When submitting a bug report, please use the below template and thoroughly fill out the necessary information.
Date & Time: Most recent time is at about 2:01am East Coast US Time on 1/10/2019
Frequency: Half the time I'm attempting to play Air Force One
World name: Cerberus
Character name: Bacent Rekkes
Retainer name: doesn't apply
NPC name: doesn't apply
Monster name: doesn't apply
Class/Level: doesn't apply
Party or solo: Solo
In-game time: Most recent time is at about 2:01am East Coast US Time on 1/10/2019
Area and coordinates: The Gold Saucer ( 5.0 , 4.8 )
Housing: doesn't apply
Steps:
1. Air Force One is the current gate
2. Sign up for Air Force one
3. Part way through playing Air Force One get a 90002 error.
Note: I've been disconnected a minimum of 6-8 times now. Going off one time I hit a bomb target, that would be a maximum of 31,000 MGP I'm forced to miss out on because of this. I ONLY ever DC during this GATE, and nothing else.
Connection Specs
- Type of internet connection/provider: Powerline adapter to modem/Comcast
- Modem maker/model number: Unable to get at this moment
■ PC Specs
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Bacent\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
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SYSTEM_CPU Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
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SYSTEM_GRAPHICS_DRIVER_DATE 12/6/2018 7:55:52 PM
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SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
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SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6818)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
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SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.15002.0058
SYSTEM_GRAPHICS_DRIVER_DATE 12/6/2018 7:55:52 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers / Headphones (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {35C8C208-EE7B-40A3-8BDD-1CEB8BD3AD70}
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/18/2015 6:45:16 PM
SYSTEM_SOUND 3 - LE-32GCL-C (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {37E68C06-E311-4C26-8200-00AC8675B366}
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SYSTEM_SOUND_DRIVER_DATE 9/26/2018 8:20:38 AM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
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SYSTEM_SOUND Speakers (2- ATR USB microphone)
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/12/2013 5:40:58 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
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SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ED6DEF20-E980-11E7-8001444553540000}
SYSTEM_INPUT_NAME ATR USB microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F101C440-E980-11E7-8002444553540000}
SYSTEM_INPUT_NAME ATR USB microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {872C0830-2D21-11E7-8001444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
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SYSTEM_INPUT {8A087430-2D21-11E7-8002444553540000}
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SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2048 SYSTEM_GAMEPAD_FOV 0
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SYSTEM_INPUT_NAME USB Gaming Mouse
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SYSTEM_INPUT {8C08D810-2D21-11E7-8004444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
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SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3353BAB0-EC0F-11E8-8002444553540000}
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SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
90001/90002 disconnects without network problems. - Google Chrome
Play NGU IDLE, a free online game on Kongregate - Google Chrome
1530699208.michealknight_new_comm.jpg (905×1280) - Google Chrome
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FINAL FANTASY XIV - A Realm Reborn
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C:\Program Files (x86)\Alienware Customer Surveys\AlienSurvey.exe 000015A0
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C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000011F4
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002BEC
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C:\Program Files (x86)\Skillbrains\lightshot\5.4.0.10\Lightshot.exe 000011E8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000020D0
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C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00001BA0
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C:\Program Files\Alienware\Command Center\AlienFusionController.exe 00001654
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C:\Windows\Explorer.EXE 0000104C
C:\Windows\system32\Dwm.exe 00001044
C:\Windows\system32\notepad.exe 00000FC4
C:\Windows\system32\taskeng.exe 00000C40
C:\Windows\system32\taskhost.exe 0000008C
Constant disconnection in Air Force One
Printable View
-
01-10-2019, 04:17 PMBacentConstant disconnection in Air Force One
-
01-11-2019, 07:07 AMBacent
Date & Time: Most recent time is at 5:06pm East Coast US Time on 1/10/2019
Frequency: Half the time I'm attempting to play Air Force One
World name: Cerberus
Character name: Bacent Rekkes
Retainer name: doesn't apply
NPC name: doesn't apply
Monster name: doesn't apply
Class/Level: doesn't apply
Party or solo: Solo
In-game time: Most recent time is at about 5:06pm East Coast US Time on 1/10/2019
Area and coordinates: The Gold Saucer ( 5.0 , 4.8 )
Housing: doesn't apply
Steps:
1. Air Force One is the current gate
2. Sign up for Air Force one
3. Part way through playing Air Force One get a 90002 error.
And it happened an 8th time or so now. Hopefully ONE of the mods or whatever sees this sooner than later. I'm tired of losing MGP. -
01-11-2019, 09:22 AMBacent
Date & Time: Most recent time is at 7:21pm East Coast US Time on 1/10/2019
Frequency: Half the time I'm attempting to play Air Force One
World name: Cerberus
Character name: Bacent Rekkes
Retainer name: doesn't apply
NPC name: doesn't apply
Monster name: doesn't apply
Class/Level: doesn't apply
Party or solo: Solo
In-game time: Most recent time is at about 7:21pm East Coast US Time on 1/10/2019
Area and coordinates: The Gold Saucer ( 5.0 , 4.8 )
Housing: doesn't apply
Steps:
1. Air Force One is the current gate
2. Sign up for Air Force one
3. Part way through playing Air Force One get a 90002 error.
This is just getting absolutely sad now. -
01-22-2019, 03:36 AMYumaKuga
I've been getting the exact same thing, halfway through and just sudden disconnect. No clue what's causing it and really hope something's figured out. I don't DC any other time other than in Air Force One
-
01-24-2019, 04:34 AMDynratygus
Thank you for posting in the Final Fantasy XIV Technical Support Forums.
I apologize for the delay in our response to your concern. What are some things you have tried to resolve the issue? Does this disconnect only occur in Air Force One?
Hope to see you online! -
01-26-2019, 03:09 AMBacentIt's only in Air Force One. It doesn't happen in leap of faith, nor anywhere else in the game. I don't know if there's really anything I can actually do to resolve the issue on my side, as they're all 90002 server errors, so I think it might have something to do with our character changing height or something in the instance, since this is the first time we're moving on a predetermined track at abnormal heights compared to how we normally move in game. I've even closed everything but XIV on my computer while playing Air Force One, but I've still been DC'd during it.Quote:
Originally Posted by Dynratygus
-
01-26-2019, 04:04 AMDynratygus
Thank you for update Bacent.
I am going to go ahead and suggest some trouble shooting suggestions that may help. Please try the following:
-Disable background applications/Clean boot
-Make exceptions for anti-virus/firewall
-Update Internet Explorer:
-Open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
Hope to see you online ! -
02-03-2019, 08:25 AMBacentI'd like to thank you for your... suggestions, on making the game work. But alas, none of those have seemed to help me one bit, as I have just disconnected once again, as this seems to be all on you guys with me disconnecting, as I've lost easily over 80k MGP at this point, which frankly... is a decent bit.Quote:
Originally Posted by Dynratygus
Edit: Took a while to reply to this, since I got KH3 a bit early and binge played it and only just got back into play playing XIV again. -
02-03-2019, 09:24 AMBacent
I'd like to add that it happened yet again at about 7:22pm East Coast US time, where I just go into the mini-game and it randomly disconnects me. It's pretty annoying when you're spending time to do side-content, but you can't due to constant 90002's from the game
-
02-03-2019, 03:28 PMalthenawhm
I would also like to complain about this, plenty of DCs from air force one.
-
02-09-2019, 04:04 AMBacent
Yet ANOTHER disconnect today at 2:02pm East Coast US time from Air Force One. It'd be amazing if a reply was given by staff more than once a week plus on average, since I want to know why I've missed out on nearly 100k MGP at this point.
-
02-09-2019, 07:33 AMDynratygus
Thank you for posting in the Final Fantasy XIV Technical Support Forums.
Are you connected directly to the router or are you using WIFI? Were any changes to the network made at all? Another thing you could try is port forwarding. Please do so by:
-Open the following ports:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
Hope to see you online! -
02-10-2019, 07:21 AMBacentI have no clue what ports you're talking about, I don't really know anything about computers. And I'm hard wired into my router.Quote:
Originally Posted by Dynratygus
-
02-13-2019, 08:10 AMBacent
Oh hey look, it happened again to me at 6:08 East Coast US time with another 90002 error. Was really hoping that 4.55 might have had some kind of fix for this, but it looks like it's gone under the radar.
-
02-13-2019, 08:12 AMDynratygus
Thank you for the reply.
The ports I am referring too, are located on the router. You would need to make sure the ports provided have been opened. As this process is different for every router, you would need to find the instructions for your particular router. Your ISP can also assist in this process.
Hope to see you online! -
02-13-2019, 08:38 AMBacentOk, gonna be blunt here. Me and MANY OTHER PLAYERS are having this issue, more than likely different internet providers. The way's you've been suggesting to go the super round-about way of fixing this issue, are starting to get....aggravating. This honestly just feels like 'oh it's not our issue, it your (the buyer's) fault that you can't play our game'.Quote:
Originally Posted by Dynratygus
This is the ONLY thing in game that causes me to 90002 now. Only other times I disconnect is when the weather here is bad. I'm paying to play the game and for the service, and it feels like I'm not getting proper help for an issue I'm having.
Shouldn't Leap of Faith and Air Force One be rather similar since they're both special instances, or is the fact that Air Force One is such a special solo only instance it has its own instabilities?
At this point I'm wanting actual answers about this, and instead I'm just getting work-arounds when I'm clearly not the only person in game getting this issue. -
02-13-2019, 08:42 AMRobert_Ilcri
Going to go ahead and point out this has been happening to me as well. Only ever seem to DC during Air Force One as of late, which is of course a 9k2. I live in a different country and time zone not to mention we likely have different computer builds from probably all the posters here (one of which I can say as a fact) yet when we DC from the gate it happens at the exact same time as one another. How can that be possible if its our providers? This clearly seems to be something wrong with the game itself dropping somewhere during this event, not with an internet provider. Just my thoughts on the matter but it really does make the gate a real hit or miss when it comes down to "Will I DC this time or not."
-
02-14-2019, 05:43 AMEinmimiria
Thank you for the reply.
I apologize that there isn't a clear solution to this issue, however, we have limited control over how you connect to the server. The suggestions we provide are to make sure that there is nothing interfering within your home network (your PC and router) as these are the things you have direct control over. If none of these resolve the issue, it stands to reason that there is nothing within your home network that solely causes the error.
As for the game or server being the sole issue, I don't believe this to be the case. This would result in significantly more people being affected by the error than we are currently seeing.
If it is not the home network or the server, then the issue lies somewhere between you and the server. This is a rather broad area and can be caused by a number of things (congestion, routing issues, etc). Since we have no way to monitor or facilitate this kind of issue, we are left with suggesting that you contact your ISP.
Thank you for visiting the Final Fantasy XIV Technical Support Forums. -
02-14-2019, 06:07 AMBacentFine then. It's 'my side's fault'. Then how about explaining what's so different with Air Force One? Why is it handled differently than Leap of Faith? They're the only gates that have a special instance. Why is it only Air Force seems to crash when Leap can have dozens of players in it at a time with NO ISSUE AT ALL?Quote:
Originally Posted by Einmimiria
Not getting any explanation on this is adding to the frustration. Why is something with a flexible time limit stable, but something that has a fixed time limit unstable?
And just so you know, there's a LOT of people who don't do ANY minigames in the Gold Saucer at all, so there could be a lot more people that this affects, but they don't care enough to try out the game.
It'd be nice if you guys had something that let people save their game data logs or whatever for any time they disconnect so you could actually get more information beside the mess this has become. -
02-16-2019, 06:08 AMalthenawhm
Still having regular disconnects on Air Force One, both wireless and wired connections to my ISP. And furthermore I have also had the opportunity to connect to a different ISP and modem and still got the old 90002 disconnect.
Please have the team look into this on your sever end. -
02-21-2019, 11:24 AMBacent
I called my ISP and those ports were open already.
Though I've done Air Force One eight separate times today, and I actually haven't disconnected from them, which leads me to currently believing that they were included in whatever those instance instabilities were. Though I still have to ask. What makes Air Force One's instance so much different than Leap of Faith? I had asked about that only to get no answer from the GMs as of me posting this right now. -
02-22-2019, 08:02 AMBacent
Oh guess I counted my chickens too soon. I got another 90002 from the instance at 6:01pm East Coast US time.
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02-22-2019, 08:18 AMDynratygus
Good afternoon and thank you for the reply,
Air Force One and Leap of Faith are treated different because they are two separate instances. You may be able to connect to one and not the other but that just depends on the network and your connection. I hope this clears up any confusion on the matter
Hope to see you online ! -
02-22-2019, 10:14 AMBacentThat was a rather dryreply that gave me no answer at all. HOW are they handled differently? Besides the fact that one instance you're always by yourself, and the other you're in with other players, what makes them different besides the painfully obvious answer you've given?Quote:
Originally Posted by Dynratygus
Is it because in Air Force One we're always in 'first person view' when firing along a predetermined track and our character isn't 'there', per se? I'm kind of getting tired of the half answers I've been getting, like where you mentioned updating internet explorer. I had to find another one of your posts specifically, Dynratygus, to find out the game launcher stuff is handled in Internet Explorer, something you left out earlier in this thread when you told me to change my IE settings, which confused the hell out of me to put it bluntly. -
02-22-2019, 11:01 PMSuomalainenka
The same problem here. Close to no disconnections from the game at any time (instances, raids, PvP, normal) and the playtime is counted already in thousands of hours. But only a few Air Force One runs on various times of the day and only managed to finish it once (kinda jealous of those that can finish it half the times). Playing on PC on Shiva.
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02-25-2019, 09:12 PMStaticHero
Every time when i start "Air Force One" i get "connection with server lost" issue.
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02-26-2019, 04:05 AMhynaku
FFXIV needs to go with better company for there servers. Noticed ever since they moved them to new location me and others has been getting these errors a lot. Very weird when can have 2 clients up and one disconnects and other never does. Tells me it's coming from there side and not ours.
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03-06-2019, 05:03 AMBacentSo, still no answer? I'm still getting disconnects and it feels like you want me to be happy with the vague information you've given me nearly 2 weeks ago.Quote:
Originally Posted by Bacent
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03-25-2019, 05:33 PMSelenimJust how many people need to be affected for you to take this seriously ? It's happening to me at least half the time I play Air Force One and happening to almost everyone I asked about, just because not that many people complained about it doesn't mean it isn't a widespread issue.Quote:
Originally Posted by Einmimiria
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03-26-2019, 11:29 PMSirPine
I've been experiencing 90002 disconnects since yesterday and I have been trying to do the 4.56 instance for the past 5 hours. I want to finish the MSQ for Stormblood but that doesn't seem possible when disconnects are walling me from finishing a pretty easy instance.
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03-28-2019, 03:44 AMBacentHonestly I'm assuming they ran out of simple/scripted replies they could have given me at this point in time. I've basically stopped playing Air Force One, despite loving it since I can get max score almost every time, because I don't want to be screwed by their server stuff. I've tried EVERYTHING they have told me to try to ensure I have a proper connection, but once again they're showing they don't give too much of a damn with minigame stuff when people have legitimate complaints of their game time being affected.Quote:
Originally Posted by Selenim
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03-28-2019, 06:35 AMDynratygus
Thank you for the reply Bacent.
As we have stated in a previous post, we don't have any control over your particular internet connection unfortunately. The replies we generally provide are standard troubleshooting for connection-related issues. These could apply to any connection and may be the cause of the issue. Since you only have control over your PC and home network, these suggestions are intended to help you stabilize your network. If they do not change the error at all, then the issue stems from someplace outside of your network. Since we don't have control over your individual connection, we suggest contacting your ISP about the matter, as suggested in the previous post. I apologize that we can't provide more assistance or information regarding your disconnections.
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