Win 10 - Controller becomes temporarily unresponsive (v2) cont

I'm having a problem with my controller randomly becoming unresponsive for a few seconds and my character keeps doing whatever the last action was that I inputed. I've encountered this problem over a year ago on a completely different computer with a different controller. This is in a Windows 10 PC. My controller is an X-Box One Elite Controller using a wireless dongle.

A user on a previous thread said that this was likely because a device was adding/removing itself in windows and this happening during play was causing the lag. They suggested I keep the Device Manager open and to check for if a device is being added/removed, noticeable by a flickering. I was able to confirm that the flickering existed when my controller became unresponsive, but I was not able to track down specifically what device is adding/removing itself.

Does anyone know of some way of specifically tracking down the problematic device? Is there a windows log I can look for, or do I just have to have the game open and keep staring at the device manager hoping I see a particular device disappear/reappear? Since the bug happens randomly, this is very hard to do.

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As a note, this is actually a re-creation of a recent thread from a few days ago. I'm re-creating it because I asked a moderator if we could open a bug report for this issue, and they opted to move the thread to the bug report forum, which apparently was a mistake because the bug report forum auto-ignores and closes all threads which don't strictly follow their template.

Previous Thread 2


Previous Thread 1

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Do you only use the controller wirelessly? Is it possible to connect it with a wire? My first thought is that the wireless connection is being lost. Do you have any other wireless signal in the immediate area? Can you turn any of them off?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

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Originally Posted by Einmimiria

Do you only use the controller wirelessly? Is it possible to connect it with a wire? My first thought is that the wireless connection is being lost. Do you have any other wireless signal in the immediate area? Can you turn any of them off?

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I don't think that the wireless connection is the issue but my controller is capable of being connected via USB, so I will make an attempt to check that during my next play session.

In the mean time, does anybody know of a way to track when devices are added/removed from Windows 10 which causes the Device Manager flicker? I do believe that this is the culprit and that it is triggering a bug in Final Fantasy 14's sound and input detection system. I can actually forcefully replicate the issue by unplugging various USB sound or input related devices while running FF14.

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Let us know how the USB cable works.

One thing you may want to have a look at is the batteries. If the batteries are defective, it could be losing voltage and the wireless signal, causing it to be removed/added rapidly.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

When I was dealing with the issue I just tested all of the devices until I found the culprit. If you compare the device manager list when running the computer in safe mode and normal mode it narrows down which things are extra non-essential devices that only run in normal mode and may be causing interference.

For me it was the onboard audio thingy for the motherboard which I wasn't using because I have audio through the graphics card hdmi instead. Once I disabled that particular audio device, I no longer periodically lost connection to my gamepad when playing FF XIV.

Thank you for the information Rufalus.

Nojh, you may want to try this as well if you have a similar setup.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I have the same issue, mentioned in another forum post. Nothing so far has stopped it and I've had the issue since 2.0... fully repeatable like posted above.

Thank you for the information crc0427.

You other thread has been replied to.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I had the same issue for a long time. I read somewhere else, someone saying to disable "Microsoft Device Association Root Enumerator" in the Device Manager. I haven't experienced the problem again since I did. It might work for you too? I added an imagine to easily show where it's at.

https://img2.finalfantasyxiv.com/acc...89ca16f393.png

Thank you for the suggestion Kythil.

I hope this helps.

I have attempted playing by plugging in the wireless controller with a wired cable and the problem persisted. I also played wired without the wireless dongle plugged in, and the problem persisted. I do not believe my wireless controller is the problem in this case, Einmimiria. Do you have any other suggestions I can try?

I've been playing with the device manager open, but I've yet to notice any particular device disappearing and re-appearing as I play, although it most definitely flickers when the unresponsiveness starts. The bug happens so quickly and I'm usually /playing/ that I don't have time to notice what is missing. So far I've uncovered no particular way to logging what devices may be adding or removing themselves.

Thank you Kythil for the suggestion regarding "Microsoft Device Association Root Enumerator". I've seen that suggestion before, and I'm at a point where I'm willing to try it, or willing to try just disabling random non-important devices in the hopes one of them is the offender. The testing of this is frustrating since the appearance of the bug is so random that I can't be sure it is fixed without extended play-time sessions, which I don't always have.

When I have the time and I have the energy to overcome my frustration, I'll submit a full bug report via the forums using their template so the issue won't be summarily ignored like last time. I feel like this cat and mouse game of me trying to figure out what device I need to disable is not the root problem but that FF14's software should be able to handle the notifications of devices being added/removed without lagging the current device.

Thank you for the update Nojh.

Please let us know if disabling the root enumerator works.

You can also try a clean boot. This will stop all non-essential programs from starting up when you first turn on the PC. Simply open the task manager (Ctrl+Alt+Del) and select the 'Start up' Tab. Disable everything here and restart the PC.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.