Originally Posted by
Kirsten_Rev
The development teams behind more or less any consumer-facing piece of software have to deal with these types of issues. The vast majority have learned to solicit feedback. Even Microsoft solicits feedback now, and on a piece of software as complex as Windows - because they know that they have to. It's how products improve.
Regardless of that fact, I honestly can't understand this apparent inclination to throw in the towel just because people have disagreements on the forums. How does giving up and/or canceling entire segments of content help anybody? I intensely dislike Eureka, but I think FFXIV is better with it than without it - content is content, and there are plenty of people who managed to enjoy Anemos.
Also, as an aside: the FFXIV development team is never barred from doing something based on user feedback. They're the developers, and the buck stops with them. If they're not introducing new ideas, it's because they either (a) don't have them, or (b) aren't confident enough in them to take the risk. In either case, going back to the drawing board is probably a good idea. Feedback solicitation is to inform development, not control it.