the game. To use an example, this could be best represented in the potential conflict between a customer that needs to defeat certain monsters for a quest and another customer who is defeating the same monsters for an item drop. Each customer may feel the other is interfering with their game experience, although that interference is not their intent. Of course, there are a number of additional factors that could come into play, and change this from an innocent conflict to a grief tactics violation.
This is why a GM investigation is critical, and why the final decision on the violation rests on GM discretion. The GM will look at all of the information available, measure the plausibility of the stated intent, and make a decision about if a violation occurred. This allows the GM to make a decision based on customer activity instead of just what they state their intent is. Using the above example, the farmer may say they are just farming, but the GM's investigation may show they would follow the person trying to complete the quest and would kill enemies before they could get credit.
I would like to note, before closing, that hypothetical situations are usually something I do not like to use, since they tend to simplify a situation to give a certain bias or justification. This example is no different, and should not be used as justification for that type of behaviour or assumption of another customer's guilt. Every situation is unique, and only through a GM investigation can the full situation be reviewed and a final determination be made.
In closing, grief tactics concerns should be reported to a GM when possible. To assist in these investigations, knowing the name of the person who is suspected of violating the rules is immensely helpful, since it allows us to focus our investigation. Without a GM investigation, calling out other customers for perceived violations does more harm to the community than good, since it creates a negative atmosphere. Should a violation be found, we will issue the appropriate account actions, based on the violation, prior violations, and our current policies. One note that is always important here is that we do not discuss the those results of investigations, since they reveal details about another customer's account.
If there are questions about this, I will be monitoring the thread to try to help provide additional clarifications.
LGM Enkrateia